Yamaha Motor India Complaints & Reviews

hellow......

i m YUSUF AHMED TELI

my bike R15...GJ-5-FM-4817.....chassis number:-ME120PO[protected].........engine no:-20P1006628

ME AAP KO YEH KEHNA CHAHTA HU K MERI BIKE16/12/2011 ROJ ME NE MERI BIKE YAMAHA R15 GJ-5-FM-4817 KA ACCIDEN HO NE K VAJASE 16/12/2011 KO (POWER BIKES PVT-LTD WORKSHOP) SURAT ME REPAIR KARNE D HE............AAJ ROJ 1 month 2 days HO CHUKE HE MAGAR PARTS AVAILABLE NA HO NE K VAJA SE ABHI TAK COMPLETE NAHI HUI HE.............ME JAB BHI CALL KARTA HU TO MUJE VAHA SE YAHI KEHTE HE K PARTS AVAILABLE NAHI HE TO ME YAH JANNA CHAHTA HU K ITNI BARI COMPANY ME PARTS AVAILABLE NAHI HAI.
JO ESA HI HAI TO HAME GARI RAKH KAR FAYDA HI KIYA..........K COMPANY HAME 1 GARI TAYYAR KAR KE DE SAKTI NAHI....HAM BHI GARI RAKHTE HE TO KAM KE VAJA SE. ESEHI RAKHNE K LIYE NAHI. GARI COMPLETE NA HO NE K VAJASE HAME KITNI PROBLEM HO RAHA HE TO ME YE CHAHTA HU K AAP IS K BARE ME JANCH KARE OR HAME YOGYA JAVAB DE.OR ME AASA RAKHTA HU K AAP MUJE JALD SE JALD KARAN TAPAS KAR K USKA SAHI JAVAB DENGE ESI AASA KARTA HU...........OR JO B PARTS AVAILABLE NAHI HE USE POHCHAKAR MUJE KAB TAK MERI BIKE MILJAYEGI USKA JAVAB DE.................THANK YOU


YUSUF AHMED TELI

I went to showroom to change my engine oil...
I purchased the best engine oil available in market (i.e. Mobil 1 Gold Fully Synthetic)...
They told me that they will only replace the oil if i purchase it form them...
I purchased my bike on 20-Jan-2010 and it has covered 19000km Approx...
The name of service center is Moharir...
Contact me: rohan.[protected]@gmail.com

I bought YAMAHA FZS bike from ZOOM ROADYS (an authorised dealer of YAMAHA) on 27/2/2011 . After 2-3 months of driving , its Odometer stopped functioning . So during its 2nd service (on 29/6/2011) i reported the problem and asked for its remedy.They told me that its sensor had a problem and needs to be replaced. But at that time they did'nt had a spare sensor available so they asked me to come later sometime and they will replace it under there 1 year warranty period. After that i could not go to their showroom due to some reasons and when i went again on 12/01/2012 , with same problem they said that you didnt got the 3rd and 4th services done so we cannot replace it now and that you have to buy it . Its still under warranty and before that problem i had already got 2 services done as mentioned. Apart from that the part has nothing to do with servicing as far as i am concerned but just to avoid trouble they deliberatly used it as an excuse and rudely refused over it . I was even ready to pay some compenstaion but they demanded full money for replacement by banishing the WARRANTY. So its my appeal as a consumer to look into the grievance and help me against the fraud.i am attaching the details of the dealer :
ZOOM ROADYS,
RZ-F-16,Dabri Palam Road, Mahaveer enclave, Dwarka, New Delhi - 45
Ph : 45700116/122

My bike no is : DL4S BR 7426 . It is registered with name of Mr D R Sharma .



yours sincerely,
MOHIT SHARMA
contact - [protected] ,[protected]

I'd bought Yamaha FZ s 6 months ago , from the day i purchased , i have one or the other problem with my bike . The mileage is so low , it's around 33-34, when compared to other 150cc segment bike , Yamaha fz is worst, not only mileage , even the pickup is very bad. 3 services are are already done , but there is no improvement in both mileage n pickup. from past 2 months facing problem with battery also .
There had been corrosion in the mono shock absorb , but it has been replaced with so much request with service manager .

Hello Sir,

My name is Tarun Gurgaon. I just bought Yamaha FZ 16 last month (17th Oct 2011), from Green Yamaha (Gurgaon Dealer). Within one month I found problem in my bike in self start. Bike’s self start is not working due to battery problem.

