Xiaomi India Complaints & Reviews

I purchased Xiaomi 55 inch tv on 6th May and within 1 month, my tv started to get restart after I turned on it for 1.5-2 hours and after that it keeps on happening in every 30-45 mins.

I register a complaint in Xiaomi for 2 times.. their executive had visited and found Motherboard my tv faulty and they’re asking me to replace motherboard.. but I’m not agree with that as they’ve delivered a faulty tv at my place that’s why within 1 month, motherboard got damaged.

I’m continuously talking with them for Replacement of my Unit but instead of providing solution, they closed / cancelled my complaint.

Pl help me with the Replacement / Refund as I purchased this tv for 40k 1 month back. And I can not afford this.

I have Redmi Note 5 Pro which is under warranty, recently done software updates, phone reboot and started showing only MI.com display all the time. Almost waited for more than an hour thinking that taking longer time to update.

Reported: Phone is not booting after software upgrade (Showing only MI.COM or FASTBOOT option)

After inspection : Can't Charge and not getting power on

Caused : Mother board damage

How come software upgrade cause motherboard damage ?

Mi note 7 pro is of 14 k but store in our area, near station road, charged 14k+300 rs. We asked the store at station road, sikar, the reason between price difference, he told that there is difference between online and offline amount. Is there really such thing?. He also told that u can bring back this phone in 7 days and we can provide new but online store don't do this.

Hello Mi India, Mi Mi order No- [protected], Tracking No- XMIP[protected]. I ordered Poco F1 graphite black worth 22k by exchange with my olde phone mi A1 on 26 may 2019, , and paid online by debit card for Rs 18647/- but they rejected my old phone..they told me that..my mi A1 doesn't qualify exchange process.and they told me that the refund will be initiate when the product reach back at warehouse, Mi India has not sent me any SMS regarding this order. They rejected and returned the product on 29/5/2019...till now there is no refund initiated... Mi India fraud and big cheater, they don't updating any information regarding this order..and 4th time I am trying to get any updates from mi..the chat support team told me...yeasterday...their representative will call me within 4 hours...after that 24 hours gone..no body called me...when customer has already paid for any product by exchange, and the mi delivery boy rejected the old phone..so they need to refund the amount back to customer..I don't understand..why they are not doing.. so I contacted to Mi India on toll-free no, Mi customer support told me, their representative will call me that's all..no one called me till now., I think they don't willing to initiate refund..I have all proof, i will complain to consumer forum also, now I am helpless, This is my last purchase from Mi India, MI India don't want to refund my money ..

I found yellow spotted shades appearing on my note 5 pro model and when i visiter service centre they asked me to get replaced which costing 4700 nearly...its not a physical damage and its related to phones internal problem...after 1.1 years just after my warrant expired i got this complaint and cane to know that many users faced this same problem of mine too...Does this compny take any action against it...i think i wasted my money buying this mi product from my frends suggestion.

I have purchased a Poco F1 phone on exchange. To my surprise, the person (from EKart) who was inspecting did not agree to get the phone exchanged as he found a minor gap barely invisible (for a phone with no bends or cracks or damages). I immediately went to EKart logistics and another person who inspected said the phone is fine for replacement and that they are scared since Flipkart & other companies are asking the phone inspectors to pay the price. Then he asked me to submit a complaint with Xiaomi so they will have the product exchanged by Xiaomi itself.

I have then raised a complaint with Xiaomi and submitted all the photos of the phone as the customer service representative asked. The customer service representative called me and said the process for refund has already been initiated and that the complaint without any intimation. There was a poor response from Xiaomi that the refund was never initiated until I reached out to them. Everytime a representative answers a phone, each person communicates with different dates.

Below are the timelines for the process which is way far from their SLAs

Phone ordered for exchange - 31st May
Phone received and exchange rejected - 2nd June
Complaint raised - 2nd June
Evidence sent but refund initiated, cancelled complaint without intimation - 4th June
Refund processing SLA communicated 3-5days minimum and 8-10maximum but not processed until 19th June (over 11 working days)

Now after 11 days of waiting for the refund, when I asked for the status, the customer service representative says that the refund has been initiated yesterday and would take another 8-10 days for processing.

