Yamaha Motor India Complaints & Reviews

Worst customer service... people in show room give fake promises just for the sake of booking bike in their showroom. No one knows how to treat customer.. I got fascino Matt blue while delivering there were so many scratches.. they promised that they will change the front visor set as scratch was deep and visible and also the same was mentioned in the bill.. after registration I came to the showroom so many times but they gave lame excuses... Instand of changing the front visor they have covered the scratch with blue paint and it was not matte finish.. am so pity for them" they could not even do the mistake properly" later we fought badly and stood with them while changing the visor... after changing the Visor indicator was not working they couldn't even test that before delivering as I was aware I found it... it was very worst service.. I couldnot even feel the happiness of new bike
-writing feedback sitting in their showroom ( they went to check the indicator)😆

After reaching the service station I wanted to replace some spare parts and all the charges were conveyed to me but later I was informed that spare parts are not available and it will be only available after a month. Pathetic Service I must say

Expecting a positive reply at the earliest !!!

Service Centre: Kamala Yamaha, Lower Parel

Details

Name: Yugal Lohana

Cont No. +91 [protected]

Product: Fascino

I have a Yamaha R15 version 2.0 2012 model. It has been lying idle and nonoperational from past 20 days. Reason being the part is not available apparently with any of the service centers near me. I live in Navi Mumbai. I have checked for the part in Mumbai as well. All of them have just one thing to say - We too have not received the part from the company from past 2 months. My bike is stranded in my office compound with dust, spider webs, and pigeons all over it. I hate to see that site. Such a horrible experience with Yamaha I am having for the first time. I raised email requests as well with [protected]@yamaha-motor-india.com. I got a few calls from Yamaha redarding this complaint. They are asking me to pay in advance and place an order for that part. I am ready to do that, but they are not ready to take the order saying that they have already placed an order for that. Hate to seesomebody else too is going through the same problems in this community.
Below are my details.
User name: Swapnil Panchal
Mobile number: [protected]
Email id: [protected]@gmail.com
Chassis number: MEIICK011C2013299
Nature of Complaint: Spare part not available
Concerned dealership: Diva Motors, Ganesh Enterprises, Aims Yamaha, Dolphin Yamaha, Amrut Yamaha, etc..

Kindly sort this out at the earliest

Complaint about yamaha dealer & exide battery dealer

The exide battery was provided by the yamaha dealer. they took three times as paid service, telling that they will change it but now they are telling that i should contact the exide battery dealer. when i have purchased the vehicle as well as the battery from the yamaha dealer then why should i contact exide battery dealers. this is yamaha dealer's concern. they should contact the exide and replace the battery. i am really fed up of telling them again again and again. everytime they just charge the battery and give the vehicle back after servicing. i have to go for visiting many patients and hospitals as i am doctor by proffession. everytime the vehicle stops here and there. i am forwarding the details. i will be really grateful if you take some immediate necessary action as i am facing so much problems.

Yamaha dealers name & address:-

Address : 8-1305/31-a, damodar raghoji complex, humnabad main road, kapnoor area, gulbarga-585104
Contact numbers :[protected]
Mobile : [protected]
Email : raghoji. [protected]@gmail.com

Exide battery information :-

Battery type - fxro 12xr5l
Serial no - m2c6r4159522c63
Purchased date[protected]

Vehicle information :-

Owner name - punyata mohanty
D/o - anil mohanty
Phone no - [protected], [protected]
Reg no - ka32eg2350
Model name - yamaha ray
Engine no - 1gc1062899
Color - black
Cc - 153
Reg date - 30/06/2014

Thanks,
Dr. punyata mohanty
Gulbarga, karnatka.
Ph no - [protected]

I purchased yamaha fzsfi from then president yamaha, now munda yamaha godhra, my bike fuel tank has been likage after 2 to 3 months so i went to service centre, they repaired it but did not replaced the tank n now d problem has arrised again so i want to replace d tank as early as possible as my fuel in d tank is been liking n my money is wasted. e engine num:g3c8e0189855, chasis num:meirg0278f0115755, owner:onali hakimuddin saherwala.[protected].. pls do d needful as early as possible. thnx

To Dt.27.10.16
M/s. CAR CURE
Authorised Yamaha Dealer
Sakchi, Jamshedpur
Jharkhand.

Madam,

I, R. Avinash purchase in your Sakchi Show Room YAMAHA FASCINO vide your Invoice No. 2/1061 dt.02.10.2016 for Rs. 56, 200.00.

My payment done by following process. Which details are given below:

Sl. Payment Paid Mode of card swip debit in
No. date Amt. Payment charge my a/c on
1. 02.10.16 20, 000.00 Card Swipe 575.00 05.10.16
2. 02.10.16 20, 000.00 Card Swipe 575.00 05.10.16
3. 02.10.16 rest Amt. Cash nil

Bank terms & condition card swiping charges taken from beneficiary account but SBI debited in my account because of this card swiping by your staff in fuel station.

