Xiaomi India Complaints & Reviews

My panel is showing scratches in one side and looks like that it hits by something although the outer glass is untouched without a single scratch. When i lonuged a complaint today about same i got service engineers visist schedule for tomorrow but somehow he just visited and saying that it is a physical damage. I showed him my invoice where it is mentioned that one year product warranty and additional 1 year panel warranty. He is telling me yhatit is not covered under warranty and the cost of replacement is rs 37000/- whereas the total cost o[censored]nit is rs 39240/-. Now i am trying to connect customer care but they are also not in reach.
Guide me where and how to process wither i will go the the grievanve cell of mi or i will approach consumer court.
Hope for the positive reply
Regards

Hello
I visited xiaomi service centre to repair my mobile phone and they take some time and create a bill of Rs 703 . after sometime I came back to take the repaired phone and after paying bill amount I get my phone but when I checked it then I found that the problem was not solved and when I complaint to the employee then they do not give any answer . so they take bill amount without repairing my phone and also they are not returning my money . if they can not repair then they should return my money but they are not doing so .

Please return my money or repair my phone .
Name - veerkunwar Singh
Date of incident - 18 July, 2019
Email [protected]@gmail.com

I have bought the New 31 Inch MI Android TV after installation, working 4 hrs, later its got rebooted & stuck with welcome Screen & remote also dead condition.

its nonsense ### tv & i never going to buy in future, quality of tv very bad, till now no CUSTOMER CARE didnt turn off even after raise the complaint from yesterday night.

very bad product & bad service .

Hi,
I have bought Redmi Note 7s on 1st of July 2019. which was delivered on 3rd July 2019. i started using from 3rd evening. When i charged the mobile on 4th July 2019 I felt the temperature was very high, when the day passes the battery drained so fast, in the afternoon the battery gone below 30%. I was using honor 9Lite previously which was too good in battery backup.

When i asked my friends who are all using Note...

I order redmi note 7 pro and it was delivered on 9-07-19. When i open the package there was redmi go instead of redmi note 7 pro. I complain on the same day. Then on 12-07-19 i received call informing to submit photos/information, and on the same day i submit all the documents. I was assured that the problem will be solve by 17-07-19. But till now i haven't received any call and when i contact customer care they all are saying the same thing that it is in process. They told me to wait for more days. I want to know whether am i getting replacement or not. Do i have to wait till the problem is solve no matter how long it take may be months or years. They claim to be india's no 1 but the service they are providing is very poor. What kind of service are providing, if they are no. 1. I want my phone replacement at earliest whether they complete investigation or not.

Dear sir, i have purchase a mi tv 4a 43 inch from flipkart that is delivered at 28 june 2018. Order id- OD[protected].
Serial no. 16940/[protected].
Xioami company gave me 1 year product warranty and 1 year extended warranty. Extended warranty cover pannel problem.
Now i am facing lining and dark spot at the bottom of tv. I do complian at xioami customer care. My complain token no. Is
R134822. But no one response on it. No service center's boy visit to solve the problem. They only said that the pannel is damage. Please solve it fast as soon as.
Thank you
Incident date from 1 july 2019
Nitin aswani
Email- [protected]@gmail.com

Dear Sir I Have Purchased Redmi 7Pro Mobile For My Work Purpose (postpaid Activation ) The Day one Am Facing The Issue With Mobile Suddenly Application Was Closed And Camera Was Hang I Went Mi Service Center In MArathahalli Bangalore 560037 The Have Done Software Re Installation Again Same Issue They Have Taken My Phone For Exchange 8 Days Befour 29-Jun-19 Still i Have Not Received My Phone i Visited Services Center They Are Telling That Still Its Pending Not Approved Need To Wait And They Dont Know When Its Approved And also I Have Called Customer Care They Are Telling That Below job Sheet was Closed As Phone Deliverer And Customer care People Telling To Me Visit Service Center Take New Job Sheet For That They Are Not Agree And Not Given Am Not Satisfied This Kind Of services Plz Help

I bought a new cellphone redmi Y3 model on 19 may 2019.but it switched off automatically, getting hanged for several times.and it is not taking charger and now switched off permanently. It has 6 months warranty.It is bothering me. I want company replace it otherwise I will complaint in customer forum.it is worst thing that the dealer and company Don, t have responsibility. If there will no action on the complaint I will have to take action against the company.

Your customer care centre staff is fraud, they told different and estimated amount is different, service centre name is suci solutions Pvt Ltd, Nehru place, New Delhi-110019, there is a girl name jaslen, she told us display amout 5132 rupees and said my redmi note 7 pro phone can be repaired, and there is very minor crack in motherboard which can be repaired in warranty, but lastly she said that sir after fixing
display network is not coming and just because of that your motherboard has to be replaced so we will charge motherboard price extra for new motherboard, but I can call or attend call from my Damaged phone, so why should I pay motherboard charges, even it is in warranty, And I just want to tell that you customer service center lady named jaslen told me wrong information which i can't accept at any cost. My phone is getting call right now also. Please kindly take a genuine action against that lady. And please get my phone display repaired and I want proper warranty of my phone motherboard of my phone.

