Xiaomi India Complaints & Reviews

I visited thrice at the center at v care informatics, new excelsior cinema, 40:ground floor, 41 wallace street. Oppo. New house vt mumbai 400 001. And spoke 4 times with the staaf in the service center not a single time i got satisfactory reply from your service centre staff. My problem is still unresolved. If this is the behavior from your staff with the customers then i will never buy and wont allow my friends and family to buy any mi product henceforth. I have given my mi note 6 pro on 19.07.2019 at mi service conter at v care informatics, new excelsior cinema, 40:ground floor, 41 wallace street. Oppo. New house vt mumbai 400 001.
Today is the sixth day, even i have not received a single call from service center. When myself called to the service centre, then i got very rude reply from the man named aafiya ansari.
Deeply disappointed from the mi service centre. Hope you will take appropriate and quick action.

I visit sec 14 gurgaon service centre on 22 july as my mi 7 pro got some display issue, they took my phone and sent me back saying they will call back. But they never called, when i called manager (Phone number [protected] and photo attached) he says my phone has some screen dents. Those dent was not there before i visit their centre. They created those dent to void my warranty and ask for money for screen replacement. My phone is just 1 month old and it has no damage of any type before i visit mi service center. This is kind of fraud going on with mi service center, please look into this matter. Now manager is not picking my phone.

I brought redmi note 7 pro on last friday[protected], but battery not come on even one day. When i was on net its not coming on half day also. So can please take high important on this. So i am very un happy on redmi phone. This is my first redmi phone also.in first redmi phone only bad experience's come. Other than battery all is fine. Thank you.

I have redmi note 4 mobile last 12/07/2019 i give a mobile to service for battery problem, the service center change the battery but one week later mobile is automatically switch off and switch on and rebooting i go to service center he format the mobile with my knowledge and new battery fix it working properly and he fix what the battery changed on last week its not working still as rebooting and new battery fix working good service center told we want to check give the mobile for one day for checkup now the service told the next day mother board what to change how the mother board came problem

regards
jesudoss
[protected]

I bought my redmi note 7 pro in july 2019. I. Facing battery issues since then. My battery drains very fast. Almost after 8 hours it is completely drained. I have kept my apps background activity to minimum. Switched off gps and wifi. But still no improvement. Customer service centers are totally incompetent. They say there is nothing wrong. Then i fought and told them to compare in front of me with another note 7 pro. Then they realised that my battery is draining 3rice as fast. Still they havebt repaired it saying they dont have a new battery. Please replace my phone.

I purchased a mobile mi note 7 pro one month earlier.

I continue faced the incoming call drop issue. Mobile show full network range on-screen, internet and outgoing call no any issue.

I also told sim card operator about that issue. Sim card operator told me this is not a sim card problem this issue in your mobile handset.

Please resolve this problem asap

+91 [protected]

Hey there,
I am m. K. Malik owning a device redmi note 4. Recently i visited one of mi's service center at azamgarh up for replacement of display (It was cracked) and problem in power and volume buttons.
They submitted my device and give me a paper with written details about problems they will fix and signed with stamp on it.
Their paper says they will change display and fix power and volume buttons.
But when they returned (After 6 days), display was poorly assembled and buttons were not fixed.
Then i called them and they said we'll fix it, bring it back to us.
After reaching there, they treated me very badly and mannerlessly.

I said that i have proof that says you'll also fix power and volume buttons.
And they just said me we are not gonna fix it, do what you can.

Attachment : the paper with stamp they given me (Receipt).

Redmi go away from india you are cheating with the people more than 4 months and 5 updated echo and camera frame lag didn't solved mobile is extremely yeating in normal weather condition wile recording and battery efficiency issue. Build quality is very poor almost every units camera glass broken due to just 1 feet casual drop with cover. After buying this 14k smartphone display adhesive tape has been getting out due to poor build quality and flipkart refused to replace inspection has been done in varanasi and he annoyance like he is paying from his pocket. Mi support thinks we are fool everytime when i called they are trying to reset mi video app please tell me what are the connection between video app to calling problems and heating and camera lag tottaly builshit. I have all the evidence with genuine reason now i am going to expose redmi ki kaali kartoot, and now in india redmi is going to be replace with realme with their bloatware free os and pure build quality and support.

