Yamaha Motor India Complaints & Reviews

I have given my yamaha fz s version 2 bike for service in supreme yamaha today. 13th september 2018. After checking they have intimated all those details and told that will i get the bike tomorrow. I have told ok for that. They have called me back at 07.20 and intimated that the chain sprocket is damaged a little and so it will make sound. I have intimated that it is only 15000 kms only last time changed the sprocket. But they have intimated that it won't come after that. But while changing the sprocket they have told that it will come more than 25000 kms. Why are they giving false comments. If it won't come they don't want to tell anything right. They are giving false comments and now telling that it won't come after 15000 kms and have warranty till that kms only. Why fake promises. And she calling at 07.20 pm they have told to come and pick the bike. I have asked for the amount to be paid. They have told that will call back after confirming. They have called back by 07.26, call made by the person named geetha and she have told that the amount to be paid is 1825 rs and the service billing has closed so come and get the bike by tomorrow morning. I am ready to take in the morning, but why these false conversation. At first called and intimated to come and pick th e bike. Then after 10 mins called and insisted not to come because they have closed the transaction in the billing.
Mainly i have to intimate one thing that this is my 15th service in this supreme yamaha. And this is the third time getting this kind of worst service. First time i had not intimated. Second time have logged complaint and they have reacted like anything. Now the same happens after three service. Where is your service going in this competitive world. I am damn sure that i am not comijng back this long way from coimbatore to erode just for service. I am having more places to go with and they are also seeking for us. Take it in mind that you are not the only one who are doing service. Thank you for the service that you have did for me these many years. You have spoiled your brand name because of these kind of staff's in the branches. Make sure they are well prepared before recruiting. And also make sure that don't hire and please recruit.

Dear sir/mam,
I buyed r15 v3 from tajshree motors pvt. Ltd at nandavan main rd., nagpur on cash. They had not given the following things while purchasing bike:-
1. First aid. 2. Tool kit. 3. Manual book
4. Battery warranty book 5. Billing and insurance paper.
The speedometer is not in working condition. I have contacted to mr. Sachin sir ([protected]) and i am not satisfied with their answer. They are forcing me to buy accessories from them and also saying it's compulsory to buy which costs 4695/- rs but i didn't want any type accessories.
Colour: deep purple
Frame no: me1rg5218j0032342
Thank you..!
Harjit kaur minhas
[protected]

Dear Team,
I am very disappointed towards the service of Venus Automatics., Bhubaneswar . I have a r15s v2.0 which was faced an accident & I bring it to this show room but they neither response about my work nor giving me the parts code. I still travelled 3 Yamaha showroom about the parts availability but this showroom behave like I am begging for service.

Hello team

From the day when i have done my first servicing in yamaha kharadi pune iam facing lots of issue now my bike is run 20000km in this period i have change below parts from last year
1) brake pads 2times
2) chain spocket
3) rear suspension
4) rear bearing
5) cone set 2 times
6) headlamp which was not working
7) front fork oil
8) clutch wire
9) chain

Now today i am facing front shock absorber which service center is saying it is leak so i am frustated now & will recommend other that donot purchase this yamaha bikes due to huge expensive mainteinance.

Thanks regards
Yogesh patil
[protected]

Sir was perches yamaha fzs fi from kolhapur "'yamaha motoride 1325/41, e ward, shivaji udyam nagar, kolhapur, maharashtra 416008 'distributor. But in bike following problems.
1. The water inlet in digital meter and indicator.
2. Other accessorizes material is to bad u can check following attachment photos.
These are issue is obtain in first four month.. I was complained at distributor but no any reply.. Service in to slow. No ane any decision making engineer available at ur distribute at kolhapur.

I would like to bring to your kind attention, i am purchased yamaha fz-s-fzn 150d on 14.07.18 at m/s. Sampathraj motors thiruvallur, near chennai, i am surprised my vehicle back wheel air pressure reduces slowly with in week time and i have checked at puncture shop, there is no symptoms of puncture and unfortunately i am find out there is a pin hole leakage in alloy wheel (Photos attached) and this leakage occurred due to manufacturing defect and i have noticed to the dealer point, there is no proper response.
Kindly replace the same. This is for your information and immediate response in this regards highly appreciated.

I purchased a new yahmaha ray, and within a week only its color is changing, its not working properly everday day im facing new issue. When i informed to dealer they told me that they wil repair it but i didn't get any proper response. My question is i purchased new vehicle so why should i go for repair. I want that u guys will replace it or refund my full amount. Not at all happy with your service.

Hi, This is pooja

I purchased Yamaha fascino in the month of december 2017 and an helmet in the same showroom(SUN Motors_CMBT_Chennai) Amount got deducted twice and i tried all the possibilities from my bank to get back the money. But it has not reflected in my account.
I contacted several times the manager and still it is not refunded and the amount is Rs1300/-
Enclosed my Pass book

Dear sir,

I, krishna pal singh, magadh colony, gaya to handover for service my two wheeler at pravati vehicles pvt ltd on 25 aug 2018 at 1300 hrs. My vehicle model no is gladiator 125ss, reg no br02y 4352 and chassis no - me135b058e2024400.

