Xiaomi India Complaints & Reviews

I am visiting mi care contai branch. But suddenly call you ic problem your phone. Care service advisories motherboard change problem solved. Motherboard charges GST add price 12000 thousand rupees pay. Please sir company high charges collection, action this MI company matters is serious....

Respected sir,
I have purchased Xiaomi Redmi Note 10 pro Max ( vintage bronze, 8gb ram / 128gb rom ) from Flipkart on 17th March 2022. Couple of days ago I found the front camera is not working. So that I visited nearby mi authorised service centre at Uluberia, Howrah, West Bengal today . They informed me that these sets have motherboard problem. Only replacing it will solve my front camera problem. And the motherboard comes with...

Hi Team,

I had purchased Mi filter in November 2021. After the purchase the filter worked for few months. Post that I have been facing the purification issues frequently.
After connecting with customer support, when the technician visits, they only report candle problem. Despite of replacing with new candles the purifier failed to work.
I have been raising complaints with the company for nearly 1.5 - 2 years. Every time they promise and mention that they have ordered some part and once it gets delivered they’ll schedule a customer representative visit.
The technician even if they visit have limited information of product and are incapable of solving the problem.

I have tagged Consumer Complaints forum and wrote about this issue on Twitter too. I kept on checking them for one month. But only thing they said is the issue is resolved please get in touch with service centre.

I am really exhausted raising complaints and now request them to refund as I am unsure even if the product is replaced in future they’d be helpful in any issue comes up.

This is the product serial number -
24502/01005385

I am really hopeful about this forum.

This is my email id - [protected]@gmail.com

This company representative make the people fool on the name of the profitable investment.
I have trapped by them and have loss of 35000/- in one and first day and within 5 minutes trading.
This is big Fraud Company.

Dont Invest in the same

Device is not able to mop due to water not able to dispense. Had raised complaint but not resolved.
After keeping the device for 10days, they simply returned the device without resolving the issue.

I have bought MI Tv on 02Oct-2021 and the Order number is[protected] with warranty of 1 Year standard warranty and year 2022, had register complaint on TV screen not functioning ( Complaint no: TVIN[protected] and panel not replaced by local distributor & he repaired & installed back the old one and complaint closure from our dealer end & as a customer we didn't sign off /agreed for repair completed .Again we placed a complaint...

1. I brought tv in may23 its having function issue after 15days - its repaired in jul23
2. Again same issue started and its stopped working in August 23
3. I am trying to contact i could not able to contact after 40days i contact service engineer i found that due to some of item is missing in tv hence problem is occur
4 i demand replacement of tv or refund of amount including emi interest
5 i ill not allow to repair the tv again, kindly replace the tv or refund amount with interest

Purchased Redmi Note 10 pro on 22.01.2022. from amazon.com. there was issue of front camera not working an restart problem in 6 month. visited services center in Bhopal MP nagar qdigi they upgraded the Software after that some time working and some time have same issue . then again visited there malviya nagar center in dec 2022 . they changed the Mother board and it was refurbished, after one month the handset got dead, they denied for the services i called tollfree no of Xioami they also not responded their other SC told ( wahi jaiye jaha se aapne mother board replace karvya tha ). then malviye nagar center has accept my handset and told they will not provide any paper becouse they have to take the mail approval before . they hold my handset for 4 months and after that they refused for the service .

On Nov 15 2023, I placed a order of Redmi Note 12(6GBGB) 4G and the order was timed out but the payment of Rs.10056 as emi for 6 months is deducted from our SBI account credit card and still even after a week, the money is not refunded in our SBI Account. Kindly take action and solve the issue....

I register a complaint about mi service center nd there engineers. One costumer support officer contact me his name is Abhishek (+[protected].He avoid my call. now he is not attending my call . when i call him with another number he "jaha compliant karna kar do." my mobile comes under warranty.
kindly help me

My Redmi watch 2 lite is under warranty (till 15-Jan-2024) but the touch screen is facing ghost touch and stopped responding since last few days. Display is working only touch has issues.

On 18-Nov-2023, I visited MI service centre "GTB Nagar North Campus Delhi-Qdigit-T" to resolve the issue but after inspection they rejected the repair by stating reason "Man-made damage; MULTIPLE SCRETCHES NOT COVERED UNDER WARRENTY".

But the scratches are normal wear and tear scratches which comes in any wearable device. I am not sure why are these termed as man-made scratches. Man-made scratches should be accidental damage or intentional damage. Its disappointing to hear from brand like MI. Are service representatives stating these reasons for rejecting the repairs under warranty and save money for company?

