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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: Mar 26, 2026
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Yatra Online / YatraTrip.in reviews & complaints page 17

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V
Vinay_24
Jul 5, 2022
Resolved
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Have booked accommodation for day, money has been deducted and displayed confirmed in application. But when we reached hotel they denied saying that we haven't received any booking from Yatra.

Reached out to customer care but response and its 4 day, dropped a mail as well but no luck. Request you take action on it. FYI: Booking ref ID :[protected]
Aug 10, 2022
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2022
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would like to inform you that we are looking into your concern and will get back to you with an update via email/call with in 24-48 hours. We appreciate your patience in this. Regards, Yatra Care
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    ShraddhaZEnde
    from PUNE, Maharashtra
    Jul 5, 2022
    Resolved
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    Resolved

    Address: Online

    I paid 1855/- by yatra. Come but hotel booking not showing & my money deducted I want refund. Customer care contact no not answering
    Aug 13, 2022
    Complaint marked as Resolved 
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Verified Support
    Jul 07, 2022
    Yatra Online / YatraTrip.in Customer Care's response
    Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care
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      M
      Meghali Sahu
      Jul 5, 2022
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      I had a hotel booking with full refund cancellation option.
      I have canceled the booking due to some unavoidable circumstances.
      I haven’t received my refund yet and it’s been 3 days now.
      Please process the refund amount ASAP.

      Please find the details of payment

      Reference number[protected]
      Payment mode: UPI
      Hotel name :Green Nest Resort, OOTY
      Final Refund Amount Rs.15130
      Aug 16, 2022
      Complaint marked as Resolved 
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      Verified Support
      Jul 05, 2022
      Yatra Online / YatraTrip.in Customer Care's response
      Dear Meghali.

      Greetings from Yatra.com!

      As checked and want to inform you that your amount of INR 15130.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account.

      Regards,
      Yatra Care
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        P
        Poojitha_rao
        from Jagtial, Andhra Pradesh
        Jul 5, 2022
        Resolved
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        I have booked my round trip flight from Hyderabad to Andaman in May 2021 in Yatra app. The PNR is SR5P0H. I have not taken the flight and the airlines has provided the refund. I have claimed the refund amount in the app on June 2nd 2022 but the Yatra team is not crediting the amount to my bank account even after several mails. Everytime, they mail me the refund is processed but their is no refund from their side. The booking Ref No. is[protected]. Please resolve the issue
        Aug 19, 2022
        Complaint marked as Resolved 
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        Verified Support
        Jul 06, 2022
        Yatra Online / YatraTrip.in Customer Care's response
        Hi, Greetings from Yatra.com! We would like to inform you that as per records, you are already in conversation with us on the email thread under Interaction Id: 31802070 and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
        On the email thread, I have been receiving mails that my refund will be processed but I didn't receive the refund till now. Are you willing to provide me refund or not
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          G
          Gautamp1
          from Panchkula, Haryana
          Jul 4, 2022
          Resolved
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          I booked the flight ticket with PNR X2DGGR on 20 june 2022. The flight booked for 9 July 2022 from chandigarh to hyderabad. But the flight got cancelled by airline and they refunded the amount to yatra on 29 June. But yatra didn't send me the claimed refund amount yet. I have to book other flight before 9 July. Kindly help me for the same..
          Booking reference:
          [protected]

          Gautam Kumar
          Aug 19, 2022
          Complaint marked as Resolved 
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          Verified Support
          Jul 05, 2022
          Yatra Online / YatraTrip.in Customer Care's response
          Dear Gautam

          Greetings from Yatra.com!

          As checked and want to inform you that your amount of INR 7708.00 was refunded from our end on 4th July 2022 in your Yatra Wallet User Money. Request you to kindly check.

          Regards
          Yatra Care
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            T
            Resolved
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            Resolved

            I booked my tickets yesterday from New Delhi to Buffalo but I received a call today stating that my tickets were not confirmed in such a case what is the process of refund.
            Aug 13, 2022
            Complaint marked as Resolved 
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Verified Support
            Jul 04, 2022
            Yatra Online / YatraTrip.in Customer Care's response
            Hi,

            Greetings from Yatra.com!

            Sorry for the trouble caused. We would request you to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

            Regards
            Yatra Care
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              V
              VivekK96
              Jul 2, 2022
              Resolved
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              Address: Yatra.com

              Hi,

              This is Vivek K
              I have booked a Indigo flight from Chennai to Lucknow and at the time of payment I chose PhonePe UPI and successfully transacted amount to Yatra but the booking of my ticket was not there and it is unsuccessful.
              Kindly see through the issue and Refund the money to my account.

              I have checked and there is no refund status for the booking and there is no booking and there is no PNR number generated for the ticket.
              Kindly Check and let me know
              Please do the refund as soon as possibl and it’s been 3 days since I made this payment.
              First I trusted Yatra but now the trust has gone.
              I have mailed you at 10 AM and still there is no response from your side.
              Your customer care number is also not working saying that due to COVID we are unable to reach you. What is this Yatra, it’s disgusting and I’m very disappointed with you and your services.
              Do reply immediately.

