Yamaha Motor India Complaints & Reviews

Address: 488/2 Zain Villa, shishuvihar, Bhavnagar, Gujarat, 364001

I purchased yamaha r15 v3 dark knight color just yesterday ie. 02/04/2019. The odometer is cracking by self from inner side more and more as time passes today. Not a single scratch from outside on the screen, it is cracking from inside without any touching. My guess is it could be because of hot weather or i don't know why is it happening on its own. I cant figure out the logic why this is happening on its own. I spent 1, 73, 000 inr just 5 days ago and this is hurting me a lot. I very humbly request u to understand my matter and see to this matter. This quality of plastic used in the odometer is not acceptable when the motorcycle is this premium. I hope to get a resolution soon. I can send pictures if required. Its cracking more and more as the time passes and i dont know if this will stop or not. This is a quality issue and offcourse this should be covered in warranty. Its cracking from inside not outside so it should be covered in the warranty.

+3 photos

May 10, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

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Apr 09, 2019

Yamaha Motor India Customer Care's response Dear Zain Kathiwala,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Website: in.yamaha.com/index.html

Hello, i bought acoustic guitar yamaha f310 from a local dealer, later a found a manufacturing defect in the guitar. I complained about the issue to dealer within warranty period and he told me that it will be replaced. Dealer also told me that he has replaced the three guitars last year of this model (Yamaha f310) with the same issue that i have. I was regularly contacting to the dealer about the guitar replacement, now it has been ~45 days and dealer said that "you should call at company contact and ask abount the case, i didn't get satisfactory reply from the dealer then i discussed the issue at the contact number of company, and they refused to replace it.
Please help

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Address: Punjab hotel highway, Vidisha, Madhya Pradesh

The quality at your third party service centres is below average. Its an open truth for sure. Not just yamaha, many other competitors of yamaha as well.

First hospitality should be improved.

2nd an automobile engineer should examine the bike at the receiving. He is the only to understand the bike based on customer's report.

3rd. Technicians should not crave for tips at the delivery. We're already paying enough. Its inconvenient to reject.

4. Service quality should be audited by yamaha.

5. Bikes are delivered just after water wash (Life decreases). I believe, all moving parts should be lubricated after water wash to improve the life. None at the service centres understand this or they neglect.

May 13, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Apr 07, 2019

Updated by indemocracy Location is punjab hotel, vizag, Andhra Pradesh.

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Apr 08, 2019

Yamaha Motor India Customer Care's response Dear Sir,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

Apr 10, 2019

Updated by indemocracy This is not a proper response. You can at least address me here. Well this stays unresolved. Thank you yamaha

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Apr 12, 2019

Yamaha Motor India Customer Care's response Dear Sir,

We regret for the inconvenience caused.

We request you to please share your contact details with us to assist you further.

Regards,
Team Yamaha India

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Address: 4000011

Payment made of 124000 bill received 95000
Ref: Bike no. MH 01 DJ 0735. Contact no. [protected]
I wanted to purchase a bike for which I finalized Yamaha FZ V3.0 after some research and reviews. After inquiring from 2 to 3 dealers i found AVIAN YAMAHA of Imambada, Mumbai, Maharashtra trustworthy but unfortunately later that came out to be the opposite. I wanted to buy in the name of my company so I was quoted Rs 124000. I even confirmed that I will be making full payment in cheque. As agreed upon I made the payment of Rs 124000 by NEFT. After collecting the bike, I had gone to collect the bill and bike documents I was shocked to receive a bill of Rs 95000. On asking about this I got a reply that 'this is what comes'.
I wasn't ready to accept this so the owner Mr. Mustufa tried to convince me that the tax receipt is of 18740 and insurance bill is of 3051 totaling it to 95000+18740+3051= 116791 and the difference will the Rs 7209 of which i would get a DEBIT NOTE.
I do not understand if I make a payment of 124000 then I should get a bill of total 124000 and not anything less than that. I should get a proper full amount GST Invoice. Also there is no breakup of accessories in bill.
I raised this concern to him to which he said "aisa hi hota hai" (this is how it works). I was shocked on hearing this. How come such kind of practice is going on? I thought yamaha was a professional, trustworthy and reliable company but this came as a shock to me.

