| Address: Kanyakumari, Tamil Nadu, +91 |
To whomsoever it may concern,
I’m prasanth from trivandrum (Kerala). I had purchased a yamaha fz (Engine no. G3h7e0004961 / frame no. Meirg4213h0004953) on 25/08/2017.
I had done the first 3 free services at a yamaha authorized service centre. The 1st paid one was done at a centre next to my place, which has not been entered in the book.
The issues started after the 2nd (Paid) service, which was done at aishwarya motors, kuzhithara. I had informed during the service that there was a peculiar sound coming from some part of the vehicle, which needs to be addressed to. They checked the vehicle and told me that the issue was with the crank and that they will not be able to do anything right away and to be back after 15 days.
By the time the 3rd paid service was done (At muthoot, next to p. R. S. Hospital), i never got any update from them even after almost 2 weeks. I had informed them also about the sound coming from the vehicle, but to my surprise, the mechanics at muthoot had come up with a theory that “the crank was working absolutely fine and there is no need of changing it. Instead they asked me to change the clutch bells”.
I’m getting frequent calls from aishwarya motors asking me to get the vehicle so that they can change the crank from the last 15 days.
I have totally lost the faith i had in yamaha when i bought my bike, because of these supposed to be service centre and i will never recommend yamaha to any of my friends or relatives.
I have been riding the same bike from my house to my work place daily and it feels irritating and tiring to have the same issue coming up time and again.
I have absolutely no other choice to lodge a complaint in the consumer court, if the issues are not sorted out as the bike is physically and mentally draining me out.
This mail to you is just a final attempt by me before i move legally to see if any one responsible at the yamaha would find it and try to sort my issue out.
Looking forward for a positive and quick revert from you.
Prasanth,
Trivandrum.
Jun 8, 2019
Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
May 06, 2019
Yamaha Motor India Customer Care's response Dear Prasanth,
We regret for the inconvenience caused.
We have shared your details with customer care team. They will contact you soon
Regards,
Team Yamaha India
Verified Support
May 06, 2019
Yamaha Motor India Customer Care's response Dear Prasanth,
We have tried to calling you but the call was not connected. So, we request you to suggest suitable time to call back.
To assist you further, we request you to please escalate your query at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected].
Regards,
Team Yamaha India
May 06, 2019
Updated by prasanth c s As per the last updates from you l called your sevice exicutive but they didn't connecting the call. Now you can call me
May 07, 2019
Updated by prasanth c s I called your not didn't connecting call
Verified Support
May 08, 2019
Yamaha Motor India Customer Care's response Dear Prasanth,
We have shared your details with customer care team. They will contact you soon
Regards,
Team Yamaha India
Verified Support
May 08, 2019
Yamaha Motor India Customer Care's response Dear Prasanth,
As per your discussion with our Customer Care Executive. Please do coordinate with concerned Yamaha Authorized Dealership.
In case of any issue please feel free to contact us at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected].
Regards,
Team Yamaha India
