| Address: Mancherial Yamaha authorised showroom.pin code -504208 |
I own a Yamaha R15v3 monster edition bike. According to Yamaha policy, every service has to be done within 90 days or 3000kms whichever comes first. My 3rd service is scheduled in the month of May, 2020. Due to COVID, company extended the deadline upto 60 days. i.e June 20th, 2020. I went to give my bike for service on September 21st, 2020. That's my mistake and I missed my 3rd service. But, strangely they said, you cannot avail 4th service also. Now they are saying that they extended the service time for only April, may services and the rest of the services will work normal. According to their policy, my next service is 25 days due. Why should I service my bike when I don't travel much in 25 days and actual policies according to Yamaha were 90 days or 3000 kms? They did not send any mail regarding the updated policies and when I asked the customer executive to provide me the link o[censored]pdated policiy, he didn't even send me and said "whether that policy is there or not" . How is that possible? Their customer executives don't even answer our queries and keep on saying " this is our company policy". When I call customer care, they will suggest to visit yamaha showroom and when I visit the showroom they will suggest to call customer care. Is this service acceptable Yamaha?
I did not expect this pathetic behaviour from a reputed brand like Yamaha.
Aug 13, 2021
Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2021
Yamaha Motor India Customer Care's response Dear Thrishool,
We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.
Regards,
Team Yamaha
I purchased brand new Yamaha R15 V3 model Black Colour on 3rd August, 2020 from SAHIL YAHAMA BOISAR TALUKA AND DISTRICT- Palghar Maharashtra, India. Within 100 kms of bike ride I realised that after running 15-20 kms and taking halt for 5-10 minutes there was an issue in restarting the bike. In just 3-4 months my brand new bike got rusted on handle and many other parts including chassis (bike frame).
I have already visited the same authorised showroom twice to solve the issue which is about 80 kms far. No proper action is been taken by the authorised showroom to solve my problem.I tried connecting to customer care with hopes that I can get a firm solution for my problem and no response received.
I’m very disappointed by the service and behaviour of the authorised dealer.
After complaining about the issues in my bike, the service man picked the bike from my home town.
My complains were..
1.Battery issue (bike starting problem)
2.Rusting issues on handle and some of chassis within 4 months.
After two days from picking my bike i got a reply from company that they will change the battery, mirror and crown part of bike(which is rusted).
And other parts like rust on chassis they will apply rust cleaning method and painting work.
I am not satisfied with doing paint work and rust cleaning process on my new bike beacause no one is paying a big amount of money to repaint his by on the main parts like chassis within 4 months.
Company is giving silly reasons like you stay near coastal areas and all.
If coastal area is the problem why they dont stop selling bikes in coastal area ???If they cant solve the issues of a new brand bike.
And in 4 months if company cant solve my major problems, then they will raise their hands after warrenty period (i.e 1 years).Thats means its was my waste of time and money to invest an amount of Rs 175000 to buy a Yamaha bike.
I demand for replacement of my bike or refund of the paid money as soon as possible.
I would appreciate it if you could organise the same without any further delay. I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved from you within 7 days I will consider taking further action and will file complaint with the appropriate consumer agencies or through courts.
Attaching the videos and photos of regarding my problems.Enclosed with this letter are copies of the registration card and other related documents for your reference.
Kiran Nanalal Mehta
Address: Usha kiran building Near Jain Mandir Saphale East Tal And Dist Palghar
Maharashtra India Pincode :401102
Contact No: [protected]/[protected]
Bike Registration number : MH48BW2700