I visited several time to showroom and MINDA battery dealer but they are making me fool again and again. MINDA battery dealer said I dont have single battery in my showroom to replace. I have never seen sucha pathetic service inmy life.

And It’s really shockable to me when someone from Yamaha showroom said “YOU BOUGHT THE PRODUCT OF 76000/-,SO YOU WILL HAVE TO FACE THE PROBLEM NOT US”.

it's so rediculous and same on MINDA battery and Yamaha motors. Iwill never recommend to any one to go for Yamaha products.

Thnaks and Regards
Tarun Gupta

i bought yamaha fzs in october 11 from bharat yamaha co.GORAKHPUR U P . Within a month a find problem in disc brake and i brought it in notice to service centre person during frist servicing of bikes . he replied that disc plate of front brake need to be chanaged and told to visit after 2 days as dics plate was not avalaible in spare store . since then i have visited service centre more than 8 times and getting same reply.

I am an owner of a Yamaha motorcycle (Model YZF - R15) and the vehicle has not been in a working condition (doesn't start) since the past two months. Repeated attempts have been made by me in the last 60 days to contact the service centre at Andheri east, mumbai to request an engineer to visit my residence and check the bike. However, each time i have received a response that some technician would come and visit soon but nobody has been sent till now. The manager at the service centre (Mr. Sandeep Mistry - [protected]) has always assured me that he would send somebody but all in vain. He has made false claims each time and i regret dealing with such a lethargic service centre, something that is unexpected from a well known renowned brand like Yamaha. i have even contacted the Malad service centre but due to proximity to my residence, they suggested that i contact the nearest centre which happens to be Andheri East in the MIDC area.

I request you to resolve this issue and take strict action against the errant personnel concerned.

Thanking you

Mr. Hormaz Pithawala
Andheri West, Mumbai
+ 91 [protected]

Respected Sir,
As all of them, im also WAS a fan n lovr of Yamaha, till the National Auto Agency Tirur, Service Manager Anuraj misvehaved against me... B4 1 month.. I met with an slight accident.. And, i pushd my Yamaha Fazer 153 into their garage.. But, till on this day, evn a month is ovr, i only got my bik yestrdy... But still, he cheated me.. The bik started a sound from engine, after travellng 12 km away from the centre... I still have believe in Yamaha... They r rqstng to bring bik there again, and will need 1 week for compltng work... Pls take an action against him please...........

Dear Mr.Takahashi,

I am an owner of a Yamaha Fazer that I purchased in March, 2011 last year. Since the last one a half year, the vehicle has just covered 6000kms. I had dropped my bike for a routine service & for heavy corrosion in the entire vehicle. Almost 10 days have passed and the job is still not done. When I checked with the dealer, he says that the company is not giving any response hence either i collect the bike without the job or talk to whoever i can to get the job done.

Since the dealer was helpless, I spoke to Mr.Sandeep from Yamaha and he said he will look into the matter but nothing happened even after that. I again called up Mr.Sandeep and reminded him about my vehicle and he said he will check and call back and he didnt bother call back. Later on Saturday, I again called up Sandeep and asked him what is happening on my vehicle and he said he will back but again the same false promise. On Saturday afternoon, I again called him and he said that he has done the work and i can go an collect the bike. I asked him the details of the jobs carried out but he refused to share and kept saying that i should go and collect the bike. After much attempts, he said that he has done a brush touch up on the vehicle and replaced one or two parts only. I asked him technically when the corrosion has reached the bare metal how long you expect it to stay with a mere brush touch up. This is a clear case of poor product quality and should be replaced without any doubt as the bike is under warranty. He upfrontly said that he will not replace the parts and i can do whatever i want. Is this the way one talks to Customer, is this Customer Service. Later on when i called him back, he says, if ou will request me, i can do something or else I can go to hell. What a horrendous treatment was that. I have never experienced such roadside treatment even from a roadside mechanic and it was surprising that a representative of a company speaks so arrogantly. HORRIBLE COMPANY.

I later on reported this matter to Mr.Naik but he also refused to hear me and hung up the phone. It seems that Yamaha has emloyed bunch of arrogant and care a damn attitude people. I still cant believe a company having employed such anti-customer employees. Its not the question of a Rs.1000 /- parts, its about the attitude of the people in your company. I will pay every single penny that it takes to set my vehicle right but I dont need any favours from Yamaha now. All I want to know, is there even one single person in the company who knows how to hear a Customer, talk politely, resolve Customer concern and build relation can call me on [protected]. I would appreciate if you personally call me me and hear me out. Its my request, please dont ask Mr.Sandeep or Mr.Naik to contact me henceforth.

