Yamaha Motor India Complaints & Reviews

I just need to inform u that i have have very bad experience of yamaha service center which is located in dombivali east they even don't have swipe machine till now we have to pay them in cash i ask them to start the swipe machine they told me it depends on ower he is not starting that services kindly start the swipe machine and please improve the service they don't even bother we go there we need to ask twice or more than that to get our work. Kindly do the need full or try to manage some other franchise who will understand the value of customer

In the warranty period the self motor become problem and the vehicle didn't starting, i complained to the service center, after that they said, we overalled the problem.

Again the same problem repeated after the warranty period, they are telling want to replace the self motor, but i told to replace the self motor without any of cost because the problem has came already in the warranty period itself.

Less than 2months old fascino. We were facing with self start issue at last it stopped working. We directed to panache enterprises service from panache showroom. They agreed to rectify the issue so we waited from 2pm on 19/08/2017 till 6pm they said it is getting ready and very poor late response to fix the battery issue. They stated to replace the battery and informed us the time limit of 2hour but it is very frustrating to wait without time limit. If proper was taken from the company to give timely service it will be helpful to all. Especially woman like me who was waiting here without time limit by leaving kids in home.

I had worst customer service experience when i booked fascino on 20th may 2017 from their dealer & they didn't handover vehicle even after 1 month. Also they didn't return my 66k rupees after cancellation of booking. Reasons to write this review:
1) i had logged a complaint from yamaha's website against dealer & they first sent me an acknowledgement email with complaint details. When i called customer care to ask the status of my complaint, they said it is a request & not a complaint which took them around 8 days to identify. Pathetic system.
2) i was following up with them almost every week & they said this has been escalated to their higher authorities. But i felt like no one has an ability to resolve my complaint.
3) when i called them on 2nd aug they said we have registered your complaint & our team will resolve this issue within 6 working days. But no one called me to give status update & no update on email also.
4) still following up with dealer & customer care as dealer not returned my money yet.
5) yamaha just added form on website to show we also handle complaints regarding dealership but doesn't look like they have ability to resolve such complaints.

Hi, i am using 'yamaha fazer bike' past 8 years, past 3 month my bike was problem in automatically off while running time, so i have given my bike for service in maruthi motors (Tirupattur branch membership id: tpt 22), but after service also am getting the same problem and mild petrol leakage with my bike, so i have visited again and explained about the same problems. They are not responding properly and they are telling proper resource not available here. I have spent 7520 (Seven thousand five hundred twenty) rupees for this service.

Bellow i mention some details attached bill details (Please do needfull):

Bike name : fazer
Yamaha bike service center : maruthi motors
Branch : tirupattur (Vellore district)
Membership id: tpt 22
Received date : 03/07/2017
Bill date : 08/07/2017

I have shown some issue wit the front suspension and the employees didn't have a look and says to come later.. Later without test riding just by scanning with their naked eyes said to change the interior parts of the suspension and later says that d parts r unavailable... Wasted my time alot... Money minded management.. Not taking the complaints too... Always trying to collect money just by replacing the parts without either trying to work on it...

I have purchased yamaha sz rr v2.0 on 25.05.2017 at eastern auto distributors, berhampore, murshidabad, wb but no vehicle registration number has been intimated till date. The dealer had told that the papers has been submitted but no sms showing registration number has been received. It is almost two and half month past i have purchased the bike. Facing problems to move vehicle outside the district.

I bought a brand new bike on 19th june 2017. And i got my both wheels bend on 17th july 2017 i put my bike in showroom (shrinivas yamaha, rajiv nAgar, nashik) for quality issue but they trying to claim insurances however in 1 month i dint not get the part changed. They are saying itz not available. And now insurance compny called me n send me many letter saying that 16th aug is last date for submitting bill and photo of new wheels. I registered several complaints on yamaha websited bt they r not helping me out worst service ever

Hi, I replaced r15 V1 meter in 5/o9/2016. It seems it is defective right from the beginning but it took 7 month for me to identify because am not using my bike it was idle for 7 month in my home town. For the last 2 months am trying to get this fixed in swaana motors Sivakasi, virudhunagar district, But the response I get from them is not well. It seems they are playing with me. on august 14 I went to that showroom with my bike. They told me come on august 15. I know its a holiday. Immediately I asked them and they acknowledged that they will come and work on august 15. But today(15th august) I went there but that showroom was closed and watchman told like its holiday everyone inside the office knows it very well. What can I do now. Really frustrated. need a solution immediately

Dear Yamaha,

Greetings of the day!

