Yamaha Motor India Complaints & Reviews

Respected Sir,
As all of them, im also WAS a fan n lovr of Yamaha, till the National Auto Agency Tirur, Service Manager Anuraj misvehaved against me... B4 1 month.. I met with an slight accident.. And, i pushd my Yamaha Fazer 153 into their garage.. But, till on this day, evn a month is ovr, i only got my bik yestrdy... But still, he cheated me.. The bik started a sound from engine, after travellng 12 km away from the centre... I still have believe in Yamaha... They r rqstng to bring bik there again, and will need 1 week for compltng work... Pls take an action against him please...........

Dear Mr.Takahashi,

I am an owner of a Yamaha Fazer that I purchased in March, 2011 last year. Since the last one a half year, the vehicle has just covered 6000kms. I had dropped my bike for a routine service & for heavy corrosion in the entire vehicle. Almost 10 days have passed and the job is still not done. When I checked with the dealer, he says that the company is not giving any response hence either i collect the bike without the job or talk to whoever i can to get the job done.

Since the dealer was helpless, I spoke to Mr.Sandeep from Yamaha and he said he will look into the matter but nothing happened even after that. I again called up Mr.Sandeep and reminded him about my vehicle and he said he will check and call back and he didnt bother call back. Later on Saturday, I again called up Sandeep and asked him what is happening on my vehicle and he said he will back but again the same false promise. On Saturday afternoon, I again called him and he said that he has done the work and i can go an collect the bike. I asked him the details of the jobs carried out but he refused to share and kept saying that i should go and collect the bike. After much attempts, he said that he has done a brush touch up on the vehicle and replaced one or two parts only. I asked him technically when the corrosion has reached the bare metal how long you expect it to stay with a mere brush touch up. This is a clear case of poor product quality and should be replaced without any doubt as the bike is under warranty. He upfrontly said that he will not replace the parts and i can do whatever i want. Is this the way one talks to Customer, is this Customer Service. Later on when i called him back, he says, if ou will request me, i can do something or else I can go to hell. What a horrendous treatment was that. I have never experienced such roadside treatment even from a roadside mechanic and it was surprising that a representative of a company speaks so arrogantly. HORRIBLE COMPANY.

I later on reported this matter to Mr.Naik but he also refused to hear me and hung up the phone. It seems that Yamaha has emloyed bunch of arrogant and care a damn attitude people. I still cant believe a company having employed such anti-customer employees. Its not the question of a Rs.1000 /- parts, its about the attitude of the people in your company. I will pay every single penny that it takes to set my vehicle right but I dont need any favours from Yamaha now. All I want to know, is there even one single person in the company who knows how to hear a Customer, talk politely, resolve Customer concern and build relation can call me on [protected]. I would appreciate if you personally call me me and hear me out. Its my request, please dont ask Mr.Sandeep or Mr.Naik to contact me henceforth.

Thoroughlly disappointed & angry with the entire approach.

Regards,
Sushant Paradkar

I have purchased a Yahama FZ motorcycle in February this year.
From few Months the bike has started to give problems related to the Engine and the Breaks.
The engine suddenly stops even during speed of 20 to 30 kmphs. When i bought the bike the Acceleration was good and bikes runs very free but from 3 to 4 months, i faces many problems regarding engine. i have been to service centre many times but at that time they give the bike after inspection they say its completely ok but afterward again the same problem appears again. I was very happy when i bought the bike but now i am very disappointing. My Brother have the same bike of same month but its runs as perfect as it was. Its my request please change the engine of my bike. I am getting Irritated day by day.

Maaz Ahmad (Mumbai)
[protected]/ [protected]
[protected]@gmail.com

Dear Sir,
I did not getting FZ's handle's from this showroom. It is thee 15the days. They don't know when it will come. They don't have any responsibility to deal customer. It was bad feeling of me. Today also I called the showroom, same answer is repeating from their. With out handle how i can running the vehicle. Do need full assoon as possible. this is the my vehicle No. TN.74.AA.7511 take from KAVIN AUTO AGENCY

Thanking you
sijo jose

Dear sir,
i bought a yamaha r15 around 1.5 years ago. it stopped working within 2 days of purchase. but dealer said it was fault of battery and replaced it for me. it again stopped working within 3-4 months, same problem, it simply doesn't start. this time i took it to service center and i was told by them that it was a problem with induction coil and electrical parts doesn't come under warrenty and i was even charged for it. but within a couple of months it again broke down. this time they said it was again a problem with battery and i was asked to change it, which i did. within 2 months it again failed. it simply doesnt start. i tried contacting their customer care. this is how the conversation went.





