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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: Oct 17, 2025
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1925
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Yatra Online / YatraTrip.in reviews & complaints page 13

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V
V Ratna Kumar
from HYDERABAD, Andhra Pradesh
Aug 21, 2022
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I had booked an air ticket from Kolkata to Visakhapatnam and back by Spice Jet airlines. PNR is XFHJND
I paid extra Rs.598/- for cancellation addon to Yatra.com.
The airlines cancelled the return flight on 27/06/2022.
Yatra.com is not refunding me the amount for cancelled flight.
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Oct 05, 2022
Updated by V Ratna Kumar Sir/madam

I am yet to get any answer to my complaint.
There is no resolution till now.
Please refund my amount immediately.
View replies
Hi, Greetings from Yatra.com! We would like to inform you that at present we have not received the refund of your flights from the Airlines. We request you to kindly share the refund confirmation of Airline to enable us to assist you. Regards, Yatra Care
Reply
Sir/Madam,
I had asked you for refund as the flight was cancelled. You are supposed to refund.
Further I had also paid extra Rs.598/- for cancellation addon. So it is your duty to get me refund once the flight is cancelled and I had informed the same to you. This addon of Rs.598/- has been taken by you and you are supposed to refund because of flight cancellation.
Please refund the amount immediately.
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    A
    Amaresh Devaramani
    Aug 21, 2022
    Resolved
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    Resolved

    Address: Hyderabad

    Hi,

    I had booked via yatra. Your booking reference no. is[protected]. Booking was confirmed. But hotel denied the booking saying there are no rooms available. I had to travel and find another accommodation. I was not able contact yatra via any modes. I wrote 2 emails which are unanswered.

    Please look into it and refund the amount.

    Regards
    Sep 25, 2022
    Complaint marked as Resolved 
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Verified Support
    Aug 22, 2022
    Yatra Online / YatraTrip.in Customer Care's response     Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 901 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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      S
      Sakshi12345909090
      from Pune, Maharashtra
      Aug 20, 2022
      Resolved
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      Resolved

      I booked a ticket through Skyscanner with your agent
      Where the hell is my plane ticket
      +1 photos
      Sep 24, 2022
      Complaint marked as Resolved 
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      Aug 20, 2022
      Updated by Sakshi12345909090       I want my money back please help

      Verified Support
      Aug 22, 2022
      Yatra Online / YatraTrip.in Customer Care's response       Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care
      Aug 22, 2022
      Updated by Sakshi12345909090       sakshi.[protected]@gmail.com
      Verified Support
      Aug 23, 2022
      Yatra Online / YatraTrip.in Customer Care's response       Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund for your booking. Yatra takes 24-48 working hours to process the refund. Further, the banks may take  up to 3 working days to credit the amount into your account. Regards, Yatra Care
      View replies
      sakshi.[protected]@gmail.com
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        Y
        Yashita Jain
        Aug 20, 2022
        Resolved
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        Resolved

        Visa fees taken but not booked by yatra

        Address: Yatra | 6th Floor Tower D, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002
        Website: www.yatra.com/etw-desktop

        I was mailed by yatra .com for visa booking from india to dubai .
        Today I paid 20700 on their payment link but did not receive any confirmation but payment is deducted .Please provide my refund or confirm my booking...
        +2 photos
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        I
        info rors
        Aug 19, 2022
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        Address: RORS Finance private Limited

        We have booked a hotel through yatra.com with reference number[protected] and hotel confirmation number YAT[protected]. We called the hotel people and they told us that all the bookings from yatra were cancelled. We mailed the same to email: [protected]@yatra.com and also given so many missed calls to check in assistance number [protected]. We have not received any proper response either by mail or by phone.
        My mobile number [protected]
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        View replies
        Hi. Greetings from Yatra.com! Sorry for the trouble caused. We are getting this checked and will get in touch with you via call or email at the earliest possible time to sort this. We appreciate your patience in this. Regards, Yatra Care
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          P
          Pawangwari
          Aug 19, 2022
          Resolved
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          Resolved

          I was trying to book flight tickets that not got booked, but the amount has been deducted from phonepe. I tried contacting customer care but the no. I got is unavailable, then I also mailed yatra customer care but no any ticket no aur complaint no. has been provided. Pathetic response.

