Dear Sir/Mam,
This is to inform you regarding my Bike condition which i have purchased in 2018 from Samukh Motars, Pallikaranai, Chennai.
As i am a field person as usually i have to be in field for my company. Long traveling is very usual for me.
Regular service of my bike has been done from time to time as and when required in Yahama service centres only. I'm having all the service records with me.
Last month I've done my bike service with sun motors, Anna nagar, Chennai. After running bike 2, 500 KM again General service has been done through Sri motors, Ekattuthangal, Chennai on 12/12/2020. Service centre has provided the FI (fuel injector) report stating that the engine is in good condition.
After that I've covered a journey of 1700 KM only. During the journey the engine has been ceased.
I am not able to understand what is the issue behind the Engine Ceased. How it is possible for the bike of a world's top most brand to be ceased with in 1700 KMS. All the basic requirements of the bike has been fulfilled on time - Service, etc.
Just to inform you that it has taken 3 years for me to purchase this bike. With very hard earned money i have purchased this bike. Now i am very upset with this issue.
I am very disappointed with this problem.
I hope you will understand my problem and will provide me some appropriate solution at the earliest.
Thank you in advance.
With Regards
Vijayaraj
Contact details: [protected]
Bike Model :Yamaha R15 v3
Total kilometre: 17800
Bike Number : TN14P9110
Model :2018
Yamaha Motor India customer support has been notified about the posted complaint.
We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.
Regards,
Team Yamaha