On Mon, Aug 29, 2011 at 1:32 PM, Aravind Thampi <[protected]@gmail.com> wrote:
now u r starting to annoy me....i have been civil to you till now..i hav send all these details to you 2 times...i[censored] send me this mail asking for details one more time i will go to consumer court and file a case against you


On Mon, Aug 29, 2011 at 10:39 AM, Back Office <[protected]@yamaha-motor-india.com> wrote:

Dear Sir,

We are unable to process your complaint, as certain personal details of Your’s are not in our records. We request you to please furnish the following details:

Note: All fields marked with * are compulsory.

* Name :

* Date of Birth :

* Address, City :

* State :

* Contact Number :

Customer ID :

* Chassis Number :

* Purchase Date :

* Concern Dealer Name :

We request you to provide the details at the earliest so that your complaint is formally lodged and forwarded to the Dealer / Service Engineer for necessary corrective action.

Thanks & Regards
Customer Help Desk
Toll Free:[protected]


Aravind Thampi <[protected]@gmail.com>
[protected]:17

To
Back Office <[protected]@yamaha-motor-india.com>
cc
Subject
Re: Yamaha R15 breaking down every 2-3 months





now this is getting ridiculous...cant u guys read..all these details r there in the two mail i hav send you

On Sat, Aug 27, 2011 at 2:00 PM, Back Office <[protected]@yamaha-motor-india.com> wrote:

Dear Sir,

We are unable to process your complaint, as certain personal details of Your’s are not in our records. We request you to please furnish the following details:

Note: All fields marked with * are compulsory.


Customer ID :

* Chassis Number :

* Purchase Date :

* Concern Dealer Name :

We request you to provide the details at the earliest so that your complaint is formally lodged and forwarded to the Dealer / Service Engineer for necessary corrective action.

Thanks & Regards
Customer Help Desk
Toll Free:[protected]

Aravind Thampi <[protected]@gmail.com>
[protected]:46


To
Back Office <[protected]@yamaha-motor-india.com>
cc
Subject
Re: Yamaha R15 breaking down every 2-3 months







i have already sent u those details on aud 24..but i[censored] still need them here it is
* Name : Aravind T
>
> * Date of Birth : 08/03/1984
>
> * Address, City : Nilgir 403, Anushakthinagar, Mumbai-400094
>
> * State : Maharashtra
>
> * Contact Number :[protected]
>
> Customer ID :
>
> * Chassis Number : 06707
>
> * Purchase Date : 20/04/2010
>
> * Concern Dealer Name : Kamala Yamaha, Chembur

On Fri, Aug 26, 2011 at 12:45 PM, Back Office <[protected]@yamaha-motor-india.com> wrote:

Dear Sir,

We are unable to process your complaint, as certain personal details of Your’s are not in our records. We request you to please furnish the following details:

Note: All fields marked with * are compulsory.

* Name :

* Date of Birth :

* Address, City :

* State :

* Contact Number :

Customer ID :

* Chassis Number :

* Purchase Date :

* Concern Dealer Name :

We request you to provide the details at the earliest so that your complaint is formally lodged and forwarded to the Dealer / Service Engineer for necessary corrective action.

Thanks & Regards
Customer Help Desk
Toll Free:[protected]

Aravind Thampi <[protected]@gmail.com>
[protected]:32


To
[protected]@yamaha-motor-india.com
cc
Subject
Re: Yamaha R15 breaking down every 2-3 months









its been 3 days since i send this mail and there has been no reply
from your side. please do reply at the earliest

On Sat, Aug 20, 2011 at 2:49 PM, Aravind Thampi <[protected]@gmail.com> wrote:
> dear sir,
> i bought an r15 about an year ago and since then every 2-3 months
> some electrical component fails and the bike wont start. first
> instance occurred within 2 days of purchase. its battery failed and it
> failed to start. next time it was ignition coil and i was told at the
> service centre tht electrical components dont come under warranty and
> was charged for it. afer 2-3 months its battery failed again. atleast
> it was what i was told at the service centre. so i bought a new
> battery and within 1 week the bike failed to start again. seriously,
> i'm sick and tired of taking my bike every 2-3 months to service
> centre because some electrical componet failed and get charged for it
> on top of that during warranty period. please tell me whts the point
> of being such a reputed company if its parts have such low reliabilty.
> curretly the service centre closer to my house is alka yamaha,
>
> Aravind T
> Nilgiri 403, Anushakthinagar,
> Mumbai - 400094
>

this is how my conversation with their customer care went. this is really getting ridiculous.