My vehicle is service by parvati vehicles pvt ltd finally given to me on 28 aug 2018 at 1530 hrs and job card no 4334 and invoice no is pvpi[protected].
I am very badly frustrated due to service time too long taken by service center. He is take lot of time for service i. E. 04 days.

That is very bad and taking service time to long.

After service i found my cash memo, i am surprise in labour charges. Because a extra amount charges in labour charges. All parts purchases from stores and fitted in my vehicle. Paid service incl washing charges is 250.00, i know is right.

But the following points are observed in my bill and surprised how more and extra amount is charged by me :-
1. I shaw in bill one rh mirror nut bolt for fitting charges is 20.00
2. Clutch work amounting to rs 200.00
3. Acc cable change amounting to rs 60.00
4. Silencer cap change amounting to rs 40.00
5. Clutch cable replacement amounting to rs 40.00
6. Front brake pad change amounting to rs 50.00

Sir, i am asking to their staffs but not given to right reply to me. I am service the vehicle plus purchases of all accessories of vehicle of your stores, then why surcharges to me. I say to him at billing counter for extra amount surcharge to me. But not leasing what is i am saying to him. He say pay the bill, it is right amount of service.

Sir, also i call to customer care for complaint on phone no is [protected]. I am requesting but he is not given reply and not register the complaint.

Sir, i am also enclosed the copy of invoice copy who paid by me.

You are requested to take necessary action against my complaint.

I also request at yamaha india pvt ltd for above matter. But he could not good reply till date.

Regards,

Krishna pal singh
Mob - [protected]
Email. : [protected]@gmail.com
Vehicle model no is gladiator 125ss, reg no br02y 4352 and chassis no - me135b058e2024400

I am facing big issue with my yamaha fz 25 it's not getting start light in display is available, indicators glowing, horn working but self not working, still just it not giving sound of any starting. When i push self start switch it doesn't gives any sound, it is fully silent.
Very bad thing happened
I stucked at road in night and left bike at a parking place.

Hi,

What:
Very fair customer handling
Zero response
Yamaha offers are not given to customers

Where:
Anand motors
Kannakulam, konerikuppam, kanchipuram, tamil nadu 631561

How:

Last month 4th august i made full payment to book and received yahama facino, while delivering the bike to me, they said the registration will be taken care of by themeslves, but i did not expected that they will take almost 1 month to get the registration done, initially they asked me to visit rdo office with bike for the registration, and they got the bike then returned it to me by 16 aug. After that i was waiting for my bike number but there was no response from the showroom even though i myself contacted them they were no person who can answer a customer with gratitude, this was irritating, after a long struggle of 2 weeks, they have provided me with registration number, it took exactly 24 days to get my bike registered which is not even tolerated, they made me to think why these sort of irresponsible people are there under yamaha. My primary concern is, now i have 5 free service with the same showroom this is again a big trouble, am currently looking for your help on this hope you can do needful

Hello team yamaha,

I gave my bike for servicing on 29-aug-2018 wednesday and now it is more than one week and i have not received my bike yet. I called service centre many times and they are saying parts are not available (Engine head valve), once the parts are received then we will deliver your bike on thursday or friday not sure. 6th or 7th sept). I don't understand what kind of parts they are looking for and how come it...

I've purchase one yamaha ray zr bike from anna nagar showroom chennai. When i started driving bike i noticed some issue on the bike disk. I've visited the service center and they informed that this might be the issue with the disk break, during the first service, i'll sort it out.

After that i've given service on 29/08/2018 at perungalathur service center. On that day evening, they called me and said that this is an issue with the bike suspension, i'll change it by tomorrow.

On 30/08/2018, i'll called them for the bike. They informed that this is a manufacture defective and we've escalated this issue to yamaha, engineer will check and replace it.

After that there were no response from them. Today, i've visited the service center but there are telling the same story.

I insisted them to give the bike immediately, within 30 minutes they changed the bike oil and generated the bill. I've successfully saved my bike from them by paying the bill for non servicing.

They haven't repaired or replaced my bike.

I've sent an email to yamaha 3 days before till now, i haven't received any update from yamaha.