              I have mailed many times and called you many times. There’s no response from Yatra such a disgusting behaviour.
              Refund my amount as soon as possible
              Aug 13, 2022
              Complaint marked as Resolved 
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              Verified Support
              Jul 04, 2022
              Yatra Online / YatraTrip.in Customer Care's response
              Dear Vivek, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal. As checked and want to inform you that your amount of INR 4019/- has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                P
                P Vijayapriya
                from Vellore, Tamil Nadu
                Jul 1, 2022
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                I have made hotel booking through Yatra for hotel stay on 9th June 2022. but when i reached hotel they told they have disconnected the linkage with Yatra 2 years back and so no booking can be accepted with that. They also did not provide any room and so I and my relatives had to stand in mid of road at 11.pm which is very disgusting . Being a pioneer online website for hotel booking i never expected this type of service from Yatra. My Entire family members were in a miserable situation midnight and we come outstation with a faith that we have made the reservation and everything will be ready. I have paid Rs. 4034 towards booking of three rooms for that hotel room. Further when I sent mail as complaint regarding this with ref. no TG:31945130 they agreed to give me refund, but even after 20 days there is no response from their side.
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund of INR 4024.97 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
                Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund of INR 4024.97 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
                Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund of INR 4024.97 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                  K
                  kumar_sumit23
                  from delhi, Delhi
                  Jun 30, 2022
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                  Address: Gurugram

                  Hi, i have cancelled two hotel bookings with Booking IDs[protected] and[protected] on 16th of June, 2022.
                  It has been 14 days with no communication and no response from Yatra.
                  Please resolve.
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
                  kumar_sumit23's [Complaint's author] reply, Jul 1, 2022
                  Booking Ids- 1306220101799 and 1306220102190.
                  Email id- [email protected]
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                    K
                    kritikak22
                    from Kolkata, West Bengal
                    Jun 30, 2022
                    Resolved
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                    Resolved

                    Refund under Yatra Assure

                    On August 26, 2020 I had booked a Yatra flight reference number[protected] at 11pm under the Yatra assure policy under which cancellation within 24 hours would be 100% refundable. On August 27, 2020 at 10:15pm I began attempting to cancel the ticket under the Yatra assure policy. However, the app kept crashing and showing error. As proof, I sent Yatra an email at 11:45pm showing the cancellation not working (attached). The next day, I...
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                    S
                    Sharad Musalay
                    Jun 30, 2022
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                    Airline booking of GoFirst (Order ref.[protected]/ Booking ref[protected] for Sector Pune Bangalore was cancelled as Airline changed the flight schedule significantly. Airline made refund of Rs. 9806, but Yatra.com gave reduced refund of Rs. 6566 without any explanation.
                    Patrons should book directly with Airlines and not with such e-websites where hidden charges/recoveries can create dent to your hard earned money.
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Dear Sharad, Greetings from Yatra.com! Request you to kindly share your Yatra booking number and registered email ID to enable us to assist you as shared Order ID is protected. Regards Yatra Care
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                      S
                      shivrali
                      from Ahmedabad, Gujarat
                      Jun 29, 2022
                      Resolved
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                      Website: www.yatra.com

                      Booking Ref No.:[protected]
                      Booking Date: 20th June, 2022
                      Cancellation Date: 20th June, 2022

                      I made the above mentioned booking for my stay at the hotel in Udaipur amounting Rs. 6334/- using my debit card.
                      Due to some unavoidable circumstances, I had to cancel the same.
                      The cancellation was made within the time limit in which I was eligible for full refund.
                      Since the time I have cancelled my booking, I have received only the mail stating that your booking has been cancelled but they have not informed anything about refund.

                      I have raised complaint online twice but they are not responding to that as well. I also tried calling their customer care number but they are not picking up a single call.
                      Aug 1, 2022
                      Complaint marked as Resolved 
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 29, 2022
                      Yatra Online / YatraTrip.in Customer Care's response
                      Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund of INR 6334 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                        M
                        Meghali Sahu
                        Jun 29, 2022
                        Resolved
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                        Resolved

                        Amount deducted but Hotel not booked

                        I have recently tried to book 3 nights and 4 days in Green Nest Resort, Kotagiri (TN) I have made successful transaction in yatra app however I noticed that my full payment was made but the resort was not booked as any sort of confirmation from yatra was not provided, over app or email.

                        Amount: INR 14704
                        Mode of Payment: UPI
                        Date of Payment: 26/June/2022
                        Resort: Green Nest, Kotagiri TN

                        Please...
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                        akshatvns
                        from Varanasi, Uttar Pradesh
                        Jun 29, 2022
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                        I booked a cab from Udaipur to Mount Abu for 10th May 2022 with yatra.com.