Big Problem in New Vehicle
Hi,

I have problem with my Yamaha SS125, it is just 9 months old (Just done 5000 KMS).I have completed 5 free services and in the 4th and 5th service I have mentioned a complaint of engine problem (unknown noise and vibration) but no one listen and rectified it. I am totally disappointed. I dont know whom to complaint as the dealer is not taking any action on this. Please help me as this is a big problem as I can not ride the bike, it is just standing at my home.

Please provide me any contact details of Regional sales managers or some one in Yamaha Company..
My contact no.[protected].
VEHICLE DETAILS:
REG NO:TN 03 E 4520
YAMAHA SS125
ENGINE NO:ME135B041B2016496
CHASSIS NO:35B4016384

Many Thanks
VARUN PETER

I had purchased Yamaha SZ-X bike last year on the basis of getting an average of 45kmpl to 50kmpl as promised by Yamaha people in Malad West (showroom) however i am getting an average of only upto 30 kmpl even after getting the bike serviced couple of times.

I am not sure if this was just an advertising gimmick set by Yamaha. Please let me know what is the solution to this?? Also I would request you to stop making false commitments to your customers where average is concerned. Kindly look into this matter and revert back or else I will be forced to inform the media about the false commitments / advertising done by Yamaha.

With Regards

Sumit Chidanand
[protected].
[protected]@elsirelo.com

I HAVE PURCHASED THE YAMAHA FZ 16 ON 04/11/2009 , AND I AM SATISFIED WITH MY BIKE . I HAVE ONE MORE SERVICE IS PENDING . AND I HAVE LOST MY SERVICE BOOK . SERVICE ENGINEER IS TELLING ME THAT THEY CANT PROVIDE THE SERVICE WITHOUT THE SERVICE BOOK . THE COMPANY SERVICE WILL EXPIRE ON THIS OCTOBER , SO KINDLY DO NEED FULL ..


BIKE FZ 16
REGISTER NO ; KL 11 AE 51


REGARDS,

MUFEED MOIDU S V
[protected]
CALICUT
[protected]@yahoo.co.in

I purchased my FZS16 black with green form NIWAS motors in srivilliputtur, virudhunagar[DT]. i gave my bike for service but the dealer does not respond proper and service also very poor. My bike's pick up is also very low it's top speed is 104KM, it gives 35km/ltr. I told this problem with my dealer but they are not responding. I hope our company will give response for my mail and i'm waiting for your kind reply.Thank you....

Hi,

I own an Yamaha FZS bought on 5th April 2011. This was one of my long time dreams. And I didn't suppose Yamaha would treat its customers do badly.

I am giving my bike for service at ORION Motors Bangalore, starting from the 1st service. It already been 3 services by now. In the 1st service I mentioned about the Front Right Side fork getting rusty, and have some vobling in the rear wheel. The Service Manager "Mr Sethu Ram" said I would send a report to the head office and will fix this in a month. (This happened in the month of June). Nobody got in touch with me in this regard. And again I mentioned this in the second service. No Response. And in the 3rd service I had no option than asking for the mail copy that the service manager has sent as a complaint during 1st service. He denies to show me that copy. Which means they din't even consider my request. In between this I had left my bike to replace the rear mudguard, again the same person Sethu Ram asked for a day gap to deliver the bike with new rear mudguard replaced. And on the delivery date when I called them up as asked for the bike status I got a reply saying there in no Stock of Rear Mudguard in Bangalore!!!!!!. This happened for next 3 days and finally I called the Regional Service Engineer and complained about it. To my surprise my bike was delivered the Next day.(From where did the rear mudguard come in so soon?.
Now during 3rd service the mechanic in ORION inspected the Rear wheel vobling and said there is a Manufacturing defect in the Hub of the mag wheel and needs to be replaced. As he wanted me to visit orion when his manager Sethu Ram was available. I went taking off from office to ORION only to hear from "Sethu Ram" that "you have complained to the Regional Service Engineer for the mudguard issue, and you follow the same to fix the other issues, and I am no capable of resolving any of the Issues related to the bike."
Now I ask you is this what a customer should hear after investing thousands of money into a bike and get treated as Yamaha has Presented the vehicle free of cost to the customer?
I want an immediate solution to my bikes manufacturing defect problems.
I kindly request to take this issue seriously and help me with a solution.

