Yamaha Motor India Complaints & Reviews

Hi,

I am regular customer of yamaha and for the past 5-6 services the results are not satisfactory and quality of the service is poor. I am trying to summarize the problems that i have faced and i am pretty sure many will be facing the same issues:

1. Half of the time, they focus on number of bike serviced in a day rather than quality. Due to some reason the ignition of my bike was going off while riding and they took 4 service to repair it. I literally had to scream at them.

2. If we report a problem, they dont try to fix it completely. I had a problem with my tail light, they told me to change the charger and didn't do it as they had other bikes and told me to come again but they did changed the foke as it also had some problem. Now the next time they will again charge me for service, they could have done it in one go but as i mentioned they don't focus on quality.

3. They will never ever inspect the bike. Mark my words, they don't inspect bike thoroughly for problems. Even after informing them about the problems, they rarely fix them, forget about finding problems. Because they just need to get done with bikes.

Major problem with them is that they don't have quality staff and the staff keeps on changing. Our bikes are not for testing purpose. I am in no mindset to give my bike to them for any service.

For that matter, i don't want to give it to authorize service centers again, if i don't hear from you. You can check my service records before coming to conclusion about maintenance history and the amount i spend of my bike.

Finally, i feel like i have been looted by your authorized service center.

I have emailed you my personal details and bike details with the message above.

For the record, the service center is apex motors, mira road. They are of no use.

Sir yamaha fz s fi ka accessories chahiye. Kay chota saman ko poore assembly lena padata hair kay asia hoaga to phir bike haito accessories hona chahiye na ek speed miter ka trip button nahi mil sakata haito yamaha company ka koi matlab nahi haito koi bhi dealer poochane gaye to bolte hai nahi milata sir bahar deklo jo showroom me nahi milata who bahar kaise milega

Complaint 1. I have purchased yamaha r15 in june and for passing i had notary rent aggreement so dealer have charged me 2.5k (Which is more than compare to other yamaha dealer) now i have registered aggreement with me and my passing not yet done but they are saying for registered aggreement also they will me charge me 2. K when i checked with rto the charges are only 300.
Compalin 2. I purchased r15 on 17th june 2017 and my passing is pending, from 1st july there are now road tax that is rto taxes increased by 2% and dealer is saying i have to pay the extra charges but i checked the r15 price after is decreased by 2k so they are not ready give it back to orelse i do not need to pay any rto since i purchased it in the jun

Dealer name - sd motors pune 411034

I have purchased yamaha fz25 and i am facing problem related to head light of the bike. The projection of beam covers very small area due to which it is very difficult to ride the bike at night. It becomes more difficult when you ride bike on upward gradient. You cannot see beyond 5-6 meters. Due to such problem you cannot ride the bike beyond 30 kmph speed.
Please look into the problem as it is very serious one.

Good evening,
I purchased yamaha alpha. Since three month i am having self start problem and handle controlling problem, same said to yamaha pearl executive three times in three months, what he does we don't know. The problem doesn't solved, every time executive takes time and frequently changing parts but the problem doesn't solved. Our time and money wasted but problem doesn't solved. I request you kindly take initiative to solve problem or change it as soon as possible.
Yamaha pearl sangareddy showroom.
Thanking u,
Regards
V rajappa.

This is a complaint on a manufacturing defect on alpha model scooty.

The glass on the meter board is coated with some opaque material which is not coming off.

While purchase sales had said it was plastic cover that would come off. The service center says its a manufacturing defect and will need to replace the whole unit with the cost borne by me.

I had bought the scooty in oct 2014 and had complained about it on every servicing thereafter but the service center did not change it.

The service center is - vip park, narayantala (West), prafulla kanan, kestopur, kolkata - 700059.

Your kind assistance in this regards would be greatly appreciated.

Hi,

This is mrinmoy chakraborty. I purchased yahama fzs - 2gs6 (150cc) bike which engine no. G3j3e0035179 & chassis no. Is me1rg4424h0025144 from tanushka auto (Madhyamgram, kolkata-700129) on 16.05.2017. Till today i am not receive registration no. & blue book of my bike.

