Yamaha Motor India Complaints & Reviews

Hollo,

Two months ago I purchased new Scooter on 25th June 2017 but till date i haven't receive neither permannet number nor temp/Permanent RC for my Vehicle.

Details are:

Customer Id2022000H4417G30
Invoice No478
Invoice Date[protected]
Model NameYAMAHA CYGNUS ALPHA
Model CodeBP1200
Dealer NameJ.M.MOTORS PVT. LTD.
Dealer StateUttar Pradesh
Dealer CityNOIDA

[protected][protected][protected][protected][protected][protected]---
Below are my Emails which i have sent to Yamaha people and their replies.

IYM_YES_YAMAHA via globalymc.onmicrosoft.com
Aug 16 (8 days ago)

to me
Dear Sir,

Greetings for the day.

We apologies for the inconvenience caused to you.

This is to inform you that your concern under Complaint No. IC-31990-Q7S6 has been forwarded to concern department for priority resolution.

If you have any further queries, please feel free to contact us.

Best Regards,
Customer Care
India Yamaha Motor
Toll Free:[protected]
www.yamaha-motor-india.com

From: Sohan Sarkar [mailto:[protected]@gmail.com]
Sent: Saturday, August 12, 2017 12:18 PM
To: IYM_YES_YAMAHA
Cc: Sohan Sarkar
Subject: Re: Require Permanent Number

Hello Team,

Any update on my query??

My complaint ID is : IC-31990-Q7S6.


Regards,
Sohan Sarkar

On 05-Aug-2017 12:18 PM, "Sohan Sarkar" wrote:
Dear Concern,

Spoke to one of your executive as per the conversation here by the attached invoice of my purchasing Scooter (Alpha)

Please proceed your further process
Thanks

Regards,
Sohan

On 03-Aug-2017 8:58 PM, "Sohan Sarkar" wrote:
Dear Concenr,

I would like to let you know that I have purchased new Yamaha Scooter (CYGNUS Alpha) on 25th of June 2017 and still I have not got permanent number for my scooter.

Kindly look into the matter and do the needful at earliest as its been more than 35 days and I have been told to Yamaha people that I am gonna receive it within 20 days.


Details are as follows:


Customer Id2022000H4417G30
Invoice No478
Invoice Date[protected]
Model NameYAMAHA CYGNUS ALPHA
Model CodeBP1200
Dealer NameJ.M.MOTORS PVT. LTD.
Dealer StateUttar Pradesh
Dealer CityNOIDA

Name: : Sohan Sarkar
Registered Email ID : [protected]@gmail.com
Registered Phone# : [protected]
Permanent address : G-184 Sector 56 Noida (U.P)

let me know incase any detail is required.

Need your prompt response ASAP.

Regards,
Sohan


Sohan Sarkar
Aug 21 (3 days ago)

to sohans, Yes
Hi,

Any update??

5 days ago i recieved a call from you and i have been told that i will be get resolution within 48 working hours.

No alarm since then.

Kindly look into the matter as priority.

Regards,
Sohan

On 16-Aug-2017 8:01 PM, "IYM_YES_YAMAHA" wrote:
Dear Sir,

Greetings for the day.

We apologies for the inconvenience caused to you.

This is to inform you that your concern under Complaint No. IC-31990-Q7S6 has been forwarded to concern department for priority resolution.

If you have any further queries, please feel free to contact us.

Best Regards,

Customer Care

India Yamaha Motor

Toll Free:[protected]

www.yamaha-motor-india.com

From: Sohan Sarkar [mailto:[protected]@gmail.com]
Sent: Saturday, August 12, 2017 12:18 PM
To: IYM_YES_YAMAHA
Cc: Sohan Sarkar
Subject: Re: Require Permanent Number

Hello Team,

Any update on my query??

My complaint ID is : IC-31990-Q7S6.


Regards,
Sohan Sarkar

On 05-Aug-2017 12:18 PM, "Sohan Sarkar" wrote:
Dear Concern,

Spoke to one of your executive as per the conversation here by the attached invoice of my purchasing Scooter (Alpha)

Please proceed your further process
Thanks

Regards,
Sohan

On 03-Aug-2017 8:58 PM, "Sohan Sarkar" wrote:
Dear Concenr,

I would like to let you know that I have purchased new Yamaha Scooter (CYGNUS Alpha) on 25th of June 2017 and still I have not got permanent number for my scooter.

Kindly look into the matter and do the needful at earliest as its been more than 35 days and I have been told to Yamaha people that I am gonna receive it within 20 days.


Details are as follows:


Customer Id2022000H4417G30
Invoice No478
Invoice Date[protected]
Model NameYAMAHA CYGNUS ALPHA
Model CodeBP1200
Dealer NameJ.M.MOTORS PVT. LTD.
Dealer StateUttar Pradesh
Dealer CityNOIDA

Name: : Sohan Sarkar
Registered Email ID : [protected]@gmail.com
Registered Phone# : [protected]
Permanent address : G-184 Sector 56 Noida (U.P)

let me know incase any detail is required.