Another TV that I recently bought along with the phone had a defect and had to be replaced because of software issue.
But I found a way they were trying to exploit customer. The terms and agreements says, not to open the TV until we book a Xiaomi service technician by ourselves. If opened, it would cancel the warranty on the product which is mentioned as a small 4th/5th point in T&C. To cheat the customer cleverly, first they ask the customer first if TV is opened as it is delivered. If such rules are to be forced, not sure why customer is not made aware when customer buys online or why the TV is not being delivered by the technician instead.
Luckily I did not open or got into the issue, but someone else might have faced this.

With this experience, I would certainly refrain from using any Xiaomi products going forward and also would share it with my contacts of not fall into this poor level of servicing and low quality products just because of cheaper price.

Request you to kindly look into the matter as my refund money of Rs 21, 647/- has been blocked for almost 20days and seems longer time now without a proper process at the Xiaomi servicing.

I have applied for Redmi Notepad through email link for which company charged me Rs.111/- but company didn't deliver the project. Upon inquiry Xiaomi informed me that the link which I used was unauthorized. So I contacted HDFC bank from where payment was made. And HDFC confirmed me that the payment went to Xiaomi's bank account. I sent all the details to Ziaomi customer care, still they are denying the fact and telling me to follow law and enforcement.

Ananya - [protected]

I have purchased this tv on 4th april 2019 from amazon.It was ok when delivered. But this is hardly 1.5 month spent and corners of the screen became blackish and further increasing in all area of screen. This causes a very bad viewing experience. Anybody cant expect this from an international brand. Because i have purchased an online product so cant go to the retailer for complaint. I just want my TV to be replaced or send a service expert to check the problem.
And i am expecting MI to replace my TV

I, have mi note 5 pro and my phone resever does not work properly sound is comming very low
Or jab m service centre pr gya to usko theek krne se phele camera ka mirror dalne k liye bol rhe h 550 ka ki phele ise theek kraao baki kaam bad m hoga iske bina koi garnty m nhi hoga
Camre ka aisa thora sa crek h camera bahar hone ko vjha se
Or kha rhe h ki company ka yhi proses h ab ye btaye theek krana h resever or vo phele camera ka sisa daal rhe h 550 ka

I brought my mobile to the above mentioned service center on 08/05/19. They Checked my mobile & told your mobile containing water droplets so it cannot serviced under warranty if you pay Rs.3655.64 we will service it. They told your phone contains water droplets but they didnt showed that to me. if the fault is because of wear & tear then only they can earn money by servicing it.

Hi Team,

My order not delivered how come it is showing delivered?

I have paid Rs. 9, 999 and bought the mobile phone (Redmi Y2 Gold 4GB+64GB ) from MI Online Store on 14-Jun-2019 12:33 pm. On Friday delivery agent reached to my Home along with the Mobile Phone and said please pay Rs. 9, 999 and I told him i have already paid while purchasing but he said in my Application it is not showing that you paid, hence i spoke to the MI customer representative executive and they said complaint lodged against your query and your mobile will reach to you on Monday but this is not happened however I have received an email that your order has been delivered.

Please take an action on very high priority and send my Mobile phone.

Regards
Mohammed Minhaj
[protected]

Service center mein kaha gya apke fon mein speaker mein paani gya hai or apka kharcha 850 rupaye ka ayega or fir adha ghanta bithaker kaha ham apka phone ek baar or check kar rahe hai aap wait karo or check karne ke baad bolte hai aap 850 rupaye pay kardo apke phone mein koi problem nhi hai or adha ghanta baad aap hamare rohini ke service center se phone pik karlena unhone display bhi check karwaya tha jo ek dam sahi chal raha tha lekin 3 bje karib rohini ke mi service center se mujhe call aya or kaha gaya ki apke phone mein 5500 rupaye ka kharcha ayega apke phone mein mother board kaharab ho gya hai uski repairing ke liye apko 5500 rupaye dene honge mujhe ye bataye ki agar apko 5500 lene they to aapney us samay kyu nhi bataya ki apke phone mein mother board ka problem hai aapney jabki waha do baar phone check karke ye confirm kiya tha ki apkey fon mein koi problem nhi hai only speaker ke alalwa ab mein kaise maan lu ki mother board kharab hai ho sakta hai apke service center mein iska mother board change kardiya ho i am no satisfied with mi service center they cheated me