Despite of raining in morning, I somehow managed to reach Yamaha service centre Sri Sai Yamaha at Rukanpura Bailey Road Patna Bihar and got a token no 6(05 members were also waiting before me). After checking he gave me a slip with delivery time 4 pm as there was a lot of work to do in the bike. After 2 pm I went to check if there is everything going properly and is there any other job required. There I saw 5 to 6 workers were dealing with some other bikes and my bike was at the same place as I saw in the morning. Already there was one person who was yelling at the Sri Sai Yamaha staffs for not attending his bike. When I enquired he told me his token number was 11 and he told that till that many bikes have been attended which came much later to me or him. It was a bit shocking for me and when I asked the yamaha staffs they replied that your time is 4 pm. I asked him I came 6th and you are doing for bikes that came after me. He replied those bikes have less amount of job. I was left with no option but to put complain that even though I delivery time is 4 pm why work on the bike not started on time. And if you can work it in 2 hr (2 pm to 4pm) why you gave me 4 pm time at 8 am i.e. 6 hrs more. There should be a strict penalty for such service centres.

Writing this after losing all the patience. I'm sure and confident that yamaha has a great name among other competitors in india for its great customer value, hospitality and commitment.

Unfortunately, i loosing my all these in my present and recent past experience.

I own a yamaha sz rr v2
My bike is now 1+ years old.

I brought vehicle in my home town erode, tamil nadu and took it to chennai, tamil nadu where i work.

Incident 1 :

After taking vechile from my 2nd free service the speedometer stopped working and the service centre told that the cable has broken and replaced it with a new one under warranty.

Incident 2 :

After riding some another 2000kms the speedometer again stopped working, then i took it to the same service centre. They told me that the cable has broken and it will take 2 days to replace under paid replacement.

When i questioned the quality they told me that all these have a limited lifetime, i questioned whether does it look like any rat bite? They said that there is no way a rat could bite, its only the quality of cable.

I wasn't ok with the reply and got a genuine cable spare and went to local workshop and replaced the speedometer cable.

Incident 3 :

Last month my cletch cable got cut off. I don't want to here the same reply from service centre, so decision to buy a genuine spare cletch cable and got replaced from a local workshop.

Incident 4 :

Now it's 7000+kms again my speedometer cable got cut off. I lost all my patience.

I called service centre and asked for warranty coverage, they told me that these things can't be covered in the warranty as.
I'm really fed up with this problem.

I request you to provide possible solution so that that the cable problem could be solved permanently

I brought a new fz on 20th july from prince yamaha udhyog nagar new delhi. Today i went there for my 1st free service but they have charged me extra 617rs. For oil i know charges would be extra which they have used for 305rs 4 stroke engine oil however my bike is 5 stroke. Secondly they told me filter which cost is 50 rs in market.. Its nt fair they have told me i'll be getting free 9 services from yamaha so what's the benefit for free service if you have to charge me in every visit and they also told me that twice they gonna charge me 620 n later it will increase to 920... Pathetic experience... So bad...

1. When i bought the motorcycle, the handel of the bike was disputed, they (Service center and deler) told me, they change it in next service but, i make 3rd service now, till they told me it was unavailable/it is natural for this bike..
2 last time in service they made a huge scratch on gear paddle, i think they change it and give me a faulty old one.
3 the gear box problem not solved.

Mere pass yamaha r15 v3 jab muje bike leni thi tab showroom ka owner bohut hi aache se baat kar raha tha aur teek se baat kar raha tha but kal mene meri bike service me de aur bad me me and mera bhai lene gaye tab uska behavior itna kharab tha ki baat mat puchu vo showroom ka owner & service department ka manager itni zor se baat kar karta hai customer se or bikul bike ki service achi nahi ki hai... Aur dono hamse jagra karne lage...
Customer satisfaction 5 out of 0..
😡😡😡😡

Hi,

I have given my bike for servicing at pearl yamaha, tolichowki hyderabad. Even they did not able to check the sound where it is coming from. They charged me with rs.1681 for general servixing, front shock observer oil leak seal, front disk pads.

They have given me an invoice which haven't a sign and seal.

When i check the parts amount and calculate the amount is different from the mentioned amount in the invoice.

Coming to the servicing. Still my bike producing the sound.

As a common man i can observe the timinh chain sound. As a proffessional mechanics why can't they. I am unable to understand the logic behind it.

When i cross the speed breaker or pits i can observe a different sound from the rear side of the bike and i mentioned that in the job card, they have failed in detecting it and fix it.

Why yamaha has worst servixing centers around hyderabad while having a great manufacturing modules like engine.

We choose yamaha for pick up (Acceleration) and for it's engine. Why can't yamaha provide a best no no atleast a hood servicing center for the people like me who always wants to have their bike servicing at yamaha service showroom?

Feeling bad due the worst service yamaha
-rajagopal

It has been two times that i am having horrible response from shinrai yamaha at cochin kerala. Previous time after my periodic service on my way back the back wheel nut went of and i fell down. The service manager apologized to me and told it wont happen again. Yesterday afrer my service the tecnician forgot to put the lid on the engine oil knob and oil fell on my scooter on the way back. Due to the heat the scooter went on fumes. This is horrible. Nobody is taking any action on these incidents. Not only my life but my vehicle's lifespan is on jeopardy. I seriously urge yamaha to take action upon my compliant.