Yamaha Motor India Complaints & Reviews

Dear sir, i purchase a new yamaha r15 in january 2017 and the 3rd service of bike is due. Your kangra dealers has informed me on 3rd or 4th july 2017 that your service is due. So on the dated 08 july 2017, i went to thakur automobiles (Thakur building, taxi chowk, totu, shimla-171011 (Power house) which was atleast 13-15 km away from me. The timing of service station is monday - saturday till 10.00 am to 6 pm as shown in his web page. They also mentioned their contact numbers in their web page which are (+[protected], [protected]). I try to call in these contact numbers atleast 5-7 times, but no one pick the call. So i went their and reached at 11.45 am and that time the service station was closed. I try to contact again that time but no one pick the call again. So i ask the nearby people about the service station and they told me that the timing of opening the service station is 02.00 pm. So i start wait till 02.00 pm. After 02.00 pm, the owner of service station came and i told him that the service of my bike is still pending and he replied me that service can't done today. Then i told him that i am still waiting since 2 hours and calling you 5-6 times, if he would pick the call and tell all this before then i never came here yet. I found your address and contact numbers in your site that u own mentioned. After this owner start misbehavior and talking rudely with me. He said i don't mentioned that information in the site, even company (Yamaha) did this and u can talk to him, hope can u blame me.??. It is not my fault. He often say me that "just do, what you can and go anywhere".
Dear sir, if your dealers deals with customers like this, i never want to become your customer in future. I have a tvs apache before purchase yamaha r15 on january 2017. And they never did this type of behaviour. So i request you sir that tell your dealers that never use this type of behaviour with your customers.
Thanks..

I feel very disgusting about sri motors yamaha showroom at porur. They cheating me 500 rupees.

I pay advance amount for buying a new r15s bike at this showroom. They need 2000 rupees instantly booking amount they not said anything before i pay.

Then

Am waiting for the loan approval but its not sanction for me.

So i cancel that booking. Then ordering on other branche they given me a bike within 3 days.

Then now

I want to refund my money from sri motors yamaha showroom. Porur

Thay said we'll charge 500 of your booking charges. They not given me the details about that charges. They try to cheat me

It's like a cheating all the customers...

Now am not get back my money even 2000 from that showroom they are cheating me a lot.

I need my full money back... As soon as possible...

Kindly solve my problem.

I have that bill there is no mention about the cancellation charges

The scooter that i purchased 1 month back which is yahama ray zr, which is not in a condition as its a new bike but the issue with battry and wirings are not proper from the day one i am facing batry issues as well as my self is also not working and during my 1 free servicing i infored the mechanic about all the issues he cleard tat but again after 10 days the same issue occurs now its time for second service and still its same i am fedup with the solution as they are still not doing the things tat is needed. Please help on this or else it will directly escalate to the head of clusters its a request to you solve my concern or give me a replacement

Mere bike k engine say aavaz aarahi Hai.
Maine service center me bhe dekhaya.
Us ne mere baat nahi Mani or ab aavaz or bad gyi Hai bike chalne me bhe problem kr rahi Hai bike ko leyi sirf 2 months huyi hain...Mere pahlay bhe fz the mujhay company pr bharosa hai k aap is baat ka solution zarur nakalayn gay mere engine ki problem ko solve karayn gay
My contact no is [protected]
Chassis no.ME1RG4213H0006275

Respected Sir,

Myself Mantosh Bord a customer of two wheeler YAMAHA Saluto 125 bearing chassis no.MEIRE1214F0003216 & engine no.E3PIE0003541 and vehicle no.OD11D-8103 want to draw your kind attention that in our locality we are facing a serious problem of spare parts of your company in the market as well as in service station. For last 20days we are unable to find the spare of Choke Piston for which I am facing a major problem. So, I humbly requesting you kindly advice to service station of Baripada (SAHA & COMPANY Code:-87400)to provide us the spare parts at an earliest.

Thanking you.

Regards,
Mantosh Bord

It is my 2nd complaint, my vehicle chasis no - me1re1211g0029001 (Saluto). I have purchased this vehicle in jan'18. After purchase of this vehicle i got severe back pain because of rear shock absorber did not function properly. I have made complaint & same is replaced now. I told the service engineer that the front shock absorber is also not working, they told me that because of the rear shock absorber it is not functioning, now also i feel it is not working. Within 6 month the vehicle battery is dry and my self stater is not working & horn not working. I am totally disappointed with the vehicle performance.