To verify this I called another yamaha dealer and presented myself as a new buyer, I asked that if I buy from you will I get a total amount bill? To which he absolutely agreed and said that it’s a definite thing. I even have the call recording.

Therefore, I hereby demand you to either refund me the full amount or take your bike or refund me the difference which has been taken from me illegally. For the time being I have collected the debit note. I have attached all the relevant documents for proof and refrence.

Please look into the matter at the earliest

I hope so you will do the needful and oblige.

Thank you

+4 photos

May 14, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Apr 06, 2019

Updated by Abdush Yesterday i spoke with your executive Ms. Rashika on the phone. After listening to my issue she first said that in Yamaha we give debit note only. I was again shocked and asked her that if you give debit note for the accessories dealer provided and not a gst invoice then is that accessories in black? And i[censored] don’t give a bill on the service charge with the dealer took then is that money going in black? According to my knowledge gst is on service also and the dealer has mentioned this in debit note thereby avoiding him to pay any gst. She had no answer to this and said that she will talk to dealer about this.
After a few minutes she called again and told me to visit the dealer again. I have already visited the dealer three times and called him at least 10 times. I would like to ask you if I wanted to visit the dealer why would I contact Yamaha and if you are telling me to talk to dealer only then what the point of contacting Yamaha. I have already visited the dealer three times and got the same reply every time. I would also like to inform you that I am partner at my company OMARSONS & CO And I have got bigger job to do then to just keep visiting dealer again and again. I would also like to ask you that am I at fault for asking a proper bill or is he is at fault by not giving a proper bill? If he is at fault then why should I visit him again and again? Don’t I have any other job? I want to make it clear that I won’t be visiting the dealer again and if he wants to solve the issue then he will have to call and courier me the right invoice otherwise I will have no other option then going to higher authority and all other departments that is gst, income tax finance minister and also to various newspapers
On speaking to Ms. Rashika she also mentioned that if I want a bill of the rest amount then I will have to pay more gst thereby acknowledging the fact that my current accessories and service charge is under black money. Because if gst can be charged now then why wasn’t it charged earlier? Was it given under black earlier?
I sense some kind of fraud in this and believe I have been targeted by this fraud. I will wait two days for a proper reply and clarification on this and won’t settle with anything less than a proper bill amounting to Rs 124000. After which I would forward this to various departments that is gst, income tax, finance minister and also to newspapers to uncover this fraud.
I hope you will do the needful and oblige.
Thank you.

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Apr 08, 2019

Yamaha Motor India Customer Care's response Dear Abdush,

We regret for the inconvenience caused.

We have shared your details with customer care team. They will contact you soon

Regards,
Team Yamaha India

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Apr 09, 2019

Yamaha Motor India Customer Care's response Dear Abdush,

We regret for the inconvenience caused.

Your concern has been escalated to the concerned department for further necessary action to be taken.

Regards,
Team Yamaha India

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Address: Howrah, West Bengal, 711202

Dear sir, i have purchased a yamaha fzs-fi v. 3.0 by cash on 12/3/19 and invoiced 12/3/19 on with engine number : g3j3e0425977 and chasis : meirg4482k0007731 from one of the sub dealer of snc udyog named as ashima auto and the owner of the shop assured that i will get the registration number within 8 to 10 days since it is from howrah motor vehicles. I need a bike in my everyday work, i need it badly and it was also shared with the owner. But till date i didn't get my registration number. But already i lost my leave for the month since i am getting late to attend my office and due to that my salary would also be deducted for the last month. Also i am facing very very tough to travel everyday via bus and train. The distance from my home and office is too far and due to scarcity of enough bus it is very difficult to reach office on time and even while i return to home. Several times i have contacted the sub-dealer and snc udyog but it is undone till date. For your knowledge one of my fried purchased honda hornet bike recently and he got the registration number with 12 days from the purchase date and it is quite normal for howrah motor vehicles. But simply due to yamaha dealer and sub dealers unsupportive nature and delay processing i am getting in to trouble after buying a new bike. Now another thing is that the first service date is within 30 days from the purchase and since i don't have registration number i can't take my bike for servicing and in that case who will take the responsibility.

May 6, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

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Apr 05, 2019

Yamaha Motor India Customer Care's response Dear Somnath,

We regret for the inconvenience caused.

