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Updated: Oct 17, 2025
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Yatra Online / YatraTrip.in reviews & complaints page 17

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P
P Vijayapriya
from Vellore, Tamil Nadu
Jul 1, 2022
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I have made hotel booking through Yatra for hotel stay on 9th June 2022. but when i reached hotel they told they have disconnected the linkage with Yatra 2 years back and so no booking can be accepted with that. They also did not provide any room and so I and my relatives had to stand in mid of road at 11.pm which is very disgusting . Being a pioneer online website for hotel booking i never expected this type of service from Yatra. My Entire family members were in a miserable situation midnight and we come outstation with a faith that we have made the reservation and everything will be ready. I have paid Rs. 4034 towards booking of three rooms for that hotel room. Further when I sent mail as complaint regarding this with ref. no TG:31945130 they agreed to give me refund, but even after 20 days there is no response from their side.
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund of INR 4024.97 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund of INR 4024.97 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
Reply
Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund of INR 4024.97 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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    K
    kumar_sumit23
    from delhi, Delhi
    Jun 30, 2022
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    Address: Gurugram

    Hi, i have cancelled two hotel bookings with Booking IDs[protected] and[protected] on 16th of June, 2022.
    It has been 14 days with no communication and no response from Yatra.
    Please resolve.
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    View replies
    Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
    Reply
    kumar_sumit23's [Complaint's author] reply, Jul 1, 2022
    Booking Ids- 1306220101799 and 1306220102190.
    Email id- [email protected]
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      K
      kritikak22
      from Kolkata, West Bengal
      Jun 30, 2022
      Resolved
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      Refund under Yatra Assure

      On August 26, 2020 I had booked a Yatra flight reference number[protected] at 11pm under the Yatra assure policy under which cancellation within 24 hours would be 100% refundable. On August 27, 2020 at 10:15pm I began attempting to cancel the ticket under the Yatra assure policy. However, the app kept crashing and showing error. As proof, I sent Yatra an email at 11:45pm showing the cancellation not working (attached). The next day, I...
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      S
      Sharad Musalay
      Jun 30, 2022
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      Airline booking of GoFirst (Order ref.[protected]/ Booking ref[protected] for Sector Pune Bangalore was cancelled as Airline changed the flight schedule significantly. Airline made refund of Rs. 9806, but Yatra.com gave reduced refund of Rs. 6566 without any explanation.
      Patrons should book directly with Airlines and not with such e-websites where hidden charges/recoveries can create dent to your hard earned money.
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      View replies
      Dear Sharad, Greetings from Yatra.com! Request you to kindly share your Yatra booking number and registered email ID to enable us to assist you as shared Order ID is protected. Regards Yatra Care
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        S
        shivrali
        from Ahmedabad, Gujarat
        Jun 29, 2022
        Resolved
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        Website: www.yatra.com

        Booking Ref No.:[protected]
        Booking Date: 20th June, 2022
        Cancellation Date: 20th June, 2022

        I made the above mentioned booking for my stay at the hotel in Udaipur amounting Rs. 6334/- using my debit card.
        Due to some unavoidable circumstances, I had to cancel the same.
        The cancellation was made within the time limit in which I was eligible for full refund.
        Since the time I have cancelled my booking, I have received only the mail stating that your booking has been cancelled but they have not informed anything about refund.

        I have raised complaint online twice but they are not responding to that as well. I also tried calling their customer care number but they are not picking up a single call.
        Aug 1, 2022
        Complaint marked as Resolved 
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        Verified Support
        Jun 29, 2022
        Yatra Online / YatraTrip.in Customer Care's response         Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund of INR 6334 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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          M
          Meghali Sahu
          Jun 29, 2022
          Resolved
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          Resolved

          Amount deducted but Hotel not booked

          I have recently tried to book 3 nights and 4 days in Green Nest Resort, Kotagiri (TN) I have made successful transaction in yatra app however I noticed that my full payment was made but the resort was not booked as any sort of confirmation from yatra was not provided, over app or email.

