Yamaha Motor India Complaints & Reviews

I am balaji srinivasan. I bought Yamaha fz-x in September 12 2021. I was little delay in my second service. Now my bikes battery doesn't work and also it's under warranty. But service center (Sampathrajji motors -little kanchipuram) told that they didn't change my battery under warranty, they ask cash for change. But my bike is under warranty there is still 2 month more. They behave like rude and didn't give proper response. I was already informed them about the battery issue but they didn't do anything on that, now only i realise that. Please help me to change my battery under warranty. Thank you

Dear Sir,
I purchased Yamaha FZ bike in 2019. The bike was of BS4 engine and the very next day showroom was shut down. The owner of showroom ran away in 2-3 days.
I have that bike with me without RTO passing. Please get me the Invoice and guide me for RTO passing.

To Whoever It May Concern,

This mail is with regards to the agonizing, unsatisfactory, unpleasant, and poor customer service from Yamaha.

I had raised a complaint with the customer executives on the 21st of June, 2022 regarding the extended duration of spare parts unavailability for my Aerox 155. Since, the scooter is top of it's line and the most expensive scooter in the Indian market, having spent 1.7 lakhs on the same, I certainly expected satisfying service.

The vehicle was submitted to the dealership 'Technocon Services' for repair in Howrah, West Bengal on the 1st of June, 2022. As informed by the dealership, I was supposed to receive my vehicle by the 20th of June. I do not have any issues with the dealership executives' behavior, response, and interest regarding the same. They have tried to be as helpful as they could, but the underlying problem is with Yamaha themselves, which I failed to identify. Most of the spare parts were replaced, except the main part which was damaged, i.e, the left body panel.

As I have been taking updates from the dealership, they have kept on updating me about the parts not being billed and sent by Yamaha due to unavailability. My expected date of arrival got delayed from the 20th of June to the 10th of July, causing me immense problems while traveling to work on a daily basis.

I raised a ticket regarding the issue on the 21st of June with customer executive 'Rohit Sharma'. Apologies if the name is not correct, but I think it was this. The first line of the update was that the executives had no information regarding the situation and I would get a call back from the Field Service team which was handling my issue within 6 days. Till date, I have not received a call back from the same. I had to again complain on the 28th of June since I did not receive any update from Yamaha's side. I requested a senior agent call back since the same 'Rohit' named executive could not provide me information on the issue.

Post receiving a callback, the senior executive; Mr. Ravi was in utter haste to end the call and provided no valuable information. While I was speaking, he disconnected the call and displayed callous attitude. This brings me to the point of the efficiency of the executive. He kept on saying we have forwarded the issue to the concerned team, but upon repeated asking, he did not reveal which team was handling the issue, and neither did he connect me to the concerned team. I am being kept in the dark for 8 days now, with no actual update on the situation.

I have been repeatedly denied from talking to manager-level personnel, whereas the executives themselves had no information and could not solve the issue. I was promised a callback from the Field team handling the unavailability of the spare parts but still have not received the same. Days are passing, and I am suffering, with no apparent efforts or communication on behalf of Yamaha. I would request an urgent update on my situation, because it is highly inconvenient to contact customer care service every alternate day just to hear them say that they won't be of any help.

Is this how you treat your customers, Yamaha? Is money the only relationship you have with customers? I do not remember Yamaha providing me an option of paying later or taking my own sweet time to pay for the vehicle. If I was prompt in completing all procedures, why should I not be receiving the prompt responses from Yamaha? Why should I be the one paying for the vehicle and then suffering from all this poor after-sales service as well? I want to refrain from taking legal action, but please don't take the customer's silence as a weakness.

My only question is, "Why launch an expensive vehicle when you cannot even handle providing the spare parts for the same?" What a waste.

Looking forward to your prompt response, from a manager, specifically. I am so done with executives.

Thanks,
Sayak

Sir, I Sabita Khastagir owner of two wheeler bike loan clearence certificate from bussan finance .Reg no: WB34BD3392
RAY Z YAMAHA PVT LTD.
Engine no E3Y4E0051953
Chassis no ME1SED176H0018188 my noc clearence returned from RMS kharagpur on 30.04.2022 for missing my home adress.
So, I need this noc..
Adress-Bhagbanpur, malancha road, wd no 16(near panchseel club), kharagpur, paschim midnapur, w.b
pH no-[protected]
So, I requesting you for give me noc certificate as soon as possible.
Either you upload my noc clearence in my gmail That I give you.
Gmail [protected]@gmail.com

Thanking you
Sabita khastagir
Kharagpur, wd no 16, malancha road
Ph no-[protected]

Hello team Yamaha motor India

My self sandeep shahabadi from thane mumbai maharashtra I had purchased fzsv3 bs 6 22 nd June 2020 just in two years I faced lots of issues with this model specially with the tank panels and now my bike engine... Shaft
I have towed my bike to nearest yamaha service centre thame aims Yamaha.. so kindly help me to solve the problem... On immediate basis.. I'm a big fan of Yamaha bikes please don't disappoint me...

