Yamaha Motor India Complaints & Reviews

Sir iam a yamaha customer in 3 years for ss 125
Iam only service in yamaha service center
Not service outdoor...
My vehicle handlebar is bend in 3 month back some accident
And going to yamaha service center vedha motor at vellore
But not responced and hadlebar not stock
Iam waiting for 3 months
I call yamaha service center he has not responce and told no stock no stock

And last 3 weeks their service center phone not working
Some person speaking but not very very worst speaking

I was told that chain has to be replaced. After service completion, service center has not given original invoice of the product (Chain kit) installed. They said they dont give invoice of the original invoice of the new spare parts installed and just gave me service charge breakdown invoice including all the costs.
How can a customer be assured of the original or new parts being installed on the bike?
They also said there is no guarantee.

What kind of world are we in when customers pay the amount blindly!!!

I have purchased a ray from cheerans thrissur kerala india they cheated me that was a price vehicle i had paid the amount to the concerned person they told me that i can availloan for the same and i gave my papers to hdfc bank k it was for 30000 rs
The bank has disbursed the amounamount but cheerans only paid me 25007 can some body call me from yamaha

Hello sir/madam!

Sub: complaint on vehicle

This is to inform you that i bought "yamaha ray z" on 8th jun'17 newly for the amount of rs.67, 035.00/- in "vardhaman motors at guduvanchery, chennai, tamil nadu. Since i purchased, i have been facing multiple problems like self start was not working properly, gets starting after multiple kicks, corroded foot rest within a month time and the average mileage is 15 to 17 kilometer per litre only. I kept the vehicle for 1st service on 16th aug'17 after the call where i orally informed all the aforesaid complaints to them and they have also noted down the same. After the service, they said it will take at least 3 services to set the mileage which was not convincing for me as they initially told me that it will give 45 kilometers per litre. It was apparant that, they just did water wash and did not attend any of my complaints mentioned. I got shocked when i saw the corroded foot rest again after the service. Hence i did mention in the feedback that 100% not satisfied and came back to home.

Service amount was rs.410/- but they charged rs.428/- and didn't even gave me the change of rs.2.

Cheque payment detail:
S no. Value date transaction date cheque number transaction remarks withdrawal amount (Inr) deposit amount (Inr) balance (Inr)
1 05/06/2017 05/06/2017 24577 vardhamanmotors 67, 035.00 63, 055.77

Vehicle detail:
Model:"yamaha ray z"
Registration #: tn 19 ad - 6626
Engine #: e3y4e0001284
Chasis #: me1sed172h0001282

To concisely, i kindly requesting you to change the vehicle immediately and help me out. Else i may go to legal steps further for this case. This is my first experience with yamaha which is very bad to me and i will never go for it again in my life time.

Hope this issue will be taken care in a day time. Thanks in advance.

I doubt whether is it a new vehicle or not.

Regards
Shenbagam. P

We had given for second service in hubli branch but they stated battery was not put up properly and also the bolt were placed reverse which cause harm to baterry and it's under warranty. I had taken bike from bangalore near domlur showroom and sent to dharwad. As per them it's fixing defect from bangalore branch. I have warranty and still no one is ready to replace even though it's some manual mistake not mine. I want batery replacement my bike is with service centre from one month.
Contact hubli branch[protected]
Bangalore branch manager[protected]

I want to complain against autostart yamaha service centre, baruipur station road, subuddhipur, kolkata-700144.
My scooty ray zr has been serviced several time. But i am not satisfied by their service. The self start of my vehicle have been disturbing from 2 months. I told them in last servicing but they did not care about that. Last friday i went there again with the same problem. They told me that motor is not available. It has to be bring up. They couldn't say the right time.

Dear sir
I purchased yamaha alpha 110cc from your authorised dealer vinod automobile sahapur dist. Betul m. P, since 2016 registration no. Mp-48 mq-2191, & i am already paid all amount by cash & cheque. But till date i don't received my rc book, i am continuing follow to your authorised dealer but he is misguide to me. Please do the needful...

Thanks & regards
Ravi yadav
[protected]

I have purchased fz s v2.0 2017 edition on 23 may 2017. First servicing was done at 881km and now it was running 15k+ and engine start vibrating when speedometer shows reading 60 km/hr reading. It start at exact at 60km/hr when speed is 59km/hr it stops and some time it start vibrating when tachometer shows reading 3000rpm and some time engine runs very shouth hardly sound of engine can be heard.

I consulted the service center with a missing problem (Loss of power) which is more evident in ascents. They told me that i have to replace the cylinder and piston. They also recommended to replace timing chain, padding, tensioner and i agreed. I lost my 6300 rupees. The problem is not solved. The bike is behaving like lack of petrol in ascents. Even on straight roads slight missing is there. During descents, there is some strange intermittent but not so loud sound from silencer. I would never consult yamaha service center. Local mechanics won't loot the customers. They will always first try to repair, not to replace everything as yamaha service center people do. I have kept the bike in service center for more than 15 days. Still no use.

