Xiaomi India Complaints & Reviews

Service center mein kaha gya apke fon mein speaker mein paani gya hai or apka kharcha 850 rupaye ka ayega or fir adha ghanta bithaker kaha ham apka phone ek baar or check kar rahe hai aap wait karo or check karne ke baad bolte hai aap 850 rupaye pay kardo apke phone mein koi problem nhi hai or adha ghanta baad aap hamare rohini ke service center se phone pik karlena unhone display bhi check karwaya tha jo ek dam sahi chal raha tha lekin 3 bje karib rohini ke mi service center se mujhe call aya or kaha gaya ki apke phone mein 5500 rupaye ka kharcha ayega apke phone mein mother board kaharab ho gya hai uski repairing ke liye apko 5500 rupaye dene honge mujhe ye bataye ki agar apko 5500 lene they to aapney us samay kyu nhi bataya ki apke phone mein mother board ka problem hai aapney jabki waha do baar phone check karke ye confirm kiya tha ki apkey fon mein koi problem nhi hai only speaker ke alalwa ab mein kaise maan lu ki mother board kharab hai ho sakta hai apke service center mein iska mother board change kardiya ho i am no satisfied with mi service center they cheated me

Hi,
It's been just 2 months I ordered mi note 7 pro and it's really disgusting, speaker problem, abrupt restart, sim slot is shown as cross in a box suddenly indicating no sim present, though there are sims present in the phone. I have already visited the service center and on the same day again the issue has occured. I recorded the video as well. I would like to escalte this to higher management and I want money refund since the brand has broken it's trust

I bought my phone on 12.10.2018 64gb ram graphite black poco f1. But since March 2019 phone is suffering from screen bleeding issue. On 11th mar 2019 I went to your Chattarpur delhi service centre initially display was not available to them I again went and get it replaced. Then again the same problem again screen bleeding again I have to go and get it replaced from your Chattarpur service centre on 27th April.
Now it's again today is 16th June again screen bleeding started. Please replace my phone as I don't have time to replace display every then and now. In five months from the date I bought I am facing this issue. Replace the phone immediately else I will forward the complaint to your main head office with cc to consumer forum. PFA the bill.
[protected]
[protected]@gmail.com

Respected sir
I first time have a believe on MI poco f1 and after four month usage it having yellow color spot.And I visited the MI center but they are saying we are ordering the screen and till now four weeks gone .And still it is same.I think its my wrong decision to believe in MI phone.Please look on my matter.Company should look on this matter or exchange my mobile phone for better customer service.
Bhupendra Singh gariya
[protected]

Its been almost a month now, since I have been chasing MI Care (Radiant) Service center, I have got display problem in phone and receiving speaker voice is too low, my phone warranty is going to end on 29/06/19.

Before visiting your service center, I take confirmation whether they have display in stock by the time they log my complaint the technician comes with excuse stating the display which they have has got some technical defects, will get new stock on Monday, so I observed their tricks time n again which has been going on for month now, today I also changed my strategy and handed over phone and they have shown their rate card to change display which costs 3.5K + GST charges and taken my phone for repair inside lab room, when I showcased my phone invoice the receptionist shown my invoice to technician and he immd came outside stating the display in their stock has got some defects.

In nutshell I observed there is no value for MI phone warranty, you guys should stop stating 1 year warranty while selling out your phone.

If you guys have little bit honestly, get your service center to contact me and repair my phone, if my phone doesnt get repaired, I will be forced to take legal action against XIaomi.

In your tv you guys are not allowing netflix and amazon prime app. You guys are saying tv is smart android tv. But you guys are providing only apps like hungama, zee5, hooq etc. These are all paid apps but not as good as netflix and amazon prime. I don't know if you guys are taking money from zee5 or hooq. I paid for the tv, i should be the one who should decide from which apps i should watch.

I have brought Mi Note 7 Pro on 28 May flash sale and paid full amount.

I have been chasing up daily for phone to be delivered. After multiple calls to customer service, I get a call to let me know that the delivery partner of MI India (EKART) has returned the product to warehouse.

Now MI says they cannot reissue the order and hence will cancel the order and will refund the money. Refunds will happen between 8-10 days.

I want to complain about MI India high handedness and breach of contract on holding customer money and time without fulfilling the contract.

Please can you help me to raise my grievance with MI India and help me with delivering the product.

I am Ritesh Gupta from Delhi
I purchased mi A2 Mobile..last month
But phone from 1st day hanging problem. Mobile no proper working from 1st day purchasrd. So please help me.I visit mi customer care but no issue resolved.Phone is updated from mi service center but mi A2 phone is very bed quality.so please change my phone asap.

Ritesh gupta
[protected]

I have purchased mi note 6 Pro in the month of November 2018 now the handset is not charged when i am going to service centre they said it is not under warranty cover as this is damp with sweat . they deny to service my handset.
address of service centre is: 1st Floor, Abrita Building, Court More, Opposite RL Palace Hotel, Asansol, West Bengal 713304
Hours:

My inovice no. and date 1248338,[protected]

I have been following up from past 11 days and don't see any response from Xiaomi for product delivery of order I'd [protected].

I have ordered product on June 4 in mi store app and Xiaomi promised to deliver by June 8.They are not responding now by looting my money.

Please help me to provide refund of 1499 at least.

