Dear Customer Service Team
I have bought a new R15 version 3 BS-4 model in November 2019. Yesterday I had a starting trouble with my bike. So I have taken it to the nearest authorized dealer.
After checking the problem, the service engineer contacted me and told me the fuel pump was not working properly and it has to be replaced. I have asked them for warranty claims but they're telling me that warranty cannot be claimed for the bikes if all the services are not done on time.
Unfortunately I didn't do the 3rd free service due to COVID-19 lockdown. I'm residing in Ranipet District and my bike was stuck in Chennai. In Tamil Nadu, the intra state transport permission was lifted in September only. Then I went to chennai and did my 4th service in the Authorized service center where I bought the bike.
In the meantime, during lock down How I can be able to travel to chennai and do 3rd service. I request you to think of it from a customer point of view.
After this 4th service, how a fault can happen in a fuel injection system. And I didn't even cross 8000 KMS. I have a quality doubt on the bike.
Please refer to the attachments for details.
Dealer Address from whom I have purchased :
SKY MOTORS
OMR SHOWROOM:
2/325, Thuraipakkam,
(Near Jain College), O.M.R,
Chennai – 600 097.
PH:[protected], 6461 2323.
Service:[protected].
Aug 14, 2021
Complaint marked as Resolved
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2020
Yamaha Motor India Customer Care's response Dear Hari Aadhithyan Venkatesan,
We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.
Regards,
Team Yamaha
We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.
Regards,
Team Yamaha