Regards
Yamaha customer
Sandeep

I have given my bike for servicing to Yamaha service center,
When i went to take delivery, my bike is not property serviced and the indicaters was having cross connection.

There is no lube for chain they applied
There is no oiling done for gear, brakes, clutch etc
Breaks are not property serviced.
It's like they just change the Engine oil.
More are there I can't explain much over here.

In the end they told me the bill they will send me on whatsapp, As the timing is over after 6:30pm, System server is shut down after 6:30pm

I have been going for servicing to Yamaha since 2014. First time Worst experience ever.

Service date : 28/06/2022
Delivery time : IND 6:45pm approx.

This mail is regarding to file a complaint against the ORPI Yamaha, palladam road branch, Tiruppur 641604 . I had bought a bike on 21 July 2021. The model is YZF R15 V3. The issue is since a week ago my bike's radiator have started leaking oil from it. There is no physical damage in the radiator. It seems to be an issue inside the radiator and we visited multiple showrooms and most of the mechanics stated this could be a manufacturing issue. So i had approached the showroom regarding it to claim warranty for it as its just been 10 months and whatever happens in this period comes under engine warranty. But the showroom refused to claim it in engine warranty . They asked me to buy it separately to which also I agreed.I have requested them for spare asap and they gave me a week's time. I have paid the advance for 3000 rupees. It's been a week. When I went and asked them they are saying that the part which they ordered was damaged in transit. In addition to that it will take another one month to receive the spare. But I cant wait so many days since I need my bike for daily purposes. When I asked them to return the bike the advance which I payed for the repair they refused to pay in cash instead gave me in form of cheque. Also they have charged me 513 rupees for the disassembly. But why did they disassemble the bike before receiving the spare? Now I had to pay for assembly without the service and it's a huge inconvenience. As a customer I do not deserve this and i am taking this legally if there is no support from your end. I hope you will look into this seriously and get back with a resolution asap. Thank you

My name is Beaming Tamang . I have buy a MT 15 in 2021 on september . I live in South Kolkata . After buying 9 months, yesterday suddenly my bike's engine sounding like loud generater . Next day I went to solve this problem yamaha service centre . Even they didn't told me the problem for what reason this happened . They fix the problem and charging me 1800 rupess, I said my bike is under warranty . After that I am asking them to, that this problem doesn't come in my bike second time, they did not give me the assurence . What Yamaha are you doing . I paying around 2 lakhs for this bike, then I should go for ktm . I think yamaha is popular, but no feedback is like that second hand bike . give me new bike or money back . I will case against yamaha, If you didn't take a step .

I had buy Yamaha FZS-FI BS VI in 2020 June. Recenly for 4-5 months, the bike is turning off in the middle of the road while riding automatically. It fuses off suddenly. Sometimes it don't start for some time after numerous self start. I and my dad had gone to the Glory Yamaha Service Center in Chinsurah, Hooghly, more then two or three times but they still aren't able to solve this turning off problem. But they say now it is fixed but everytime after some days the problem occurs the bike turning off while riding at low speed. Happening many times in a row. I am not sure why yamaha service doesn't look in to the core of the problem and can't solve the same problem again n again. They show us each time device health as good, but after some days facing the same issue. I have waited long, before lodging this complaint. Please I want my bike to be in a good condition everytime I do a service they are supposed to look for each an every problem thoroughly. BIKE getting turned off during an overtake, it feels like oil supply suddenly ended. Not safe for me nor my dad. I want a solution to this problem if possible or atleast say what actually is the problem by taking out each parts if required.

Summary: FZS-FI bike turning off while riding on the road automatically. The frequency increases day by day. Especially when riding slow and trying to accelerate and some times after turning off doesn't start easily in the mid road. Want a solution.

Hi,
I have been facing lot more issues with Services by Rishab Motors Chinchwad Pune Service center

They have taken much more money than expected. But still the bike is not running properly.

I have pushed the bike over 10 km now and then. Again and again it's failing to start

Requesting you to take immediate action against Rishab Motors

I bought an yamaha fz-x bike last year. With in a year bike got problem . Last month I left the bike for service still problem not solved . And no proper response is given by the showroom or service centre . They are just telling part not available . Kindly need help in resolving the issue . They are not even replying to any of the message .