I purchased a mobile mi note 7 pro one month earlier.

I continue faced the incoming call drop issue. Mobile show full network range on-screen, internet and outgoing call no any issue.

I also told sim card operator about that issue. Sim card operator told me this is not a sim card problem this issue in your mobile handset.

Please help me

Vaibhav
+91 [protected]

The issue i faced are mentioned below :

I visited mi service centre in bhopal on 13-feb-2019 (Job sheet no wxin[protected] because there was a big yellow spot on my screen within 3 months of purchase. They resolved the problem within two hours but there was a very small spot left on the screen. I asked them to resolve it so they explained that it is new screen it will be fine in few days o[censored]se if the issue is still there please come back to us. That issue is still there.

Since i left bhopal i could not visit that place again but today (22 july, 2018) i visited mi service centre in patna (Job sheet no. Wxin[protected] for the same above complaint. They informed me that fungus can be seen on you phone so this phone is out of warranty and you will be charged extra.

I informed them that water has never went into the phone so they checked the water damage indicator paper which did not turned into "red". Therefore they informed me that is not due to water but due to moister that is present in air and our hand.

Need reply on :
- now please let me know that dose quality of mi phones are so bad that they cannot handle normal air moisture.
- why my issue of screen is still there which was promised by service centre on the month of feb that it will be automatically resolved in few days.
- it also seems that at the time of repair in the month of feb they have not sealed the phone properly that may the reason of moisture.

My straight forward question is why am i suffering and for your bad quality phone and how long will it take for justice.

My phone was off for 5 days and after that 27th of june i went to mi care then after they told me to submit the phone as it has software issue and they charged me 118 rs but after they told me to come after they told me it has mother board issue although the phone got off by its own and their was no link of water from it. The phone is still under warranty and even the online costumer care is not taking action and it took more than 20 days even to clearify it.. I guess the action is not taken properly and i have given wrong information or something have been misplaced or change by mi care because i never went to water with this phone.
My complaint number is:- woin[protected]
From mobile number :- [protected]
Today they called me and said it was water issue on the basis of mi care that they cant do anything about it. And they are saying that my phone is not in warranty now.
I want him to take proper action and repair my phone

Dear sir,

I have a mi note 4 with imei number [protected] & [protected]. After an update which i guess was around 4-6 months back i have been unable to feed the sms centre number to my sms centre. It randomly disappears from any of the one sims making it impossible to use outgoing sms service.

I visited my cellular network provider and he showed me by inserting it in other mobile phone and there the sms service centre would automatically be added. But on my phone, it does not come and when i tried to put it manually it does not take the same.

I visited the mi service centre they admitted it was their software error and gave me a weird idea of taking a normal non-android mobile phone inserting the sim in it resetting the sms centre number in it and inserting it back to my note 4. I even did the same but, to vain.

I am a very loyal redmi customer and this is my 4th mobile of redmi. I intend to keep this mobile as my official mobile and buy a new one for my personal use. But, because of this issue, i am losing trust.

Kindly, look into the same and provide a resolution for the same.

Regards,

Binoy sarkar
Contact no:[protected]

I ordered Redmi k20 pro on 17th July and expected delivery is 22nd July and I still didn't recieve my order and I paid online ...tracking number for Bluedart is [protected]...and order I'd is [protected]...pls help me to get my order fast and my number is [protected]...it is shipped but it is not delivered...and no one are receiving calls even.

I recently purchased a MI Note 7 pro that is worth rupees INR 15000/- the day after I brought it the charger was getting heated up then after 15 days my phone strated crashing and I went to the MI store so that if they can help but no help received from them and yesterday onwards as I switched on the charger button it crashed with a lil smoke and it's not charging even. I mailed MI service centre email id as well not response yet. I want either a new handset or my money back.