          UTR:[protected]
          Transaction id:- T2208191134493832846602
          Sep 19, 2022
          Complaint marked as Resolved 
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          Verified Support
          Aug 19, 2022
          Yatra Online / YatraTrip.in Customer Care's response           Dear Pawangwari. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal, kindly share the email ID used for the booking and the amount charged for us to check and assist you. Regards Yatra Care
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            B
            Bidyut Sadhu
            Aug 18, 2022
            Resolved
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            Resolved

            I, Bidyut Sadhu, was booking train ticket from Asansol Jn to Amritsar Jn in 13005 Hwh Asr Mail train on 7 Aug 2022 with booking id[protected] for 3 adults. The amount has been deducted from my bank account but I have not received my ticket. The refund should have been done within 7 days but I have not received it. I am trying to contact yatra customer care for last 3 daysb but I have not received any response. It seems the phone numbers given are fraud. I need the instant refund if the amount deducted.
            Sep 21, 2022
            Complaint marked as Resolved 
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Verified Support
            Aug 19, 2022
            Yatra Online / YatraTrip.in Customer Care's response             Dear Bidyut. Greetings from Yatra.com! and sorry for the trouble caused. We would want to inform you that due to some technical error the refund got delayed, please kindly note we are working on it to get the same sorted, your amount of INR 2115.81 is already queued for the refund, Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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              N
              [email protected]
              from Mumbai, Maharashtra
              Aug 17, 2022
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              My money got deducted from my bank account while booking the ticket through UPI, but i didn't get any confirmation mail from yatra services. No one is responding.
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              View replies
              Hi. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal. Request you to kindly share the email ID used for the booking and the amount charged for us to check and assist you better. Regards Yatra Care
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                S
                Surajit93Kol
                Aug 17, 2022
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                Website: yatra.com

                I cancelled hotel booking from yatra.com on 16 August 2022, 9pm and 15 minutes and today till 17 August 2022, 4pm 47 minutes also they didn't refund back my money and neither they are replying on interest charged (which is 4% of amount per hour).
                Booking details is below:

                Hotel Bhalobasha, DIGHA

                1 ROOM(S) | 7 NIGHT(S)

                Booked On: 13 Aug'22 | Booking Ref No.[protected]
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                View replies
                Dear Surajit. Greetings from Yatra.com! Kindly your Yatra booking reference number and registered email ID to enable us to assist you. Thank you
                Reply
                Surajit93Kol's [Complaint's author] reply, Aug 18, 2022
                1308220098461
                refund of INR 9, 247.00 for your booking[protected]
                Reply
                Yatra Online / YatraTrip.in Customer Care's response, Aug 18, 2022
                Verified Support
                Dear Surajit. Thank you for sharing the details. As checked and want to inform you that your amount of INR 9247.00 was refunded from our end on 17th Aug 2022 in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                  M
                  Makkar Gourav
                  Aug 17, 2022
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                  Pl. refund amount for below transaction-

                  16.08.2022
                  UPI/[protected]/Yatra UPI Payme/yatra.r
                  9, 936.00 Dr

                  booking not completed after transaction made, but no refund yet.
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  View replies
                  Dear Makkar. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal, kindly share the email ID used at the time of booking for us to check and assist you accordingly. Regards Yatra Care
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                    T
                    tarunsharma01
                    Aug 17, 2022
                    Resolved
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                    Resolved

                    Payment got Debited but ticket not booked.

                    I tried to book my flights without logging in to yatra.com, The email id is [protected]@gmail.com. I was trying to book the tickets on 16th August 2022 at around 11.30 PM.
                    While trying to pay, the amount was debited but the website showed that "payment has failed, please try again" but the amount has already been debited. The fight was SG-160 on 10th September.

                    The UPI transaction ID is[protected]
                    The Payment...
                    +1 photos
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                    K
                    Keshav Katti
                    Aug 17, 2022
                    Resolved
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                    Resolved

                    Website: Yatra.com

                    I booked a flight from Bangalore to Vizag on 17 Aug and paid the amount. The amount payment was successful but didn't get any confirmation. Please help asap.
                    +1 photos
                    Sep 19, 2022
                    Complaint marked as Resolved 
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 17, 2022
                    Yatra Online / YatraTrip.in Customer Care's response                     Dear Keshav. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal, Kindly share your email ID used at the time of booking for us to check and assist you. Regards Yatra Care
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                      M
                      Mukeshgv01
                      Aug 17, 2022
                      Resolved
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                      Resolved

                      Trying to book hotel rooms with Giftvouchers i got from SBI but they are not accepting the vouchers
                      Aug 17, 2022
                      Complaint marked as Resolved 
                      As the coupon is provided by SBI credit card so i have to use my SBI card to complete the remaining payment apart from redemmed amount
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                        S
                        Shruti Vijay Sakorikar
                        Aug 16, 2022
                        Resolved
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                        Resolved

                        I did booking through Yatra.com
                        These people are not giving refund of INR 18000 from last 15 days.. What action is expected. these are making fool to consumers.they dont having any phone number where we can contact.
                        Sep 29, 2022
                        Complaint marked as Resolved 
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 16, 2022
                        Yatra Online / YatraTrip.in Customer Care's response                         Dear Shruti. Greetings from Yatra.com! Kindly share your Yatra booking reference number and registered email ID to enable us to assist you. Thank you
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                          A
                          Amize
                          Aug 15, 2022
                          Resolved
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                          Resolved

                          Address: India
                          Website: www.yatra.com

                          I booked a flight via yatra paid through UPI but my browser crashed and payment was successful. I didn’t receive any booking nor confirmation from Yatra.com.
                          My UPI reference ID[protected]
                          +1 photos
                          Sep 17, 2022
                          Complaint marked as Resolved 
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 16, 2022
                          Yatra Online / YatraTrip.in Customer Care's response                           Dear Customer,

                          Greetings from Yatra.com!