Need your prompt response ASAP.

Regards,
Sohan

I have purchased yamaha fzs in 2014 military green color and at that time i also purchased protection plus.
My guarentee is upto 5 years and 70000 kms.. Neither the time has expired nor the kilometers. My bike is not working properly and there is some fault in the engine.
The repairman is saying that problem is with carbeurator assembly. I told them about protection plus and hey are not listenening to me. Time and again i visit there but in vain.
Every service is done at yamaha showroom and before time.
Carbeurator is of 5000 rupees and is under warranty.

Kindly help me out or else i will visit the consumer court.


Engine no:-21cj040215
Chassis no:- me121coj5e2040516.

Mobie no:-[protected]

This complaint is about registration of yamaha ray which is being delayed by 7 months. Is the dealer in middle playing or i don't know what's the issue. His phone is either switched off or he doesn't pick. He is been postponing the registration unnecessarily. What should we do now? Please take the necessary action on that dealer and make the registration as early as possible either do the registration by this friday or return our amount. We have lost our patience. Kindly do the needful.

Sir, i wanted if fz v2 fi, front fork suspension comes under warranty, because my fz bike's front suspension having oil leakage problem, i bought the bike at 10/05/16, and also i wanted to know if we have to complete all paid services, because i have completed all 6th free services but had to pay for engine oil, and my next paid service is not yet time as it is said to be at 18000 km and currently my bike has completed 12000 km and if i complete all paid services then the last paid services would be at 30000 km, so do i have to claim all paid services to claim warranty, kindly help me sir.

I just need to inform u that i have have very bad experience of yamaha service center which is located in dombivali east they even don't have swipe machine till now we have to pay them in cash i ask them to start the swipe machine they told me it depends on ower he is not starting that services kindly start the swipe machine and please improve the service they don't even bother we go there we need to ask twice or more than that to get our work. Kindly do the need full or try to manage some other franchise who will understand the value of customer

In the warranty period the self motor become problem and the vehicle didn't starting, i complained to the service center, after that they said, we overalled the problem.

Again the same problem repeated after the warranty period, they are telling want to replace the self motor, but i told to replace the self motor without any of cost because the problem has came already in the warranty period itself.

Less than 2months old fascino. We were facing with self start issue at last it stopped working. We directed to panache enterprises service from panache showroom. They agreed to rectify the issue so we waited from 2pm on 19/08/2017 till 6pm they said it is getting ready and very poor late response to fix the battery issue. They stated to replace the battery and informed us the time limit of 2hour but it is very frustrating to wait without time limit. If proper was taken from the company to give timely service it will be helpful to all. Especially woman like me who was waiting here without time limit by leaving kids in home.

I had worst customer service experience when i booked fascino on 20th may 2017 from their dealer & they didn't handover vehicle even after 1 month. Also they didn't return my 66k rupees after cancellation of booking. Reasons to write this review:
1) i had logged a complaint from yamaha's website against dealer & they first sent me an acknowledgement email with complaint details. When i called customer care to ask the status of my complaint, they said it is a request & not a complaint which took them around 8 days to identify. Pathetic system.
2) i was following up with them almost every week & they said this has been escalated to their higher authorities. But i felt like no one has an ability to resolve my complaint.
3) when i called them on 2nd aug they said we have registered your complaint & our team will resolve this issue within 6 working days. But no one called me to give status update & no update on email also.
4) still following up with dealer & customer care as dealer not returned my money yet.
5) yamaha just added form on website to show we also handle complaints regarding dealership but doesn't look like they have ability to resolve such complaints.

Hi, i am using 'yamaha fazer bike' past 8 years, past 3 month my bike was problem in automatically off while running time, so i have given my bike for service in maruthi motors (Tirupattur branch membership id: tpt 22), but after service also am getting the same problem and mild petrol leakage with my bike, so i have visited again and explained about the same problems. They are not responding properly and they are telling proper resource not available here. I have spent 7520 (Seven thousand five hundred twenty) rupees for this service.

Bellow i mention some details attached bill details (Please do needfull):

Bike name : fazer
Yamaha bike service center : maruthi motors
Branch : tirupattur (Vellore district)
Membership id: tpt 22
Received date : 03/07/2017
Bill date : 08/07/2017

I have shown some issue wit the front suspension and the employees didn't have a look and says to come later.. Later without test riding just by scanning with their naked eyes said to change the interior parts of the suspension and later says that d parts r unavailable... Wasted my time alot... Money minded management.. Not taking the complaints too... Always trying to collect money just by replacing the parts without either trying to work on it...