First of all i am a xiaomi and miui fan that's why i bought poco f1 in september or october when it's launched but after few months one update comes which ruins my poco f1 like hell because i was facing serious touch lag and screen freezes each and every hour very frequently and before that update my phone was really good performing like more than one plus 6 and any other phones so please xiaomi fix this touch lag issue on this poco f1

I purchased mi tv 4a pro 80 cm dated 19 july 2019 from yogyata enterprises jodhpu3 mi store invoice no 883. Xiaomi company give me 1 year product warranty & 1year extended warranty. So nice now i am facing a problem tv's left side dark black line sport. Please solve me my problem how can this possible i purchased tv 19 july 19 & 20 july after installation tv pannel problem. India's big brand xioami you are not care your customer i think your customer is large because of he believes is xiaomi products but some customer are facing problems & your are not care your customer you lose your company's name down and down after few times xiaomi is not no 1 brand in india.
I hope your are solve customer s problem.
Thank you..

Online order id of order placed on xioami website : [protected]

My mi led tv 4a pro 108 cm (43 inches) & it was booked on 24/04/2019 & delivered dated on 26/04/2019.

Job sheet no.: tvin[protected]

On 16/06/2019 when we have switched on the tv, the white stripes have came on the screen. It look like problem with display/led screen.

Outer glass is untouched without a single scratch. There is nothing touched the led tv even.

After i registered a complaint have gone through worst exeperiecne and very
Unprofessional service. A guy who came to visit at my home, we was not even having working mobile phone or camera to take pictures. He used my mobile phone.

My product is under warranty, its just couple of months. There is no damage on tv even i told this to visited engineer and to mr. Jaydev (Authorized store incharge).

I have done so many mails to their customer care id but they are not at all concern what exectley i am suffering from. Its been
1 month now since my tv is having problem and they have denied to provide replacement/free repair of my tv.

Xioami customer care team is not even ready to share contact details of their higher authorities, who can look after and understand my case.

Such poor and disgussting service i have experienced from xioami. No one cares about satisfaction of customers. Wrong commitments and
New person approaches each time with out knowing the exact case & status.

Kindly helped me out how can i get my complaint resolved. I am looking to post my complaint/feedback to all the social media platforms soon.

Regards,
Jugal trivedi

Ahmedabad, gujarat.
[protected]@yahoo.com

I purchased redmi note 7 pro but i has a problem of echo to receiver i visited 2 service center in mumbai and navi mumbai but still they are unable to solve this problem. Everytime they giving me excuses like network problem sim problem even after i changed my both sim. Around 8-9 time i visited service center 2 time they replace the part of it and everytime they playing it with software. Now my patience time is over please do something needful. Now i want replacment or my money.

I ordered MI A2 mobile ( red colour 4 GB RAM and 64 GB ROM from Mi store on exchange of my old phone, as there was little physical damage on my old phone, order got cancelled, it's been more then 20 till I didn't receive my amount (6, 649 rupees) which I paid. Everytime I contact customer support they will say I will receive the amount, be patient. But it's been more then 20 days till I didn't receive my amount back. Please help me out.

Thanks
Pooja Reddy

Yesterday I visited to mi care: Mansi 66/2, Dumdum Road Kolkata West Bengal 700074 near Nagre bazaar in order to change my touch pad of 4A a guy on the counter from the very beginning started behaving weird type not like a professional i thought that nobody taught him how to behave with a lady customer.When I asked him how much it would cost me to replace the touch pad first he told it wud cost around 2000 then a guy who might be a staff in that care from my behind told that no it would cost around 1500 including GST.Then the first guy told me that if there is availability of touchpad then he vl definitely replace but i have to pay the service charge and there is no guaranty of data in the phone then I told that why don't u first check is it available or not. Really the guy is such an ### has no manners how to behave started teaching me about the terms and conditions.No its notn possibel blaha blaha... Then he went inside after 5-10min he came back with the phn to me and told that the last piece of the spare didn't support in my phone leave the phone for the day or just gave the service charge and take ur phn unrepaired.Then after a long argument I get my phone back and didn't give the service charge.When I ask his name he denied to tell.I mean how rude his behaviour was that and how in 5 min he checked that the spare parts was not supporting.I felt harassed. Definitely he was a fraud. If India's no 1 selling phone company has employee like this in there care then what services we could get from them.Please take serious steps against that guy.