Yamaha Motor India Complaints & Reviews

Attaching the conversation :

Can i please get an update on this?

From: aniket goel
Sent: tuesday, september 26, 2017 4:51 pm
To: [protected]@yamaha-motor-india.com
Subject: re: [important] not received my documents

Is there any update form my complaint id : ic-32681-s2j3?

From: aniket goel
Sent: friday, september 22, 2017 1:45 pm
To: [protected]@yamaha-motor-india.com
Subject: re: [important] not received my documents

Minor correction : extended warranty card - extended free service booklet for 3 years (As informed by the dealer the alternate service would be free for 3 years)

Kindly look into this and provide an update for the same.

From: aniket goel
Sent: thursday, september 21, 2017 8:51 pm
To: [protected]@yamaha-motor-india.com
Subject: [important] not received my documents

Hi team,

I have taken my bike from sprint yamaha which was located in whitefield main road, mahadevpura, bengaluru and it seems that the showroom has been closed.

The dealer has not yet provided me the bill, extended warranty card and refund of the teflon coating which was not done from them.
I am unable to contact the person as well who provided me the bike and taken the money.

Can you please look into this and provide me the all my documents?

Thanks,
Aniket goel
Ph no : [protected]

Sir this is jamshed from vaishali bihar. I bought the fzs fi in september1 and ride 1200 km bike is good but the problem is fuel meter this is very bad i speak the mechanics he told me this problem is nothing to solve. The engineer of yamaha already checked this he also failed so what can i do this is company manufacturing problems. So pls sir tell me what can i do.

I shriram laddha, own a yamaha r15 v2 (2014). My bike is not working for the last 3 months and i took the bike to yamaha moharir for repairs. Before yamaha moharir (Nashik, maharashtra) my bike was at nilesh autoriders for about 1.5 months but due to unavailability of rr unit (Part no. 2s5h196000) it is still not working. 3 months have passed but i have still not got the part. I tried to call the yamaha customer care many times also registered a complaint (Complaint no ic-32504-w6j8), emailed them 2-3 time but they fail to solve the problem actually they didn't respond the way i was expecting. I still don't know when is my problem going to be solved.

Gave bike for servicing on saturday. Got it on thursday of next week. Bike wasn't starting as there was some water in full tank due to rain. Service centre guy told fuel pump needs to be changed along with a few other parts. The entire cost was 20119 rupees. After getting there bike, within a week the same problem persisted. Earlier my bike it's to give milage of 40-45 kmpl. Not after servicing it's dropped to 35. There is also vibration and tappet sound which want there earlier.

I had given my r3 in the apex service centre in mira road thane for servicing.
However there were multiple things which were not done. Like the logo of the bike/ fairing setting was done when i came for the delivery, after sitting for an hour. Post servicing i also found out that even basic thing like chain was also not tightened.
However had kept the bike for 2 days as a part of right fairing was not set properly, still after 2 day delivery i was told that they had tried their best but nothing can done for the gap in fairings and the fuel tank, instead of a solution

We have purchase facino from gc yamah vadodara on 05/08/2016 and just now completed 01 year but front jumper is not working and cover of front light is voicing and loose and when we go service center for service and repaire they only made service and replied that front light cover fitting is not possible.

So, i think it is not good service or model is failed? When we are using this vehicle it run like 10 year old vehicle.

So, kindly reply that it is not possible to repaire jumper and front light cover fittings or what?

Also confirm that we can service our vehical to another service center?

I have purchased bike on 31/5/2017 and from day one gears are shifting very hard. Initially i thought it might be due to new bike after a run problem will be solved but it increased more so i complained about it many times even on very first service i told to do so but still noise was there and after 15 days it was again so became hard and then on second service i again told to fix, that is today but no one entertained it properly and problem after service has increased far more. I had a good feedback of yamaha bikes but it has brought me shere bad experience and i want this to be fixed on immediate basis.