Hi,
It's been just 2 months I ordered mi note 7 pro and it's really disgusting, speaker problem, abrupt restart, sim slot is shown as cross in a box suddenly indicating no sim present, though there are sims present in the phone. I have already visited the service center and on the same day again the issue has occured. I recorded the video as well. I would like to escalte this to higher management and I want money refund since the brand has broken it's trust

I bought my phone on 12.10.2018 64gb ram graphite black poco f1. But since March 2019 phone is suffering from screen bleeding issue. On 11th mar 2019 I went to your Chattarpur delhi service centre initially display was not available to them I again went and get it replaced. Then again the same problem again screen bleeding again I have to go and get it replaced from your Chattarpur service centre on 27th April.
Now it's again today is 16th June again screen bleeding started. Please replace my phone as I don't have time to replace display every then and now. In five months from the date I bought I am facing this issue. Replace the phone immediately else I will forward the complaint to your main head office with cc to consumer forum. PFA the bill.
[protected]
[protected]@gmail.com

Respected sir
I first time have a believe on MI poco f1 and after four month usage it having yellow color spot.And I visited the MI center but they are saying we are ordering the screen and till now four weeks gone .And still it is same.I think its my wrong decision to believe in MI phone.Please look on my matter.Company should look on this matter or exchange my mobile phone for better customer service.
Bhupendra Singh gariya
[protected]

Its been almost a month now, since I have been chasing MI Care (Radiant) Service center, I have got display problem in phone and receiving speaker voice is too low, my phone warranty is going to end on 29/06/19.

Before visiting your service center, I take confirmation whether they have display in stock by the time they log my complaint the technician comes with excuse stating the display which they have has got some technical defects, will get new stock on Monday, so I observed their tricks time n again which has been going on for month now, today I also changed my strategy and handed over phone and they have shown their rate card to change display which costs 3.5K + GST charges and taken my phone for repair inside lab room, when I showcased my phone invoice the receptionist shown my invoice to technician and he immd came outside stating the display in their stock has got some defects.

In nutshell I observed there is no value for MI phone warranty, you guys should stop stating 1 year warranty while selling out your phone.

If you guys have little bit honestly, get your service center to contact me and repair my phone, if my phone doesnt get repaired, I will be forced to take legal action against XIaomi.

In your tv you guys are not allowing netflix and amazon prime app. You guys are saying tv is smart android tv. But you guys are providing only apps like hungama, zee5, hooq etc. These are all paid apps but not as good as netflix and amazon prime. I don't know if you guys are taking money from zee5 or hooq. I paid for the tv, i should be the one who should decide from which apps i should watch.

I have brought Mi Note 7 Pro on 28 May flash sale and paid full amount.

I have been chasing up daily for phone to be delivered. After multiple calls to customer service, I get a call to let me know that the delivery partner of MI India (EKART) has returned the product to warehouse.

Now MI says they cannot reissue the order and hence will cancel the order and will refund the money. Refunds will happen between 8-10 days.

I want to complain about MI India high handedness and breach of contract on holding customer money and time without fulfilling the contract.

Please can you help me to raise my grievance with MI India and help me with delivering the product.

I am Ritesh Gupta from Delhi
I purchased mi A2 Mobile..last month
But phone from 1st day hanging problem. Mobile no proper working from 1st day purchasrd. So please help me.I visit mi customer care but no issue resolved.Phone is updated from mi service center but mi A2 phone is very bed quality.so please change my phone asap.

Ritesh gupta
[protected]

I have purchased mi note 6 Pro in the month of November 2018 now the handset is not charged when i am going to service centre they said it is not under warranty cover as this is damp with sweat . they deny to service my handset.
address of service centre is: 1st Floor, Abrita Building, Court More, Opposite RL Palace Hotel, Asansol, West Bengal 713304
Hours:

My inovice no. and date 1248338,[protected]