Yamaha Motor India Complaints & Reviews

I would like to put your attention towards the worst service provided by your yamaha dealer. I don't know on which basis you give dealership to such people who real don't know what is customer service. Yamaha is assigning such people to represent yamaha who are really spoiling yamaha's value.

Let me tell you what has happened. My name is vikas gaur and in the month of july, 2018 i bought saluto 125cc bike from n. K. Automobile (Libaspur, delhi). I checked complete bike and found no issue but there was some issue with battery. So i raised the same issue however i was told that since it's a new bike and the battery is not charged so it may take some time to chargeup the battery. It will be charged automatically once you start using the bike. However after a week it was not charged. Then i went again and they did some checks and said that now it's ok ride bike for some kilometres and it would be working fine. But nothing has happened. Last month i visit them again and i was informed that we don't have labour come after 2-3 days we will change the battery. Last week i visit them and again i got the same response. They were not ready to help. It was really disappointing.

Yesterday i went again to get replaced battery however i was really surprised to see their behaviour and the way they were dealing. I waited for 2 hours and finally they come with the solution i. E. Pay rs. 200/- for it. I mean, i am already in trouble from last 7-8 months and now they are asking money.

The service centre is 40 km far from my house and i have visited them 3-4 times + the time they have wasted is really like harassment. And when i spoke to owner, he really don't know how to speak with their customers. He don't even bother to listen to my problem. He said you have to pay for this. And said "i don't have that much time to listen to you" and disconnected my call. I mean how you can do that with your customers who is already in problem. When i said that i want to complaint he said you can do whatever you want. It means that he also does not care about the complaints.

Is this the way yamaha works?

He has created really a bad impression of yamaha as he is the one who was representing yamaha. I will never refer anyone to yamaha.

I have bajaj bike also and never faced such problem. Totally satisfying service they provide.

Now i look forward to recieve a solution from your side. Ultimately you took full amount from me but i had not received what i paid for and your guys are asking more money.

Declaration: if something has happened to me during riding yamaha bike number dl8scj9441 then yamaha will be fully responsible. As they have not given the complete safety things in bike. Hope you know the importance of horn, light, indicator and self-starter things in bike and non of them are not working since the battery is defected.

Yamaha email id should be [protected]@yamaha

I had given my vehicle for service fz 16 2012 model on december due to engine oil leal. They called me 3 to 4 times asking whether my indicator has to be changed like that small issues. And when i went there to take my vehicle by evening they gave me a bill of rs.2500. At that time when i was about to take the vehicle they told me that there is a big hole in oil tank and full set has to be replaced and it will cost around rs.8000. I took back the vehicle as it is, when i contacted them again after 2 weeks that service advisor and mechanic all left the job they told.
Actually there was only a small oil leak, i rode the vehicle and went there to give for service.
How that become a big hole
Please help me resolve my issue

Having worst customer experience. I've booked the fascino-dapper blue on 30th jan 19 in walter's yahama, medavakkam tank rd, thiruvalluvar nagar, a k swamy nagar, kilpauk, chennai, tamil nadu 600010, mr. Yogesh was the sales executive. We gave the necessary loan documents on 31st but still haven't got my vehicle. By 10th feb i was informed separate insurance has to be taken and which is mandatory if iam going for 0% interest scheme from bussan....

Hi team,

This is a very serious issue which i have overcome and wanted to report to yamaha to initiate immediate action before i take any external action against the company. I bought a motorcycle registered on 13/02/2019 from “i yamaha automotives – a unit of eye automobiles private limited, kr puram, bangalore – 560036” newly launched motorcycle yamaha fzs-fi v3. For this vehicle i was given a number plate on 17/02/2019 which got the number as “ka 53 ha 4172”. I drove my vehicle with this no. Plate for almost 20 days and for around 500 kms in and out of the city bengaluru. On 02/03/2019 i went ahead to check my vehicle registration info online at vahan. Nic.in - official site of regional transport office, and on that day i was shocked to see my vehicle no. Reflecting on somebody else name mentioned as ‘mohammed shaffee’ vehicle description stated scooter. Immediately i went to the showroom to report this and staffs there were not ready to believe this. After investigating for almost 30mins they realized the mistake and without apologizing for this big mistake, straight away asked me to wait to get the right number plate. Because i cannot drive my vehicle with incorrect number plate i wasted my four long hours waiting at the showroom itself. After 1 hour manager named mr. Parameshwaran came out from his cabin apologizing on behalf of staff and started explaining the scenario that how this mishap took place. He told that his staff name anand in charge for rto registration has made this mistake and also claimed that the same staff had made similar mistakes 3 times in the past also. I mean really! When such an irresponsible staff is making same mistakes repeatedly which is so critical why should he be given that particular job.