I have yamaha fz. S i. Was using the from last three years and from last 8 months i was facing a pick up problem in my bike first was went to bahadurpura service centre they ask 4000 i paid but my issue was not resolved then they refer to attapur branch there also they asked money again i paid amount they said problem was rectify and they say to change clutch plate clutch belt then they asked for 8000 again i paid again after few days i got same problem in my bike. Then attapur incharge refer to balapur in hyderabad i went there he said that change the bore and piston i did that now he said run for a week i used for a week now im facing the same problem i have paid what they said i did now im going to media and consumer court if any body is good in yamaha company please contact me tommorow or else i will do a big mess
Mohammed mujahed ali ([protected])
Thanks & regards
Mm ali

From: "saravanan mohan" [protected]@gmail.com

I have purchased yamaha alpha disc from samukh motors, selaiyur on 26/09/2017 and my vehicle no is
My vehicle no - tn 11 ac 0346 but sir most of the spare parts has been changed from old one, especialy disc, disc brake, bumper, back side handle. I suspect parts inside the vehicle might have been changed. At running 40 km p. H
More vibration and noise were found
I preferred black colour, but spare parts
On back side is found cyan metallic sticker. L have attached a photo proof of disc, pumper, back handle. I am mentally tortured with this activity. Manager on that branch is very rude and irresponsible. At branch they did something with your suggestion. But i am not fully satisfied. Please replace my vehicle with new one. I hope you will do the
Needful or else i will go to the consumer court.
Yours
M. Saravanan
Plot no-44, door no-03
Saravana nagar
5th street,
Rajakillpakkam
Chennai
600073
Mobile no-[protected]

Hello team, the complaint is regarding fz 250 head light vibration which is creating blurr focus while driving.

I gave 2nd free service in msp moto world, banashankri, bangalore and asked them to rectify as the domb, rear mirror and head light were vibrating and most importantly head light which is creating blurr focus as always i drive midnight while coming from office.

Result was for some extent they fixed domb and rear mirror vibration, but the head light was not fixed not even 1%. While asking they said it cannot be fixed as this is built this way and nothing can be done to fix this.

Bike being 250cc how you people cannot fix one simple head light and its manufacturing defect which service people cannot rectify.

I want this to be fixed as i drive in midnight and can't take toss on this. Always i need to reduce my speed thought being 250cc because of blurr focus through which i cannot see road clearly and potholes.

Request you to respond asap and rectify the issue.

Customer name : prathamesh ambre, sir today i hv been to - (Vaibhav yamaha ride zone) virar - west, which is authorized service center for yamaha motor india for issue of mileage there i hv been faced unethical behavior and very bad answer of my question. I asked receipt for in return but they denied about paid amount of rs 450. Why??? I need answer

Sir,
I have purchaged new yamaha fazer before 3 day, and this bike is giving problem next day of purchasing also in service senter, they changed bike's bettery whether the problem has not resolved. While ridding bike stops and doesn't start easily. I have requested you to solve my problems and take necessary action.

Thank you

Name - vicky prasad
Contact - [protected]

Kindly find attached file

Hi team.
This is very bad experience with your service centre as above given.
I had purchased yamaha r15s on april 2017.
Now i am facing the problem there are many sounds coming from engine. When i go service centre for the third duly service they people said this is the manufactured sound problem. They don't want solve my problem. They told me do what ever you want to do. They had done service but engine sound still and my bike is also at the service center.
Bike. Dl3sdq2283
Model. R15s.
Service centre details. Adarsh yamah okhla phase-2 new delhi.
Job card number. 28195
Contact no. [protected]
Please do the needful.
Pls take action asap

Sir/m'am,
After purchase of my fascino in april 2016, i am regular with all the servicing on time, my be i have gone to different service stations at different times. Last time on 22 jul 17, i got 7th bonus servicing done through vijayalaxmi, vimannagar. As the running of vehicle was very less in the last two months due to outstation duty needs, i didn't opt for oil change. As the bill was of amount nil, i was not given any printed or any kind of bill. Only there is an entry in servicing handbook without any authorised stamo or signature. After raising complaint on 16 aug 17, i got a call from yamaha on 21 sep at 1602 hrs. Yamaha representative checked records & clearly told me that there was no entry/punching of the said servicing & that would debar me of availing extra warranty. When i told the representative that she should enquire and assert to servicing dealer for this lapse and tell me a way out, strangely, i got reply that further i should deal directly with dealer in this regard. There, the dealer is persistent with his remarks that when bill amount is zero, there should be no bill. This seems perfect plan of yamaha to make customers out of warranty cycle and save considerable exchequer after fleecing customers long enough. Please explain.