We request you to please share your contact number with us to assist you further.

Regards,
Team Yamaha India

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Address: P.k nairs house, Near vidhya nagar cusat Kalamassery, Ernakulam, Kerala, 682022

I've enquired for a new scooter from holyland yamaha, they give me all informations regarding my enquiry. They said that i need to pay 20% of the amount of scooter so that they can apply for loan and as soon as the load is passed they will handover the scooter. I paid on 18/3/19 and my loan passed on 23/3/19. When i call the showroom different people are attending the phone they are not serious about me, and cheating me by saying that, i will get scooter on tomorrow, tomorrow, and so on...
Very disappointed for such a bad experience from yamaha

+1 photos

Apr 29, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2019

Yamaha Motor India Customer Care's response Dear Amal Manoj,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Address: Chennai, Tamil Nadu

Bike model - yamaha alpha
Showroom where the bike bought - sai ram motors, padi

Service done at - bikers yamaha, alandur
Job date[protected]
Job card no - 32837

I bought my yamaha, alpha bike on[protected]. But before few months (I. E in january) my bike had a starting trouble. It didn't start both in self start as well as kick start. So i gave my bike to bikerz yamaha showroom and they sent my bike battery to company and said that the company returned back the battery saying that its working fine and they said they have rectified the starting trouble of my bike.

After that my bike had no starting trouble for few days. But again starting trouble arised.
So during my fourth service[protected], i again complained to same service centre (Bikerz yamaha, alandur) that my bike has a starting trouble. While returning back my bike, they said that some bolt near battery was loose, so only bike gave starting trouble, it would be fine now. But now again my bike gives starting trouble. Its not atal taking self start. Even kick start doesn't happens soon. It s really irritating when it give such problem while starting to office. And my didn't even complete one year, such soon it gives so many problem to me.

If this starting trouble is not due to battery problem, then look after which causes this starting trouble.

Apr 29, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2019

Yamaha Motor India Customer Care's response Dear Shruthisab,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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S

Shashi Tanpure

Mar 28, 2019

Sir tumhi jo GST kiva labour charges jast lavata tya kami Kara tumcha labour charges pratek part sathi labour charges gheta te ghevu nak
Khup costly sarvice sir please sir tumche labour charges kami kara

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Yamaha Motor India Customer Care's response, Mar 29, 2019

Verified Support

Dear Shashi Tanpure,

Greetings from Yamaha,
We request you to please provide details of your complaint at [email protected], so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 18004201600, Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Address: Yamaha genuine spare parts kollam, Kollam, Kerala, 691304

It is to bring to your notice that i am not able to buy original cylinder kit for yamaha rxg. Yamaha has stopped its production when there are vehicles in the market and users are forced to buy duplicate product. Using a duplicate cylinder kit has it's affect on the power & performance of the bike. Even the mileage has been reduced from 50 to 37 in spite of doing various services.

Apr 29, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

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Mar 29, 2019

Yamaha Motor India Customer Care's response Dear Jeevanor,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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N

Navneet@

Mar 28, 2019

Fake company fake promises to customers

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Yamaha Motor India Customer Care's response, Mar 29, 2019

Verified Support

Dear Navneet,

Greetings from Yamaha,
We request you to please provide details of your complaint at [email protected], so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 18004201600, Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

R

Ravi Chandra Katika

Apr 1, 2019

[protected] yamaha fz serviceing no oil chenge

yamaha rxg cylinder kit - Comment #3393187 - Image #0

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Yamaha Motor India Customer Care's response, Apr 4, 2019

Verified Support

Dear Ravi Chandra Katika,

Thank you for writing to us. To assist you further, we request you to please escalate your query at [email protected] or Call us at Toll Free Number: 1800-420-1600.