I was never a user of yamaha, but thinking yamaha as an international brand and after a great success of fz motorcycle i planned to purchase this vehicle fzs-fi v3 launched in feb 2019.

I chose this showroom only for the reason that it was near my home.

But from the time of enquiry right from the day 1 i was having issues with this showroom as below.

Issue no.1:

I raised inquiry through a website and got a call from the executive named pavan in which i was having many doubts to be cleared being a new launch, i spoke with him for approx. 4-5mins then executive dropped the call in-between before my questions where complete. I felt like he was frustrated from my queries and i never bothered to call him back.

However, i planned to visit showroom with a hope of better clarification the very next day and i booked the vehicle paying token amount 5000.00 inr as the executive told that the registrations are currently on hold and then i waited for almost 1 week for the registrations to open.

Then after getting the call from the showroom on 11/02/2019 confirming registrations open i visited the showroom on 12/02/2019 to make complete remaining payment approx. 1, 15, 000 inr thinking at least after the payment the services would be good but i was wrong.

Issue no.2:

On 12/02/2019 at the time of making full payment i told the sales executive pavan that i want a vehicle body cover mandatorily because i cannot park my vehicle without a cover near my home where i am supposed to park. Executive confirmed cover is readily available and chargeable at 450 inr and can be picked up at the time of delivery.

Later the next day at the time of delivery on 13/02/2019, i was told that body cover is out of stock. I was frustrated with this reply at that moment. As i cannot take the delivery without the body cover, executive suggested another body cover of fz25 costing double the amount as 850 inr. As i was left with no other option i had to buy it paying double.

After reaching my home at the time of putting the cover on bike, it was so big that it had almost 1 feet gap at the rear. I thought it’s my fate that has taken me to this showroom for getting such a poor service. I struggled and tied the cover from all the corners like an #.

Issue no.3:

At the time of delivery, i was not giving the 3years engine extended warranty certificate which was also included in my full payment amount. When i asked for the certificate, executive name pavan confirmed that the staff in charge has left for the day, at the time around 6pm on 13/02/2019. Then i asked him what is your closing hours he replied 7.30pm. Here again i did not understand staff in charge not available within the working hours of the showroom. Later executive told to collect the certificate at the time of number plate delivery, i agreed the same.

Then at the time of number plate delivery on 17/02/2019 around 2pm some other executive attended me and told that the staff in charge is not available to give the 3 year engine extended warranty certificate and promised to forward the electronic copy via email next day.

I waited till 20/02/2019 and called up executive named pavan same day who again promised to forward an email. But till 01/03/2019 there was no any email sent.

I finally had to visit showroom once again on 02/03/2019 to collect the certificate hardcopy. Such a poor service i have ever had.

This is how the executives are trained, that once the sale is done is done and let customer suffer after that. They just wash their hands once the complete payment is received.

Issue no.4:

At the time of delivery, i was told by executive pavan that within 2 days i will get the vehicle registration no. I waited as per the time confirmed but no update. Then i planned to call the executive after 2 days and got a negative reply still not available. After 2-3 times of follow up from my end finally i got the number plate on 17/02/2019 which was actually having a wrong no. On it. This wrong number mistake was done by executive name anand in charge for rto registrations.

Issue no.5:

I have heard externally in many cases that there are companies who just initiate a fake feedback call, just to make the customers feel that they have taken a service from a company which is concerned about the customers to maintain standards and improve their service. But actually those fake feedback companies don’t even work on that.

The reason i wanted to add this above point is because similar sales feedback call i received from this company i yamaha. The executive who called me to take this feedback was not even knowing english language. At the start of the call i told her i don’t know kannada language and i am only comfortable in english but she went on asking all the feedback questions in kannada language, which i did not understand even a single bit of it, and finally she hang-up after reading all the questions. I don’t know what she mentioned in the feedback.

