Yatra Online / YatraTrip.in Complaints & Reviews

We had booked three tickets for 28th of August (Ref PNR No [protected]) and cancelled the same on 27th of August and applied for a refund on the 24th of October with a confirmation of PNR Cancellation directly from the Air India Office Bhubaneswar as follows : Station Manager Bhubaneswar <[protected]@gmail.com> Oct 24 to support, me Kind attn Mr Avinash/ Ms Preet Soni Executives Yatra.com This has reference to the tele discussion we had this afternoon regarding cancellation and refund of PNR- Y9WDN. Yatra Ref [protected] The subject tickets 098-[protected]/[protected] & [protected] were cancelled and requested for refund. Please find the scan copy of the cancellation history PNR which was conveyed not clear by you for further process. Hope the scan copy will help in this regard for necessary refund process. However the cancellation penalty on this ticket is INR 1579 per ticket as per rule. You may feel free to contact us for further clarification if any. Thanking you. स्टेशन प्रबंधक Station Manager एयर इंडिया ली, भुवनेश्वर Air India.Bhubaneswar Ph +[protected] Fax +[protected] Image Image (78).jpg Despite repeated reminders and after 50 days Yatra has not refunded our money and whenever we ring up the customer care they tell us to hold on the line and then keep making us wait for 10-15 mins till we ourselves cut off the call. This seems to be a straight case of cheating as we have been told by numerous Air India employees that there are thousands of such cases and that most probably this money is being used to earn interest in the personal accounts of the top management of Yatra. We request you to please help us refund our tickets with interest and bring to light this mega cheating episode worth crores of rupees.

Hi, My friend Shagun Mathur took the jet airways flight on 20th Nov from bangalore and reached Mumbai(PNR : NPBZKL), there was a 5 hour gap in the hopping flight from Mumbai to Jodhpur. She was sitting right in front of the gate and she was checking the board for status of the flight, till about 11: 10 am the status remained 'Security' and no announcement was made at all. So she had no way to know the flight was about to leave. when she finally inquired at the service desk at 11: 15 am they told the flight had already left and they had left the luggage as well. I cannot fathom how can they have time to leave the baggage at the terminal and not make a single announcement. The status boards are clearly not helping the passengers at all and in fact confusing them. at least a single hint to convey to the passenger the status of the flight would be sufficient for the passenger to not miss the flight. My friend was travelling alone on this route and that too for the first time. She had to face the trauma of being stranded on the mid way and the Jet airways authorities were not at all helping, The service of the Jet Airways flight is pathetic and need some serious amendments otherwise they will lose their passengers like us who have no other option than to trust the service of the flight. I and my family for sure will neither travel nor recommend Jet airways to anybody as a means for travelling to any part of the country. I asked for the refund at the jet airways ticket counter and again through email to their guest relations email. They said it will be refunded but will be done through your agent i.e yatra.com JET AIRWAYS reference number is BOM/CQ/AR/271113/7392359 Please help me get the refund. Thanks, Archit [protected]

Dear Team Yatra I am facing an issue due to a technical glitch which caused an erroneous booking or air tickets. Awaiting revert and hopefully some respite from double cost I had to shell out to change the tickets . Please get in touch with me and help me make this experience better or loose a customer for life @beingmrskapoor . Also when I immediately called and spoke to your staff (within 2 minutes of recipet of message) they suggested (even though I insisted I change the booking else the prices / availability be affected) that I wait for 24 hours before the IT team can confirm if it was a glitch or not. Uncomfortable with this idea I called back in 2 hours to change the tickets ( and get thereinbursement once technical glitch is confirmed at your end) only to have to pay additional Rs 10000 (approx) for an 11000 ₹ ticket I am unhappy and feel cheated by your company !!! Please look into this and do something ! Ruined my holiday even before it started !!!

there are so many problems that we face in trip singapur and malashiya . the question is that your employ anshyman told it is a group tour but it is not no other family no guide .it is a horrible situation .before booking i ask i want to go with only group tour.i have tickets that are not used their