I have used many devices from MI and never faced any issue with devices where I have to visit service centre. This was my first experience with after sales team of MI and I have no option other than posting the complain here.

Hoping the see a positive response on this complain.

--
Thanks,
Arun Kumar

I ordered REDMI BUDS 4 ACTIVE on 1st Nov'23 & product delivered to me on 2nd nov'23 & very next day redmi buds is starting to issue. redmi buds auto connects with my mobile, when I'm not using it. (I have recorded the video as proof) Second issue was that I have been charging for 5 hours still the battery still shows 10% after 5 hours.
Product given to nearest service center for replacement because product in warranty. Now they are saying from last 10 days, they don't do replacement of my products or either give me any answer. I follow up them regularly but no reply from them.
IMEI / Product Serial Number – 45256/CEAGDF3TC12884
Service order Invoice number: 23MI06IN00361844

Tv complaint given panel board problem it is under warranty period, person came from company service centre on 5th october 2023 and checked.
he said parts is not available it will take 7 to 14 days maximum.
today it is 7th november still no response from their side, they are telling company is not having part we cant do anything.

I want to share my recent experience with Redmi service that has left me quite frustrated. Earlier, a technician from Xiaomi TV came to fix an issue with my TV, but unfortunately, during the process, the technician tore the barcode on the TV.

Now, I'm facing difficulties because of this action as it's affecting the functionality of my TV. I expected better service and attention to detail from a reputable company like Xiaomi.

My TV is still under warranty till this Dhanteras. Not even hardly 1 year passed of purchased, my TV got damaged under 6 months. Technician came and resolved the solution. But After Resolving my Tv again stopped working with no display on screen under 2 months of repair. I mailed about 4-5 and even talked on customer care. No valuable solution and i feel like i have been cheated.

My Tv Serial No. is: 31370/D[protected]

Atomatic phone off

Under warranty period tv panel board is damaged, but the service centre person is saying company is not having stock we cant do anything,
i[censored] want we can replace it with less rate tv old model

Delivery pending from last 12 Days
I have ordered gym equipment treadmill not received even after paying full amount. I ordered on 9 Oct paid via credit card, for which the delivery was scheduled by flipkart on or before 13 October. I contacted Customer Care again for several times also talked to their Senior Head mentioning my issue. they again give me the false assurances that they would mention the issue with concerned department solution will be provided to me at the earliest(promised reolution date- 16, 17.20, 22, 24 and 25). But what would I have known that they are just making a false promise to me get call from back-end team for resolution. I have not received call or any email from Flipkart team regarding delivery from back-end team.

I urge you to take immediate action to rectify this situation. I demand a clear explanation for these failures and delivery without further delay. Flipkart customers deserve better treatment than this, and I trust that you will address this matter urgently and efficiently.
I expect to hear from you promptly regarding the steps you are taking to resolve this issue. even they are not allowing me to cancel my product and product lost in somewhere middle of shipping.

Delivery pending from last 12 Days
I have ordered gym equipment treadmill not received even after paying full amount. I ordered on Oct paid via credit card, for which the delivery was scheduled by flipkart on or before 17 October. I contacted Customer Care again for several times also talked to their Senior Head mentioning my issue. they again give me the false assurances that they would mention the issue with concerned department solution will be provided to me at the earliest(promised reolution date- 18, 19, 20, 23). But what would I have known that they are just making a false promise to me get call from back-end team for resolution. I have not received call or any email from Flipkart team regarding delivery from back-end team.

I urge you to take immediate action to rectify this situation. I demand a clear explanation for these failures and delivery without further delay. Flipkart customers deserve better treatment than this, and I trust that you will address this matter urgently and efficiently.
I expect to hear from you promptly regarding the steps you are taking to resolve this issue. even they are not allowing me to cancel my product and product lost in somewhere middle of shipping.

POCO F1 was launched in India by Xiaomi in second half of 2018 And i had purchased the same on 29/10/2018 Now my phone is working perfectly fine but seeing huge drop in usability as battery has degraded . When visited service centre in Malad West was informed that company has stopped producing spares for a phone they were selling like 2 years back also they advised me to go for secondary market china options, however these china battery are not regulated and always risk of incident and not giving optimum experience . Request the company to provide adequate spare battery for my POCO F1.

Even after registering the service request, The Service centre is not showing the courtesy to repair the TV which is under warranty. It is almost 1 week since I registered the complaint. No response from the Service Center. Tried several times to reach the Customer service centre, No response.

Service Center Details: Tech spark, Room no 51/2172/1, Platinum centre, 1st floor, Fort Road, Near SBI, Kannur Pin 670001.

Complaint Number: TVIN[protected]