          Amount: INR 14704
          Mode of Payment: UPI
          Date of Payment: 26/June/2022
          Resort: Green Nest, Kotagiri TN

          Please...
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          A
          akshatvns
          from Varanasi, Uttar Pradesh
          Jun 29, 2022
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          I booked a cab from Udaipur to Mount Abu for 10th May 2022 with yatra.com.

          Taxi Confirmation via Yatra, GMC order id- OPUDA[protected]

          The booking was cancelled from yatra.com vendor ie GetMeCab as no driver was available. I paid Rs.623 as advance after all discounts and the balance amount was to be paid after trip completion.
          Even after many emails sent to yatra.com regarding refund, till now i have not received the refund. PLEASE LOOK INTO IT AND HELP ME GET THE REFUND
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          View replies
          Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly private message us your Yatra booking reference number, email id and screenshot to enable us to check the details and assist you. Regards, Yatra Care
          Reply
          akshatvns's [Complaint's author] reply, Jun 29, 2022
          Booking reference number is OPUDA1652117453. Email address is [email protected]
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            D
            Debanik Majumder
            Jun 29, 2022
            Resolved
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            Resolved

            Today I was booking a flight from Kolkata to Agartala and the fare was Rs. 4718, but as soon I completed my OTP, the amount was deducted but the ticket was not booked. It returned to a page saying "Oops". I have tried contacting yatra by phone and email but got no response. Please look into the issue and please refund the amount.
            +1 photos
            Aug 4, 2022
            Complaint marked as Resolved 
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Jun 29, 2022
            Updated by Debanik Majumder             Email ID : [protected]@gmail.com
            Verified Support
            Jun 29, 2022
            Yatra Online / YatraTrip.in Customer Care's response             Hi, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal. We have forwarded the request to check the payment status and will get back to you with an update on the same communication thread within 48-72 working Hrs. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care
            Verified Support
            Jun 30, 2022
            Yatra Online / YatraTrip.in Customer Care's response             Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 4718 for your booking. Please note Yatra takes 48-72 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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              T
              tarun6343
              from kadi, Gujarat
              Jun 28, 2022
              Resolved
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              Address: 200 kalbhagat no vas kundal, kadi

              I was book hotels in 17th jun for 21 Jun and 26 jun.but i was problem those day that's why
              i cancelled hotel on 17 jun (after booking 1 hours) so I can't received refund also send many mail but didn't reply.so please help me for my refund money
              my booking id is[protected]
              second booking id is[protected]
              Jul 5, 2022
              Complaint marked as Resolved 
              thank you
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              View replies
              Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
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                D
                dharmraj Sharma
                Jun 27, 2022
                Resolved
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                Address: HM Vibha Towers No 66/5 25 7th floor Luskar, Hosur Rd, Adugodi, Bengaluru, Karnataka 560030
                Website: www.yatra.com

                I have booked bus ticket for trip to Tirupati from Bangalore for June 28th from Yatra.com

                I got the call from the Seabird Turist that the bus journey is cancelled because of low occupancy and they have initiated refund of same to Yatra on 22th June.

                But I have not received the refund yet and I have tried using claim refund option on yatra website and app multiple times but did not received any response from your side.
                Also there is no contact number to connect with yatra for Bus booking support.

                I have written multiple mail to o: [protected]@yatra.com, But no response.

                My Yatra support Incident ID 'YA:32138458'

                Please refund ASAP.
                Aug 12, 2022
                Complaint marked as Resolved 
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                Verified Support
                Jun 28, 2022
                Yatra Online / YatraTrip.in Customer Care's response                 Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 5590 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                  A
                  Ansar Ullah Ahmed
                  Jun 26, 2022
                  Resolved
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                  Resolved

                  Address: Vill : MOHGULI, P. O: SALMORA, P. S: NORTH LAKHIMPUR, DIST : LAKHIMPUR

                  I'm Ansar ullah Ahmed. I want to online railway ticket from yatra online. I do tickets but when asked password I forgot password not putting password then cancel my ticket but money is deducted from my account. Ticket is not confirmed. Please refund my money immediately
                  +1 photos
                  Aug 3, 2022
                  Complaint marked as Resolved 
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 28, 2022
                  Yatra Online / YatraTrip.in Customer Care's response                   Dear Ansar,

                  Greetings from Yatra.com!

