Yamaha Motor India Complaints & Reviews

My Yamaha FZS (V3) was having problem of Self Start switch not responding if the bike is being run for 15-20 km (when the engine heats up). For this problem I visited several times to the Amrut Motors, Sector 3, Kharghar service centre. 2 months back they said there was a loose wire / connection issue which was resolved. Now again I am facing the same problem and when I visited them today, they just scanned the bike using their software and said there is no issue at all and charged me Rs. 200 for the check (which was just for 5 mins). When I said I faced the problem again and again without resolution and every time they are charging me, they argued to bring the bike when the problem actually happens - which is practically not possible as at that time I may not be near the service centre.
When I asked for the bill, they straight away refused to issue me the bill. After a long argument they said I need to pay the service tax which I readily agreed. Then they issued me a bill of Rs. 212 Rs.
I have the copy of bill provide by Amrut motors for their "GREAT" service. If you need, I can send that too.

My questions are -
1. Why I am not getting a permanent solution for the issue even after visiting the Service centre so many time and paying every time?
2. Is the practice / procedure followed by Amrut Motors is fair and customer centric?
If you too feel they are cheating customers and not following the standard protocol, please take immediate action against them.
I am loyal customer of Yamaha for last 20 years. Earlier I used to go to Naman Auto at Panvel which gave a good service. But this Amrut Motor at Kharghar earing Yamaha a bad name and damaging the reputation of Yamaha's customer satisfaction legacy. Please check with them so that they can live upto Yamaha's standard.

Hi,

I have ordered online accessories for my yamaha fz25 bike and paid amount of 3625 on 11th April 21(order #1261)

When I went to collect my accessories in dealers and they said they are not aware of any online and they will not give any Accesories.

Then I raise my concern with customers care and they given request number REQ-10707 on 27th April.

Till now I have not received any feedback from them.

Responsible Yamaha and don't value customer

I am Vikas Nagri My complaint is that I had purchased Yamaha-FZS from your authorised dealer Royal Motors Jammu, J&K on 19/10/2020 at the time of delivery no body discussed about the delivery schedule and for the past 6 to 7 of purchase no one has approached or contacted for free services now due to pandemic Covid 19 lockdown for the past 2 or 3 months the running of the bike is low most of the time it remained idle now the position is such his ignition is not starting I tried to contact the dealer but with no response whose details are as under:
Dealer : ROYAL MOTORS Jammu
Invoice No : 2994
Model: Yamaha FZS
Name : Rekha Nagri
Chassis No : ME1RG6629L0073594
Engine No : GEN5E0069943

As a brand image they are using the name of YAMAHA early respose is appreciated.

Regards

Vikas Nagri

M - [protected]
[protected]
Email : [protected]@rediffmail.com

Dear
My Name is Aravindan R R owner of Yamaha MT15 since 2019 July. ABS not working from Feb last week onwards: I have called your authorized service centers multiple times for the new part. On their point, the MC kit is defective at the beginning. But after that, they asked me to change the whole ABS, and they said my warranty is collapsed due to the service late. Since I'm a healthcare worker in a pandemic situation i have a lot of restrictions to travel. However, i have informed the service center through a phone call. But now they asked me to charge the ABS cost as well as the service charge.

I accepted that i was late, but please consider this pandemic situation replace with new spare part at the free of cost

I buy yamaha fzs 25 bike in feb month, the bike price is around 1, 57, 000rs but now i seen the new fzs25 bike price is around 1, 39, 000rs, Just i socked to see this around 18000rs is difference, did we are seems like joke to you yamaha india, yamaha motor india is make fooling the customers....

I have purchased yamaha Fascino on Sunday 13th June 2021, they said that server is down hence they aren't able to provide the insurance today but they will provide that tomorrow. Hence I have been trying to contact them but they are just postponing the date
The manager is only giving excuses and now they said that if I wish I can get the refund of the scooty and can exchange that
What kind of a ### service this is. Purchased from Neogi Automobiles, Durgapur, west bengal, 713204

I am a owner of Yamaha FZ 2018 model.i went for service in my hometown for my bike for everytime to service the showroom doesn't provide an proper invoice and irresponsible attitude towards customer's..

It makes customer's to make an bad impression about Yamaha services and it's product especially me..
So take the respective action on the showroom or otherwise buyer's should quit Yamaha like me in future...

Showroom details :
RPGYamaha,
kutchery street,
Kattumannarkoil
Cuddalore district-608301
Tamilnadu

I have a Yamaha FZS-Fi V3 bike 2017 model
Regn. No. DL13SS7303
E No.G3C8E0416949
CH No. ME1RG0721H0277155

Due to smoke or more engine oil consumption, I have done piston work from Service Center Prime Automation (Krishna Nagar Delhi).

After a few months of service, the engine has consumed more engine oil but Prime automation does not accept it .

Then I decided to check with the same issue from JM Motors (Sec-10, Noida), they told me that Bike consumed 900ml of engine oil.

Both Service Center denied and accused that they will not do any work.

Please advise and suggest what to do.

This is Prasun Sinha, by belief and faith I purchased Yamaha Fascino BS 6 model in March 2020.

Yesterday it was my first paid service . During taking delivery after servicing I was wondered to know the defination of " Servicing ". They hv taken Paid servicing labour charge Rs 531.00 - I don't hv any issue to give this .

