Yamaha Motor India Complaints & Reviews

Hi,

I own an Yamaha FZS bought on 5th April 2011. This was one of my long time dreams. And I didn't suppose Yamaha would treat its customers do badly.

I am giving my bike for service at ORION Motors Bangalore, starting from the 1st service. It already been 3 services by now. In the 1st service I mentioned about the Front Right Side fork getting rusty, and have some vobling in the rear wheel. The Service Manager "Mr Sethu Ram" said I would send a report to the head office and will fix this in a month. (This happened in the month of June). Nobody got in touch with me in this regard. And again I mentioned this in the second service. No Response. And in the 3rd service I had no option than asking for the mail copy that the service manager has sent as a complaint during 1st service. He denies to show me that copy. Which means they din't even consider my request. In between this I had left my bike to replace the rear mudguard, again the same person Sethu Ram asked for a day gap to deliver the bike with new rear mudguard replaced. And on the delivery date when I called them up as asked for the bike status I got a reply saying there in no Stock of Rear Mudguard in Bangalore!!!!!!. This happened for next 3 days and finally I called the Regional Service Engineer and complained about it. To my surprise my bike was delivered the Next day.(From where did the rear mudguard come in so soon?.
Now during 3rd service the mechanic in ORION inspected the Rear wheel vobling and said there is a Manufacturing defect in the Hub of the mag wheel and needs to be replaced. As he wanted me to visit orion when his manager Sethu Ram was available. I went taking off from office to ORION only to hear from "Sethu Ram" that "you have complained to the Regional Service Engineer for the mudguard issue, and you follow the same to fix the other issues, and I am no capable of resolving any of the Issues related to the bike."
Now I ask you is this what a customer should hear after investing thousands of money into a bike and get treated as Yamaha has Presented the vehicle free of cost to the customer?
I want an immediate solution to my bikes manufacturing defect problems.
I kindly request to take this issue seriously and help me with a solution.

Thanks and Regards,
Joshil G Jain.
[protected]

sir i purchase my bike on july 2011 & my rear tyre has got so much puncher & i got tired of making puncher so many times which is costly each puncer cost is rs 100/- & 8times puncher have on my bike . I wasted so much money then i finally decided to replace it but tyre was not easily avilable here so please sujest any shoaps were i replacemy rear tyre

I bought this new motorcycle in 2009 march from EM PEE MOTORS Chandigarh . . Till then I never got a satisfactory customer service , Specially if I see the first time I went to these con's .Anyway ! I did lodged the complaint after vwhich I did got the call from the sales department of YAMAHA & i WAS ASKED TO GO TO THE DEALERSHIP BUT THEIR RESPONSE WAS WORST THAN THAT . Well ! Iwas sent various SMS to get some parts changed free in the clutch system under some Recall programme by the company but for that also I was refused by the manager of EM PEE MOTORS Chandigarh ( SARDAR JI ) Who address himself as a Airforce officer but is a uncompetant professional who deserve no place in a reputed company like Yamaha .I spent a long period in U.S but never came across such a customer care . As a result I gave up going to the dealership & get my motorcycle from a private mechanic . THIS TIME I BROKE THE FOOT REST WITH THE GEAR SHIFT LEVER & WHEN I WENT TO BUY THE REQUIRED PART AS IT IS NOT AVAILABLE IN THE MARKET , THE SAME MANAGER OF EM PEE MOTORS Chandigarh REFUSED TO SELL THE PART SAYING THAT I CAN GET IT CHANGED IN THEIR AGENCY & NO COUNTER SALE MOREOVER REFUSED TO GIVE THIS IN WRITTING & TOLD ME TO DO WHATEVER I CAN . Do the needful to change this corrupt system atleast for the reputed name of YAMAHA MOTORS .

I have given my bike in service center for insurance.
insurance servery was cleared with in 2 days but due to unavailability of parts at service center ... I Can not Get get it yet...
and It is about to 15 to 20 days..

I have also talk to branch manager Mr kunal(Power bike,Adajan,surat).
but do not get any sufficient Reply .

Here is my bike details
Model : Fazer (red)
No : GJ5-HC-8422
Name: Jignesh Rana
mob: +91 [protected]

Your are Requested to do needful in this meter.

complaint about dealer he is not give proper serves. bike's carboreter is lick-age & in worrenty before this i had complain for 9 time this is totally carelessness for . the owner did not respond me correctly .YAMAHA company is also responsible for not giving me new part .if any injure happens with me then YAMAHA company is responsible for this. when i put petrol of 100/- RS it is lost with in 5 hours if that lick age get fired then my life will come to an end . please care my life.