I am a senior citizen and I have frequently bought air intntl and domestic air tickets from Yatra .I had a good feeling because always Yatra reps had good behavior and helping attitude. But this time when my confidence was on hype to buy ticket from yatra I had a bad experience with your reps Ms Nirmal Kaur. As I have vision problem, when I called to Yatra unfortunately she picked the phone and I asked help from her to let me help buying two one way tickets for Toronto and send the details on my email well ready so that I may pay and buy tickets. She was very careless, uncooperative and was not taking seriously her job. First she booked ticket with no middle name, she charged more money and she did not told about the discounts etc to me. I paid immediately and she sent me ticket but later I found that 1. She charged much more. I paid thru net banking and the amount of about around 800-900 was seen as due which I presume that if I would had paid thru Credit Card she might have withdrew extra amount, 2. This all was completed after midnight and I got ticket finally on 9th Nov. later I found that ticket prices were much less on your website that what she charged me .She charged me INR 63500 for two tickets whereas the website yatra shows the INR price @30574X2=61148=00. 3. In this way she overcharged me INR 2352 =00 4. She did not let me know about any discount promo code YATUSAUNZ while making the payment.given by Yatra at this moment which I could have received upto INR 1500/ In this way she overcharged me INR TOTAL 3852/= and did not help me as a customer rep because I called her to help me out in buying ticket as I had problem in handling computer at that moment. I there fore request you that please compensate me overcharge. She not only broke my rising confidence with Yatra but also I have got a bad impression and a impression not to deal with this company in future. This is not a big deal, hope you will check my profile and find that I am a frequent traveler thru your web; I again request to refund the extra amount. RAVINDRA MISRA [protected]

I, Nironjon Islary student of Tata Institute of Social Science, Mumbai, had tried to book online flight ticket in August 28, 2013 for to and fro (Mumbai & Gauhati) for the dates of October 3, 2013, and October 15, 2013 at Yatra.com whereby internet banking was used from my SBI account but unfortunately payment was failed yet Rs. 12954 had been debited from my account. I had awaited till 15th September believing debited amount would be redeposited automatically. But nothing happened later, I called customer care of SBI, whereby I was suggested to complain to the branch and hence I did complaint yet nothing happened. After one and half month information was given by the public relation officer of the SBI branch, my payment was made and it had deposited Yatra.com hence I was asked to complain in yatra.com therefore I did so but nothing has been resolve till now.

Following two copliants are the same that I made to the SBI and yatra.com. I am really confuse what to do please suggest me so that I can resolve the long pending issue.

Ticket details
Ticket no 1496215
Name Mr. NIRONJON ISLARY
Username Nironjoy
Email [protected]@gxxx.cxx
Nature of issue Other Internet Banking Related Issues
Ticket logged on 18/10/2013
Status In Discussion
Remarks Respected Customer relation officer I, Nironjoy Islary your customer had tried to book flight ticket in August 28, 2013 at Yatra.com and payment was made through internet banking wherein ticket was confirm but the payment failed however amount Rs. 12954 had been debited from my account. The ticket was booked for to and fro of Mumbai and Gauhati meanwhile ticket got cancelled automatically. From 28 August till 16 September, I had waited expecting the amount would re-deposit automatically through the system. I called customer care where they suggested me to lodge a complaint to the branch hence I did it in 16 September since then I have been waiting redeposit of debited amount but nothing has been come out if yet. Booking flight ticket at Yatra.com, SBI reference No. IGL4582121 Complaint at Branch Ref. PT[protected] SBI A/C- [protected] INB Avenues India Pvt. Ltd Please suggest or drop information if at all requires any further complaint. Look forward your kind act. Sincerely Nironjoy [protected]


Respected Sir

I, Nironjon Islary had tried to book the flight ticket to and fro (Mumbai & Gauhati) at Yatra.com in August 28, 2013 whereby the ticket was booked but unfortunately when I was transferring payment through internet banking (SBI) was shown failed. Immediately, a lady from the customer service Yatra.com had called asking to redeposit second time. But, due to insufficient amount in my account I could not do so and later the ticket got cancelled automatically, but the strange thing happened to me was though the amount was failed yet Rs. 12954 was debited from my account and this information is given below as the SBI statement, Viz- Booking Flight Ticket SBI Ref. No. IGL4582121.