Thoroughlly disappointed & angry with the entire approach.

Regards,
Sushant Paradkar

I have purchased a Yahama FZ motorcycle in February this year.
From few Months the bike has started to give problems related to the Engine and the Breaks.
The engine suddenly stops even during speed of 20 to 30 kmphs. When i bought the bike the Acceleration was good and bikes runs very free but from 3 to 4 months, i faces many problems regarding engine. i have been to service centre many times but at that time they give the bike after inspection they say its completely ok but afterward again the same problem appears again. I was very happy when i bought the bike but now i am very disappointing. My Brother have the same bike of same month but its runs as perfect as it was. Its my request please change the engine of my bike. I am getting Irritated day by day.

Maaz Ahmad (Mumbai)
[protected]/ [protected]
[protected]@gmail.com

Dear Sir,
I did not getting FZ's handle's from this showroom. It is thee 15the days. They don't know when it will come. They don't have any responsibility to deal customer. It was bad feeling of me. Today also I called the showroom, same answer is repeating from their. With out handle how i can running the vehicle. Do need full assoon as possible. this is the my vehicle No. TN.74.AA.7511 take from KAVIN AUTO AGENCY

Thanking you
sijo jose

Dear sir,
i bought a yamaha r15 around 1.5 years ago. it stopped working within 2 days of purchase. but dealer said it was fault of battery and replaced it for me. it again stopped working within 3-4 months, same problem, it simply doesn't start. this time i took it to service center and i was told by them that it was a problem with induction coil and electrical parts doesn't come under warrenty and i was even charged for it. but within a couple of months it again broke down. this time they said it was again a problem with battery and i was asked to change it, which i did. within 2 months it again failed. it simply doesnt start. i tried contacting their customer care. this is how the conversation went.





On Mon, Aug 29, 2011 at 1:32 PM, Aravind Thampi <[protected]@gmail.com> wrote:
now u r starting to annoy me....i have been civil to you till now..i hav send all these details to you 2 times...i[censored] send me this mail asking for details one more time i will go to consumer court and file a case against you


On Mon, Aug 29, 2011 at 10:39 AM, Back Office <[protected]@yamaha-motor-india.com> wrote:

Dear Sir,

We are unable to process your complaint, as certain personal details of Your’s are not in our records. We request you to please furnish the following details:

Note: All fields marked with * are compulsory.

* Name :

* Date of Birth :

* Address, City :

* State :

* Contact Number :

Customer ID :

* Chassis Number :

* Purchase Date :

* Concern Dealer Name :

We request you to provide the details at the earliest so that your complaint is formally lodged and forwarded to the Dealer / Service Engineer for necessary corrective action.

Thanks & Regards
Customer Help Desk
Toll Free:[protected]


Aravind Thampi <[protected]@gmail.com>
[protected]:17

To
Back Office <[protected]@yamaha-motor-india.com>
cc
Subject
Re: Yamaha R15 breaking down every 2-3 months





now this is getting ridiculous...cant u guys read..all these details r there in the two mail i hav send you

On Sat, Aug 27, 2011 at 2:00 PM, Back Office <[protected]@yamaha-motor-india.com> wrote:

Dear Sir,

We are unable to process your complaint, as certain personal details of Your’s are not in our records. We request you to please furnish the following details:

Note: All fields marked with * are compulsory.


Customer ID :

* Chassis Number :

* Purchase Date :

* Concern Dealer Name :

We request you to provide the details at the earliest so that your complaint is formally lodged and forwarded to the Dealer / Service Engineer for necessary corrective action.

Thanks & Regards
Customer Help Desk
Toll Free:[protected]

Aravind Thampi <[protected]@gmail.com>
[protected]:46


To
Back Office <[protected]@yamaha-motor-india.com>
cc
Subject
Re: Yamaha R15 breaking down every 2-3 months







i have already sent u those details on aud 24..but i[censored] still need them here it is
* Name : Aravind T
>
> * Date of Birth : 08/03/1984
>
> * Address, City : Nilgir 403, Anushakthinagar, Mumbai-400094
>
> * State : Maharashtra
>
> * Contact Number :[protected]
>
> Customer ID :
>
> * Chassis Number : 06707
>
> * Purchase Date : 20/04/2010
>
> * Concern Dealer Name : Kamala Yamaha, Chembur

On Fri, Aug 26, 2011 at 12:45 PM, Back Office <[protected]@yamaha-motor-india.com> wrote:

Dear Sir,

We are unable to process your complaint, as certain personal details of Your’s are not in our records. We request you to please furnish the following details:

Note: All fields marked with * are compulsory.