Regards,
Team Yamaha India

Yamaha Motor India Customer Care's response, Apr 4, 2019

Verified Support

Dear Ravi Chandra Katika,

Greetings from Yamaha,
We request you to please provide details of your complaint at [email protected], so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 18004201600, Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Address: Padi, Chennai, Tamil Nadu, 600095

I have given my yamaha fz v2 bike to this sai ram motors, padi branch, chennai for paid service. I just want to give for general service and oil change only. But one of the service person added that the handle bar alloyment needs to be changed that there is some difference in that handle bar. I don't find any difference and even i don't met with any accident before. But still they have convinced me to do that. They have taken three days to do that and when i got my bike back i was shocked that the general service itself was not done properly. No water wash nothing. They said water pump was not working so we will redo that water service later. The next shock was when i drove the bike the handle bar and forks are completely shaking and it is not all fit properly. They have given false statement for the sake of money and wasted my bike. There is no proper response at all when asking about this till now. The service manager and the hr manager is simply waste in this branch. They are always lazy and will always argue with customers, but they don't resolve any issues. This branch needs to be immediately removed from the dealership with yamaha. This particular sai ram motors padi branch is doing the same for all the customers. Yamaha will surely loose it's brand name because of such irresponsible people. Proper action needs to taken against this branch.
I need proper response regarding this issue or else i will take this issue to whichever the extend i can.

May 15, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2019

Yamaha Motor India Customer Care's response Dear Sir,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

Apr 01, 2019

Updated by 5rinu As requested I have provided the details of my complaint to [protected]@yamaha-motor-india.com
Kindly need proper response regarding this issue at the earliest.

Verified Support

Apr 04, 2019

Yamaha Motor India Customer Care's response Dear Sir,

We regret for the inconvenience caused.

We request you to please share your contact details with us to assist you further.

Regards,
Team Yamaha India

Apr 08, 2019

Updated by 5rinu Name: Srinu Natarajan
Phone No: [protected]

This complaint was raised a week back but no response was made yet.

Very poor service by Yamaha.

Verified Support

Apr 08, 2019

Yamaha Motor India Customer Care's response Dear Srinu Natarajan,

We regret for the inconvenience caused.

Your concern has been escalated to the concerned department for further necessary action to be taken.

Regards,
Team Yamaha India

Apr 10, 2019

Updated by 5rinu The problem was not yet then how comes you can send a closure email from Yamaha. This is what a poor service is all about.

Now I can conclude that Yamaha the brand is fraudulent in service.

Customer service is very worst.

Verified Support

Apr 12, 2019

Yamaha Motor India Customer Care's response Dear Srinu Natarajan,

We regret for the inconvenience caused.

We have shared your details with customer care team. They will contact you soon

Regards,
Team Yamaha India

Verified Support

Apr 12, 2019

Yamaha Motor India Customer Care's response Dear Srinu Natarajan,

As per your discussion with our Customer Care Executive. Please visit the concerned Yamaha Authorized Dealership.

In case of any issue please feel free to contact us at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected].

Regards,
Team Yamaha India

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N

Nikhil Das MP

Apr 4, 2019

Hi,
I have owned FZ v2 and i had found oil seal leakage in 10, 000 km, this issue not only came from oil seal damage . it is found that there is scratches in fork pipe on both sides without any occurrence accidents to my bike. But i Couldn't get any replacement from yamaha company. WHY?

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Address: Yamaha dealer and servicing centre ketikibari

We went for 1st service of our scooty yamaha fascino in tezpur assam ketikibari dealer but it was worst service, employers were bullying us, we had some problems in scooty but was not solved, they only want money and nothing else...
Please friends... Donot trust them or if possible donot buy from there.

Worst yamaha dealer tezpur assam ketikibari.

Apr 30, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2019

Yamaha Motor India Customer Care's response Dear Vj Tamang,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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I have been using yamaha fz s v2.0 since four years. I am facing chain noise problem. I changed chain and sprocket but still the problem pursues. I cleaned the chain and even lubed it. But no improvement. I want a solution for this. Yamaha people will say its chain sprocket problem. But i haven't driven the bike more than 2000km after chain and sprocket change. I heard this complaint from many fz s v2.0 owners. Please provide a permanent...

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I have fz25, it's head light is very poor, brightness is low n focus, not effective low beam n high beam, it is critical when night driving off road n highways. That is not my personal problem, in my friend circle there is 3 fz25 same problem of headlight in night.. Other wise u will check on *youtube* search fz25 headlight approx 80% customers have same headlight problem occurred..
N fz25 headlight led is not replaceable
U provide 250cc then u should improvement in leds use high watt or or fz25 led is not replaceable in high watt leds, then what should we do...