This letter hard copy given to show room owner 10 days before but still no response .

please look in to the matter seriously from your end why I pay card swiping charges because I purchase Yahama fascino not purchase fuel.

Regards,

Yours faithfully,

( R. AVINASH

Hello sir,
Regd no. dl1l s 2125
Person attending me: mr. deepak [protected]
Problem : 1. my engine area used to heat up at very high temperature, that i cant even touch that.
2. shocker were not working
I went to jinder auto for my fz bike service.
They guided me that engine work needs to be done and shocker needs to be repaired.
On behalf of their good reputation, i told them clearly to do whatever they want and get my bike repaired well.
They charged me 7800rs as bill, invoice no. 2655, job no. 91469 i paid.
2.7.2016, kms: 27839
On 2.7.16, when i took my back to home, i faced the same problem, i called them up, and told them the situation.
24.7.2016, kms: 28721, invoice no. 3278, job no. 92051
On 24.7.16 i went to service station for service and my problem to be repaired.
They told me drop the bike for two days, they will check and call me.
After two days i had a trial of my bike over there and same problem persists. they had no answer and were not attending me properly, and tried to ignore me.
I took my bike back.
After few days,
While driving, there was a sudden heat up and clutch plate was fired, and bike didnt get start up.
I loaded my bike on tempo from shahdra and took it to the service station.
I dropped my bike there, they repaired, i took bike back home.
After some days my shocker gets leaked up, oil is leaking on to the tyre.
Paid approx 10, 000 up to date and still the heating and shocker problem exists.
I request you to please consider this case as seriously.
I am fed up of requesting them, calling them, their is no response.
Pls respond me as soon as possible
Yatin aggarwal [protected]
Rahul aggarwal [protected]
Surender aggarwal [protected]
I can send you all bills copy.

I hav bought a new Yamaha Ray Z R from Sri motors, kumananchavadi, poonamalle, Chennai[protected]
On 14th of thz month, but dint get the crash guard on the date the service provider said as they would be issuing on the next day but v dnt get any response from spares team later v went and checked the showroom on the next day they said the same reason thtz they will be issuing on the another day, still itz 25th today v dint get the crash guard and not getting any prior information from the team . V hav visited the showroom atleast thrice only because of thz issue but the management is not taking any action ...

And too yesterday (Sunday) after a water wash I got a buzzer sound from the bike so I called the office to get the support team but the service provider sayZ tht they won't do any works on Sunday only booking is possible in Sundays ... itz the first tym v are trying Yamaha product but we are not satisfied with ur service and the showroom sri agency at poonamalle.. v r disappointed with Yamaha.
Before getting the product v used to have regular call from the agency to book the vehicle but after getting the vehicle thy r not replying to our queries..

Hope u will take necessary actions.

I vinit kamboj frm rishikesh i hve yamha R15 today m going to ur service station at rudra automobiles ... At mng Service adwiser comitment me all my prblms will resolved bt my bike hve all same problms bt m pay the same amount which given by service adwiser... M not satisfied ur service nd never sugges to any one for buying yamaha bike... I[censored] do anything so kindly look at metter

Regards:-
Vinit kamboj
[protected]
Rishikesh

Very worst service in padi branch. Brought yamaha ray z in august month in the same padi branch. With in a month the battery was gone. I dont know what kind of battery they use. They took off the original and replaced it with dummy battery.in dummy battery self wont work; front light is dim; horn sound is too low. Still i havent got the new one. Waiting for more than a month. Did a great mistake by purchasing bike in sairam motors. Not only for me even my friend had faced the same battery problem. Guys pls dont buy bikes in padi and wavin branch. U will suffer a lot.

I have purchased yamaha facsino in white color on dated 23.09.2016, on 14 oct. My vehicle slipped and front body totally damage, this occurred due to poor fiber material used, this is big issue regarding safety, if any accident will happened then both vehicle and person will not safe, secondly on service centre (Airen yamaha indore) this material is not available, so provide the parts as soon as and i will provide you damage parts, you tested it any or your own lab, and how can help me and resolve the same as soon as.

Hello everyone,

I need some educated help in here about test drive vehicles and its insurance in case of accidents.

Last evening, i took a test drive of Yamaha R3 from a showroom near my office. During the test drive, in an unexpected corner, TD bike got skidded and met with an accident. Luckily i jumped out of the vehicle and got away with minor injuries. But the bike took damages in one side fairing, frame and some electronics. When the bike fell down and slided, it rammed on a van which came on the opposite side and made a dent near wheel area of the van.

Yamaha people came to the accident area and asked me if i could pay up for the van's damage expenses if left in a workshop by yamaha people. They also said that if i dont pay for the van's expense, van guy will register a legal complaint on me. I was afraid and i said okay. Then i was taken to the nearby hospital for first aid(for which i paid) and then to the showroom. And that van was taken to workshop.

