Xiaomi India Complaints & Reviews

I purchase new redmi note 5 on 1 march 2018 with imei no [protected], but on 6 nov 2018, it suddenly power off. Then i have given it into gurgaon service centre located near bus stand. But they refused to rework it under warranty & said that it is liquid damage.
How it may be liquid damage under power off condition? They saw the color of the paper only. They can also change the color of paper itself & show the phone under liquid damage.
After that i have given it into rajnager ghazibad service centre. They also said it is already opened. But it was checked by gurgaon service centre. I communicated all its last discussion to service team but they also refuse to rework it under warranty. Finally, i put the complaint into xiomi customer care centre with no-[protected] on 13 nov 18. Then they also closed it base on service centre feedback.
Then i have put the complaint into nation consumer form with complaint no-1014477.& send the all written details to xiomi bangalore plant as per consumer form team. But till now i don't get any revert. So i request to repair it under warranty. They expired its warranty now.
Request to provide the justice from xiomi company.

My name is aashish. I'm a redmi 6 pro user. Exact date i don't remember but according to me on 19/06/2019 my phone's fingerprint not working proprely. Next day, i went to the mi service center which location is "r400, 1st floor, khalsa building, buxipur rd, gorakhpur, uttar pradesh 273001". They told me they solve it in 2 hours but when i got my phone after 2 hours i found that a new problem was created. Now my phone's network not working properly and i'm not use jio sim in my phone properly. After that they told me some component of the phone was damage and they ordered this component and it should be deliver on 02/07/2019. After that again i went to the mi center at 02/07/2019 then they told me they new component again short and not working and the problem is not solve and again i have to wait 3-4 days.
Today is 04/07/2019 i don't get my phone till now.
Now, i'm very dispointed by the service of the mi care center service.
Please solve all problems as soon as possible.
Name - aashish
Phone no. - [protected]
Phone model - redmi pro
Service order - wxin[protected]
Date - 04/07/2019

I had lodged a complaint regarding my mi 32 inch tv picture on 12th june, but have been made to run around pillar to post with no accountability

1.15th june - techincian visits and takes rs 450 for taking photo of tv, no solution provided
2. 17th new technitian comes takes another photo and says monther board is fault
3. New technitian comes with mother boards and says backlitghts not working, motherb board is fine. Claims previous technician does not know how to trouble shoot
4. Multiple calls made to mi india customer, no action till date. They are more concerned about getting a survey response than repair

I ordered mobile phone on 25 the jun from redmi official website and it was delivered on 27 jun. While i opened the box i realised apart from mobile phone there isn't anything as in accessories like usb cable, adapter, and pin.

I called up customer care but backend team denied replacement with no reason. And they're not even taking up complaint from me. Customer service puts calls on hold.

I really want this company to be sued heftily.in other countries they allow replacement and return as well.

India is treated like worms. I want justice.

I ordered this product on 25th June at 1:27 AM. They told that the product will be delivered by 29th June. But I haven't received my product till now. I complain two times about this but no action was taken. From tomorrow I will not available to receive this product and I can't tell anyone to receive this because it is use of me. Now I will came here in December 2019. The main thing is that this product was in my nearest city Patna on 27th June. Now, I want to complain against MI community.

Dear team,

I have buy redmi 6pro in oct 2018 but last month my device display automatic running i went velachery service center your executive say display problem at the same time dont have spare i ill tray to tambaram service center they are same dialog i ill inform customer care toll free number they also same dialog so who is resolve my problem? I think you are sale only in market but no service its very bad experience no one support me, very very bad service, bad service team, i think i ill through my mobile in dustbin...

Mi thiruvallur branch..give poor response to customers.i am not satisfied for this branch..location is opposite to sbi bank.they ask so many of questions.and their motive to dont take service.and dont claim.warrenty.it is a poor mi service centre.please take action and accpet the customer complaints.and customer friendly.please apporach that team.and resolve that issue.please make that branch customer friendly

Sir i changed 4 batteries to redmi 4 within 2 years. Recently i purchase at feb19 in your service center. Within 3 months battery collapse in redmi 4. I am unsatisfied your brand. I also purchase samsung mobile 2 years back since no issue. But your hand set is going to complaint. Is it company selling original batteries?. I don't know but loss amount by purchase your phone. Please send original batteries and satisfied customers. I hope you provide new battery without service charge.

I order poco f1 fone from mi store. After one day the marked it delivered in app.
I did not get the product so i called the consumer care and they said they delivered to someone called r. Rk. Upon asking why did u not deliver to a person on whose name order was booked they were answer less. They raised a ticket and said will get back in 48 hours. Even after that there is no answer from them. All they do is create duplicate ticket and tell me they will get back to in another 48 hours. It has been five days i have no money and no product.