Transaction Details

Account Number


[protected]


Branch


DEONAR




Date (Value Date)


Narration


Debit


Credit

28-Aug-13 (28-Aug-2013)


TO TRANSFER
INB Avenues India Pvt. Ltd


12, 954.00




Henceforth, I did not receive any information from the yatra.com. Later, I awaited till 15 September believing the debited amount would be return automatically through the banking system. But nothing had been resolved. In September 16 morning I called SBI customer care whereby I was suggested to complain in the branch hence put a complain on the same day, and was given complaint Number PT[protected] yet nothing had been resolve.


I have been waiting nearly two months believing something would been resolve but nothing has been come out of it. Suddenly, October 28, 2013, morning I got a call from the SBI branch in which I was informed my transaction was successful and the yatra.com had received, then I shocked and hence called Yatra.com customer service centre whereby I was given a complaint reference number as [protected]. If the following days of the booking amount was received by the yatra.com then why I was not given any information. Please, suggest me what can I do to reclaim my debited account.


I look forward your kind action.


Sincerely yours


Nironjon Islary, [protected]

I have booked a ticket of spice jet airline from yatra.com for traveling to Delhi to Bangalore departure date 6 Oct 2013 time 21.30hrs.But due to some emergency i have cancelled the tickets on Delhi domestic airport spice jet ticket counter and they said ticket has been cancelled and amount of Rs 5397 should be refunded.After few days i have contracted to customer care of spice jet regarding it they have said we have already refunded the amount to yatra.com after that i have called to the yatra.com no.[protected] they have denied to refund the amount. The Details of tickets have been given Below Airline name :- spice jet limited Passenger name :- Pankaj Shah Departure from :- Delhi to Bangalore Departure Date :- sun, 6 Oct, 2013, 21.30 Airline PNR :- C19IRL Yatra.com Reference no. :- [protected]

Yatra.com cancellation of rail booking. I had done train bookings yesterday on Yatra.com. MY yatra booking ref no is 98I8WG. Amt INR 7174.47 The train bookings are not seen under ' my bookings ' section, even though I got confirmation of successful ticket booking through SMS from Yatra.com. now I wish to cancel my train booking, but cannot see it in 'my bookings' section. there is no facility of cancellation through phone, as their message says it needs to be cancelled through online my bookings section only. I have sent a query to yatra.com, but have not got any reply as of yet. Yatra. Com is pathetic service! No replies despite number of emails sent to them. Plz don't use yatra.com that's what I would suggest. PNR no is [protected] Ruchika

Dear Team please take an immediate action on this. My Yatra ref no is YT11630698. I had booked Hotel Mangalam, Kolkata a week ago, and accordingly paid, and got the hotel voucher, confirming my booking. at the 11th hour, i get a msg stating they would have cancel my booking. adding to the agony, they replace my booking with a very substandard hotel, with leaving me no options. when requested the customer center executive, Mr Rohit, they revert back, with arrogance, that they cant do anything else, and I have to wait till the booking date for the confirmation. Sounds stupid, and blasphemous, but thats the reality of Yatra.com. I want to initiate a legal action on Yatra, that despite providing the hotel voucher, they cancel the booking to my extreme agony and disappointment. and with no replacement!! reg Arun arun.[protected]@gmail.com

I have booked indigo flight thru yatra.com on 27th July.Then i got a message that they could not issue the flight ticket due to technical problem but my credit card was debited by 38000rs. Now am behind them for 2weeks but they are not responding aptly.They are giving so many contact numbers while calling customer care but no one is giving any proper answer. How can i get my money back?My booking reference is [protected]

I have booked air ticket on 4.8.2013 under ref no. CCA13HQWVS456IGK7320938 for cochin Mumbai sector on Go Air . Payment has been mafde through net banking on line. Status of the booking and ticket could not be retrieved. Pl confirm the stat of booking as the payment is already effected.