* Name :

* Date of Birth :

* Address, City :

* State :

* Contact Number :

Customer ID :

* Chassis Number :

* Purchase Date :

* Concern Dealer Name :

We request you to provide the details at the earliest so that your complaint is formally lodged and forwarded to the Dealer / Service Engineer for necessary corrective action.

Thanks & Regards
Customer Help Desk
Toll Free:[protected]

Aravind Thampi <[protected]@gmail.com>
[protected]:32


To
[protected]@yamaha-motor-india.com
cc
Subject
Re: Yamaha R15 breaking down every 2-3 months









its been 3 days since i send this mail and there has been no reply
from your side. please do reply at the earliest

On Sat, Aug 20, 2011 at 2:49 PM, Aravind Thampi <[protected]@gmail.com> wrote:
> dear sir,
> i bought an r15 about an year ago and since then every 2-3 months
> some electrical component fails and the bike wont start. first
> instance occurred within 2 days of purchase. its battery failed and it
> failed to start. next time it was ignition coil and i was told at the
> service centre tht electrical components dont come under warranty and
> was charged for it. afer 2-3 months its battery failed again. atleast
> it was what i was told at the service centre. so i bought a new
> battery and within 1 week the bike failed to start again. seriously,
> i'm sick and tired of taking my bike every 2-3 months to service
> centre because some electrical componet failed and get charged for it
> on top of that during warranty period. please tell me whts the point
> of being such a reputed company if its parts have such low reliabilty.
> curretly the service centre closer to my house is alka yamaha,
>
> Aravind T
> Nilgiri 403, Anushakthinagar,
> Mumbai - 400094
>

this is how my conversation with their customer care went. this is really getting ridiculous.

Big Problem in New Vehicle
Hi,

I have problem with my Yamaha SS125, it is just 9 months old (Just done 5000 KMS).I have completed 5 free services and in the 4th and 5th service I have mentioned a complaint of engine problem (unknown noise and vibration) but no one listen and rectified it. I am totally disappointed. I dont know whom to complaint as the dealer is not taking any action on this. Please help me as this is a big problem as I can not ride the bike, it is just standing at my home.

Please provide me any contact details of Regional sales managers or some one in Yamaha Company..
My contact no.[protected].
VEHICLE DETAILS:
REG NO:TN 03 E 4520
YAMAHA SS125
ENGINE NO:ME135B041B2016496
CHASSIS NO:35B4016384

Many Thanks
VARUN PETER

I had purchased Yamaha SZ-X bike last year on the basis of getting an average of 45kmpl to 50kmpl as promised by Yamaha people in Malad West (showroom) however i am getting an average of only upto 30 kmpl even after getting the bike serviced couple of times.

I am not sure if this was just an advertising gimmick set by Yamaha. Please let me know what is the solution to this?? Also I would request you to stop making false commitments to your customers where average is concerned. Kindly look into this matter and revert back or else I will be forced to inform the media about the false commitments / advertising done by Yamaha.

With Regards

Sumit Chidanand
[protected].
[protected]@elsirelo.com

I HAVE PURCHASED THE YAMAHA FZ 16 ON 04/11/2009 , AND I AM SATISFIED WITH MY BIKE . I HAVE ONE MORE SERVICE IS PENDING . AND I HAVE LOST MY SERVICE BOOK . SERVICE ENGINEER IS TELLING ME THAT THEY CANT PROVIDE THE SERVICE WITHOUT THE SERVICE BOOK . THE COMPANY SERVICE WILL EXPIRE ON THIS OCTOBER , SO KINDLY DO NEED FULL ..


BIKE FZ 16
REGISTER NO ; KL 11 AE 51


REGARDS,

MUFEED MOIDU S V
[protected]
CALICUT
[protected]@yahoo.co.in

I purchased my FZS16 black with green form NIWAS motors in srivilliputtur, virudhunagar[DT]. i gave my bike for service but the dealer does not respond proper and service also very poor. My bike's pick up is also very low it's top speed is 104KM, it gives 35km/ltr. I told this problem with my dealer but they are not responding. I hope our company will give response for my mail and i'm waiting for your kind reply.Thank you....