Thanks and Regards,
Joshil G Jain.
[protected]

sir i purchase my bike on july 2011 & my rear tyre has got so much puncher & i got tired of making puncher so many times which is costly each puncer cost is rs 100/- & 8times puncher have on my bike . I wasted so much money then i finally decided to replace it but tyre was not easily avilable here so please sujest any shoaps were i replacemy rear tyre

I bought this new motorcycle in 2009 march from EM PEE MOTORS Chandigarh . . Till then I never got a satisfactory customer service , Specially if I see the first time I went to these con's .Anyway ! I did lodged the complaint after vwhich I did got the call from the sales department of YAMAHA & i WAS ASKED TO GO TO THE DEALERSHIP BUT THEIR RESPONSE WAS WORST THAN THAT . Well ! Iwas sent various SMS to get some parts changed free in the clutch system under some Recall programme by the company but for that also I was refused by the manager of EM PEE MOTORS Chandigarh ( SARDAR JI ) Who address himself as a Airforce officer but is a uncompetant professional who deserve no place in a reputed company like Yamaha .I spent a long period in U.S but never came across such a customer care . As a result I gave up going to the dealership & get my motorcycle from a private mechanic . THIS TIME I BROKE THE FOOT REST WITH THE GEAR SHIFT LEVER & WHEN I WENT TO BUY THE REQUIRED PART AS IT IS NOT AVAILABLE IN THE MARKET , THE SAME MANAGER OF EM PEE MOTORS Chandigarh REFUSED TO SELL THE PART SAYING THAT I CAN GET IT CHANGED IN THEIR AGENCY & NO COUNTER SALE MOREOVER REFUSED TO GIVE THIS IN WRITTING & TOLD ME TO DO WHATEVER I CAN . Do the needful to change this corrupt system atleast for the reputed name of YAMAHA MOTORS .

I have given my bike in service center for insurance.
insurance servery was cleared with in 2 days but due to unavailability of parts at service center ... I Can not Get get it yet...
and It is about to 15 to 20 days..

I have also talk to branch manager Mr kunal(Power bike,Adajan,surat).
but do not get any sufficient Reply .

Here is my bike details
Model : Fazer (red)
No : GJ5-HC-8422
Name: Jignesh Rana
mob: +91 [protected]

Your are Requested to do needful in this meter.

complaint about dealer he is not give proper serves. bike's carboreter is lick-age & in worrenty before this i had complain for 9 time this is totally carelessness for . the owner did not respond me correctly .YAMAHA company is also responsible for not giving me new part .if any injure happens with me then YAMAHA company is responsible for this. when i put petrol of 100/- RS it is lost with in 5 hours if that lick age get fired then my life will come to an end . please care my life.

I had a very bad taste of service from your Service centre which is at thane (Kothari ware house, Hiranandani Estate, Manpada)
I went to replace my metre cable, it was done
I requested the mechanic(Saifuddin) to adjust the leg guard which was crossly fitted at the time of purchase itsself.
he made me wait for an hour & he was not ready to do it & claimed it to be Damaged one & cannot be Recorrected, (there is not a single scratch in it).
I re requested the manager, when he insisted the mechanic to attend the job he went to the vehicle & started Kicking the Guard with anger.
I asked him to stop, he said this is the only way to recorrect it, this is very Disguisting if a new bike is kicked in front of owner.
even after that when i shouted at him the manager also started support him saying go to the dealer from where u have purchased the vehicle.
I expect an apology & recorrect the same from your end

Thanks & Regards
Venkatesh
[protected]
[protected]@yahoo.com

i purchased my yamha bike r15 3yr. back i am facing after sales service since i have purchased the bike i called yamaha many times but only one thing they say is that on next service your problem will be resolved on running about 2km my bike engine heat so much that i have to give a break to my journey for some time and it happens again and again for a short time and i am so much frustated that it has become a show piece for me and everytime i told yamaha about my problems but there is no positive reponse

at last i lodge my complaint on consumer complaint with a positive hope

I'm rasheed fro Guduvancheri I have recently bought a Yamaha ss125 Bike on 16th Oct 11 in Paras yamaha in mount Road, With 1 month I have replaced 2 batteries with the complain of not working the Self Start. Totall worst Service, The service engnieer Mr.Stalin itself stating that if you have the problem again he told me to write a complain and also atating that about his product this is the failure model bike, why you have purchase? Has a Service engineer has to solve the problem he himself stating that about your product, The Name YAMAHA is get worst due to the bad Service and wrong commitment to the Customers while selling the product. And also while giving for Service there is no propre reply and nor attending to the Customers and satify their needs, Totally WORST Service about the PARAS YAMAHA. IF Really some higher official takes this issue and solve my problem. Other wise you will get lot of complain like this and i can go the higher level. Pls call me Urgent and sovle my issue. [protected].