On 23rd March I received an email regarding a Holiday Package of 3N 4 Days powered by Yatra.com for Rs 3999.Alongwith this voucher I was entitled to one of the 4 gifts namely Grasim Suit pc,Maxima Gents Watch and 2 more which I forgot.Also there was a special gift,A Trolly Bag, which was additional if I would purchase the voucher at that time only.So keeping the trust in your Brand name,I purchased the voucher right away. Now as per Madam Chandan,who was communicating with me, I was entitled to A Trolley Bag alongwith one of the other free gifts of my choice alongwith my Voucher ,all for Rs 3999/-. Next day I received a call where they wanted to confirm my request,they told me regarding the free gifts as well as an additional Rs 499/- to be paid within 90 days.I agreed to that also.Then on the 1st or 2nd April (not sure),I received a verification call to verify my order with all the details.At first I refused the order and wanted my refund since they were not ready to give the free gift of my choice.Then after their assurance I agreed to verified my order ,they read out all the Terms and conditions on the phone alongwith the payment details.They must have also read the url which i don't remember,but they insist on doing so.Next day I receive all this in my email with my order Id [protected],terms and conditions,but no url. Somewhere in May end I try to pay but where I dont know where.I try to call the Customer care,they say not availible.None of the support phones work.Even [protected]@baggittoday was not working since it would be redirected to the complaints forum where Bagittoday was declared a FRAUD site.I was very dissappointed knowing that I was cheated. Again in July, I tried calling and luckily i could talk to someone but I received a response that my order has expired.Now WHAT DO I DO??.You can check every detail on the recording of phone calls as well as emails sent to me.Even Promo codes were sent but NO URL for Payment.NO VOUCHER,NO TROLLY BAG, and NO FREE GIFT received by me, after so many promises from a company whose name is so big.Very sad.

I had booked Ladakh trip with Yatra on 2nd of May, 2013 for 2nd June, 2013. My Booking ID is SR298721. I made advance payment of Rs. 15000 on that day itself as told by Yatra representative (Prince Kumar). Total cost of the package was 49500 rupees for 2 persons. When I enquired that when will I have to make the remaining payment, he said Yatra will get back to me around 10-15 days before the trip and at that time I will get the receipt and other details. After that I kept waiting for call from Yatra but I never got one. Finally, I made call to Yatra on 25/05/2013 and asked about the trip. The same representative told me he is surprised to know that and he would enquire and get back to me. After few hours he made a call to me saying that the hotels are under renovation and the trip needs to be cancelled. He said that he is trying and will try whatever is possible from his end to see that the my trip doesn't get cancelled. He told me that he is going to come for me on Sunday and see what can he do about it. He calls me on Sunday saying he tried everything possible and the trip cannot happen. He suggested me two options, 1) I can go for an alternate package (which wascosting approximately 20000 rupees more than the package I had booked) or I can take my refund back. The package was costing more because the travel dates were near. I had budget constraint and I declined the trip option and opted for refund. I thought it's better to manage myself rather than paying extra price to yatra.

I enquired with the hotel which they had mentioned in itinerary and found that the hotel was not under renovation. Now its more than 2 months now I am still waiting for the refund. I have called more than 15 times with no success. I am given either of these answers. 1. We will call you back in the evening with details (and I never get a call) or 2. Your refund will be processed in 10-15 days. I am literally fed up following up with Yatra about my refund.

Now, I wish to get compensated for following:
1. Extra bucks I had to pay for the package I booked after this incident. If I would have booked package 1 month back I would had to pay less as compared to booking made 5-6 days prior to travel.
2. Energy lost behind following up with Yatra team. It's literally tiresome.
3. Interest that I could have earned over this money which Yatra is earning right now from my money.