I am from kota rajasthan i have given my accidental bike to company in march and its july they have not even touch the bike even after have the survey done from the insurance company side they had also given permission from their side then also i am very much disappointed from your service i am in full of anger i will take this matter to consumer court against your company i am fully fed up and your customer care service is also worst ever call center they did not even pick up my call even after 15 mins on hold worst public support from you guys i will sue you in court you all

This is to inform that I, Gaurav Rawat who had bought YAMAHA FZ-25 Model No.B[protected]A from SIDHARTH AUTO, SOHNA ROAD on 28th May 2017 VIN No. ME1RG4215H0014860 is facing a lot of problems since the day after purchase.

The problems are mentioned below :-

1) There was a leakage of engine oil from a part of main engine. Same was told to Mr Ajit (Service GM) he had replaced the part.
2) I told them that my clutch is quite hard and gear shifting isn't smooth, Mr Arvind (Service Head) tried to resolve the problem tried to reslove the same by doing some adjustments however he was successful in that. Then I conveyed the same message to Mr Ajit. He recalled my bike to the service station and as per him he has changed the part. He had changed the clutch plate, however still I am not satisfied with the quality of work as my clutch works really very hard and I am facing problem while changing the gears.
3) The swing arms of my bike aren't up to the quality as I am into riding my bike in city however the quality is so bad that it couldnot resist the normal bumps in city. Mr Ajit said me to change it via company and still it hasn't been changed.

The main concern of mine is that my bike is driven only 2400km and there are so many problems in it. What will happen when I will drive it more than 10, 000 km?
Yamaha is know for its quality of product, refined engine and technology, but you guys aren't able to keep these things up to the mark. Its sad to say.

I have attached the pics of my bike and related concerns.

I am waiting for your revert or I will need to find some other way to raise my concerns so it could pinch you the way these problems are pinching me.

I had an accident in may and after accident i submitted my bike in yamaha showroom for repair its stil in the showroom till date the repair is not carried out because some part is not avaliable every time i visit te showroom i face the same response parts have not arrived the repair can not be carried out its been 2 months bike is still in the service station mahavir motors mandi gutkar

I bought a new Yamaha Ray ZR at Seasons Motors, Trichy road, Coimbatore. With in a week time, I found lot of problems like vibration, non functioning of front shock absorbers, engine off while driving, mileage issues, etc.
In this juncture, I am not willing to get the same vehicles after repairing. I need new replacement vehicle after doing inspection by your service engineers.
Hope my complaint will be resolved immediately so as to avoid further escalation and legal actions.
Name : Selvi. Contact no.[protected]

I purchased fascino on 19.06.17. Millage comes only 30kmpl, i am riding my vehicle at economy speed 40-50. Showroom members don't helping me to solve the problem. They are saying after selling the vehicle we are not responsible for anything. They don't giving details of higher officials to whom i contact. Its brand new vehicle. Please do the needful. Engine number e3y3e011163. Vehicle purchased at sri srinivasa automobiles, sheelanagar. Coordinator name kalyan

Dear sir/madam,
I bought the new yamaha ray zr february 2017, after that i love very much in yamaha bike so, that i bought second hand bike yamaha fzs (Bike number: tn 22 cw[protected] model) from my friend and he told me to do service, march 2017 end.
I went yamaha service center 24-april-2017 on general service. I told to supervisor mr. Hariharan and mechanic name mr. Bala “this is my second hand bike, in my bike having following issues,
1. Fuel indication is not working properly.
2. Left side indicator not working.
3. General service.
And then i told to him, i don’t know this bike where it’s serviced before i bought, please check the bike a to z, if anything want to change means, please change immediately” like that. Those are call to me your bike is ready amount is 5770.52/- please come and collect your bike.
Next day (25-april-2017) i taken the bike from yamaha service center, that time itself fuel indicator was not working, i was asking to mr. Hariharan, he was told me fill the fuel automatically it will work otherwise inform to me like that. Within one hour i was informed to him fuel indicator was not working and left side indicator also not working. He said “one pause not available in our service center so next service i will change and give to you don’t worry”. After a week bike was automatically off while am riding, so i back to service center again.
But, within week my bike has following issues,
1. Indicator not working,
2. Self-start not working,
3. Speedometer not working