                          This is regarding your refund request under booking reference number[protected].

                          We would like to inform you that a refund of INR 10038.00 for your booking is being processed.

                          Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end.

                          Further, private sector banks may take up to 3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

                          We thank you for your patience and patronage.

                          Regards,
                          Yatra Care
                          View replies
                          Hye this ashika
                          I have made hotel booking for Radisson midc andheri east mumbai, my money got deducted through upi, but hotel not booked i want my ful money back plz, check this screenshot money has debited

                          Payment done but no confirmation yet - Comment #4044883 - Image #0
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                            V
                            Vat151191
                            from Pune, Maharashtra
                            Aug 14, 2022
                            Resolved
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                            Resolved

                            Hi,

                            I tried to book train tickets today on 14th August from Yatra.com, tickets were from Haridwar to Delhi costing Rs 1064.21.

                            As i made the booking from Yatra.com and selected UPI option of payment through Gpay, the amount got debited from my account and the application got crashed.

                            I did not receive any details of booking neither the debited amount is refunded to my account.

                            I raised a complaint through mail at [protected]@yatra.com and got the automated response with ticket no - YA:32852237. But still did not get any confirmation regarding booking.

                            Request the yatra.com team to look into this and try to resolve this issue and refund my money or provide me booking confirmation.
                            +1 photos
                            Sep 15, 2022
                            Complaint marked as Resolved 
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            Aug 15, 2022
                            Updated by Vat151191                             Complaint is nit resolved, please refund my money.
                            Verified Support
                            Aug 15, 2022
                            Yatra Online / YatraTrip.in Customer Care's response                             Dear Vatsal,

                            Greetings from Yatra.com!

                            This is regarding your refund request under booking reference number[protected].

                            We would like to inform you that a refund of INR 1064.21 for your booking is being processed .

                            Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end .

                            Further, private sector banks may take  up to 3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

                            We thank you for your patience and patronage.

                            Regards,
                            Yatra Care
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                              P
                              Praveen Sharma 2014
                              from Pune, Maharashtra
                              Aug 14, 2022
                              Resolved
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                              Resolved

                              Address: Yatra
                              Website: Yatra.com

                              We have booked three rooms at Dev Villas - Udaipur with Yatra com and got confirmation on booking.. While travelling to Udaipur, we called at property to know status of our booking and we're surprised to know that our booking is not confirmed.. We tried calling Yatra numbers and local contact but could not get resolution. On special request hotel allowed us for stay in substandard room. We continuously called Yatra but nothing got resolved. Finally we have to leave hotel as it was booked... We are extremely sorry but Yatra is very ill managed company and have no local support team for tourists.. We want full refund of our booking amount along with compensation for all mental agony faced by all of our family members including three senior citizens...
                              Sep 15, 2022
                              Complaint marked as Resolved 
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 15, 2022
                              Yatra Online / YatraTrip.in Customer Care's response                               Dear Praveen. Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread under 'TG:32838353' and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
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                                G
                                gowthami madugula
                                Aug 12, 2022
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                                Resolved

                                I booked a flight ticket from Viz to Delhi yesterday. I made the payment of INR 11651 and transaction got successful but I did not receive any booking confirmation.

                                Please help me in this regard.
                                +1 photos
                                Sep 14, 2022
                                Complaint marked as Resolved 
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 12, 2022
                                Yatra Online / YatraTrip.in Customer Care's response                                 Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                                  A
                                  AkKi ArJuN
                                  Aug 11, 2022
                                  Resolved
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                                  Resolved

                                  I have done the booking from Chandigarh to Chennai on 19th august 2022 but the tickets is not confirmed yet and money has been debited from my account.
                                  +1 photos
                                  Sep 29, 2022
                                  Complaint marked as Resolved 
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 12, 2022
                                  Yatra Online / YatraTrip.in Customer Care's response                                   Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                                    A
                                    Ankitsri95
                                    Aug 10, 2022
                                    Resolved
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                                    Resolved

                                    I m booking ticket from Gorkhapur to raipur
                                    My payment is debited but booking status not get confirmed pls refund my payment
                                    +1 photos
                                    Sep 10, 2022
                                    Complaint marked as Resolved 
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 10, 2022
                                    Yatra Online / YatraTrip.in Customer Care's response                                     Hi, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal. Please kindly note we are getting the payment status checked and will connect and update you on priority, kindly allow us 2-3 working days. Regards Yatra Care
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