                  As checked and want to inform you that your amount of INR 1353.38 has been refunded from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account.

                  Regards,
                  Yatra Care
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                    N
                    Nischith Rk
                    Jun 26, 2022
                    Resolved
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                    Resolved

                    Hi, this is regarding my reference number[protected]. I'm yet to receive the refund to my credit card. Please process ASAP.
                    Jul 31, 2022
                    Complaint marked as Resolved 
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 28, 2022
                    Yatra Online / YatraTrip.in Customer Care's response                     Hi,

                    Greetings from Yatra.com!

                    As we checked and found that your amount of INR 21244.00 has been processed from our end in the same mode of payment. Kindly Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account.

                    Regards,
                    Yatra Care
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                      R
                      Reddy's fraind
                      from Mumbai, Maharashtra
                      Jun 26, 2022
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                      Online booking not available booking for this month and next week I will
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      View replies
                      Hi,

                      The numbers mentioned in this post do not belong to Yatra.com. Please do not share your personal details on these numbers. Please note that no official representative of Yatra.com would ask you to share your Bank account/card details or UPI pin with us, we request you to kindly do not share the same with anyone.

                      Regards,
                      Yatra Care
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                        H
                        Himanshu@156
                        from Lucknow, Uttar Pradesh
                        Jun 25, 2022
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                        I have booked a ticket at yatra.com with credit car card no ending with 6215 but I didnt get refund today itself. I had booked today itself. But money got deducted but didnt get the refund.
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 26, 2022
                        Yatra Online / YatraTrip.in Customer Care's response                         Hi Himanshu,

                        Greetings from Yatra.com!

                        We regret the inconvenience caused. We would request you to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

                        Thank you
                        Jun 27, 2022
                        Updated by Himanshu@156                         Still no update when I shall get my refund.
                        Jun 28, 2022
                        Updated by Himanshu@156                         My booking refrence number is[protected]. Ticket isnot booked but money got deducted . Please refund my money as soon as possible.
                        View replies
                        Booking reference number is not available with me as it said failed booking but I can share email id himanshuss.[protected]@gmail.com. [protected] is the number.
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                          D
                          debaghosh
                          from Roorkee, Uttarakhand
                          Jun 25, 2022
                          Resolved
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                          Resolved

                          Refund for hotel booking cancellation not yet received

                          Address: 1101, 11th Floor, Tower B, Unitech Cyber Park, Sector – 39, Gurgaon (Gurugram), Haryana, India, Pin Code – 122001

                          Hotel booking done on 10th June.

                          Booking ID[protected]

                          Paid Rs. 40320 by credit card.

                          Cancelled the booking on the same day 10th June.

                          100% refund guaranteed.

                          But the refund amount of Rs. 40320 not yet credited to my credit card account even after two weeks....
                          +1 photos
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                          B
                          Binnaseeb
                          Jun 24, 2022
                          Resolved
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                          Resolved

                          Address: S/o Unnimoyi, Palakkunnummal, Vavad, Koduvally, Kerala

                          I booked 3 tickets in a bus via Yatra app. Money credited to Yatra with Ref. NO.[protected] also. But no any type of confirmation or information message came to me neither in mail nor in sms or WhatsApp. Therefore I couldn't find my bus and couldn't even enquire the bus as no contact number received by me. So, I missed that ticket price and bus. So, it is requested you to refund that money.
                          My contact number: [protected]
                          Aug 2, 2022
                          Complaint marked as Resolved 
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 26, 2022
                          Yatra Online / YatraTrip.in Customer Care's response                           Hi Binnaseeb,
                          Greetings from Yatra.com!
                          We are sorry to hear about the issue you faced while making payment on our portal. We would request you to kindly share your email ID used for the booking and the amount charged to enable us to assist you.
                          Thank you
                          View replies
                          My email id used for booking the tickets is [protected]@gmail.com.

                          The amount debited was 3150.