I went through the complains against Yatra and felt like it's their strategy. Earn more by modifying the trip or earn interest over the money provided by the customer by not returning them in timely manner.

Hoping that complain on this forum helps.

Thanks,
Rituraj

Modus operandi OF YATRA.COM
Step 1 Take full money from public by offering upto 50 % discount of all hotels. And give them confirmation email , confirmation voucher no. and food coupon no etc.
Step 2 Wait for few days till public books their railways / airlines ticket.
Step 3 After some time yatra.com official will call and say your required hotel is not available so please choose this XYZ… hotel or else take refund.
Step 4 More then 90 % of people will agree to accept the low grade hotel offered to them as else they will suffer loss of railway or airline bookings and thus yatra.com earns heavy commission from their predecided hotels. Very few % will ask for refund as refund leads to railway/airlines/taxi booking loss
(They take money in the name of branded hotels/ resorts but after that shift you to other cheap hotels)

I AM A VICTIM. OF YATRA.COM . DETAILS OF MY BOOKING ARE GIVEN BELOW :-

i had booked 2 rooms (4 ADULTS AND 3 CHILDREN ) in Atali Resort, Rishikesh (For 21 and 22 june 2013), through Yatra.com - booking reference no : [protected] on Wednesday, 24 April 2013 1:57 PM

Full payment done through debit card on 24th april 2013. We received hotel confirmation and food voucher on email from yatra.com within few minutes of payment. So we booked taxi and announced holiday to the staff in our business and did other necessary arrangements for travel.
On 4th may 2013 (after 10 days of taking money from us) yatra.com official, Alok Rawat , says change the resort as it is not available and the voucher and confirmation email we sent earlier is now cancelled.

NOW WE WERE STRUCK BETWEEN FOLLOWING TWO OPTIONS -
Option (I) The hotel which YATRA.COM was giving in place of Atali resort was much below the level of Atali .
(Option II) And if we asked yatra to refund our money then we would suffer loss of advance given to taxi operator and loss of business as our staff had further made their vacation plans and did their railways bookings etc. (because we had already announced holidays to them)

SO INSTEAD OF wasting OUR PRECIOUS MONEY ON YATRA.COM WE DECIDED TO SUFFER THE LOSS OF OPTION II AND ASKED FOR REFUND.
SO PLEASE DON’T GET CARRIED AWAY BY DISCOUNTS OFFERED BY YATRA.COM YOU WILL NOT GET THAT HOTEL FOR WHICH YOU ARE PAYING MONEY .




DETAILS OF CONFIRMATION AND PAYMENT MADE ARE GIVEN BELOW

Yatra Reference Number: YT11072509

Yatra Voucher Number: A-246289
Supplier Ref Number: YAT[protected]
Booking Status: Confirmed
Yatra Voucher Date: 24 APR 2013
Hotel : Atali Ganga
Address: Atali Dogi, Badrinath Road,Tehri Garhwal,Atali Dogi,Garhwal,India
Check-in: 21 Jun 2013
Check-out: 23 Jun 2013
Nights: 2
Room Type: Cottage Room

Yatra Reference Number: YT11072509
Yatra Voucher Number: A-246288
Supplier Ref Number: YAT[protected]
Booking Status: Confirmed
Yatra Voucher Date: 24 APR 2013
Total Room Tariff (2 Rooms, 4 Adults3 Children + Including Taxes) Rs. 25,614
Promotion Discount (-) Rs. 1,500
Grand Total Rs. 24,114
Yatra.com booking reference no : [protected] on Wednesday, 24 April 2013 1:57 PM

Booking Details:
Yatra.com Reference No. [protected]
Yatra booking no: 11123838
Name: Dibyo Jyoti Sen
Email: [protected]@gmail.com
Mobile: [protected]

On 7th May 2013, I booked Hotel+Flight Package for a round trip (Guwahati  Chennai) for Rs 29233.03 on Yatra.com with Reference No. [protected] and Yatra booking no: 11123838.
My Package included the following:
i) Domestic Flight(Indigo...