Hollo,

Two months ago I purchased new Scooter on 25th June 2017 but till date i haven't receive neither permannet number nor temp/Permanent RC for my Vehicle.

Details are:

Customer Id2022000H4417G30
Invoice No478
Invoice Date[protected]
Model NameYAMAHA CYGNUS ALPHA
Model CodeBP1200
Dealer NameJ.M.MOTORS PVT. LTD.
Dealer StateUttar Pradesh
Dealer CityNOIDA

[protected][protected][protected][protected][protected][protected]---
Below are my Emails which i have sent to Yamaha people and their replies.

IYM_YES_YAMAHA via globalymc.onmicrosoft.com
Aug 16 (8 days ago)

to me
Dear Sir,

Greetings for the day.

We apologies for the inconvenience caused to you.

This is to inform you that your concern under Complaint No. IC-31990-Q7S6 has been forwarded to concern department for priority resolution.

If you have any further queries, please feel free to contact us.

Best Regards,
Customer Care
India Yamaha Motor
Toll Free:[protected]
www.yamaha-motor-india.com

From: Sohan Sarkar [mailto:[protected]@gmail.com]
Sent: Saturday, August 12, 2017 12:18 PM
To: IYM_YES_YAMAHA
Cc: Sohan Sarkar
Subject: Re: Require Permanent Number

Hello Team,

Any update on my query??

My complaint ID is : IC-31990-Q7S6.


Regards,
Sohan Sarkar

On 05-Aug-2017 12:18 PM, "Sohan Sarkar" wrote:
Dear Concern,

Spoke to one of your executive as per the conversation here by the attached invoice of my purchasing Scooter (Alpha)

Please proceed your further process
Thanks

Regards,
Sohan

On 03-Aug-2017 8:58 PM, "Sohan Sarkar" wrote:
Dear Concenr,

I would like to let you know that I have purchased new Yamaha Scooter (CYGNUS Alpha) on 25th of June 2017 and still I have not got permanent number for my scooter.

Kindly look into the matter and do the needful at earliest as its been more than 35 days and I have been told to Yamaha people that I am gonna receive it within 20 days.


Details are as follows:


Customer Id2022000H4417G30
Invoice No478
Invoice Date[protected]
Model NameYAMAHA CYGNUS ALPHA
Model CodeBP1200
Dealer NameJ.M.MOTORS PVT. LTD.
Dealer StateUttar Pradesh
Dealer CityNOIDA

Name: : Sohan Sarkar
Registered Email ID : [protected]@gmail.com
Registered Phone# : [protected]
Permanent address : G-184 Sector 56 Noida (U.P)

let me know incase any detail is required.

Need your prompt response ASAP.

Regards,
Sohan


Sohan Sarkar
Aug 21 (3 days ago)

to sohans, Yes
Hi,

Any update??

5 days ago i recieved a call from you and i have been told that i will be get resolution within 48 working hours.

No alarm since then.

Kindly look into the matter as priority.

Regards,
Sohan

On 16-Aug-2017 8:01 PM, "IYM_YES_YAMAHA" wrote:
Dear Sir,

Greetings for the day.

We apologies for the inconvenience caused to you.

This is to inform you that your concern under Complaint No. IC-31990-Q7S6 has been forwarded to concern department for priority resolution.

If you have any further queries, please feel free to contact us.

Best Regards,

Customer Care

India Yamaha Motor

Toll Free:[protected]

www.yamaha-motor-india.com

From: Sohan Sarkar [mailto:[protected]@gmail.com]
Sent: Saturday, August 12, 2017 12:18 PM
To: IYM_YES_YAMAHA
Cc: Sohan Sarkar
Subject: Re: Require Permanent Number

Hello Team,

Any update on my query??

My complaint ID is : IC-31990-Q7S6.


Regards,
Sohan Sarkar

On 05-Aug-2017 12:18 PM, "Sohan Sarkar" wrote:
Dear Concern,

Spoke to one of your executive as per the conversation here by the attached invoice of my purchasing Scooter (Alpha)

Please proceed your further process
Thanks

Regards,
Sohan

On 03-Aug-2017 8:58 PM, "Sohan Sarkar" wrote:
Dear Concenr,

I would like to let you know that I have purchased new Yamaha Scooter (CYGNUS Alpha) on 25th of June 2017 and still I have not got permanent number for my scooter.

Kindly look into the matter and do the needful at earliest as its been more than 35 days and I have been told to Yamaha people that I am gonna receive it within 20 days.


Details are as follows:


Customer Id2022000H4417G30
Invoice No478
Invoice Date[protected]
Model NameYAMAHA CYGNUS ALPHA
Model CodeBP1200
Dealer NameJ.M.MOTORS PVT. LTD.
Dealer StateUttar Pradesh
Dealer CityNOIDA

Name: : Sohan Sarkar
Registered Email ID : [protected]@gmail.com
Registered Phone# : [protected]
Permanent address : G-184 Sector 56 Noida (U.P)

let me know incase any detail is required.