This is to bring to your Notice that some of YAMAHA Authorized Service Centres are charging Excess of Service charges for Services. I would like to inform you i went
to "PACER YAMAHA, Banaglore" for Servicing, Front Visor Replacement, and Fork seal and For Oil replacement. for Above mentioned service they have charged me 1445.00 INR just as Service charges which is too High it seems as per the YAMAHA Standardised Labour charges.

Please Verify the Charges i have attached the Invoice with the mail.

Service charges details given below.
[protected][protected]-------

Service Yamaha Standard Pacer Yamaha
R15 V1 Service 350.00 INR 495.00 +Tax
Fork oil + Fork Seal (only Left side) 100.00 INR 450.00 + Tax
Cover 7+ Body Cowling replace 200.00 INR 500.00+ Tax

Regards,
Debashis Baidya.
Ring# 91-[protected].

I have a fzs fi that i bought in Nov last year. Idles great, runs great, rips up the highway. Problem I'm having is if I slow down the bike in traffic and accelerate the throttle, it will "hiccup" almost like you loose all power for a half a second then it kicks back in and goes. I have complaint about this many time but unfortunately its not be solved till now.Recently they have charged Rs 300 for FI cleaning but after that i did not find any improvement.I have invested a huge amount to buy this bike and now I am very disappointing with this bike .So what to do now???????

I have purchased yamaha fz25 on 6 april 2017, but right now the disc pad of rear wheel is out of order it is making some sound and effecting the disc also. I just want to know how can it be out of order so early, please help me in this as i am not able to use my bike also. Also i have confirmed for the disc pad in all the service center but it is out of stock. Please help me with this, as its really annoying that new bike is having problem and stock is not available..I was really not expecting this from yamaha atleast.kindly contact me for the same:-
Name - MANISH
Contact no.:- [protected]

My bike no is dl 3s dj 4301.
Subject:- self problem
My bike self start was not working, i made this sefl problem on 10:06:17 but after 2 weaks same problem started. Today i came in adarsh yamaha and he said that again my bike self start (One way) have problem and he charged for this part, please give me right feedback

Thanks,
Md qamar khushnoor

Damaged Shock absorber date-08/08/2017
Purchaser number-[protected]
Kindly replace the shock absorber and get our vehicle good mileage and make the vehicle in smooth condition, our vehicle need a good service in guntakal which is not available in guntakal.
Please take necessary action on services and spares parts availability in guntakal.

Your help on this matter is highly appreciated and we are expecting the replacement as soon as possible .

In guntakal yamaha show room no one is responsible for proper service, Before giving the vehicle to customer make sure all things are in place .

Appreciate your quick action.

Thanks in advance.

Most pathetic servicing and yet they charge irrelevant, also i noticed big scratch on my bike.

This ganesh motors - yamaha dealer is an absolute disaster for yamaha servicing, poor servicing quality, even they forget engine oil to fill.

What the hell?

I assure to all those new buyers or planning for yamaha servicing, your pockets are gonna be emptied for poor, pathetic, disastrous servicing.

My bike was performing good before giving it to service.

They simply replace parts not sure if they are really gone or not.

Your are gonna be charged minimum of 10k for all the stupid parts they are gonna install.

Res sir,
I am your honest customer and i always want to use genuine yamaha parts and engine oil, but yamaha service center outlet of bhagalpur bihar (M/s sri ram automobiles) refused to sell engine oil because i was not servicing my bike there,
If it happens then why should i use yamaha bike.