Dear Team,

I have been a voice problem for the past 2 months. When I'm talking in a call, I can not clear the voice of caller. The voice does not sound as sound as standard desible from the ear speaker. Every time i need to connect ear phone for calling purpose.
Also i have cross checked with other 2 handset about ear speaker voice at calling time but it's not match with good handset speaker's volume.

Pl find the enclosed purchase details and handset details for your reference.

Request to you, pl support and replace/check the defective part of handset.

Darshankumar
Amaron Service
Ahmedabad
[protected]

Sir, Here Aryan From Etah, Uttar Pradesh. I purchased Note 7 Pro .. after that day i mfacing Some Video Recording Issues in my Device. When I record videos in outdoors In daytime or even in night i face some lagging issues on my device. The device grown heated up Very Fastly. Xiaomi india is not doing amything about this problem. There is request to xiaomi to fix it As soon as possible. I have a sample below for lagging

My phone was recently serviced in the xiomi service centre which was very well working but had a problem with display.
After the service I felt like they have tampered my camera and motherboard.
Now they say there is a mother board issue even after there is no such kind of water damage or their own approval after inspection in first service.
N they charge huge amt for it.

Maine 11/06/2019 ko new redmi 6a phone liya shop se.. .maine Ghar par aker dekha to to phone ka flast/torch glow nahi kar raha tha.. Phir mai 12/06/2019 phone ko shop par return karne gya per shopkeeper ne phone return nahi kya...
Phir turant mai mi service centre gya par phir service centre ne bataya ki phone ka mother board kharab hai "mother board par pura jung lga hua tha".. Maine kaha to use change karo but service centre ne mother board change nahi kiya nahi phone ka flash repair kiya.
Phone ke mother board per company walo ne pani gira kar use aise hi phone me laga diya aur use sell ke liye transfer kar diya... Jo mere pass hai
Ek din hua nahi ki ner phone kharab ho gya...

TV purchased on 20 May, 19, within 10 days i encountered screen issues - with lines/scoring on the LED screen. Reported the problem - technician came and confirm the panel requires replacement. Still waiting to hear from them by when would i get a replacement.

I am beginning to think MI - quality of products is poor and not as durable when it's compared to their competitors.

Gross mistake!

I purchase phone in month of February now suddenly display stopped working.
I took it to service center, they are charging rs 3500 stating physical damage and liquid damage.

phone was purchased three months before, hardly used (as i have one more phone of lenovo which i am using without any issue from 4 years) it got liquid and physical damage without being used..
there was small crack on up end side, but amazon guy told that is not an issue, but now because of that i am forced to pay money.

i am very upset with mi as i used hardly and now i am paying without any reason and you guys will deny it stating its my mistake but trust me..i am not going buy any mi phone further nor let my friends or family to buy mi phones.

thank-you so much for such a beautiful experience

Mi band 3 buy one get one was shown in a online shopping site ezee deal. I ordered and the item delivered was duplicate. This will definitely tamper the good image of Mi . Mi should take a note of fraudsters tampering mi brand by selling duplicates. So many people might have got into trouble with this site ezee deals selling duplicate mi products . The shipping company was Masqlin Gadgets
Naraina Industrial area
New Delhi-110028

My order number with ezee deals was:[protected]

Expecting a quick action from your side

Binu Jose
Cochin
Kerala
[protected]

What a Pathetic Customer Service Team Mi. I had a purchased Mi LED Smart TV 4A Pro 123.2 cm (49) with Android on 23rd April 2019 from Seawood Central Mall, Navi Mumbai which wasn’t much used till 20th of May as I was travelling. Within the first 5 days o[censored]sage the Display Panel of the TV stopped working. I logged a complaint with Mi TV only to hear back that they can’t replace the TV as it has been more than a month that I had purchased it & it will take them 10 days to get a Replacement Display Panel for the TV(10 Days- Not sure from where they are procuring it). After waiting patiently for 10 days, All I get is another Faulty Display Panel where either display is inverted or comes as an abnormal image.
MI Team,
Your manager has no clue on the next action.
Your customer service has a template reply - “It will be done at the earliest. An executive will visit you today” after multiple email chains and calls.
Your technician has no idea how to fix things without taking an on call support.
I never expected this from a brand like yours. This really frustrating considering the experience with in a month o[censored]sage.
You need to update me on this at the earliest. You stand at the risk of loosing a loyal customer.
Job sheet number-TVIN[protected].

Redmi 5a mother board problem
handset does not power on .. Charging % shown while charging
redmi care bongaigaon saays handset is not in warranty.
Because battery was repaced 2 months ago under no warranty becaause of 8 months of purchase

please direct the redmi care bongaigaion to repaairr my handseet..
Purchase reciipet attached

jogender rajak
bongaigaon assam
mobile[protected]

My charging point got replaces through this center when it was under warranty. And just when the warranty ended, it started causing the same problem. The engineer must have not fixed my part correctly and now they are charging me 700Rs for the same thing.
It has hardly been a month since it got repaired. And, btw, there is a warranty of 3 months for the replaced part but they are not giving me that.
I feel absolutely cheated by this kind o[censored]nprofesional behavior by the service engineers and front desk people.
I am going to the consumer forum if this doesn't get resolved at the earliest.
NEVER GOING TO BUY ANY MI PRODUCTS AGAIN.
Service Center name -AIROLI XIOMI SERVICE CENTER