I had a very bad taste of service from your Service centre which is at thane (Kothari ware house, Hiranandani Estate, Manpada)
I went to replace my metre cable, it was done
I requested the mechanic(Saifuddin) to adjust the leg guard which was crossly fitted at the time of purchase itsself.
he made me wait for an hour & he was not ready to do it & claimed it to be Damaged one & cannot be Recorrected, (there is not a single scratch in it).
I re requested the manager, when he insisted the mechanic to attend the job he went to the vehicle & started Kicking the Guard with anger.
I asked him to stop, he said this is the only way to recorrect it, this is very Disguisting if a new bike is kicked in front of owner.
even after that when i shouted at him the manager also started support him saying go to the dealer from where u have purchased the vehicle.
I expect an apology & recorrect the same from your end

Thanks & Regards
Venkatesh
[protected]
[protected]@yahoo.com

i purchased my yamha bike r15 3yr. back i am facing after sales service since i have purchased the bike i called yamaha many times but only one thing they say is that on next service your problem will be resolved on running about 2km my bike engine heat so much that i have to give a break to my journey for some time and it happens again and again for a short time and i am so much frustated that it has become a show piece for me and everytime i told yamaha about my problems but there is no positive reponse

at last i lodge my complaint on consumer complaint with a positive hope

I'm rasheed fro Guduvancheri I have recently bought a Yamaha ss125 Bike on 16th Oct 11 in Paras yamaha in mount Road, With 1 month I have replaced 2 batteries with the complain of not working the Self Start. Totall worst Service, The service engnieer Mr.Stalin itself stating that if you have the problem again he told me to write a complain and also atating that about his product this is the failure model bike, why you have purchase? Has a Service engineer has to solve the problem he himself stating that about your product, The Name YAMAHA is get worst due to the bad Service and wrong commitment to the Customers while selling the product. And also while giving for Service there is no propre reply and nor attending to the Customers and satify their needs, Totally WORST Service about the PARAS YAMAHA. IF Really some higher official takes this issue and solve my problem. Other wise you will get lot of complain like this and i can go the higher level. Pls call me Urgent and sovle my issue. [protected].

Dear Sir,

I have purchased a Yamaha FZ almost 5 or 6 months ago, but since last 2 months the blockage system of bike has been damaged and bcoz of that lots of smoke is coming from silencer, I have log complaint in yamaha showroom at chembur near david garage opp. to neelkamal hotel, chembur mum-71 but still no action has been taken and still my bike problem is not sort out.....
So, plzz sir i apologize you plzzz you have to take some action, and plzzz sort out my problem as soon as possible.
I hope some reply from u & sir here is my contact no. [protected] / [protected]

Dear Sir,

I have purchased YBR 110 bike on YAMAHA showroom in my location Tondiarpet, MANI MOTORS and september 2011 month onwards my bike was not running properly because of CD Unit not working properly

Kindly suggest me to come out of this problem

Regards




D.M.V.Murthy
[protected]

I have purchased Yamaha Bike “FZ-S” in November, 2011 from your dealer “M/s. Gupta Motors, Jalandhar, Punjab”, now I got information from service engineer of said dealer that the bike Piston Kit has to be replaced.

I have never experienced such a bad news in my past experience with my previous bike Pulsar 150 of Bajaj. I used my pulsar bike rough & tough even very grievous way but I never heard this thing that my Piston Kit is damaged or else & has to be replaced in my four years riding period.

For your information, I purchased FZ-S in November last year as I said above & avail two free services before going to displace in April month end for some months. First service in third week of December (800Kms) & second service in first week of March (2000 kms).

I returned back to my home place in starting August & within 12days I took my bike for got services (5856kms) & where I faced a lot of problem as following:

Reached service center (M/s. Gupta Motors) around 2:00 noon
Request for Service the bike immediately & get response after 45min (Yes or No response)
After complete all the formalities I have been informed that two services elapsed & fifth free service will be applied. I have no time to arguments because I have to reach my office before 3 o’clock I said go ahead with the same & confirm me exact time of delivery.
6.00pm time I got but I requested for 6.10pm time for my bike due to some traffic as well as rush on the way & confirmed by service engineer sharp 6.10pm
I reached sharp 6.00pm near by M/s. Gupta Motors and made call to service engineer that I’m just reaching & prepare the invoice as well as clearing docs but I got reply that he is on the way to home & come tomorrow. I said “I’m going to your office & reply there this thing that after commitment you didn’t wait & going to home.
When I reached M/s. Gupta Motors, I told everything which was confirmed to me & make again call to service engineer & he put the phone on “SWITCH OFF”
After all unenviable response I have been informed to come tomorrow evening as (*) your bike is service successfully (morning time I refused because of my office timing is 9.30am to 6.00pm).
Next day morning (I think after some pressing by manager of M/s. Gupta Motors to their service engineer) I received a call from service engineer that your bike Piston kit has to be replaced (*) and overall charges for the same will be around 5000~6000INR & is not under warranty (got response from service engineer without checking docs)
I shocked & speechless to any argument as I’m not engineer or technically sound.
I told that I’m unable to pay such a big amount as the bike is new and I refused to change the kit & He told you can take your bike but it has to be replaced & check your engine oil fortnightly basis from us & not go with this bike on long route.
At evening when I reached again he was not there and I took my bike and came back to my routine.
After then (For checking of engine oil fortnightly) I reached back to M/s. Gupta Motors on 5th September & request again to change the kit on free of cost because this bike is almost 9 months old. But after a 4 hours waiting got response in negative.

My mean to write a history and in detail is to just clear you that where & how I reached this situation from bike successfully service to replacement of Piston kit on chargeable basis instead under warranty.

Now yesterday I’m facing pick-up problem in my bike & I’m unable to pay a such amount within a year time of bike. It’s really a shocking & bad experience in Yamaha Bike which I have never experienced in my previous bike (Pulsar) and hope that no anyone other had before in any bike. I change to Yamaha because in biking only two are legend one with quality & performance - are Enfield & Yamaha but I think I’m wrong.

Now I humble request you to solve this matter on priority basis as I’m depending on my bike more than any other thing because of my routine & work need and don’t force to quite using Yamaha products in future please.

Waiting for a favorable response immediately.

Thanking you,
With kind regards

Aman Deep Singh
Asst. Mgr. Mtls

Works: Kapsons Industries Ltd – G.T. Road, Suranussi, Jalandhar, Punjab, India

Resi: NA278 KIshan Pura Jalandhar, Punjab, India

( +[protected]Direct)

( +91 181 5066265, 5066380

È +91 [protected]

* [protected]@kapsonsindustries.com, amandeep.[protected]@gmail.com

Sir/ Madam,

Registration Number : KL 01 BC 4593
Bike model : YAMAHA R15
Address of dealer: HILTON YAMAHA, ULLOR, TRIVANDRUM, KERALA .
Engine number : 2035330/1035161
I own this vehicle ( registration in my mother's name Udayakumari S) only from last month, it was the perfect bike for me and it was my dream to have this bike and I waited a long time for this .
It was on 23/9/2011 I have given my R15 towards its 1st service at HILTON YAMAHA ULLOR and they told me it will take two days for its service and I was ready to wait because I wanted my
bike at perfect condition. On 24/9/2011 about 3.30 pm I went to the service center to collect my vehicle and I collected it and got out while i was checking the paint from the body was gone
it was Heartbreking for me and on further inspection I found that paint from various parts have gone and a bubble like swelling had occurd all over it so I complained it to the service center and
they told me they will replece that part. But Sir/ Madam I fear that this painting problem will arise all round the body and I want to replace my bike with new one or please change all the parts
with new parts. It is quite heartbreaking for me because I trusted yamaha motors and your after sales service too much to spend my 107000RS on this bike. Please do take actions towards
this and please make it fast I need my bike as soon as possible .
Yours sincerely
Abhayy Dev A

While servicing the free service of my new bike, AMRIT MOTORS forgot to put back one of the spare part of my bike that is called dusk that attached with the plug to make it cooler. They admit it that it is the mistake on their part but no one really want to help. They said that person lefts the job who serves your bike last time (3rd Free Service) and that part is missed now. Both in 4th and 5th free service, I requested them to bring the new one and I am ready to pay for it but even then they don't care and up till now they just make excuses that part is not easily available, sometimes said on the way, sometimes will be available in 2 days. This left no other option for me except complaining here.

My new bike is now in lot of trouble due to that but no one from YAMAHA ready to help even I emailed them twice. Their 1 year warranty is nothing more then a joke.

Please contact them and ask them to help me.

Their contact details are:-

AMRIT MOTORS
PLOT NO 2481
JANTA NAGAR
GILL ROAD
LUDHIANA
PUNJAB

Contact:[protected]-204 [protected]

Please do something soon.