I ask regularly for my bike registration no. & blue book but they are giving excuses day after day. This is not tolerable at all. Is this your service which yahama's authorised dealer provide. I am very unhappy with your service. Please look after this matter.

Fuel cap wrongly fit in tank then not open cap and key, i walked services center in warntee period, while charged your rs 35 and scratch in tank to, it is your manufacturers defect in cap and tank how to fit the wrong direction fuel cap in tank therefore request you kindly replace my fuel tank from new one.
My contract no r. Ram, jamshedpur, jharkhand mobile no [protected]

I purchased fz 25 in june, and i was facing a handling issue wrt. Handle, gear box and clutch.
Handle is getting pulled on one side and gear box and clutch is to stiff.
I serviced it on completion on 1000 km post that only 2 days it was running smoothly and again its back to the same problem.
I dont have issue with service guy as i am facing this problem aftr a week of my purchase date.

I have been using ray zr dss scooter of your company but for the last two weeks.
I have been searching for the disc pad and also the air filter in your service centre. But they are failed to provide it.
This is very pathetic experience i have got.
If this kind of service will i get from your end, i will never suggest anyone for purchasing a yamaha product.

I bought a yamaha r15 v2.0 from vestra automotive, near dange chowk, aditya birla hospital road, pune, on 22 nd june, 2017. Till today, i. E.
29th july, 2017, i haven't yet received my motorcycle registration number. It's been more than a month and i can't take my bike out on the road, not even for going to office. Please sort out the problem and help me in this regard.

Sir i am in possession of a fasino society purchased 18 months back. Yesterday on 28th july 2017 i went to the service center as the self was not working. Mr vickey in uttam nagar branch took my complaint & told me to come at 4.30pm. When i reached at the given time i was told that the motor of the self is not working so pls give me tmrw's time. On 29th july 2017 when i called up mr vickey he told me that pls come at 5pm. I reached at 5pm just to know that the work is still on & they r not changing the motor. One mr sachin who takes care of the spare parts was not issuing the new motor just because the scooty was under warranty period. I had to stand on their head to get the scooty repaired. This is really disgusting on their part. You are just harassing the customer & spoiling ur name. Request u to kindly take action.

Sir/mam i'm the owner of yamaha r15yzf and i ordered side panel and light cowling parts from mahavir motor gutkar mandi hp on 21 june 2017 but still i don't get call from agency.. And now i think yamaha is very poor in service... And also on the same date i used my 3rd service but still my bike gives sound and got heated after 3-4 km. Please fix my problem and concern with the dealer of mahavir motors gutkar.

I gave my RAY SCOOTER for service and change some parts to an authorized service center AMIGO MOBIKZ, civil line road, Vazhakkala, kakkanad, Cochin, Pin-682021, Ph: [protected] on June 16th 2017 . First they said after three days they will deliver the vehicle, then they said after 1 week, then said 10 days, 20 days etc .If I phone them their behavior is very rude and arrogant and also disconnet the phone. What can i do? Is it my fault that i brought your vehicle? You know I am among one of the first 50 customer in kerala. Is it the way to deal a customer?

Hi team,

I bought cyan blue fascino by first week of march in torcento motors, frazer town bangalore. Currently done with 2000 km only.

On jun 29 i had a narrow escape of a fatal accident as the rear wheel suddenly locked up while on the move with the speed of 60 to 70 kmph.
Took the scooter in a mini truck and handed over to service station (Torcento). They said the gear jammed due to leakage in gear oil drain valve. Without any slip / job order they kept the vehicle with them for 25 days. After several follow-ups they had given the vehicle yesterday with the following issues.
1. I am getting a wheening sound now with sudden heavy jerks when in slow speeds.
2. The ride seems to be rough at 40 kmph and above.
When contacted the service center guys, they said it will take time for the gears to set which is absolutely illogical..
This has given me no confidence on yamaha nor its service stations.
Please advise how this will be sorted out as am scared to drive with these issues and do not want to counter any fatalities in future.