Hi,

I own an Yamaha FZS bought on 5th April 2011. This was one of my long time dreams. And I didn't suppose Yamaha would treat its customers do badly.

I am giving my bike for service at ORION Motors Bangalore, starting from the 1st service. It already been 3 services by now. In the 1st service I mentioned about the Front Right Side fork getting rusty, and have some vobling in the rear wheel. The Service Manager "Mr Sethu Ram" said I would send a report to the head office and will fix this in a month. (This happened in the month of June). Nobody got in touch with me in this regard. And again I mentioned this in the second service. No Response. And in the 3rd service I had no option than asking for the mail copy that the service manager has sent as a complaint during 1st service. He denies to show me that copy. Which means they din't even consider my request. In between this I had left my bike to replace the rear mudguard, again the same person Sethu Ram asked for a day gap to deliver the bike with new rear mudguard replaced. And on the delivery date when I called them up as asked for the bike status I got a reply saying there in no Stock of Rear Mudguard in Bangalore!!!!!!. This happened for next 3 days and finally I called the Regional Service Engineer and complained about it. To my surprise my bike was delivered the Next day.(From where did the rear mudguard come in so soon?.
Now during 3rd service the mechanic in ORION inspected the Rear wheel vobling and said there is a Manufacturing defect in the Hub of the mag wheel and needs to be replaced. As he wanted me to visit orion when his manager Sethu Ram was available. I went taking off from office to ORION only to hear from "Sethu Ram" that "you have complained to the Regional Service Engineer for the mudguard issue, and you follow the same to fix the other issues, and I am no capable of resolving any of the Issues related to the bike."
Now I ask you is this what a customer should hear after investing thousands of money into a bike and get treated as Yamaha has Presented the vehicle free of cost to the customer?
I want an immediate solution to my bikes manufacturing defect problems.
I kindly request to take this issue seriously and help me with a solution.

Thanks and Regards,
Joshil G Jain.
[protected]

sir i purchase my bike on july 2011 & my rear tyre has got so much puncher & i got tired of making puncher so many times which is costly each puncer cost is rs 100/- & 8times puncher have on my bike . I wasted so much money then i finally decided to replace it but tyre was not easily avilable here so please sujest any shoaps were i replacemy rear tyre

I bought this new motorcycle in 2009 march from EM PEE MOTORS Chandigarh . . Till then I never got a satisfactory customer service , Specially if I see the first time I went to these con's .Anyway ! I did lodged the complaint after vwhich I did got the call from the sales department of YAMAHA & i WAS ASKED TO GO TO THE DEALERSHIP BUT THEIR RESPONSE WAS WORST THAN THAT . Well ! Iwas sent various SMS to get some parts changed free in the clutch system under some Recall programme by the company but for that also I was refused by the manager of EM PEE MOTORS Chandigarh ( SARDAR JI ) Who address himself as a Airforce officer but is a uncompetant professional who deserve no place in a reputed company like Yamaha .I spent a long period in U.S but never came across such a customer care . As a result I gave up going to the dealership & get my motorcycle from a private mechanic . THIS TIME I BROKE THE FOOT REST WITH THE GEAR SHIFT LEVER & WHEN I WENT TO BUY THE REQUIRED PART AS IT IS NOT AVAILABLE IN THE MARKET , THE SAME MANAGER OF EM PEE MOTORS Chandigarh REFUSED TO SELL THE PART SAYING THAT I CAN GET IT CHANGED IN THEIR AGENCY & NO COUNTER SALE MOREOVER REFUSED TO GIVE THIS IN WRITTING & TOLD ME TO DO WHATEVER I CAN . Do the needful to change this corrupt system atleast for the reputed name of YAMAHA MOTORS .

I have given my bike in service center for insurance.
insurance servery was cleared with in 2 days but due to unavailability of parts at service center ... I Can not Get get it yet...
and It is about to 15 to 20 days..

I have also talk to branch manager Mr kunal(Power bike,Adajan,surat).
but do not get any sufficient Reply .

Here is my bike details
Model : Fazer (red)
No : GJ5-HC-8422
Name: Jignesh Rana
mob: +91 [protected]

Your are Requested to do needful in this meter.