I booked manasarovar yatra booking reference ID is S316009.
I booked this ticket on 12th May 2013 ( Time 2.30 PM ) for Manasarovar yatra on May 27th 2013 with Suvudha Kanojia.
Even during booking she hurried me to pay the amount and asked me to send the docs immediately. I have done my job like paying the required amount , sending Docs within 3 hours of time. All my docs are received as per the courier to your office. I have send all my docs including my original passport , other docs immediately within a day. I did not get any information about the docs and the process yet . Everytime I call to the customer care I get a response saying that someone would call you and inform me about the docs and trip. None of them responded yet. I do not know why so much reluctant to give information for a customer.
The payment as per the Website is 92023 for May 27th trip. They charged me 99023 . there is no explanation given to this. Please also revert back the extra amount (7000 Rs) which I have paid.If there are any issues please let me know.
I already lodged my complaint via the website for a New complaint 3 days ago. But no response from any one.This is reason for escalation.

Name : Vaibhav Agarwal
Yatra (US website) Booking Reference Number: 6WF3XP

This is in regards to the booking reference number 6WF3XP. The flight was from Pittsburgh to New Delhi and was through Toronto. Now, at the time of booking, I specifically asked if I would require a transit visa for Canada and I was told by the representative from Yatra that no, I would not need one. But later I got to know from the airlines that I do require one.

I applied for a transit visa but it was too late to get one. Also, Yatra did not entertain my request to reschedule my flight to India through another route that does not requires me to get any transit visa. I asked them multiple times over phone and email but they denied my request. They just said that rescheduling is possible and not re-routing. On the other hand, Lufthansa told me that re-routing can be done but it needs to be done by the agent (Yatra).

Eventually, after several days Yatra did re-route the tickets which costed me an additional $570 (350 rescheduling charge +220 fare difference) dollars. They not only delayed the whole process because of which I had to shell out extra for the fare difference but also repeatedly misguided me on what was possible and what was not. I am annoyed and terribly hurt by this unproffesional behavior from Yatra. I had to go through all this ordeal all because I was misguided by the Yatra representative in the first place!

Regards,
Vaibhav

I did a Hotel Welbeck Residency,ooty booking with yatra.com on 11th may 2013 , after making the payments i got the confirmation and Hotel Vouchers from Yatra.com that the booking is confirmed . I asked my guest to go with the voucher details to the hotel and check-in at the hotel . Once the guest went there they came to know that its a fraud booking as there was no such booking was confirmed from the hotel and the Hotel people confirmed that the hotel is totally full so they cant provide any room to the guest .When i contacted them i spoke to a person named Rohit over there who promised me to resolve the issue on immediate basis and after that call i kept waiting but no one gave any call to me . God knows how the guest spent their whole night as there was no rooms available in any hotel . The very next day i provided The Taj Savoy Ooty @ Rs 13,000per night for 2 nights . When i contacted yatra.com they said that they will refund the whole amount in our account from which it was deducted but what about the problems through which the guest went for whole night ? who is going to compensate it ? I request the consumer forum of india to take action again Yatra.com to provide the compensation against this financial loss and mental trauma .As a citizen of india i expect the government to take proper legal action against them and protect the consumers from such frauds and give proper punishment to such fraud companies .Im mentioning the details which i got from yatra after booking in the Hotel voucher sent by them .



