Xiaomi India — complaint against the misbehaviour of the service centre

Address:

Kannur, Kerala

Respected sir,
I had purchased redmi note 5 pro in last month from the flipkart and now before one week (13/7/18) suddenly my phone kept in my almara seemed to be dead with out any cause...
The very next day i went to mi service centre near me @ kannur kerala... They checked my phone and said it's a water damage... Shocked by hearing that because there's not even a single chance to get water inside, as i was caring it with a 360 degree cover and also extra pouch to carry out... So i argued with them but the result was nill and they said as its heavy rainy season in kerala moisture may be the reason for the change of litmus indicatorx which is out of control. Even though i gave my phone for further detailed checking by paying small amount and next day they contacted me with an information that no other problem is found in the detailed checking except the display failure and advised me to change the same which cost about approx 5k.
Since i'm from a poor farmer family the phone was a gift from my friend for my excellence in studies. So that 5k was a huge amount for me... Even i decided to borrow money n fix my first phone... And y after 1 week (20/7/18) i once again enquired about my phone's case the reply was just the same to change the display with none other... With my permission they did it and when i went for collection (About 60 km from my home) they are just kidding to me and said the phone is now not capturing the siganal and also 'settings' can't be opened and so on... It was again a huge tragedy for me to survive... I called the customer care toll-free number and registered my complaint in detail to the higher officials and took the advise from the customer care that not to collect the phone until the officials contact me.. Sir i want nothing but justice in this case either by repairing my phone in warranty or else replace it with a new one. The trust in 'mi' made me to compose this mail... All the details about the service center, my complaint id is given below... Please check the necessary and take a strong and good decision that favors the customer

Complaint id:woim[protected]
Service center:kannur appasons mobile gallery, 2nd floor, abhilash tourist home complex, station road, kannur 670001, kannur, kerala
Ph:[protected]
Jocksheer number:wxin[protected]