Dear Sir,

I have purchased a Yamaha FZ almost 5 or 6 months ago, but since last 2 months the blockage system of bike has been damaged and bcoz of that lots of smoke is coming from silencer, I have log complaint in yamaha showroom at chembur near david garage opp. to neelkamal hotel, chembur mum-71 but still no action has been taken and still my bike problem is not sort out.....
So, plzz sir i apologize you plzzz you have to take some action, and plzzz sort out my problem as soon as possible.
I hope some reply from u & sir here is my contact no. [protected] / [protected]

Dear Sir,

I have purchased YBR 110 bike on YAMAHA showroom in my location Tondiarpet, MANI MOTORS and september 2011 month onwards my bike was not running properly because of CD Unit not working properly

Kindly suggest me to come out of this problem

Regards




D.M.V.Murthy
[protected]

I have purchased Yamaha Bike “FZ-S” in November, 2011 from your dealer “M/s. Gupta Motors, Jalandhar, Punjab”, now I got information from service engineer of said dealer that the bike Piston Kit has to be replaced.

I have never experienced such a bad news in my past experience with my previous bike Pulsar 150 of Bajaj. I used my pulsar bike rough & tough even very grievous way but I never heard this thing that my Piston Kit is damaged or else & has to be replaced in my four years riding period.

For your information, I purchased FZ-S in November last year as I said above & avail two free services before going to displace in April month end for some months. First service in third week of December (800Kms) & second service in first week of March (2000 kms).

I returned back to my home place in starting August & within 12days I took my bike for got services (5856kms) & where I faced a lot of problem as following:

Reached service center (M/s. Gupta Motors) around 2:00 noon
Request for Service the bike immediately & get response after 45min (Yes or No response)
After complete all the formalities I have been informed that two services elapsed & fifth free service will be applied. I have no time to arguments because I have to reach my office before 3 o’clock I said go ahead with the same & confirm me exact time of delivery.
6.00pm time I got but I requested for 6.10pm time for my bike due to some traffic as well as rush on the way & confirmed by service engineer sharp 6.10pm
I reached sharp 6.00pm near by M/s. Gupta Motors and made call to service engineer that I’m just reaching & prepare the invoice as well as clearing docs but I got reply that he is on the way to home & come tomorrow. I said “I’m going to your office & reply there this thing that after commitment you didn’t wait & going to home.
When I reached M/s. Gupta Motors, I told everything which was confirmed to me & make again call to service engineer & he put the phone on “SWITCH OFF”
After all unenviable response I have been informed to come tomorrow evening as (*) your bike is service successfully (morning time I refused because of my office timing is 9.30am to 6.00pm).
Next day morning (I think after some pressing by manager of M/s. Gupta Motors to their service engineer) I received a call from service engineer that your bike Piston kit has to be replaced (*) and overall charges for the same will be around 5000~6000INR & is not under warranty (got response from service engineer without checking docs)
I shocked & speechless to any argument as I’m not engineer or technically sound.
I told that I’m unable to pay such a big amount as the bike is new and I refused to change the kit & He told you can take your bike but it has to be replaced & check your engine oil fortnightly basis from us & not go with this bike on long route.
At evening when I reached again he was not there and I took my bike and came back to my routine.
After then (For checking of engine oil fortnightly) I reached back to M/s. Gupta Motors on 5th September & request again to change the kit on free of cost because this bike is almost 9 months old. But after a 4 hours waiting got response in negative.

My mean to write a history and in detail is to just clear you that where & how I reached this situation from bike successfully service to replacement of Piston kit on chargeable basis instead under warranty.

Now yesterday I’m facing pick-up problem in my bike & I’m unable to pay a such amount within a year time of bike. It’s really a shocking & bad experience in Yamaha Bike which I have never experienced in my previous bike (Pulsar) and hope that no anyone other had before in any bike. I change to Yamaha because in biking only two are legend one with quality & performance - are Enfield & Yamaha but I think I’m wrong.

Now I humble request you to solve this matter on priority basis as I’m depending on my bike more than any other thing because of my routine & work need and don’t force to quite using Yamaha products in future please.

Waiting for a favorable response immediately.

Thanking you,
With kind regards

Aman Deep Singh
Asst. Mgr. Mtls

Works: Kapsons Industries Ltd – G.T. Road, Suranussi, Jalandhar, Punjab, India

Resi: NA278 KIshan Pura Jalandhar, Punjab, India

( +[protected]Direct)

( +91 181 5066265, 5066380

È +91 [protected]

* [protected]@kapsonsindustries.com, amandeep.[protected]@gmail.com