| Address: Bikerz Yamaha alandur, CHENNAI |
I left my bike in service on the last 2nd Jan 2021, but I have no satisfaction in this repair work. I told them it was not repair, problems are there, but they said everything is fine and you can take the bike. I'm only used my bike every day, I know that problem, he said that I'm driving now no problem u keep it ur bike. What is this answer..? After I find out the problem and tell clearly then they accepted, but one problem only solved other problems are not solved, I'm not satisfied service, so I can leave gently, I love Yamaha bikes, that's a reason for I'm buying Yamaha bike, But, Customer service and bike service is very wrist,
Aug 13, 2021
Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2021
Yamaha Motor India Customer Care's response Dear Xpandabalravi,
We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.
Regards,
Team Yamaha
I purchased brand new Yamaha R15 V3 model Black Colour on 3rd August, 2020 from SAHIL YAHAMA BOISAR TALUKA AND DISTRICT- Palghar Maharashtra, India. Within 100 kms of bike ride I realised that after running 15-20 kms and taking halt for 5-10 minutes there was an issue in restarting the bike. In just 3-4 months my brand new bike got rusted on handle and many other parts including chassis (bike frame).
I have already visited the same authorised showroom twice to solve the issue which is about 80 kms far. No proper action is been taken by the authorised showroom to solve my problem.I tried connecting to customer care with hopes that I can get a firm solution for my problem and no response received.
I’m very disappointed by the service and behaviour of the authorised dealer.
After complaining about the issues in my bike, the service man picked the bike from my home town.
My complains were..
1.Battery issue (bike starting problem)
2.Rusting issues on handle and some of chassis within 4 months.
After two days from picking my bike i got a reply from company that they will change the battery, mirror and crown part of bike(which is rusted).
And other parts like rust on chassis they will apply rust cleaning method and painting work.
I am not satisfied with doing paint work and rust cleaning process on my new bike beacause no one is paying a big amount of money to repaint his by on the main parts like chassis within 4 months.
Company is giving silly reasons like you stay near coastal areas and all.
If coastal area is the problem why they dont stop selling bikes in coastal area ???If they cant solve the issues of a new brand bike.
And in 4 months if company cant solve my major problems, then they will raise their hands after warrenty period (i.e 1 years).Thats means its was my waste of time and money to invest an amount of Rs 175000 to buy a Yamaha bike.
I demand for replacement of my bike or refund of the paid money as soon as possible.
I would appreciate it if you could organise the same without any further delay. I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved from you within 7 days I will consider taking further action and will file complaint with the appropriate consumer agencies or through courts.
Attaching the videos and photos of regarding my problems.Enclosed with this letter are copies of the registration card and other related documents for your reference.
Kiran Nanalal Mehta
Address: Usha kiran building Near Jain Mandir Saphale East Tal And Dist Palghar
Maharashtra India Pincode :401102
Contact No: [protected]/[protected]
Bike Registration number : MH48BW2700