Hotel Voucher
Yatra.com
Yatra Helpline[protected]
Please present this hotel voucher and a valid photo identify proof at the time of check-in at the hotel.
Booking Information
Yatra Reference Number: YT11142724
Yatra Voucher Number: A-250653
Supplier Ref Number: YAT[protected]
Booking Status: Confirmed
Yatra Voucher Date: 11 MAY 2013

Hotel : Hotel Welbeck Residency
Address: Welbeck Circle,Club Road,Club Road,Ooty,India
Phone: [protected]

Booking Details
Guest Name: Mr JAGDISH KHULGE
Number of Guest: 3
Adults: 2
Children (Under 12 Years): 1
Check-in: 11 May 2013
Check-out: 13 May 2013
Nights: 2
Room Type: Super Deluxe Room

Inclusions:

Breakfast


Cancellation & Amendment Policy

No refund if you cancel this booking. You might be charged upto the full cost of stay (including taxes &amp; service charge) if you do not check-in to the hotel.

Wishing you a happy stay with Yatra.com!

For more information on your booking, call us at[protected]. Please mention the Yatra Reference Number provided above to retrieve your booking.
Disclaimer :
This is a system-generated email. We request you to not reply to this message. For any query or clarification, please write to us at [protected]@yatra.com

Sir
I've planned for my honeymoon toor package Through yatra.com for 5Night/6 Days from Delhi to phuket & Bangkok ,as per There quotation They have given me a offer price of 45843 Rs (including airfare/land package & bookings /government [protected]@ 3.09%) For 2 person .and I've done my booking by giving token amount of 20,000 Rs to initiate my bookings .They booked my flight tickets .but now 1 month before The departure ( My departure date 10Th of June 2013) I've to pay my remaining amount 25843 .when i asked yatra for remaining amount to pay They have told me That reaming amount is around 71000 Rs . i was shocked by listening The due amount ,when i asked Them why There is a difference in amount They simply told me That earlier price was only for 1 person .i have all The conversation Through mail in which yatra travel consultant has mentioned everything in detail about total package cost & no of person travelling with detailed itinerary .Now They are totally denying my request & offer me to get back The deposited amount 20000 .
its a humble request of my wife & myself thorugh this forum to help & assist us in solving the stated matter against yatra .

Regards
vishwaraj chari
mob [protected]

Beware of YATRA.COM even if you are making the payment for flight ticket they are not paying it to the particular airline.
Please share this
Today my kid and wife got harassed unnecessarily in Bangalore airport while they were about to travel from Bangalore to Kolkata.
I bought the ticket on 26th of April from Yatra and got the invoice and confirmed E-Ticket.
I paid for both my wife and infant kid and in fact the invoice is showing the same.
But when they arrived at the Spice Jet counter my wife has been told that payment has not been made for the infant kid.
My wife submitted the e-ticket but they told the spice jet system is not showing the same.
I called the spice jet guys they told me to call Yatra (but as Yatra is booking on behalf of Spicejet they should have made the call).
Yatra customer care told me that she will call my wife in her mobile and will sort the thing out.
But after a while my wife informed me nothing has happened and she has made the payment.
But the Yatra customer care didn’t bother to call me again.
I called the Yatra customer care this time they started repeating about compensation of the additional amount my wife has paid… but what about the harassments my wife and my infant kid has gone through??
And they called on record that’s ir Spicejet’s system fault they have that conversations recorded.
I did call Spicejet but what they said is though the booking has been made for my kid they didn’t received the payment from yatra and in their record its showing payment needs to be made in counter.
I have lodged a complaint and asked for that document.
Spice jet has sent me an email detail has been given bellow-

============================================================
Reference:- CR/249239/2013

Dear Sir,

PNR :- P6LUWM

Greetings from SpiceJet.

This is with reference to CR/249239/2013.

We would like to inform you that as per our records reservation was done through the travel agency and please note that Infant was not added by them therefore we would request you to kindly once check with the same source from where the booking was generated.

We would not be in a position to process your request.

In case you need further clarification/assistance, please feel free to get in touch with us.

Assuring you of our best attention at all times.

Thanks and Regards
Ruchika Sharma,
Customer Relations,
Spicejet Limited.

Mobile :[protected]
Fax No. :[protected]
Website : http://www.spicejet.com