Yamaha Motor India Complaints & Reviews

It is my 2nd complaint, my vehicle chasis no - me1re1211g0029001 (Saluto). I have purchased this vehicle in jan'18. After purchase of this vehicle i got severe back pain because of rear shock absorber did not function properly. I have made complaint & same is replaced now. I told the service engineer that the front shock absorber is also not working, they told me that because of the rear shock absorber it is not functioning, now also i feel it is not working. Within 6 month the vehicle battery is dry and my self stater is not working & horn not working. I am totally disappointed with the vehicle performance.

I am from kota rajasthan i have given my accidental bike to company in march and its july they have not even touch the bike even after have the survey done from the insurance company side they had also given permission from their side then also i am very much disappointed from your service i am in full of anger i will take this matter to consumer court against your company i am fully fed up and your customer care service is also worst ever call center they did not even pick up my call even after 15 mins on hold worst public support from you guys i will sue you in court you all

This is to inform that I, Gaurav Rawat who had bought YAMAHA FZ-25 Model No.B[protected]A from SIDHARTH AUTO, SOHNA ROAD on 28th May 2017 VIN No. ME1RG4215H0014860 is facing a lot of problems since the day after purchase.

The problems are mentioned below :-

1) There was a leakage of engine oil from a part of main engine. Same was told to Mr Ajit (Service GM) he had replaced the part.
2) I told them that my clutch is quite hard and gear shifting isn't smooth, Mr Arvind (Service Head) tried to resolve the problem tried to reslove the same by doing some adjustments however he was successful in that. Then I conveyed the same message to Mr Ajit. He recalled my bike to the service station and as per him he has changed the part. He had changed the clutch plate, however still I am not satisfied with the quality of work as my clutch works really very hard and I am facing problem while changing the gears.
3) The swing arms of my bike aren't up to the quality as I am into riding my bike in city however the quality is so bad that it couldnot resist the normal bumps in city. Mr Ajit said me to change it via company and still it hasn't been changed.

The main concern of mine is that my bike is driven only 2400km and there are so many problems in it. What will happen when I will drive it more than 10, 000 km?
Yamaha is know for its quality of product, refined engine and technology, but you guys aren't able to keep these things up to the mark. Its sad to say.

I have attached the pics of my bike and related concerns.

I am waiting for your revert or I will need to find some other way to raise my concerns so it could pinch you the way these problems are pinching me.

I had an accident in may and after accident i submitted my bike in yamaha showroom for repair its stil in the showroom till date the repair is not carried out because some part is not avaliable every time i visit te showroom i face the same response parts have not arrived the repair can not be carried out its been 2 months bike is still in the service station mahavir motors mandi gutkar

I bought a new Yamaha Ray ZR at Seasons Motors, Trichy road, Coimbatore. With in a week time, I found lot of problems like vibration, non functioning of front shock absorbers, engine off while driving, mileage issues, etc.
In this juncture, I am not willing to get the same vehicles after repairing. I need new replacement vehicle after doing inspection by your service engineers.
Hope my complaint will be resolved immediately so as to avoid further escalation and legal actions.
Name : Selvi. Contact no.[protected]

I purchased fascino on 19.06.17. Millage comes only 30kmpl, i am riding my vehicle at economy speed 40-50. Showroom members don't helping me to solve the problem. They are saying after selling the vehicle we are not responsible for anything. They don't giving details of higher officials to whom i contact. Its brand new vehicle. Please do the needful. Engine number e3y3e011163. Vehicle purchased at sri srinivasa automobiles, sheelanagar. Coordinator name kalyan

Dear sir/madam,
I bought the new yamaha ray zr february 2017, after that i love very much in yamaha bike so, that i bought second hand bike yamaha fzs (Bike number: tn 22 cw[protected] model) from my friend and he told me to do service, march 2017 end.
I went yamaha service center 24-april-2017 on general service. I told to supervisor mr. Hariharan and mechanic name mr. Bala “this is my second hand bike, in my bike having following issues,
1. Fuel indication is not working properly.
2. Left side indicator not working.
3. General service.
And then i told to him, i don’t know this bike where it’s serviced before i bought, please check the bike a to z, if anything want to change means, please change immediately” like that. Those are call to me your bike is ready amount is 5770.52/- please come and collect your bike.
Next day (25-april-2017) i taken the bike from yamaha service center, that time itself fuel indicator was not working, i was asking to mr. Hariharan, he was told me fill the fuel automatically it will work otherwise inform to me like that. Within one hour i was informed to him fuel indicator was not working and left side indicator also not working. He said “one pause not available in our service center so next service i will change and give to you don’t worry”. After a week bike was automatically off while am riding, so i back to service center again.
But, within week my bike has following issues,
1. Indicator not working,
2. Self-start not working,
3. Speedometer not working