                          My phone number [protected]

                          No confirmation sms/mail received. - Comment #4013470 - Image #0
                          No confirmation sms/mail received. - Comment #4013470 - Image #1
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                            D
                            debaghosh
                            from Roorkee, Uttarakhand
                            Jun 24, 2022
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                            Address: 1101, 11th Floor, Tower B, Unitech Cyber Park, Sector-39, Gurgaon-122001.
                            Website: www.yatra.com

                            Booked hotel through yatra.com paying Rs. 40320 using credit card on 10th June. Booking ID[protected]

                            The same was cancelled on the same day with guaranteed 100% refund.

                            But the refund amount has not been credited to my credit card account even after about 2 weeks.
                            +1 photos
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                              K
                              krisriva
                              from Bengaluru, Karnataka
                              Jun 24, 2022
                              Resolved
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                              I have cancelled two hotel booking from yatra on 16th June (ref No:[protected] and 17th June (ref No:[protected] but even now the amount is not refunded. There is no reply to email and complaints on the portal. No customer care available.

                              Worst Experience.
                              Aug 1, 2022
                              Complaint marked as Resolved 
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 24, 2022
                              Yatra Online / YatraTrip.in Customer Care's response                               Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund for your bookings. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                                R
                                Rosseau
                                from Hyderabad, Telangana
                                Jun 23, 2022
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                                Hi,
                                I had booked a hotel through Yatra and compelted my stay on 16th/17th.
                                Hotel Booking ID:[protected] .
                                Hotel confirmation number: YAT[protected]
                                Complaint Number 'YA:32043033'[protected]My-Booking

                                Post that i have not received the GST bill.
                                When I approached them they are saying Hotel witll give.
                                When I speak with the Hotel they are saying Yatra has to give.

                                Is Yatra getting GST credit for itself and NOT PASSING IT ON TO consumers?

                                I need them to issue me a Tax / GST Invoice.
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 24, 2022
                                Yatra Online / YatraTrip.in Customer Care's response                                 Hi, Greetings from Yatra.com! We would like to inform you that as per records, you are already in conversation with us on the email thread Interaction Id: 32043033 and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
                                Jun 24, 2022
                                Updated by Rosseau                                 Hi Yatra Team,
                                Glad that you have responded.
                                I am attaching your 'so called' response and subsequent closure.
                                The law says that - IF YOU TAKE MY MONEY - then you MUST issue me a Tax Invoice.
                                You stance that Hotel will issue is NOT VALID. The Hotel says that I have NOT recd payment from you and hence I cannot give you the GST invoice.
                                I do see a Input credit in my GST system, BUT that is ONLY for the service charge and NOT the netire amount.

                                I AM SURE this is NOT AN ISOLATED incident. Not sure if you are CLAIMING the INputs credit for yourselves without passing it on to the end consumer!?

                                Please resolve this between you and the Hotel on WHO WILL GIVE ME A TAX INVOICE for the money that I paid.??

                                Jun 27, 2022
                                Updated by Rosseau                                 I am adding the YATRA screen shot where they mentioned the TAX amount... However niether Yatra NOT the Hotel is keen in giving the Invoice with this GST amount mentioned. WHere is the Accountability?

                                I am sure others are also facing such issues.

                                Raju

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                                  S
                                  Sumang007
                                  Jun 23, 2022
                                  Resolved
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                                  Resolved

                                  Dear Yatra Team,
                                  I am informing you that my booking has not been accepted by the hotel authority. They informed us that the hotel (Rupasi Bengla, Puri) has no tie-up with Yatra.
                                  Kindly refund my amount as early as possible.
                                  Jul 26, 2022
                                  Complaint marked as Resolved 
                                  Yatra.com emailed for a refund of the amount Rs 9144/- with Transaction ID ZP5e20c29c2c59b for Ref Number No. 2206220127866 . But now no amount credited in my account. I alreday visit to Bank but they suggest to communicate with Yatra.com.
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Suman,

                                  Greetings from Yatra.com!

                                  Sorry for the trouble caused. We are getting this checked and will get in touch with you via call or email at the earliest possible time to sort this. We appreciate your patience in this.

                                  Regards,
                                  Yatra Care
                                  Reply
                                  Sumang007's [Complaint's author] reply, Jul 2, 2022
                                  According to your email, the refund amount has not yet been credited to my account. I would appreciate it if you would investigate the matter and refund the amount as soon as possible.
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