Again went to yamaha service center on 23-may-2017, those are told me, we will find the problem then call to you back like that, i got call from yamaha service center those are told me following the issues,
1. Speedometer want to change,
2. Rectifier want to change,
3. Wiring problem,
4. Headlight doom want to change,
5. Self-motor want to change
6. Etc.,
I directly visit to service center submitting bill copy for speedometer and service bill 24-april-2017 service bill everything, those are told me will try to get the warranty from service center, please give me a bill copy. I submitting two bill copy yamaha service center. After two to three days later those are told me, it’s not cover the warranty you want to pay for again like that. I asked to him now you’re saying wiring problem that’s why it will affect for all electronic part means why you’re not checking for first time itself. What are the complaint i was given on 25-april-2017 still day that problem not solved, those are not finding the issues to solve.
If i am asking question means supervisor forward to manager, the manager till day on-wards he is not taking any responsibility to solve my issues, even no one can taking responsibility. If i am asking mean those are rising hand to some, simply wasting my time. Those are lost my two bill copy also.
Approximately 9000/- [nine thousand rupees] was spent for service in yamaha service center within one and half month. The service center, those are checked and serviced well means i won’t lost this must of money. Now again those asking to pay for me more than 6000/- rupees. My bike still in yamaha service only and herewith i have attached last service bill copy. Please consider my issues and solve me as well as soon. I really felt very bad about yamaha service center chrompet chennai. More than one month my bike there in yamaha service center chrompet chennai only. They waste my time and money. I suggestion people please don't go for bike service to yamaha service center chromepet chennai. Very bad service i ever seen.

Thanks and regards,
Balamurugan – g
Phone number: [protected]
Email id: bala. [protected]@gmail.com

Yamaha service center address
No 158,
Thiruneermalai road,
Chennai-44
Phone number: [protected], [protected]
Tin number: [protected]

I own a yamaha fz-s v2. I gives my bike to service center and get back with a problem.in second service the mechanic broke the side wind shield but company denied to replace the part.in 7th service they broke the mudguard and again happened the same. There's no customer satisfaction in yamaha. So there's any way to get solution? They charged 350 only service charge plus parts oil and other charges extra. Besides this cost of parts broken by them, bear that too. So overall service cost is like you have given your car for service.

I bought my yamaha fazer on 05/05/2017 from your dealer hindustan wheels in bhubaneswar, odisha. My engine no. G3j3e0022863, chasis no. Meirg4444h0003428. On 24th june '17, when i was unable to start the engine, i called the yamaha service center person to help me. They came and took it to the service center. There they noticed the liquid was leaking badly which implies that the battery installed was malfunctioning, which was a great cheating with the customer buying new bike from there. They suggested me to claim for warranty. Though they replaced it, but i couldn't understand why should i suffer? I strongly request you take drastic action against this yamaha showroom dealer.
Regards,
Shreejit de
[protected]@gmail.com
Mob. No. [protected]
Odisha

Co. Is advertising that the bike gives a miealage of 66km/litre...in real it's struggling to deliver even 30/litre... When asked on first servicing reverted back stating we need to wait atleast for 2000km... (Carbon needed on engine to perform)... After 2000km they say... It will deliver at 40-45km/litre... N will not change any settings... Why false commitments/advertisements when u know ur manufacturing product can't deliver wat u advertise n commit to people (Consumer)... First day of delivery on laxmi poojan they delivered (Monarch yamaha.. Balajinagar) a brand new bike which had a fuel tack leakage problem... I had to struggle for that... How do we trust d brand n dealers who r more keen to sale extra products rather than resolving the issue.

Proof of this complaint is available in all fz25 forums and even yamaha knows well,

All the fz25 customers have three major manufacturing defect issue facing from the day one of purchase, we are around 100+ fz25 owners are posting our complaints to yamaha-motor-india without any proper response like convincing all the customer by saying its the design we made for customer and we cannot make any changes on this or that and making the customer to return back to home leaving the issue as it is. The issue i am pointing to is life threatening head light aoh.

1. Head light on fz25:
We may see all the manufacturers are moved to bs4 version post april1st, our yamaha has made a head light in a short span and got approval for the same, but practically speaking we are unable to see any objects more than 10 feet in traffic situations, when a opposite side vehicle pass us. More over many o[censored]s escaped for major accidents. The given information has taken from whatsapp, xbhp and other social media's from the fz25 owners, so its 100% confirmed that this is making our life very seriously.
Taken many times to the service centre after 100kms experiencing this issues, but the svc technitians are just trying to adjust the light focus not to improve the power of the light or visibility, low beam is not covering few metre where as the high beam is not much wider, hope you can imagine the risk on driving this vehicle on highways in night time.

2. Tappet & rattling noise:

Almost all the owners are facing this tappet & rattling noise in their bike, yamaha has suggested to provide a tappet clearance in the first service but most of owners have crossed 1000kms and the completed the first service still we are facing the tappet & rattling noise, yamaha r&d has no response for this issue, even on of the owner has changed his new bore head by the yamaha technician, but the problem persist all the time, especially when the engine runs after few minutes.