Again went to yamaha service center on 23-may-2017, those are told me, we will find the problem then call to you back like that, i got call from yamaha service center those are told me following the issues,
1. Speedometer want to change,
2. Rectifier want to change,
3. Wiring problem,
4. Headlight doom want to change,
5. Self-motor want to change
6. Etc.,
I directly visit to service center submitting bill copy for speedometer and service bill 24-april-2017 service bill everything, those are told me will try to get the warranty from service center, please give me a bill copy. I submitting two bill copy yamaha service center. After two to three days later those are told me, it’s not cover the warranty you want to pay for again like that. I asked to him now you’re saying wiring problem that’s why it will affect for all electronic part means why you’re not checking for first time itself. What are the complaint i was given on 25-april-2017 still day that problem not solved, those are not finding the issues to solve.
If i am asking question means supervisor forward to manager, the manager till day on-wards he is not taking any responsibility to solve my issues, even no one can taking responsibility. If i am asking mean those are rising hand to some, simply wasting my time. Those are lost my two bill copy also.
Approximately 9000/- [nine thousand rupees] was spent for service in yamaha service center within one and half month. The service center, those are checked and serviced well means i won’t lost this must of money. Now again those asking to pay for me more than 6000/- rupees. My bike still in yamaha service only and herewith i have attached last service bill copy. Please consider my issues and solve me as well as soon. I really felt very bad about yamaha service center chrompet chennai. More than one month my bike there in yamaha service center chrompet chennai only. They waste my time and money. I suggestion people please don't go for bike service to yamaha service center chromepet chennai. Very bad service i ever seen.

Thanks and regards,
Balamurugan – g
Phone number: [protected]
Email id: bala. [protected]@gmail.com

Yamaha service center address
No 158,
Thiruneermalai road,
Chennai-44
Phone number: [protected], [protected]
Tin number: [protected]

I own a yamaha fz-s v2. I gives my bike to service center and get back with a problem.in second service the mechanic broke the side wind shield but company denied to replace the part.in 7th service they broke the mudguard and again happened the same. There's no customer satisfaction in yamaha. So there's any way to get solution? They charged 350 only service charge plus parts oil and other charges extra. Besides this cost of parts broken by them, bear that too. So overall service cost is like you have given your car for service.

I bought my yamaha fazer on 05/05/2017 from your dealer hindustan wheels in bhubaneswar, odisha. My engine no. G3j3e0022863, chasis no. Meirg4444h0003428. On 24th june '17, when i was unable to start the engine, i called the yamaha service center person to help me. They came and took it to the service center. There they noticed the liquid was leaking badly which implies that the battery installed was malfunctioning, which was a great cheating with the customer buying new bike from there. They suggested me to claim for warranty. Though they replaced it, but i couldn't understand why should i suffer? I strongly request you take drastic action against this yamaha showroom dealer.
Regards,
Shreejit de
[protected]@gmail.com
Mob. No. [protected]
Odisha

Co. Is advertising that the bike gives a miealage of 66km/litre...in real it's struggling to deliver even 30/litre... When asked on first servicing reverted back stating we need to wait atleast for 2000km... (Carbon needed on engine to perform)... After 2000km they say... It will deliver at 40-45km/litre... N will not change any settings... Why false commitments/advertisements when u know ur manufacturing product can't deliver wat u advertise n commit to people (Consumer)... First day of delivery on laxmi poojan they delivered (Monarch yamaha.. Balajinagar) a brand new bike which had a fuel tack leakage problem... I had to struggle for that... How do we trust d brand n dealers who r more keen to sale extra products rather than resolving the issue.

Proof of this complaint is available in all fz25 forums and even yamaha knows well,

All the fz25 customers have three major manufacturing defect issue facing from the day one of purchase, we are around 100+ fz25 owners are posting our complaints to yamaha-motor-india without any proper response like convincing all the customer by saying its the design we made for customer and we cannot make any changes on this or that and making the customer to return back to home leaving the issue as it is. The issue i am pointing to is life threatening head light aoh.