Sir mera phone ka speaker chalte chalte sound kam ho jata ha. Koi bhi gaan suno apne ap
Sir mera pass apki company ka note 5 pro bhi ha uski bhi sound kaam ho jati ha
Sir agar apki company ke sbhi phone ki sounds kaam ho jati ha to hum apne sare frinds se layne ko mana karuga. Mera phone abhi garente me ha. Ap service center nhi kar pae to m market me karalu
Ok SIR THANKU

Dear sir,
I have bought mi tv on 27.03.2019 from flipkart, initially it was good, but from last month it was showing some lining from the middle point of tv and within 2 weeks period it was totally black out and whole screen is cover with the lining and breakage like structure.
I have contacted to your service center and they have send a technician who just visit and took the pictures of tv, and i was just informed over the phone that this is the case of breakage and i have to pay 12000/- (After discount) to get it repair.
I did not get any mail regarding the disapproval from the service center for warranty, and also i am very much sure that this is not a case of breakage instead of this is a manufacturing defect or some thing.
Please arrange a repair service for the same, as the tv is under warranty period.

Dear sir/maam,
I went to the mi service centre, tikonia, haldwani to get my damaged poco f1 screen changed on 27-06-19. The phone sim tray was intact at the time i submitted the phone but while taking it back it was found to be damaged. On questioning about the damage the service centre people didn't admit their manhandling of the device neither had they informed about any such damage previously. Unfortunately this was a very unprofessional attitude of the people at the service centre. Kindly look into the matter and help me get a new sim tray.
Regards
Dr amit suyal.

I have visited again and again for the charging problem of my phone. They have not cecked the phone completly and just replaced the part on guess only. After substantial expenses on service of self they have just told that phone has problem of mutherboad. Kindly take your repaired parts back and refund my money back. I do not want service from such incompetent center.

I have raised complaints in MI Customers service 5 times and service person came and try to solve the issue. However, the same issue repeatedly happening. Further, Till now issue was not resolved.

However, The issue was Tv automatically restarts like a Mobile and attached the videos which am facing the issue. I have bought this tv 5 months back (January 23, 2019).

Thanks
Vinod

Dear MI Team

Refer to WO:ISIN[protected]-8278 of ordered Redmi Note 7 Pro with Mi Protect on last Wednesday[protected]. I was expecting my delivery on time. As promised delivery dated is[protected]. I am continuously tracking my order and following up with the MI team to get an update on this. This is quite disappointing and pathetic with such type of treatment that you are giving to your first time customer. Today is the 6th day but i did not receive my phone yet. My whole professional network and business got impacted due to this. As i do not have any phone with me to use. I am not able to use my bank accounts, social media accounts, my mails and rest of the portals. This is a huge loss to me which has been occurred due to the careless attitude of MI team.

Due to all this i am felling harassed cheated and fooled by MI team. I want MI team to take action against and compensate my loss. Its not my responsibility to follow up for my order it should be MI Team responsibility to to update their customer timely.

I am surprised to see that you guys are able to manage a single order of latest launch phone which is in demand. How would you manage the bulk order? I have a doubt on MI team capability. All the pain trauma and my time which has been wasted in tracking order and in reaching to your team for having blank responses.

I am very serious on this note that if i would not get any proper assistance then i would take my matter to next level and share my negative feedback with proof every where. I would request an earliest compensation along with time delivery of my phone.

I have ordered the phone after having the good reviews about the product. This is my first time that i have ordered something from MI but sorry to say my experience is not good till date. I have ordered the phone because i need a phone on urgent basis. If i would have such idea that i need to face a delay i would have ordered some other brand with good customer services and support.

I have a 43inch mi led tv 1year warranty is there before it self mi tv main red colour power suddenly it not working, so i inform to the mi customer care service and they send me ya one link for a repair registration form i did fill the form and request the service date of 13/06/2019, so that service guy came and check that our tv and he said your mother board have a problem, so we need to get new m/ board only after he said we need to get a new m/board and come and fix it out after that he went, and i called mi customer care service 5 time between the day no response from mi customer care service side, and still there is no response...

The motherboard of my phone was recently replaced by redmee service centre. Now my phone is hanging tooo much. Every now and then i use it, it is hanged. They have provided very poor service. My phone is in warranty. Atleast they must be careful. So low quality service was not expected. It's not easy to visit service centre again and again.
It was alright and was not hanged before motherboard was damagedand repaired.

I purchased a phone on 9th june (Order no. [protected]) which was delivered and due to some issue with exchange of old mobile it was taken back. It has been 25 days i have not received the payment yet. I have been following up since then to get refund with customer care. Every time i am getting same answer 8-10 days. This is pathetic service form xiaomi.
Please do not purchase phone from mi directly.

I purchased mi note 7 pro on[protected] and after 16days of purchase due to the rain shower the primary camera shows moist inside it. When i noticed it i kept the phone off and given to the service center. As they checked first they told me to replace the board and they insist me to pay for it around 9000. As the product is on warranty and not even 1 month o[censored]se why should i suppose to pay this much amount. Also after their check up the screen is totally get damaged. They told the phone is dead and should change the board. I picked the phone from service centre and connected the chager from home the phone works well expect the screen is shows some issues. Kindly solve the issue immediately.
Hereby providing the additional info
Imei : [protected]
Jobsheet no: wxin[protected]

Found yellow spotted shades appearing on my note 5 pro model and when i visiter service centre they didn't have me new display instead they remove the yellow patch gave my mobile with old display my phone is in warranty period still after that i got to know.. Its not a physical damage and its related to phones internal problem.. I came to know that many users faced this same problem of mine too... Does this compny take any action against it... I think i wasted my money buying this mi product from my frends suggestion...