3. False neutral issue:

We have a very hard gear shifting from the day one we bought this bike, most of the new engine has this issue, in 250 cc case it may take long time to get smooth, but we are around 1000km + and the yamaha recommending to adjust this on our first service, but i have done 100 + kms after my first service still, i am facing gear shifting issue on 1st gear neutral and 2nd gear, its really very hard to shift gears and lost few shoes due to this issue. Hope this is also a serious case when driving on traffic if the shifting gears are not proper then it may leads to dangerous accidents.

We owners have made many complaints to yamaha and still awaiting for their response but yamaha is still wasting our time to go and meet the service centres and leaving our bike for 3 or 4 days for test.

Don't they have an r & d team to look their models to have it tested before launching? Why they are killing our time and money invested with this bike,

Saddest part is last couple of weeks i am not getting and communication from yamaha on this issues and our mails are not getting any response.

Other than this issue this particular bike model cannot be challanged with any other manufacturer in india. Hope this bike will be successful model if we corrected the above mentioned complaints. Do know when yamaha is going to respond us with some good resolution rather then making us to waste our time and energy on contacting service centre daily in the morning time for this three different issues especially.

Its been exactly 1 year 5 months when i got my yamaha r15 ever since ive always given it to authorised service center now when i recently took for service cause i had a small problem where the engine was giving me jerking issues the service center told it could be fixed and after a week said because of scratches on the piston and cylinder head you had the issue and needs to be replaced and thats when i dont even rev my engine over 5k rpms can you imagine yamaha claims r15 has a bullet proof engine and in almost a year and a half it breaks down completly after telling the service center manager that if at all he can service it under warranty cause the charges are over 15k he says it cannot be done because you missed the last service and when i have always serviced it with the service center guys i feel wastefull of the fact that why did i even purchase this machine even when my close friends and family were adamant on me buying the ktms when i was wrong i told them yamaha has better brand value i was wrong... I dont know if anyone ever listens but if anyone ever does i seek help my bike is still at the repair center 19/06/2017

I was buy a yamaha fz250cc. Bike from esternauto berhampore, murshidabad, westbengal, 742101. On 29/03/2017. It was just only one months back bike clutch plate not working after i was went to showroom on 04/06/2017. When i was in showroom service center inform me clutch plate not working. After that they will change the clutch plate and when i was reach showroom for handover my bike they inform me that there is no gasket in showroom. And service centre told me that there is no confirmation that you will receive your bike. It was more then two week my is not ready.

Dear team,
I am verymuch unhappy about this type of services from yamaha. And also they are not taking care of my bike. Whole day my bike is in sunlight out side of workshop. It is a new bike and bike engine not work properly i am facing problems every day. If possible kindly change my bike. Because it was only one months old bike.

Best regards
Samiran manna
Mobile no. [protected], [protected]
Mail id: samiran. [protected]@gmail.com

Respected sir,
My name is sajini varughese i have purchase yamaha cygnus alpha on 27/6/2016 from ninan motors pathanamthitta. I have already finish six services in access yamaha ranni. Now my vehicle handle is too much vibrating and not geting balance. I cannot drive smootly. I have too much pain my hands after riding this scooter. I have allready addressed this problem to yamaha service center pathanamthitta and ranny nearly seven times in this week. But they connot identify the problem. I am not satisfied by this vehicle condition. Also am not satisfied with service center. Sir please do the favour immediately. Because i am working person regularly using this vehicle. I hope as soon as possible you will solve this problem.

Thanking you.

Sajini varughese,
Parakkalayil house,
Thekkumkal p. O,
Ayroor. Ranni.

Most humbly & respectfully i beg to say that my name md irfan iqbal. My vehicle no - br-01-bv-3581 yamaha ray-z (Sccoty). I purchased yamaha ray-z from lila motors from patnacity-80008, bihar,
My scooty was accident 19 may 2017, i claim and handover scooty to lila motors 23 may 2017, until i didn't receive my scooty. I called more 5-10 times, everyday the employee of lila motors reply me your work in progress and some parts is not available in stock and market (In 22 days). I told him you fit my damage parts whenever you got that parts then you call me, i will it later. After that, until i didn't receive.
Lastly i want to say, what do you want. I purchase this scooty for work not for service centre. The service of lila motors is zero in (10). Every problems is only with lila motors. (Boss not available & employee is not available for estimit or claim).
What i will do and who will pay loss which is suffered. You or lila motors.

Thanking you

Regards
Md irfan iqbal