I bought Yamaha r15M from your authorized dealer on 19th January 2022.Within 1 week of taking the bike, it stopped working its engine would stop automatically After that its engine did not start. I had a lot of trouble and still took it to your service center Yamaha CMPL #52 Industrial area Ph1, in Chandigarh 160036.At first they did not understand mechanical error.After two-three hours when they checked the entire bike, Later they told me that there is a RPM problem. The mechanic of your dealer centre told me that its RPM was low Because of which it was shutting down as soon as it started.He says he made it right and I took the bike back to my home.After 2 days this problem started coming again At first the bike does not start and if it starts then it stops.I went to the service centre .The mechanic said it would be fine. I came back home again with my bike.After that my bike got first service and then second service.But that problem was not solved for me. This bike stops anywhere anytime while running & Doesn't start again. I spend approx ₹200000 on this bike.What is the use of this bike if I have to take it to such service center every week? It hasn't even been 6 months for this bike yet.And in 6 months it has been to the service center at least 15 times.Please do solve my problem.

Thanks & Regards

Owner Name- Shubham Sharma
Vehicle No - CH01CG3454
Chasis Number : ME1RG6721N0011142 Engine Number : G3N4E0245026
Mon/Year of Mfg. : 1/2022

Hi
I'm Shanmugadurai from Poonamallee, Chennai
My Contact Number [protected]
I Purchased Yamaha FXZ On July 12 2021.
All performance are gud in FXZ
But Last Two months (April) ago i have problem in Battery.
when key ignition Start Display not showing & not starting.
then i inform to yamaha Sri Motors Kattupakkam Branch.
they solved the issue.
and now 16 Jun 2022 i have same issue in my vehicle.
So kindly do the needful. Solve this problem soon.

I brought a new bike Yamaha R15 v4 wgp edition and found a paint job Defect. The colour was coming out of that part of bike. They later said they would change it. It has been 1 month and they say that the part takes time to deliver. Now they don't even respond to me. I didn't like the service because they are not even aware of my problem and didn't give me any proof regarding the claim of the paint job Defect.

I am From Gondia my near by dealer is ( SR MOTOWHEElS YAMAHA BIKE GONDIA) I am writing this becouse at my 2nd service 4000km they breake my handle at the time of service and took out my bluetooth kit and after that i said them to make it and for that what was the chagres i will pay to you then they were puting parts of curx in yamaha fz how it is possible and after that miss behaving with coustmer they dont no how to beahve with coustmer i had conform that product name with nagpur dealer so please help me and do as soon as posible they were changed bike parts with duplicate part i am atching some pics of product they cheat with coustmer

Hi team,

Automatic my registered vehicle got deleted and I'm trying to add it showing its already linked .

I S.R.SUKRITH gave my Yamaha R15 motor cycle to M/s Vathilai motors (Authorised dealer for INDIA YAMAHA BIKE CARE ) for servicing only - general service, replacement of chain spraket kit, disc brake assembly. But after serving it seems is getting off while running.i could not run the vehicle. From 21.05. 2022 my vehicle is in the dealer point only. They told they are authorised SUB DEALER for KANMANI MOTORS, DINDIGUL. Kindly send your company service engineer to rectify the problem and insist for satisfaction note from me. As my father is a press person, i don't want to damage the company name if the problem is solved as early posible. Kind regards,
S R.SUKRITH
Invoice ref: VM-SI-2022/116 Dt 21.05.2022. Total amount collected:
Rs. 13435

It has been less than 11 months of purchase of my bike(mt-15) I am already facing rusting in parts like frame and frame welded joints this is very bad and the rusting started after 5-7 months of purchase and, I do take care of my bike like time to time service and every wash are done by service centre. I complained one of the service centre thay did not answer properly and another service centre said it's because of washing in hard water but I rarely washed my bike usually I give to Yamaha service centre, thay said nothing can be done. I believe it's a manufacturing defect. This is the case I need a proper justification for this problem Yamaha. This is my mail id- [protected]@gmail.com

My bike fzs fi 3.0 ignition system stop working when I wash my bike. I am stuck in late night and service center is so far away from my location

Last month I have bought Yamaha Fascino hybrid model in cool blue color, I have attached a all the accessories which comes with vehicle with some extra cost which is totally optional, after using fascino for month i find that there is not enough space for (rear) all round footrest guard and the rear holding which ultimately affects on opening dikki and because of that for opening the dikki i need to apply more force than the vehicle with no rear guard or accessories for same model.
I think that should not be the case because thats customer choice to add the guards or not and if customer have attached the guard then dikki should open quickly like without guard.