I have purchased yamaha sz rr v2.0 on 25.05.2017 at eastern auto distributors, berhampore, murshidabad, wb but no vehicle registration number has been intimated till date. The dealer had told that the papers has been submitted but no sms showing registration number has been received. It is almost two and half month past i have purchased the bike. Facing problems to move vehicle outside the district.

I bought a brand new bike on 19th june 2017. And i got my both wheels bend on 17th july 2017 i put my bike in showroom (shrinivas yamaha, rajiv nAgar, nashik) for quality issue but they trying to claim insurances however in 1 month i dint not get the part changed. They are saying itz not available. And now insurance compny called me n send me many letter saying that 16th aug is last date for submitting bill and photo of new wheels. I registered several complaints on yamaha websited bt they r not helping me out worst service ever

Hi, I replaced r15 V1 meter in 5/o9/2016. It seems it is defective right from the beginning but it took 7 month for me to identify because am not using my bike it was idle for 7 month in my home town. For the last 2 months am trying to get this fixed in swaana motors Sivakasi, virudhunagar district, But the response I get from them is not well. It seems they are playing with me. on august 14 I went to that showroom with my bike. They told me come on august 15. I know its a holiday. Immediately I asked them and they acknowledged that they will come and work on august 15. But today(15th august) I went there but that showroom was closed and watchman told like its holiday everyone inside the office knows it very well. What can I do now. Really frustrated. need a solution immediately

Dear Yamaha,

Greetings of the day!

This is to bring to your Notice that some of YAMAHA Authorized Service Centres are charging Excess of Service charges for Services. I would like to inform you i went
to "PACER YAMAHA, Banaglore" for Servicing, Front Visor Replacement, and Fork seal and For Oil replacement. for Above mentioned service they have charged me 1445.00 INR just as Service charges which is too High it seems as per the YAMAHA Standardised Labour charges.

Please Verify the Charges i have attached the Invoice with the mail.

Service charges details given below.
[protected][protected]-------

Service Yamaha Standard Pacer Yamaha
R15 V1 Service 350.00 INR 495.00 +Tax
Fork oil + Fork Seal (only Left side) 100.00 INR 450.00 + Tax
Cover 7+ Body Cowling replace 200.00 INR 500.00+ Tax

Regards,
Debashis Baidya.
Ring# 91-[protected].

I have a fzs fi that i bought in Nov last year. Idles great, runs great, rips up the highway. Problem I'm having is if I slow down the bike in traffic and accelerate the throttle, it will "hiccup" almost like you loose all power for a half a second then it kicks back in and goes. I have complaint about this many time but unfortunately its not be solved till now.Recently they have charged Rs 300 for FI cleaning but after that i did not find any improvement.I have invested a huge amount to buy this bike and now I am very disappointing with this bike .So what to do now???????

I have purchased yamaha fz25 on 6 april 2017, but right now the disc pad of rear wheel is out of order it is making some sound and effecting the disc also. I just want to know how can it be out of order so early, please help me in this as i am not able to use my bike also. Also i have confirmed for the disc pad in all the service center but it is out of stock. Please help me with this, as its really annoying that new bike is having problem and stock is not available..I was really not expecting this from yamaha atleast.kindly contact me for the same:-
Name - MANISH
Contact no.:- [protected]

My bike no is dl 3s dj 4301.
Subject:- self problem
My bike self start was not working, i made this sefl problem on 10:06:17 but after 2 weaks same problem started. Today i came in adarsh yamaha and he said that again my bike self start (One way) have problem and he charged for this part, please give me right feedback

Thanks,
Md qamar khushnoor

Damaged Shock absorber date-08/08/2017
Purchaser number-[protected]
Kindly replace the shock absorber and get our vehicle good mileage and make the vehicle in smooth condition, our vehicle need a good service in guntakal which is not available in guntakal.
Please take necessary action on services and spares parts availability in guntakal.

Your help on this matter is highly appreciated and we are expecting the replacement as soon as possible .

In guntakal yamaha show room no one is responsible for proper service, Before giving the vehicle to customer make sure all things are in place .

Appreciate your quick action.

Thanks in advance.

Most pathetic servicing and yet they charge irrelevant, also i noticed big scratch on my bike.

This ganesh motors - yamaha dealer is an absolute disaster for yamaha servicing, poor servicing quality, even they forget engine oil to fill.

What the hell?

I assure to all those new buyers or planning for yamaha servicing, your pockets are gonna be emptied for poor, pathetic, disastrous servicing.

My bike was performing good before giving it to service.

They simply replace parts not sure if they are really gone or not.

Your are gonna be charged minimum of 10k for all the stupid parts they are gonna install.

Res sir,
I am your honest customer and i always want to use genuine yamaha parts and engine oil, but yamaha service center outlet of bhagalpur bihar (M/s sri ram automobiles) refused to sell engine oil because i was not servicing my bike there,
If it happens then why should i use yamaha bike.

Kindly take n/a and informed us as soon as possible