Kindly take n/a and informed us as soon as possible

സാർ, എം.ബി.സജികുമാർ എന്ന ഞാൻ കോട്ടയം sgmotors ൽ നിന്നും 4/ 3/2016ൽsaluto disk break. ബൈക്ക് വാങ്ങി. അതിനു ശേഷം എന്റെ വണ്ടി മഴ പെയ്യുമ്പോൾ തന്നെ നിന്നു പോകുമായിരുന്നു .ഞാൻ കോട്ടയം എസ്.ജി.മോട്ടോഴ്സിസിൽ നിരവധി തവണ വണ്ടി കൊണ്ടുചെന്ന് കാണിക്കുകയും ചെയ്തിട്ടുള്ളതാണ് അതുകൊണ്ടൊന്നും ശരിയാകാത്തതിനാൽ ഞാൻ നിരവധി തവണ ഓൺലൈനായി പരാതി നൽകുകയും അതിൻ പ്രകാരം27/4/2017 23/5/2017 06/06/2017 എന്നീ സമയങ്ങളിൽ വണ്ടി നന്നാക്കുന്നതിനായി കൊടുക്കുകയും ചെയ്തിട്ടുള്ളതാണ് അവസാനമായി6/6/2017 ൽ റിപ്പയർ ചെയ്തു തന്നപ്പോൾ വണ്ടിയുടെ കാർ ബേറ്റർ പുതിയതു മാറ്റി വെച്ചിട്ടുണ്ട് ഇനി ഒരു പ്രശ്നവും ഉണ്ടാവുകയില്ല എന്നു പറഞ്ഞിട്ടുള്ളതുമാണ്. എന്നാൽ ഇപ്പോഴും എന്റെ വണ്ടി ഓട്ടത്തിൽ നിന്നു പോവുകയാണ് .സാർ കസ്റ്റമർ കെയറിൽ നിന്നും എന്റെ അവസാനത്തെ കംപ്ലയിന്റ് തന്ന സമയത്ത് എന്നോട് പറഞ്ഞിരുന്നത് ഇനിയും ഈ പ്രശ്നം വരികയാണെങ്കിൽ സാർ കടയിൽ പോകേണ്ട ഞങ്ങളെ അറിയിച്ചാൽ മതി പരിഹാരം ഞങ്ങൾ ഉണ്ടാക്കി തരാമെന്നാണ് .സാർ ഞാൻ എന്താണ് ചെയ്യേണ്ടത് എനിക്ക് എന്റെ വണ്ടി ഇപ്പോൾ ഓടിക്കാൻ പറ്റാത്ത അവസ്ഥയാണ്. കാരണമെന്തെന്നാൽ വഴിയുടെ നടുക്ക് വെച്ചൊക്കെ വണ്ടി നിന്നു പോവുകയാണ് പിന്നെ സെൽഫിലോ കിക്കറി ലോ വണ്ടി സ്റ്റാർട്ടാവുകയില്ല. എന്റെ വണ്ടിക്ക് എക്സ്ട്രാ അഞ്ചു വർഷത്തെ വാറണ്ടി കൂടി ഉള്ളതാണ് സാർ ഞാൻ എന്താണ് ചെയ്യേണ്ടത് എന്റെ ഈ പ്രശ്നത്തിന് ശാശ്വതമായ ഒരു പരിഹാരം ചെയ്തു തരണമെന്ന് താഴ്മയായി അപേക്ഷിക്കുന്നു .എനിക്ക് എന്റെ വണ്ടി സുഗമമായി റോഡിൽ കൂടി ഓടിക്കാൻ പറ്റുന്ന വിധത്തിൽ ആക്കിതരണമെന്ന് താഴ്മയായി അപേക്ഷിച്ചു കൊള്ളുന്നു. എന്ന് എം.ബി.സജികുമാർ സാ ജൂ ഭവനം പാലാ .പി .ഓപാലാ കോട്ടയം

I purchased a Yamaha Fascino scooter in February 2017. It is August now and I have not yet received a helmet (part of the vehicle's free accessories which they actually charged for).

Since the month of purchase till now, I keep visiting the company dealer more than hundreds of times and always sent back home empty handed with a FALSE promise stating that I will get it the next week. It has been I do not know how many weeks they have promised me so far.

Whenever I ask them about the status of my helmet, they have just one answer: "The company (Yamaha) has not sent the stock yet". I keep getting excuses like this from the service people and the manager at the dealer store.

I bought the vehicle for my wife as a birthday gift. She does take the vehicle to her work everyday wearing the old helmet. I can buy a new helmet for her, but waiting for the one that I am suppose to receive it from the dealer - and I actually paid in thousands for the entire package.

I really do not understand the issue. Should I blame the dealer, or the company "Yamaha" which produces two-wheeler vehicles in millions alone in the country. I am stunned about the idea that if a company like YAMAHA can produce millions o[censored]nits of two-wheelers in a year, then why it is SO DIFFICULT for its dealers to provide one SINGLE HELMET.

This is the address for the YAMAHA dealer:

Sakshi Motors
Plot No. 48-54, Sion-Panvel Expy, Sector 1, Shiravane, Nerul, Next to BMW Showroom, Navi Mumbai, Maharashtra 400706

Phone:[protected]

My bike number is *MH 02 DX 2090* paid bike services charges and ask them to change perticuler which I have told after service bike again started giving same issue I have told them to rectify

They are just sucking customers money and not doing quality repairing just keeping Brand name MY YAMAHA (Located in malad west sv road Mumbai)

Thanks
Shantiraj Deolali

Sir, we purchased clutch and speedometer cables some days ago but this is the second time its not lasting., very poor quality with high price., for these reason we are strongly complaint and advise our people to not buy these # vehicle. And poor quality used bikes has no resale value etc...

Its very pathetic you yamaha. Please shut your company and go for any other job if you are not able to issue good quality products., its better to go for begging at railway stations or temple, church road doing such as this things.,

# off yamaha