This was my first experience where i personally got a live example for a fake feedback call, which company doesn’t even bother to work on it.

This is the reason why the services are so poor.

With this incident i also realized that this showroom should only be serving locals who only no kannada and rest of the non-local customers they just do the sales to achieve the targets but not by serving them till the end.

Issue no.6:

I have been made to pay an amount of 2332.02 inr towards handling charges which no other brand in india charge. When asked for the explanation or breakup no reply. I have still not got any reply for this amount breakup charged. Why there should be a handling charge with so much huge amount for a such a poor service, when a customer directly visits the showroom to pick the vehicle and severally after which for resolving further issues. As a proof i have attached this document copy with this email.

I want a clear explanation as to why this much handling charge is being charged for no specific reason and worst service.

Issue no.7: the biggest life threatening issue

This is the biggest and very important issue which i have explained in the start of the email. And i want a very serious and strict action from the answerable management and respected stakeholders against this showroom & their staffs involved for this irresponsibility. I have attached the image of wrong number plate.

This is my another and a direct question to the management which i want an answer for this, if anything fatal would have happened to me or to my motorcycle in this span of 20days who was responsible for the claims?

How can a management run a company who doesn’t have proper setup or parameters to monitor or service the clients from start till the end?

I want a clear explanation on all the above issues which has direct impact on customers, who finally end up suffering out of these.

My vehicle details:

Regd name: shravan kmar singh

Chassis no. Me1rg44f1k0003195

Vehicle make: yamaha fzs-fi v3 matt blue

Invoice no.: vsiaa[protected]

Date:13/02/2019

Total amount paid:1, 21, 172 inr

—
Shravan singh

First of all, I would like to recommend a motto for Yamaha : 'NO YAMAHA'

I bought my first bike from Yamaha, a brand new Fz25 priced at 1.50 lakhs around two months back. Had my first service on Jan 18th and now my bike just covered 2800 KM. After the first service, i noted an abnormal 'Rrrr' sound from the engine when the bike cross 4000 RPM. I did double checked with my friends to make sure its not a normal engine sound. Also, i had to face ignition issue a few times. The bike failed to start sometimes. I didn't panic as i trusted YAMAHA brand and believed the service team will fix it in no time as its a brand new bike. The next day i took the bike to service center,
I told them the problem regarding ignition and issue for self start and i was surprised to hear the response from the supervisor. He told me the following facts about Yamaha Motorcycle

"This issue is common in Fz25 bikes and they will do something to fix that in your second service!"
"You don't have to worry as we have a breakdown service when the bike stops halfway"
"We cannot check unless the issue is shown in front o[censored]s"

Isn't it Embarrassing !!
What I could understand from the response is that i must run this bike praying to god for 2000 KM until the second service for the fix. Another realization is the assurance of fault machine manufacturing by Yamaha with common issues.

Also, regarding the engine sound, he rode the bike and understood the abnormal sound problem. When i asked for the fix, Again look at the response

"The bike covered just 2800 KM and we cannot do anything with the engine before 3000 KM "

What am i supposed to do now with this faulty machine now ??
I must say, Yamaha is responsible for this faulty manufacturing and irresponsible service response without doubt and i will make sure no friend or acquaintance of mine is gonna purchase an Yamaha motorcycle anymore.

Mobile number : [protected]
Email id : [protected]@gmail.com
Chassis number : ME1RG4218J0044516
Nature of Complaint : Engine and Ignition issue
Concerned dealership : INDEL AUTOMOTIVES KOCHI PVT LTD
Retail date : 18/12/2018

Today i completed my fasion service at paras yahama, mount road. They are unnecessarily putting labour charges for replacing spark plug and air filter though which is part of their general services scope.

Worst response and bad behaivour from the floor incharge mr. John, not giving any respect to customers.

Tried reaching parrys yahama service head mr. Saravanan in the provided contact number, once again the same person has taken the call and informing me that the respective person has diverted his call today. But there was no call divert message while call the number. They are simply mocking ppl and the worst behaviour from the staffs.

I will register a legal conplaint incase if you are not going to take any proper action against this incident.

I have the respective photograhps if required

I have booked yamaha r15 v3 on 25/02/2019 and i have paid rs. 2000.00 for booking and when i cancelled the booking due to personal reason at 27/02/2019 after 2 days the dealer is refused to give refund. Dealer is not giving my 2000. I am very upset with the kind of service they provide. At least they should have a courtesy to deduct cancellation and give remaining amount....