In showroom, Yamaha guys asked 5000RS from me to spend for the van expenses and also took my original driving license. They said they wont give bill for that amount i paid and said they may get me a bill from that van worshop and give back the change if its less.

They also threatened me that bike's damage expense may go upto 2L at maximum and i have to bear. I almost had a heart attack. Then i asked dont you have insurance for this bike? Cant you get the insurance cost and cover it up? Then they said that they will send the bike for insurance and see how much is coming and rest i have to bear. That sounds okay, but the problem here is, i sincerely doubt that these guys have an insurance. Neither the bike has a number plat nor a demo sticker. It was taken from display and given for test drive. They are doing the same for all R3 test drives.

Initially I went to the showroom in my friends bike, to talk to the finance people and take the test drive. After the accident, When i approached the showroom from first aid hospital, they lifted my friends bike inside their garage. When i came back they took the keys also from me. Now my friends bike is also on jeopardy.

Someone please guide me.

Showroom guys have my Company ID, Original Driving License, My friends new activa bike, helmet, and also my 5k without any bill

Very unprofessional staff. There is issue in button start in my fzs bike. I had reported issue but they ignored it and didnt loomed into that now am not able to start bike within 15 days after servicing. Staff changed air filter amd other stuff and dis servicing within 30 min.

I called their manager after issue he was talking very unprofessionally. Not only with me this peoples are not behaving well with any customer. This located in semi rural area so people ignore them and goes to local service centers.

Till i don't have r15 i just love r15 and wanna own of my own. But after i owned my own r15 bike sound so loud r15 is silent bike but not nine. Even clutch is not working properly bike is full of problems not giving the proformance up to the mark my bike is brand new voice was different from every first day but i thought it will be fine after 1st service but is 2 month now bike sound increased and proformance goes down. And the dealer is saying bike is ok every time i visited the showroom manger said bike is good. I showed bike outside they hear they ride my bike they told me bike is not working good it is not feel like new bike bike feel like 5 year old one i put mail to yamaha then again they call to showroom and same they said bike is good but i was not satisfied with bike full of problems then after doing more effort they call me to showroom. Today and said you have to leave bike for 3 day i don't know what they will do with my bike. But new bike with full of problem and the dealership and the customer care just exploit there customer... Friend just wanna advice to i know r15 has a great market but don't go and set your mind that yamaha will provide quality service and quality product... Just be careful while purchasing your bike take your time while taking a r15... My name is shivam i hope yamaha will do something after seeing this comment my email address is [protected]@gmail.com
Bike chassis no. Me1rgo617g0060242

No good service for my bike not even good service man to speak no good respond on leaving bike to service worst worst da told me to come at 7am but the pason come at 8:30am one half hour I have to waiting n gate these is good service u pord service is not good like how
V will leave the bike it will b same only water wash will done for thes v have to leave service in your showroom please make sure some good service center or close the center it will good to popple fist tell them to speak popar to customer them speak like wost language

After almost 2 months of buying my new Ray ZR from Sakshi Motors, Nerul, my bike is still not registered and despite of several complains to the dealer and also the so called customer website of Yamaha India, I find myself in a turmoil of how to end this distress.If the company show the same response like the dealer then whom to approach.It is the responsibility of the company to resolve this issue and if my bike gets stolen then they should be liable.Yamaha has really turned me down despite of my several attempts to reach them and wait for their feedback...but all in vain.

Hi team,
I just bought a yamaha fzs bike from Kings Motors Yamaha, Baner (Pune). They are not at all giving response or satisfaction for any customers. Worst sales and service. Since I bought a bike on Sept 1, still now I've not got all the accessories(like parking cover etc). When I asked for it, they said that things are not available in stock yet. Kindly look into this...

I wanted to get the choke cable changed of my Yamaha Fazer. I called a couple of weeks ago to the Thane service center (Aims Yamaha) but they told that the part is not available.
So, I purchased the part from some other Yamaha service center at a different location, but they did not fit it as there was heavy rush on that day.
Now, being a Thane resident, I went to Thane service center, gave them the part to fit, but they are not ready to touch that.
As per them, the part is from other Yamaha service center. This is so frustrating as I purchased the part from genuine service center only. And the behaviour and the way they talk is so bad.

I want to file a strict complaint against this and want them to fit that part as it is now a waste for me.

Hi team,
I just bought a yamaha fz bike from Anand Motors, kanchipuram. They are not at all giving response or satisfaction for any customers. Worst sales and service. Since I bought a bike on Sept 5, still now my bike not get registered. Neraly 40 days left and also I paid for some accessories for my bike, that too not received. Kindly look into this.

Dear sir ;
I did buy the yamaha R15 bike in 2015.but from 2 month rectifier is not working i am also visited service center Power bike surat, and NJ automobile but they cant able to availlig the facility of rectifier for me.My bike is not running due to that problem from 2 month . kindly look at problem and shoot out as well as soon possible.

Chassis no -34821
Reg no- GJ5MG7053