My details below:

Email id: [protected]@gmail.com
Nature of complaint: product / service
Concerned dealership: torcento motors, bangalore
Retail date: 07-feb-2017

With regards
Syed

Hi,
I bought yamaha szr in january 2012, its performance wass good but after driving 10, 000 kms its mileage comes down to near about 35.
Now after driven about 20000 kms the mileage is horrible.
I filled the petrol to the rim (Full) and after driving 345 kms its tank is empty, had to turned the knob down to reserve.
Now as per calculation its mileage comes down to 26 kms per litre.

Bike is in excellent condition, had serviced time to time still this happened to the bike or engine, i don't know what to do.

I have a complaint on irresponsible behaviour by the service centre in hyderabad (Venkateshwara motors ameerpet). I have a problem with my bike that pickup has totally dropped and i cannot go above speed of 30 to 40 kmph first i have gone to pearl yamaha kukatpally but they are treating customers as as beggars

Then unfortunately with no option left i have gone to near by service centre venkateswara service center ameerpet where mr. Srinivas (Mechanic) took my bike for service he told me that i have to change clutch plates. I agreed with same as i want to get my bike in perfect condition. Same day at 7 pm by paying 4200rs. (Aroung) and i took my bike but found that clutch is harder, srinivas told me that it will get smoother after two days. After two days real problem started same problem started again in desperate position i was driving my bike daily like that below 30kmph as i cannot take leave on working days.

After two months i have gone to same service station on 17th july 2017. They told me that there is a problem with clutch plates which they have replaced in previous service, suggested me to give for service in which they will rectify the probelm.

On 19th july 2017 i took my bike and left the showroom. After two day on my way to home to office at 11pm bike stopped going forward after raising also. I left my bike near by footpath as i need to go another 4 km.

Next day i called to same venkateswara service center for towing my bike but they directly refused by saying that they cannot do the same as the day is saturday.

When i talk to the mechanic he in reply blaming me that i do not know how to ride bike which i am doing from last 15 years and the manager of the centre is also responding like that.

In desperate position i took my bike to near local mechanic and he found that chain was not fitted properly due to which one of the wheel of the chain dropped down and he clearly told that sir, to change clutch plates which i have done two months back.

Still the problem persists after spending nearly 6000 within span of two months.

Now i realize my big mistake of buying yamaha bike inspite of cautions from my well wishers.

I am a normal private employee and cannot spend 3000rs. Every month for my bike only on servicing.

I am expecting some solution from your end.

I have purchased fascino on 30th march 17from rajpal autolongue pune and was in follow up with them about 2months for rto registration they have not paid tax to rto now rajpal auto has closed and one new dealer shelar auto has taken over the dealership. And he is not ready to pay the tax as he is saying company is not supporting and i have paid the payment to rajpal autolongue it's now 4 months my vehicle is not registered and no one is taking the responsibility. Yamaha should take care of their customers. They should handle their dealers. Yamaha is the worst company in auto sector. I have suffered a lot for their internal problems.

I have purchased yamaha sz rr 2 months ago from zoom rodies mahavir enclave dwarka new delhi. The quality of battery is very low and due to its poor charging,. Bike is not getting start and stops in between the ride. Even i am not able to start by kick also becoz always showing low battery. I have already done my first servicing from mayapuri, but still mileage is very poor.
Please suggest me what to do and where to go?

Please refer to the discussion the undersigned had with your officials regarding poor service rendered by perfect riders # 127, lalbagh road, bangalore' 560 027. On march 16, 2017, i had given the vehicle for service at perfect riders wherein an amount of rs.1600/- (Rupees one thousand six hundred only) was charged for repairs and service. However, the following defects were noticed and informed to mr. Norbert, service manager immediately. But no action taken till date.
1. Rear brakes not working properly, inspite of changing new brakes.
2. Rear side indicator not working properly resulting in breakage.
3. Entire set of locks and keys were replaced. However while leaving for service ignition keys which was replaced newly was broken.
4. Oil leakage from the vehicle, which has been recurring for many months, inspite of repeated request no action has been taken.
5. Indicator switch broken
Please rectify the above issues of my yamaha rx-100 immediately within weeks time from today, since i have been suffering for past 4 months. Regards,
D. Basker, mob : [protected]