[Resolved]  Xiaomi India — Received defective Redmi Note 4

May 29, 2017

Updated by sanjita1979 The worst experience that I ever with any shopping. Worst customer care. No help no support for the pickup of the defective product delivered by Mi. Customer executive told that there is no blue dart courier service facility at my place that's why they can't help me. But in Shillong there is a blue dart office. and Blue Dart is their courier partner. They also told that I have sent the courier with my cost and risk. I request much time but the same answer that I have send by own. Then first I went to blue dart office for courier. They simply refused me to accept the product for the courier. Then they asked me if company office put a mail then they can. Immediately I made a call to customer care [protected]. we converse with them for a long time. neither they solve the problem not they help. Not even they send mail. simply told me I have to send anyway. Then I went to FedExpress, they also refuse to take as mobile has a laminated battery. Again I make a call I talk for a long time even with the senior executive they connect my call to him. But again no use. They again repeat the same I have to send anyway. Then I went to DTDC office. They agreed with a condition that I have to send with own risk. I had no option without sending the defective product anyway back to Mi office. I should I do with the defective product. That's why finally I took a decision to send that with own risk. I paid rs.910 (courier charge+ packaging charge+ insurance) and finally, I send. I mentally torched lot with the behavior of Mi. I have never expected this kind of behavior. forget about money, I waste my valuable time after this product and mentally torched. This worst experience I will never forget in my life. I learn a lot from the this. Don't trust any company like Mi who promise something for service and provide something. Product I can't say because I have not experienced may be by chance it is a defective one but definitely, I say about the service, that is worst to worst service

Jun 02, 2017

Updated by sanjita1979 Without any help for pickup of the defective Redmi Note 4 I had to courier that to Mi office in the address provided by the customer service office. Yesterday by 2:30 pm they had already received that courier but till now no response. I personally called them, chat with the customer service and put a mail to them but till now no response when they will send back the product. can any one help me how to handle this situation? I am thinking of taking the legal action.

Jun 05, 2017

Updated by sanjita1979 In spite of writing many emails they are not responding. The courier already received at their end but they are not doing anything. Very very irresponsible customer service team.