But is it not included to check the status of Break Shoe or Airfilter status in such " Servicing " service. They hv changed rear wheel break shoe & clean Injector. Give them the spare cost of 362.00 is also not issue .

Issue is when they hv taken labour charge of Rs 88.00 & Rs 177.00 for injector cleaning and rear wheel break shoe change.

Matter of wonder is also that they hv charged price of Front Break Shoe whereas taken labour charge of changing rear wheel break shoe . What can I understand ?

I expect your ethical justification that after taking Servicing charge of Rs 531 /- how any of your dealer can demand and collect separate labour charges for general spare replacement .

This kind of cheating to your valuable clients does not match with YAMAHA brand value .

Where as when I enquired the same thing to Hero brand dealer adjacent to your dealership they also told that they hv used to take only one servicing charge for paid servicing system even if any parts need to change - separately they collect spare price only if change needed in addition to Servicing labour charge .

Pl let me reply and do the needful. Tax invoice copy is also attached herewith for your convenience o[censored]nderstanding.

My bike was recently accident so I will claim my insurance for one of nearby Yamaha show room. I will wait more than 2 hours. Nobody response for me.

And sometimes they are not service properly,
Yamaha gives 5 free service, that service are not good, but they are only do with water service. The show room persons thinks only buy a bike, They are not thinks customer satisfaction .
This is Worst show room I ever seen this.

Dear Sir,
I have bought R15 V3 in Mar 2021 @ Pollachi - Just crossed 1500 Kms but everyday while driving it stop immediately. Re-starting take some time and get stopped all the time during running. This issue happens everyday and it stop in traffic or while crossing road which is very dangerous which is why most of the times I dont take for long drives because of this issue. Better you could provide replacement of vehicle as I am not ready to drive vehicle with issue

I would like to complaint about the experience in showroom when I bought the vehicle and upto now it's 10 months nothing changed. At the time of purchase I booked the vehicle at 123000 and at the time of purchase they took 125000 and they promised to give me accessories but not gave them, whenever I went to showroom for accessories or spares they don't have the most common parts also they didn't even gave me the helmet they supposed to give me, insted took 200 from me and gave Scooty helmet, and the service technician always asks for extra money otherwise they don't give the bike

Sir,

I do hereby serve you with the following legal notice:

That undersigned is a consumer as I had purchased the Yamaha bike
Model No/ Color- FZS, Dark night
Chessis No - ME1RG6693M0010184
Engine No.- G3N5EO133328
Invoice No.- 10644
by paying an amount of Rs 1, 30, 000.
from your authorised dealer Bharat Trading Company, Civil lines, Gorakhpur, Uttar Pradesh, dated 01/04/2021.

That the bike is not up to the mark as after 2-3 days of purchasing, I'm facing problem regarding engine, it's sounds abnormally and bike is not running smoothly.

I visited service center more than 10 times but they were ignoring that there's no problem but after my several complaint they are saying there's problem in engine and saying to open engine and repair it but I denied.
What's use of my purchasing new bike if I have to open it's engine at very soon.
I don't want repaired engine as it may cause more problem in future.

I had sent the email regarding my grievance but all efforts went into vain. It is further submitted that the above said act on your part has caused me great loss of time and money and I filled complaint in consumer forum
Grievance/ docket number- 2712092

In such facts and circumstances, as stated herein above in the present legal notice, I hereby call upon you the addressee, replace/refund the bike immediately within a period of 15 days from the receipt of this notice, failing which, I shall be constrained to take shelter of court of law at your cost, damages, compensation, and consequences, accordingly.

Name Akash Maddheshiya

Address- Gorakhpur, Uttar Pradesh

We bought Yamaha fascino in Anakapalle town near Visakhapatanam, Andhra Pradesh. Due to some wiring problem, the headlight is not working and when I took the scooter to the service center on May 5th, they asked me to take the bike to Visakhapatnam (nearest city ~ 40 km) to get it repaired. I have taken the bike 3 times now in the past one month and they asked me to bring the bike some other day stating reasons such as mechanic not available, spare parts not available, no person to write the job sheet.
I couldn't contact customer care either. Pathetic after-sale service by Yamaha. I regret buying a Yamaha vehicle.

I have purchased R15v3 on June 2020 from Shinrai Yamaha Kochi. (Vehicle no KL34G3535 ). It met an accident on 11 March 2021and the same day we brought the vehicle to the showroom for repair. Till now the vehicle was in the showroom saying that there is delay dueto non availability of spares. Please do the needful.
Regards

Please help my complaint issue and call me back my bike fz v3 new model

I given my bike for engine issues rectification purpose .already it’s 2 months completed but the VAISHNAVI AUTOMOBILES dealer (dealer location atchutapuram, vishakapatnam .531011)not responding so plz do need full

In rain or clouds times bike is automatically off . After some time again start but again off.

I booked yamaha FZ v3 at Mayladuthuraii ROYAL MOTORS on 19.04.2021..but till now bike is not delivered.

As in online sites such as bike dekhko.com . Bike walk.com.. there the on road price is showing 1, 64, 000 where as in our Asansol show vr enterprise they are telling that everywhere the price of mt is 1, 80, 000..but in online the road price is only 1, 64, 000.. I am very much disappointed.