Thanks
Anant prakash

I, anbanantham working in bharat heavy electricals limited, tiruchirappalli have purchased yamaha fascino on 28/06/2017 in kavi motors, no.20 williams road, cantonment, tiruchirappalli-62001. (Chassis no. Meised122h0015367). I have completed my first free service on 29/07/2017. But the vehicle had broke down while running in the middle of the road on 14/09/2017. I informed the people of kavi motors, tiruchirappalli about the break down. They asked me to bring my vehicle to the showroom. But the vehicle is not in running condition, so i request them to collect my vehicle by the recovery vehicle or mini loading vehicle. But the showroom people refused to accept my request. They asked me to bring the vehicle to showroom at my own cost. But i didn't accept, so mr. Thillaivelu (Service supervisor) assured me to repay the cost of transportation of the vehicle. Then i sent my vehicle through a load vehicle to showroom on 21/09/2017. But they failed to repay the cost of transportation. So the load vehicle driver has bring back my vehicle to my residence. Then i rushed to the showroom and asked mr. Sudhakar (Sales manager) about my vehicle, but he replied arrogantly that they wont pay the transportation charges and "you may lodge complaint anywhere about me or about the showroom. You will get no reply. We can't concentrate on single vehicle buyer, by reaching consumer court also you cannot force me to do so" he added. Till now my vehicle is in my residence without being rectified. I expect your reply about my vehicle in this regard.

I brought yamaha fascino from a yamaha showroom. I got a sctrach card and it was cheating. So i am going to complaint to consumer court of india. The sctrach card says many offers but yamaha says that they dont give anything and all the offers given by them and it was says by the staffs of the yamaha show room its self so please give a detailed information regarding this. If you don't reply this in next 24 hours

Hi
I buy a bike yamaha sz rr in 9 apr 2017 but this bike is not good and after 10 days its problms start and not start and its so many problems this type in last 6 month when i contact dealer then he repair it and bikes start and running 2 month after 2 months again this problms start and when i contact customer care they not reply my mail or call. So plz solve my problems and replace this bike.

I gave my fzs for servicing. They have replaced the parts which are good. I told them to replace the one 'oil seal' but they are done for both (I did not feel they have replaced the second one. Which is good). Another one 'chock cable', few days (Less than 10 days) back i used this, it's working fine (They have replaced this as well). The bill only they can understand.
No proper info for replacing the parts.

For paid service they charged some money, along with this they are charged for others as well.
1. Chain cleaning (They said it should be different from service)
2. Consumable, i don't know what is this. No answer from service station
3. Oil seal represent, not sure about this
4. Brake fluid c/p, (As of i know this will be under service price)

They are not clean properly, after reaching the home my hands become completely oil and my point back side as well (My seating place on the bike), after the service still, i can see some mud on the engine and backside number plate down.
I raised the issue almost one month back, still, i did not get any info/complaint number. Its only show up from yamaha.
Guys don't go for yamaha. It's very bad at a service station and head office as well. The service station people will be talking very proud

Hello,
A very good afternoon to who so ever is reading this email.

I have been an owner of a different motorcycle other than a yamaha and hence, i was estatic to hear that yamaha is launching another motorcycle with 250cc engine capacity. I got the bike the moment i possibly could. I bought the bike from "tarun yamaha, gwalior". The said agency is not active anymore and since has been defunct.

Please find below the details of my motorcycle
Registration number: mp07nb4797
Chassis number:me1rg4212h0001702
Engine number:g3h7e0001688

During the last week of august, i was having a travel bug, therefore decided to travel to manali on the bike. It was raining very heavily, near mandi, so i slipped and fell. Bike's handle bar got crooked, windshield broke, the cowl broke, the left tank scoop got scarred and the left side tail cover broke too.

I somehow was able to take my bike to mandi yamaha, the people there told me that spares werent available and the people helped me get back to road. We completed the trip by 27th august and came back, after coming back, i went to yamaha sector 63, noida and ordered the spare parts.

It has been more than the waiting time of 15 days. It has almost been a month at this point and the people at the showroom have been rude, asking me not to call them. I am suffering a lot because i cannot ride such a bike. Its not healthy.

The people at the agency are also getting very rude, asking me to stop calling them.

Please resolve this issue or i will have to seek judicial remedies.

Regards
Shubham tripathi
+91 [protected]
Chamber no.87,
Bhagwan das road,
Supreme court of india, new delhi.

I am facing some problem for my yamaha scooter, and all problem are created from service center. 2weeks ago i going to service center for my 7th pay service...after servicing i come back my home and after 2days i see front cover of my scooter which is fixed with nut-bolt all are broken...after broken from service center cover is fixed by feviquick gum..any body of service center do not inform me about that...now noise in coming all time when i drive my scooter...it is very painful for me..now what i do?