Need your prompt response ASAP.

Regards,
Sohan

I have purchased yamaha fzs in 2014 military green color and at that time i also purchased protection plus.
My guarentee is upto 5 years and 70000 kms.. Neither the time has expired nor the kilometers. My bike is not working properly and there is some fault in the engine.
The repairman is saying that problem is with carbeurator assembly. I told them about protection plus and hey are not listenening to me. Time and again i visit there but in vain.
Every service is done at yamaha showroom and before time.
Carbeurator is of 5000 rupees and is under warranty.

Kindly help me out or else i will visit the consumer court.


Engine no:-21cj040215
Chassis no:- me121coj5e2040516.

Mobie no:-[protected]

This complaint is about registration of yamaha ray which is being delayed by 7 months. Is the dealer in middle playing or i don't know what's the issue. His phone is either switched off or he doesn't pick. He is been postponing the registration unnecessarily. What should we do now? Please take the necessary action on that dealer and make the registration as early as possible either do the registration by this friday or return our amount. We have lost our patience. Kindly do the needful.

Sir, i wanted if fz v2 fi, front fork suspension comes under warranty, because my fz bike's front suspension having oil leakage problem, i bought the bike at 10/05/16, and also i wanted to know if we have to complete all paid services, because i have completed all 6th free services but had to pay for engine oil, and my next paid service is not yet time as it is said to be at 18000 km and currently my bike has completed 12000 km and if i complete all paid services then the last paid services would be at 30000 km, so do i have to claim all paid services to claim warranty, kindly help me sir.

I just need to inform u that i have have very bad experience of yamaha service center which is located in dombivali east they even don't have swipe machine till now we have to pay them in cash i ask them to start the swipe machine they told me it depends on ower he is not starting that services kindly start the swipe machine and please improve the service they don't even bother we go there we need to ask twice or more than that to get our work. Kindly do the need full or try to manage some other franchise who will understand the value of customer

In the warranty period the self motor become problem and the vehicle didn't starting, i complained to the service center, after that they said, we overalled the problem.

Again the same problem repeated after the warranty period, they are telling want to replace the self motor, but i told to replace the self motor without any of cost because the problem has came already in the warranty period itself.

Less than 2months old fascino. We were facing with self start issue at last it stopped working. We directed to panache enterprises service from panache showroom. They agreed to rectify the issue so we waited from 2pm on 19/08/2017 till 6pm they said it is getting ready and very poor late response to fix the battery issue. They stated to replace the battery and informed us the time limit of 2hour but it is very frustrating to wait without time limit. If proper was taken from the company to give timely service it will be helpful to all. Especially woman like me who was waiting here without time limit by leaving kids in home.

I had worst customer service experience when i booked fascino on 20th may 2017 from their dealer & they didn't handover vehicle even after 1 month. Also they didn't return my 66k rupees after cancellation of booking. Reasons to write this review:
1) i had logged a complaint from yamaha's website against dealer & they first sent me an acknowledgement email with complaint details. When i called customer care to ask the status of my complaint, they said it is a request & not a complaint which took them around 8 days to identify. Pathetic system.
2) i was following up with them almost every week & they said this has been escalated to their higher authorities. But i felt like no one has an ability to resolve my complaint.
3) when i called them on 2nd aug they said we have registered your complaint & our team will resolve this issue within 6 working days. But no one called me to give status update & no update on email also.
4) still following up with dealer & customer care as dealer not returned my money yet.
5) yamaha just added form on website to show we also handle complaints regarding dealership but doesn't look like they have ability to resolve such complaints.

Hi, i am using 'yamaha fazer bike' past 8 years, past 3 month my bike was problem in automatically off while running time, so i have given my bike for service in maruthi motors (Tirupattur branch membership id: tpt 22), but after service also am getting the same problem and mild petrol leakage with my bike, so i have visited again and explained about the same problems. They are not responding properly and they are telling proper resource not available here. I have spent 7520 (Seven thousand five hundred twenty) rupees for this service.

Bellow i mention some details attached bill details (Please do needfull):

Bike name : fazer
Yamaha bike service center : maruthi motors
Branch : tirupattur (Vellore district)
Membership id: tpt 22
Received date : 03/07/2017
Bill date : 08/07/2017

I have shown some issue wit the front suspension and the employees didn't have a look and says to come later.. Later without test riding just by scanning with their naked eyes said to change the interior parts of the suspension and later says that d parts r unavailable... Wasted my time alot... Money minded management.. Not taking the complaints too... Always trying to collect money just by replacing the parts without either trying to work on it...

I have purchased yamaha sz rr v2.0 on 25.05.2017 at eastern auto distributors, berhampore, murshidabad, wb but no vehicle registration number has been intimated till date. The dealer had told that the papers has been submitted but no sms showing registration number has been received. It is almost two and half month past i have purchased the bike. Facing problems to move vehicle outside the district.