Hi,
This is inform to u that we have facing issues in new yamha r15v3.0 with abs, issues are down break using time crack type sound and digital miter issues km automatic 0 and auto total km showing so i request to u yamaha team pls solve my issues because i am purchase bike only 20 days ago otherwise any option replace so pls change the bike why new bike like i am facing this type of issues.
Purchase documents attached.

Regards,
Sumit prasad gupta
Mob - [protected]/[protected]

I have issue with my new r15 v3 engine, there was a noise from the engine. I gave it to the authorized service center for service, they say the engine oil was not changed in there service center so the warranty cant be claimed. I know for sure that there is no rule in the warranty act that the oil has to be changed in the service center. The rule in the warranty act is that i have to change oil with the same grade as the company as recommended. I have used motul 7100 engine oil for my new r15 v3. Its 10w 40 oil same as yamable. Please fix this issue and i want warranty to be covered for this.

I had given my bike at Yamaha showroom, PADI, Chennai on 23.02.2019 for changing the lock set as it was choking. While taking back my bike from service on 25.02.2019 I found my seat torn at the back. I told the supervisor regarding this but he was too careless about the situation and told we didn't do this and we can't do anything. While leaving my bike the seat wasn't torn at the back at all. But they were rude and told they can't do anything about it. This is the worst yamaha showroom and service centre I have ever seen. I won't suggest this showroom to anyone.

I have booked a bike Fascino on 6th of feb 2019, however after waiting an listening to false promises and unprofessional attitude of the showroom, I regret to write this email to raise my grievance for 2nd time with Yamaha since bike is not delivered till date (25th Feb) The Sales person never calls or gives any message about the delay in delivery, I am now pregnant and I want the vehicle for commuting, hence i specifically informed them about the same and they promised for a quick delivery. I see a very poor lack of customer service and zero follow up. I request you and your Yamaha team to take necessary action to ensure I receive the delivery within 12hrs from this mail reaching you or I am so frustrated that I will ensure to post the same on the social media and go viral with a clip. I am not going to listen to any more stories from the showroom and wait until I get the baby delivered to receive the bike. I hope this is very clearly understood by Yamaha as being this is the second time I am raising this issue with Yamaha customer care. I demand for an immediate assistance to ensure and believe that yamaha is strong and care about customers.

I wanted to give zero rating but no option here. Satav yamaha is the worst service centre in pune. This service centre is degrading yamaha brand. I want to highlight that yamaha should strict action against this service centre as that owner is spoiling yamaha brand and treating his customers very rudely which is not expected from yamaha. It is not about the free service or money but i didn't want to argue with the owner (Arjun satav) as he was too rude. After this incident i expect that yamaha proves him wrong that you guys take actions if something happens like that with yamaha customers.

I request all people if you are thinking to buy bike from satav yamaha it's fine but after purchasing forget about the service from them as they really don't care once you have purchased it. Initially i asked one of my friends to purchase the same bike and after purchasing he is also facing same thing. I will make sure that nobody from my friend circle or whoever i know will buy anything from satav. I purchased fz25 last year in july 2018. Since the time i purchased this bike, their service has been pathetic from the first day. Whenever i go for free servicing, manager/owner behaves very rudely. Today again i went for 2nd free service (Got late for the service due to no reminders from them) and i can't even believe that owner of any service centre can speak like this. His name is arjun satav. I told him that i didn't receive any call/message for my second free service. He started saying that we call everyone and showing me the list of customer numbers, he said it's not our responsibility. We have written in service book that when to come for next service. I accept that he has written but we can't remember the exact date as we are so busy in our work and sometimes we forget these things. He showed me msg service, call service and post card service but i didn't receive a single reminder from any of the sources. On daily basis i get the promotional messages for offers from satav yamaha but don't get a single reminder for the service. I had to record the things when he was saying these things: he said i do have thousand of customers like you and i really don't care if two customers don't come to us, i said i will file a complain online and he said that there are n number of complains nobody cares about and i am not afraid of anything. The big thing is that he doesn't listen and care of customers because he thinks he is big brand in hadapsar, pune.