Thanks & Regards,
Amit Gupta
[protected]

Dear Sir/Mam,

This is to bring to your kind attention that, i have bought a Yamaha SZR bike in the month of June, 2011. I gave for 1st services @ Mani motors(Tondiarpet, Chennai), the service was bit satisfactory. But gave my 2nd service @ Raj Yamaha (OMR, Chennai), the Service & the relationship was extremely unsatisfactory & Sick. They called after a week to check if the service was good, I told them that I still have a problem with the accelaration, gear & the milage of the bike. They asked me to come the very next day. I did, stating the complaint. But when i went in the evening to pick the bike, the problem has been worse & the Manager there never seem to look into the complaint. after waiting for 1hr, he sent a Service guy to check. The guy cheked & said that the problem i stated is genuine. Later the Manager also rode the bike, but he says "there is no such problem & the bike model itself seems to be like that" later the manager gave me someother bike of the same model for a test ride. That bike does not have that problem. One of the service man from the same center adviced me not to give my bike for service there, since they dont genuinely look into the problem. The Manager is also harsh to all the customers who gave for services.
Due to few service centers like this the whole brand value is getting affected.
Please suggest me a another good Yamaha Service Center where I can get my bike properly serviced.

Kindlg request you to take some serious action against the issue.

Thanks & Regards,
Alfred

dear sir mr.Suzuki
i am waiting for yamaha yzf 250cc r4 in india please sent launching date on my email id & in jodhpur service is very bad beacuse i have baught yamaha fazer in 2010 then yamaha service is very bad.
plase response soon


your regads
jitendra sharma

Sir,
maine March 2011 ke last week me Yamaha Motor cycle ka SS125 model (GLADIATOR) ,RENU YAMAHA RAIGARH (C.G) se puchase kiya , 1 week me hi self starting problem aaya maine RENU YAMAHA RAIGARH me complain kiya ,unhone pahle to battery charge kiya uske kuch din baad hi phir self starting problem aaya phir unhone lage huye battery ko change karke naya battery lagaya ,phir 1month ke baad phir yahi problem aaya , phir unhone second new battry 26.07.2011 ko usse jyada capacity ka lagaya, aaj 17.09.2011 ko phir wahi problem aaya, main kiya karu itna bad service apne life me kabhi nahi dekha. plz iska correct solution kiya jaye .ye to consumer k sath dhokha kiya ja raha hai. MANISH JANGDE , MITTHUMUDA HIRANAGAR RAIGARH (C.G.) , MOB. NO. [protected], BIKE NO. CG13P-0242

Hi

I have purchase a Yamaha SZ bike in April 2011, at the time of purchase the company dealer told me that the mileage of the bike would be 50 per/liter. but after 2 nd service i am not getting the mileage even 30 per/liter.
i have tried to the contact for the service center too for that problem but they are not able to do that in this.
request you to please look after into this because now i am not able to maintain this bike, because of the wrong information provided by the dealer and company catalog.

pls give me appropriate solution for the above mentioned problem.

regards,
Golokendu
ph[protected]

the service of yamaha sucs. i'v gave my yamaha r15 to the service centre 10days before for repalcing some parts and they said i'll get the bike done after 2 days but till now m not getting the positive responce from service centre (malad). m really disappoint with their behaviour n i'v didn't expected this kind of behaviour with this type of international brand n world's leading bike company.

I have purchase YAMAHA SZ-X bike on December 2010 from MALAD YAMHA FACTORY SHOP. I have been told this bike will give average of 60 KMPL but after 4th service also a average is not more than 40 KMPL.
Even on my 4th service when i went to took my bike there was a starting problem in my bike they handover me by removing some petrol from carborater & told me once the engine get worm bike will run properly. there was a choke problem in my bike witch a technician did not check. The running problem of my bike engine was still there when i used bike for a day so i went to the service center by the time have notice them a choke problem. when I went to take bike they told the choke problem is also solved & charge me 100 Rs. witch they should not. Even after the chock problem was there after 4 to 5 days my bike engine was not starting coz of choke in the middle of road, there was no option than a local technician he shown me the chock piston was blocked due to rust witch was not cleaned by YAMAHA. the local technician has done it well till today the choke is running well. This has happened at YAMAHA MALAD FACTORY SHOP .

Dear to Whom It May concer,

I bought Frazer Yamaha on May 22, 2011 at Shivalaya Coloniser pvt Ltd 166/1 Opp. Era Mall, Delhi Road, Meerut city. However, from the very beginning, The bike is having following problems.

1. Shocker is almost dump.
2. Brake shoes are not working at all.
3. Plastic body is faded.
4. Handle is bubling with awfull noise.
When i complained to the dealers. He did not listen me at all, therefore, I am writing to you. Please look into the matter and do the needful at the earliest.

Best wishes
Tariq Butt
[protected]
[protected]@gmail.com