                        Taxi Confirmation via Yatra, GMC order id- OPUDA[protected]

                        The booking was cancelled from yatra.com vendor ie GetMeCab as no driver was available. I paid Rs.623 as advance after all discounts and the balance amount was to be paid after trip completion.
                        Even after many emails sent to yatra.com regarding refund, till now i have not received the refund. PLEASE LOOK INTO IT AND HELP ME GET THE REFUND
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly private message us your Yatra booking reference number, email id and screenshot to enable us to check the details and assist you. Regards, Yatra Care
                        akshatvns's [Complaint's author] reply, Jun 29, 2022
                        Booking reference number is OPUDA1652117453. Email address is [email protected]
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                          D
                          Debanik Majumder
                          Jun 29, 2022
                          Resolved
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                          Resolved

                          Today I was booking a flight from Kolkata to Agartala and the fare was Rs. 4718, but as soon I completed my OTP, the amount was deducted but the ticket was not booked. It returned to a page saying "Oops". I have tried contacting yatra by phone and email but got no response. Please look into the issue and please refund the amount.
                          Aug 4, 2022
                          Complaint marked as Resolved 
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                          Jun 29, 2022
                          Updated by Debanik Majumder
                          Email ID : [protected]@gmail.com
                          Verified Support
                          Jun 29, 2022
                          Yatra Online / YatraTrip.in Customer Care's response
                          Hi, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal. We have forwarded the request to check the payment status and will get back to you with an update on the same communication thread within 48-72 working Hrs. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care
                          Verified Support
                          Jun 30, 2022
                          Yatra Online / YatraTrip.in Customer Care's response
                          Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 4718 for your booking. Please note Yatra takes 48-72 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                            T
                            tarun6343
                            from kadi, Gujarat
                            Jun 28, 2022
                            Resolved
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                            Resolved

                            Address: 200 kalbhagat no vas kundal, kadi

                            I was book hotels in 17th jun for 21 Jun and 26 jun.but i was problem those day that's why
                            i cancelled hotel on 17 jun (after booking 1 hours) so I can't received refund also send many mail but didn't reply.so please help me for my refund money
                            my booking id is[protected]
                            second booking id is[protected]
                            Jul 5, 2022
                            Complaint marked as Resolved 
                            thank you
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
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                              D
                              dharmraj Sharma
                              Jun 27, 2022
                              Resolved
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                              Resolved

                              Address: HM Vibha Towers No 66/5 25 7th floor Luskar, Hosur Rd, Adugodi, Bengaluru, Karnataka 560030
                              Website: www.yatra.com

                              I have booked bus ticket for trip to Tirupati from Bangalore for June 28th from Yatra.com

                              I got the call from the Seabird Turist that the bus journey is cancelled because of low occupancy and they have initiated refund of same to Yatra on 22th June.

                              But I have not received the refund yet and I have tried using claim refund option on yatra website and app multiple times but did not received any response from your side.
                              Also there is no contact number to connect with yatra for Bus booking support.

                              I have written multiple mail to o: [protected]@yatra.com, But no response.

                              My Yatra support Incident ID 'YA:32138458'

                              Please refund ASAP.
                              Aug 12, 2022
                              Complaint marked as Resolved 
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 28, 2022
                              Yatra Online / YatraTrip.in Customer Care's response
                              Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 5590 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                                A
                                Ansar Ullah Ahmed
                                Jun 26, 2022
                                Resolved
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                                Resolved

                                Address: Vill : MOHGULI, P. O: SALMORA, P. S: NORTH LAKHIMPUR, DIST : LAKHIMPUR

                                I'm Ansar ullah Ahmed. I want to online railway ticket from yatra online. I do tickets but when asked password I forgot password not putting password then cancel my ticket but money is deducted from my account. Ticket is not confirmed. Please refund my money immediately
                                Aug 3, 2022
                                Complaint marked as Resolved 
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 28, 2022
                                Yatra Online / YatraTrip.in Customer Care's response
                                Dear Ansar,

                                Greetings from Yatra.com!

                                As checked and want to inform you that your amount of INR 1353.38 has been refunded from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account.

                                Regards,
                                Yatra Care
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                                  N
                                  Nischith Rk
                                  Jun 26, 2022
                                  Resolved
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                                  Resolved

                                  Hi, this is regarding my reference number[protected]. I'm yet to receive the refund to my credit card. Please process ASAP.
                                  Jul 31, 2022
                                  Complaint marked as Resolved 
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 28, 2022
                                  Yatra Online / YatraTrip.in Customer Care's response
                                  Hi,

                                  Greetings from Yatra.com!

                                  As we checked and found that your amount of INR 21244.00 has been processed from our end in the same mode of payment. Kindly Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account.

                                  Regards,
                                  Yatra Care
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                                    R
                                    Reddy's fraind
                                    from Mumbai, Maharashtra
                                    Jun 26, 2022
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                                    Online booking not available booking for this month and next week I will
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                    Hi,

                                    The numbers mentioned in this post do not belong to Yatra.com. Please do not share your personal details on these numbers. Please note that no official representative of Yatra.com would ask you to share your Bank account/card details or UPI pin with us, we request you to kindly do not share the same with anyone.

                                    Regards,
                                    Yatra Care
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