I had purchased fz25 on August 31 2018. My bike starts some coin noice from engine while riding above 70 kmph. In service center i said my complaint and ask to clear it. But after 2 free service that problem is still not solved and the response, behavior of that service center is much worst. Is this yamaha employers treat their customers. Very disappointing by YAMAHA.
And my service center AADHITHYA YAMAHA MOTORS, singanallur, Coimbatore, Tamilnadu

I went to yamaha safetymotors dealership for servicing my vehicle (Yamaha fz version 1.0) on 15.02.2019. They said that estimated amount of about rs.2000 but at delivery, they told service amount of about rs.2700. And also they delivered the vehicle without fitting front bumper, not cleaning the spark plug and also not fitting properly indicator buzzer. I felt dissatisfied with their services. I need proper explanation for this.

Dear sir, i came to yamaha showroom, dist:- dumka, 814101, jharkhand on 19th of february 2019. The mechanic wants to change only front chain spoket as it is out of order but the rear chain spoket is absolutely in good condition, but the owner of this showroom is forcing me to buy the whole chain spoket in vain which is bulky amount. The behavior of this showroom is completely unsatisfactory. I request you to take appropriate action as ur customers don't have to face any problems ahead. Thanking u

Hameedha Yamaha service centre at Tirunelveli I stop my r15 bike at the service centre in 09/02/2019. Still my in same condition when I stop my bike there is no work at my bike when I come the service centre today morning bike is not done I ask the service supervisor he didn't respond and not so proper answer to me I come the service centre 9.30 am now the time is 7.00 pm but my bike not done and the supervisor in the service centre not answers me I couldn't do any complaints in the service centre there is no response at ne the service supervisor is rude at me. Job card serial no is 4137

Model :. Fz-s v 3
Branch : orpi yamaha service,
Place. : tiruppur
Customer name : vasanthamaran b

Hand bar assembly bolt missing...
Inspection very bad...
Please check the all assembly in delivery time...
Improve the quality person...
New model bike so very important quality..
Bike is so nice... Thanks yamaha...

Plz share ur head office this complaint...
Quality is very important...

Sir main ek scotty liya hain 1st jan main. Down payment diya hain 21000, gari ka price bola gaya tha 72000, after 1 week mera jab loan settle hua too incred finance se ph aaya aur bola gaya k mera loan amount 63065 rs aur down payment only 14000, too maine yeah fraud dealer k barame apka company mail v kara hu, lekin 1 month hoye gaya kohi v solution nahi hua, pls is problem lo solve kijiye...
[protected]

I bought sz r in 2011. From that point, i am facing problem like whenever i drive in speed 70 or windy day the bike is runs like it's going to get into reserve. But actually it's not.
I have been doing regular maintenance in yamaha authorized dealers. But they are doing something so that problem will not occur for few days. Once it 2 to 3 weeks, the same problem will occur.

I have given my r15 v1 for service.
Petrol tank was rusted totally, fork racer kit has to be replaced and for general service.
Technician was aware of that (Fuel tank can only be scrapped) but he was much interested to clean the tank, which was a foolish idea.
This took them one week of time.

I reached service center for delivery and paid the charges at one shot.
Technician asked me for petrol and i have provided them one liter although bike has 3litres of petrol prior service.
Final stage of delivery - bike was not even starting.
How come then could get the bill paid with un-serviced bike?

And now technician has come to decision fuel tank, fuel pump and fuel injector has to be serviced. Which will cost around 20k.
So they offered a r15 v2 fuel tank instead of r15 v1. Which was said, it would fit perfect for v1.
Fuel pump of v1 will not fit for v2 fuel tank. This was unknown by the technical. Then wtf they call themselves reputed service center for yamaha.
Now technician advised to fit fuel pump of v2 with fuel tank of v2 in my v1 bike. This will waste 3000 rupees of my money.
This is much of dramatic play done by the service center with only intention of money not customer satisfaction.

It is been around 20days still i haven't received my bike. They treat customers very bad and give lame silly reasons - each time i call or reach service center directly.


This peoples aren't even fit to service a bicycle. Only motive is to drink the money from customers.
Please don't go for this showroom.

Dheeran bikes
Address: 45, villankurichi rd, jeeva nagar, cheran ma nagar, coimbatore, tamil nadu 641035
Phone:[protected]