1. Head light on fz25:
We may see all the manufacturers are moved to bs4 version post april1st, our yamaha has made a head light in a short span and got approval for the same, but practically speaking we are unable to see any objects more than 10 feet in traffic situations, when a opposite side vehicle pass us. More over many o[censored]s escaped for major accidents. The given information has taken from whatsapp, xbhp and other social media's from the fz25 owners, so its 100% confirmed that this is making our life very seriously.
Taken many times to the service centre after 100kms experiencing this issues, but the svc technitians are just trying to adjust the light focus not to improve the power of the light or visibility, low beam is not covering few metre where as the high beam is not much wider, hope you can imagine the risk on driving this vehicle on highways in night time.

2. Tappet & rattling noise:

Almost all the owners are facing this tappet & rattling noise in their bike, yamaha has suggested to provide a tappet clearance in the first service but most of owners have crossed 1000kms and the completed the first service still we are facing the tappet & rattling noise, yamaha r&d has no response for this issue, even on of the owner has changed his new bore head by the yamaha technician, but the problem persist all the time, especially when the engine runs after few minutes.

3. False neutral issue:

We have a very hard gear shifting from the day one we bought this bike, most of the new engine has this issue, in 250 cc case it may take long time to get smooth, but we are around 1000km + and the yamaha recommending to adjust this on our first service, but i have done 100 + kms after my first service still, i am facing gear shifting issue on 1st gear neutral and 2nd gear, its really very hard to shift gears and lost few shoes due to this issue. Hope this is also a serious case when driving on traffic if the shifting gears are not proper then it may leads to dangerous accidents.

We owners have made many complaints to yamaha and still awaiting for their response but yamaha is still wasting our time to go and meet the service centres and leaving our bike for 3 or 4 days for test.

Don't they have an r & d team to look their models to have it tested before launching? Why they are killing our time and money invested with this bike,

Saddest part is last couple of weeks i am not getting and communication from yamaha on this issues and our mails are not getting any response.

Other than this issue this particular bike model cannot be challanged with any other manufacturer in india. Hope this bike will be successful model if we corrected the above mentioned complaints. Do know when yamaha is going to respond us with some good resolution rather then making us to waste our time and energy on contacting service centre daily in the morning time for this three different issues especially.

Its been exactly 1 year 5 months when i got my yamaha r15 ever since ive always given it to authorised service center now when i recently took for service cause i had a small problem where the engine was giving me jerking issues the service center told it could be fixed and after a week said because of scratches on the piston and cylinder head you had the issue and needs to be replaced and thats when i dont even rev my engine over 5k rpms can you imagine yamaha claims r15 has a bullet proof engine and in almost a year and a half it breaks down completly after telling the service center manager that if at all he can service it under warranty cause the charges are over 15k he says it cannot be done because you missed the last service and when i have always serviced it with the service center guys i feel wastefull of the fact that why did i even purchase this machine even when my close friends and family were adamant on me buying the ktms when i was wrong i told them yamaha has better brand value i was wrong... I dont know if anyone ever listens but if anyone ever does i seek help my bike is still at the repair center 19/06/2017

I was buy a yamaha fz250cc. Bike from esternauto berhampore, murshidabad, westbengal, 742101. On 29/03/2017. It was just only one months back bike clutch plate not working after i was went to showroom on 04/06/2017. When i was in showroom service center inform me clutch plate not working. After that they will change the clutch plate and when i was reach showroom for handover my bike they inform me that there is no gasket in showroom. And service centre told me that there is no confirmation that you will receive your bike. It was more then two week my is not ready.

Dear team,
I am verymuch unhappy about this type of services from yamaha. And also they are not taking care of my bike. Whole day my bike is in sunlight out side of workshop. It is a new bike and bike engine not work properly i am facing problems every day. If possible kindly change my bike. Because it was only one months old bike.

Best regards
Samiran manna
Mobile no. [protected], [protected]
Mail id: samiran. [protected]@gmail.com

Respected sir,
My name is sajini varughese i have purchase yamaha cygnus alpha on 27/6/2016 from ninan motors pathanamthitta. I have already finish six services in access yamaha ranni. Now my vehicle handle is too much vibrating and not geting balance. I cannot drive smootly. I have too much pain my hands after riding this scooter. I have allready addressed this problem to yamaha service center pathanamthitta and ranny nearly seven times in this week. But they connot identify the problem. I am not satisfied by this vehicle condition. Also am not satisfied with service center. Sir please do the favour immediately. Because i am working person regularly using this vehicle. I hope as soon as possible you will solve this problem.

Thanking you.