I bought redmi6 in the month of march, 2019 and since then i have visited mi centre 4 times. The issues started within 15 days of buying the phone. Everytime it gets switched off and starts automatically after 3-4 days. There's lot of hanging problem too. Video doesn't gets opened. This is highly disappointing. I do need the exchange of the product. Kindly look into this.

I went mi service center in burdwan i was facing problem with my mob. It was unable to take charge when it was on but off mode it was charged. My mob was within the warranty period but they said u have to pay service charge. I will pay for parts which was damaged but why i have to pay service charge? Finally i paid all the charges and collect my mobile.

I bought d ph on 7/12/18. D display isn't working. D shop owner took d ph & went to service centres. Dey told dt d display has to change bt only service charge is taken as it is in warranty period. Bt d display isn't available then. After few days i was called dt d display is available in baruipur. I went there. A man took the ph & check in front of me. Then taking my ph he went inside d technical room. Then my name was entried. After 30 mins a woman show me d ph that d ph is broken. My complaint is that they broke my phone after going inside the room.. My humble request is that pls check d cctv & do the needful

It's been only a month and i had a issue with the phone which was automatically shutdown by it self. When visited the service center in sd road secunderabad they informed me that it's an hardware issue and the board has to be replaced and they don't have one and asked me to wait for availability. Later they informed me that it was available at a different center and i can visit and have it replaced. The other center is saying it's due to water the issue has arrised. Now the question is if it was due to water in the phone the first service center would have identified the same but they did not find this issue. Raised a complaint with the backend team and waiting for a call back as the phone is with the amerpat service center. It's been 48+ hours and no response and i have followed up twice till now.

I have ordered redmi note 7s and his cover and one me led bulb from mi store on on 14 june 2019 and order got rejected on june 24 2019. I am following up with them for refund but till now i have not received my refund amount. Called up customer care many times but no use you had conversation with email to them i was getting same reply that we have forwarded your complaint to the concerned department and they will get back to you very soon but nobody replied yet. I wasting my time behind them for my money only

I have requested for installation of MI 4A pro (43'inch). TV Installation was scheduled for Jul 09, 2019 b/w 6:00 PM - 8:00 PM. Job Sheet No - TVIN[protected]. But neither the engineer came for the installation nor any intimation regarding his nonavailability. I have cancelled my plans just to make it happen between the time slot allotted. This ### caused me lots of mental pain.
If I not get TV installation process done by tomorrow 12 PM, so I will go to consumer FORUM.

Mi is worst company & service center also.
The are not provide a good service.
I have purchased redmi not 5 before 10 month.
Now suddenly my mobile is not charging.
I have contacted the service center but i'm not satisfied their response.
Warranty period is not finished but they are demanding to me charge of repair mobile.
I'm again saying that mi is wrost company.
Not trustable.
I will complaints against mi everywhere again again.
My contacted details [protected]@gmail.com
Mob. No. [protected]
Mukesh soni

I have ordered redmi note7 pro on 21 june 2019 from mi store, i have paid for it in advance. But till this date my phone is still undelivered. I contacted customer care several time but the only thing i have to hear is wait for some time our representative will call you back after 48 hours. 19 days have passed but 48 hours of customer care are yet get completed. I even mailed them but i got same reply wait till our representative will call you. Neither they are delivering my product nor they are refunding my amount.

Dear Sir/Madam

I am an MI user having a Note 5 pro. I availed MI services yesterday for the replacement of rear camera lens. The lens was worth Rs. 99/- plus 18% GST. The service centre charged RS. 350/- as service charge plus additional GST at 18%. I would like to seek clarification regarding your service charge policy. Is it fixed at the above mentioned rate for any value of service availed or proportionate to the value of...

I have puchased mi mobile which was returned but has not been refunded yet. Ordered on 10 june 2019 ordered cancel on 14 june refund initiated on 25 and proceeded successefuly as but credited in my account yet. Order no[protected]. Refund no.[protected]. My recent complaint no. Woin[protected]. It been a month my money has been of no use i n case of emergency because i have to buy another but i dont have money to buy they said refund will be credited in one week but it has been now a month almost i have buy new mobile i need it urgently but i dont have money to because there lie telling about the refund policy and deleying in my refund and they keep on saying one of representative call you and sort this but no one called yet

I bought Redmi Note 5 pro after using I for 2 months it's start heating up and some yellow spots start to occur on the screen but Service Center is not accepting that it's device issue they are costing me for this issue I want my display change under warranty. They have to change the bad quality display under warranty without charging the customer.