Apr 25, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

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Mar 25, 2019

Yamaha Motor India Customer Care's response Dear Sourabh More,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Address: 143001

I purchased fascino xc115c from m/s divine motors, amritsar on 19.10.2017. Engine no. E3y4e0091070, chasis no. Meised199h0060641. Till date it has run 1800 kms only. I did last service on 09.03.2019 and in previous to this service, there was a self start problem occuring. I told service centre about the same and they informed that battery has got down and they charged the battery that time but again after few days, same problem persist.in last service i told about the same, they said they have rectified it but from very next day, it started again.

Now when we approached to service centre, they said battery is down and we have to buy new battery.

Please adv - is the battery life is this much only? It means every year we have to change battery? Is there any warranty of battery?

Regards
Vikas lumba
[protected]

Apr 22, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

Yamaha Motor India Customer Care's response Dear Vikas Lumba,

We regret for the inconvenience caused.

We have shared your details with customer care team. They will contact you soon

Regards,
Team Yamaha India

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Address: 560090

I bought my r15 v3 on september 20 2018, in so less time my bike's chassis inside, weld joints, discs n everything are rusted already. I look care of my bike very carefully so it's clearly isn't my fault. Im very disappointed with the manufactured with
Quality. I found this issue when i removed the body fairings for cleaning and found the metal parts being highly rusted. Complained yamaha on this issue before, they didn't come up with an solution. This is not a small issue, rusted majorly on the chassis weld is highly dangerous for the bike's mechanical strength. Resolve my issue soon yamaha.

+3 photos

Apr 22, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

Yamaha Motor India Customer Care's response Dear Vikas KV,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Address: 600096

Hi am sathish from chennai. I have booked fasino vehicle on jan 21 & paid 40500 rs initially in raj yamaha showroom at chennai kottivakam & the executive name benjamin. Everyday he giving a false commitment after 59 days completed till now i didn't get my vehicle. So i ask him to cancel my booking & initiate refund. They inform to get refund in 3 days.
This is worst experience in yamaha service.

Fyi - 1year back i bought fz v2 in the same dealer & completed 5 free service. Everytime they are not repair my vehicle properly. Even it happen all my friends & common customers.

Hereafter i never buy yamaha vehicles & tell my friends & wellwishers to don't buy a vehicle in yamaha.

Apr 22, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

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Mar 22, 2019

Yamaha Motor India Customer Care's response Dear Sathish Kumar,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Address: Plot No.30, Mylai Balaji Nagar, Velachery Main Road, Pallikaranai, Chennai, Tamil Nadu 600100, Chennai, Tamil Nadu, 600100

Concerned dealership: Shanthi Motors
Retail date: Feb 2019
Address (if possible):
Plot No.30, Mylai Balaji Nagar, Velachery Main Road, Pallikaranai, Chennai, Tamil Nadu 600100

I have a Fazer 150cc bike with Chassis number ME145S0B3D2002244. My bike met with an accident and I gave the bike with all the broken and good parts to Shanthi motors to repair and to get the necessary claim from the insurance. The insurance surveyor from HDFC Ergo visited the place and have stated that some of the parts were good. Also he has stated to check and report the Fork Assembly kit. I have repeatedly told them to only replace the parts approved by the surveyor and retain the rest of the parts. But these guys in the service have replaced everything without my concern or the surveyor notice. The insurance is saying that the Fork Assembly was not properly reported and it can't be claimed. Now the service center has stolen all the parts I delivered to them and they have replaced everything with new ones and is asking me to pay Rs.20140 to get my bike back. I have never seen such a worst experience with my bike in any other service center. I want full waiver for my Fork Assembly and all the parts stolen. Make sure you resolve this issue as soon as possible. I have attached the necessary photos for your reference.