Sajini varughese,
Parakkalayil house,
Thekkumkal p. O,
Ayroor. Ranni.

Most humbly & respectfully i beg to say that my name md irfan iqbal. My vehicle no - br-01-bv-3581 yamaha ray-z (Sccoty). I purchased yamaha ray-z from lila motors from patnacity-80008, bihar,
My scooty was accident 19 may 2017, i claim and handover scooty to lila motors 23 may 2017, until i didn't receive my scooty. I called more 5-10 times, everyday the employee of lila motors reply me your work in progress and some parts is not available in stock and market (In 22 days). I told him you fit my damage parts whenever you got that parts then you call me, i will it later. After that, until i didn't receive.
Lastly i want to say, what do you want. I purchase this scooty for work not for service centre. The service of lila motors is zero in (10). Every problems is only with lila motors. (Boss not available & employee is not available for estimit or claim).
What i will do and who will pay loss which is suffered. You or lila motors.

Thanking you

Regards
Md irfan iqbal

On 12 june 2017 i purchase new fz25 but later on the same night i came to know a big manufacturing defect in the headlamp as it working fine but the throw of light is worst than the 100cc bike and highbeam is abig joke for us it worst than the low beam i want yamaha to fix this headlight problem and all the customer to replace their fz25 headlamp as their yamaha engineers have not tested it
Plz kindly change the headlamp of all fz25 till date sold as it make horible for us to ride the bike in night... And i feel cheated for purchasing it

Dear sir/madam,
I visited sakshi yamaha nerul (Navi mumbai) on 12th may and booked fz25. Initially i have given 5000/- as booking amount and said balance amount will pay in cash in the time of delivery. On 20th may they asked me to pay the full balance amount and said after full payment they will give my vehicle after few days but never mentioned the confirm date. Feeling uncertainty i cancelled the booking and that time i have been provided a cheque which was rejected by the bank saying that the account from where cheque belong to has no balance. I raised this issue to sakshi yamaha and within 2 minutes they have transferred the fund to that account and i got my refund.
Then i bought fz25 from vans motor nerul and on 9th june 2017 my vehicle registration and passing has done and after that i have told by the vans motor to
Visit sakshi yamaha service station to start techno meter and speedometer. When i visit sakshi yamaha service station the failed to do so as i found they ware not trained they ware talking over phone for instruction to do the job. I have been told it will take 1 hour to solve the issue. After 1 hour i came and see entire parts of my fz25 is open and i have been told it will take 1 day to resolve the issue as they ware unable to understand the wiring and continuously asking someone regarding the the troubleshooting of the fz25. After that i have inform to vans motor regarding this and they said to comeback from there with the bike so that they will take it to other authorized service station to open the speedometer. Now when i ask the technician of sakshi motor to give back my vehicle they said vehicle is not starting as sensor is damaged. Now it is new vehicle and before taking to authorized service station it is in running condition after mishandled by service station staff it is in dead condition. They said it will take 4 days as sensor has to import. Now from friday it is with sakshi yamaha service station and not getting and positive reply from them.
This is my first vehicle from yamaha and the experience i have gained so far is horrible and not expected from a brand like yahmaha.

Regards
Satadru sinha
[protected]

I have purchased new yamaha fasino on 27.01.2017 at salem automative corporation, no. 2, subramania nagar, salem - 636 005. Recentlyi found the head light is not working properly and mentioned during service. Service people said that the entire headlight set to be changed. I inquired about warranty but they said no warranty for headlight. I need solution to get warranty. I also not been given tool kit.

Dear team,
Myself vijendra pratap singh recently purchased yamaha fz-s from gorakhpur from bharat trading company kali mandir gali gorakhpur on 01/05/17, but several times i met with sales managers they are not still providing me the bike original papers as i requested with them again and again, they are ignoring very badly to provide the papers of my recently purchased new bike i am attaching the bill receipt in which it is mentioned also.
Now i am frustrated and going to take legal action against the brand and the dealer as well cause it is more then 30 days and i not received my bike papers
I also want to confirm is this bike which was available on showroom which i purchased is theft from somewhere in india. I have all the papers of it. Will move also for consumer forum about the problems which i am facing if necessary action will not take within two days

Very bad service my first service experience was also worst they haven't wash my bike proper and after that i order a part as it was broken they told me they will update me with in 15 days but it took 25 days and for payment they even don't have swipe machine compulsory we need to pay in cash. I think they should have swipe machine as we don't carry cash every time.