+3 photos

Apr 22, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

Yamaha Motor India Customer Care's response Dear Shugeeth Babu,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Bremi Maruthaiyan

May 18, 2022

This is Bremi, working in Guindy. I gave my bike "Yamaha Ray ZR"which is not started on 26.04.2022 I'm Shanthi motors, Velachery.They said we will let you know what's the fault by that day evening. Next day, called and told we need to unorganize the engine which might take upto 2 days and costs 2K. Then after 3 days, they told has been ceased and the repair might costs 20K and might return the bike after 2 weeks. I told I can't able to pay that amount and also not able to run without bike for 2 weeks. They immediately called and told the repairing cost is 15K and will give the bike within a week. So I accepted to start with the work. Then they told to get the bike only by 19.05.22. I went theie before going to my office and they told bike will get ready only by 16.05.22. I was devastated going there and wasting my time. Then they even didn't give by 16th. Then on 18th, called and told the bike is ready, but the battery has gone... And you need to pay extra 1600 . I've asked why are telling this so late. They didn't respond properly. Then they asked to come to their office, pay and collect the bike by 12.00 pm. And now I'm in the office. They not yet give me the bike. Still waiting. And my meeting at office is by 1.00 pm

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Address: No,383/f railway quarters winter pet arakkinam, 631005

I buyed fz, s blue bike on feb2018 starting itself fork problem heavy noise coming hand bar shaking i complaint in mail and customer care also no one taken any response they are skipping only me done services in breda motors vellore i spoken to muthu kumar he also cheating me that one is company fault not my problem he told, this only yamaha worst bikes and services how people they managae this kind of problem is the failure bike you are selling to all over people like this only what the hell you are selling like this bike to people worst and cheating people always like this,

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Apr 22, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

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Mar 22, 2019

Yamaha Motor India Customer Care's response Dear Poovarasan,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Address: Coimbatore, Tamil Nadu, 641035

Dear sir/ madam,

This is naveen from coimbatore +[protected]
On this tuesday,[protected] morning i gave my yamaha ray z for service (Tn 38 cb 8110) with the following points at cag yamaha, sathiyamangalam road, coimbatore.

1) engine oil change (Done)
2) gear oil change (Done)
3) tail lamp bulb change (Done)

4) fork problem when passing through speed breaker hearing some noise (Not done)
5) left side cover not properly closed (Not done)
6) head light problem (Not done)

A call from your company on the next day morning as your bike is ready for delivery.
I cross checked with the lady staff is all the things have done. She replied with yes.

I took the vehicle by 7:15pm and felt very unsatisfied with the above points which has not been rectified.

Next day morning i came and contacted service person with the points which have not been done. They took the vehicle and almost i spent my 1hr time there to get my vehicle back. As the time was running long, i went in 2 times to ask is it was ready?
On the 2 times the service person who was attending my vehicle was speaking on a phone, which i realised he would not do the service properly.

Then the service person went for a test drive and gave me as the problem is solved.
I believed and started to office as i have to be there. After 2 or 3 kms the sound came back from the fork and it seems the person used some screwdriver to open & change the light switches which damaged the outer layer (Image attached). The side door problem was also not fixed..

Really am unsatisfied with the service from your company in such a way with irresponsible persons.
I am not interested to give the vehicle for the next services at your company. I am sorry to tell you this.

Thank you

Naveen. S
+[protected]

+2 photos

Apr 20, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Yamaha Motor India Customer Care's response Dear Naveen S,

We regret for the inconvenience caused.

We have shared your details with customer care team. They will contact you soon

Regards,
Team Yamaha India

Verified Support

Mar 20, 2019

Yamaha Motor India Customer Care's response Dear Naveen S,

We have tried to calling you but the call was not connected. We request you to please escalate your query at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected].

Regards,
Team Yamaha India

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Address: Hyderabad, Telangana, 500038

Hi am pundalik rathod, i got yamaha fz 2016 model bike.

Store name yamaha sree laxmi ganapathi motors

Address rehal complex systems. No 124 nh.9 pothireddypally sangareddy telengana

I gave my bike for repair and they took around 30719.00 from me and now i am able to check that my bike is not repaired well he just changed plastic for rs 31000.00 is it how you cheat your customers in authorised service centre

Regards,
Pundalik rathod

Apr 18, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

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Mar 18, 2019

Yamaha Motor India Customer Care's response Dear Rathod Pundalik,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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After changing head cylinder assembly, cam shaft, rocker arms, the issue remains the same.

Drop in mileage, fuel leakage while ignition is on, starting trouble, clutch humming enormously since very first 2500kms

After many complaints problems are not solved yet.

Engineers giving false information and lame excuses.

+1 videos

Apr 16, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2019

Yamaha Motor India Customer Care's response Dear Sir,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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