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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: Mar 26, 2026
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Yatra Online / YatraTrip.in reviews & complaints page 13

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R
Reagan Moirangthem
Aug 25, 2022
Resolved
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I booked a ticket through @YatraOfficial & got to cancel it. As per @IndiGo6E ‘s policy, my cancellation was entitled for full refund and Indigo has initiated a full refund amt. of ₹ 18, 726. But shockingly, Yatra is processing refund of only ₹ 15258
Sep 28, 2022
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2022
Yatra Online / YatraTrip.in Customer Care's response Hi. Greetings from Yatra.com! We have received the same concern from Twitter, we are working on this and will update on the same post. Thank you for contacting us. Kind Regards, Yatra Care
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    P
    Priyanka Balasubramanian
    Aug 24, 2022
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    My bus from Haldwani to Delhi on 16th August was cancelled from the operator side. I was promised for a refund in 5-7 days, but no refund has been given. The operator (Fasttrack travels) has confirmed that they have already given to Yatra. But yatra is completely silent on this matter.
    I have sent mails to all the email IDs mentioned in Yatra. Customer support is non-existent in Yatra. No way to reach them. No response to my mails. How is customer supposed to express grievance if all communications portal are locked and mails are not being replied to. Do we have to go to consumer court?
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Verified Support
    Aug 25, 2022
    Yatra Online / YatraTrip.in Customer Care's response     Dear Priyanka,

    Greetings from Yatra.com!

    This is regarding your refund request under booking reference number[protected].

    We would like to inform you that a refund of INR 2181.00 for your booking has been processed on 24 AUG 2022 .

    Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

    We thank you for your patience and patronage.

    Regards,
    Yatra Care 
    Aug 30, 2022
    Updated by Priyanka Balasubramanian     Are you people just trying to fool us and make us run from pillar to post. It has been 6 days now. NO REFUND. I called the bank also and nothing has been initiated from your side. Is this how you steal money from customers? By having NO customer executives to reach out to. My bank is Standard Chartered (Private bank). I should have received amount by now. Will you respond once you get a legal notice? Don't think that you people can just siphon off funds like this and not be accountable. The bus operators have refunded you the entire amount the very next day. Why are you holding it. Shameless ...see how many other like me are saying the same thing...
    If you have really processed the refund, why don't you share the transaction ID? Just simply closing the complaint will not help you run away.
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      Z
      Zaid888
      from Bengaluru, Karnataka
      Aug 24, 2022
      Resolved
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      On 23Aug 2022, I searched flights from BLR TO DEL, Google showed me a result of yatra.com. A SpiceJet flight with a fare of ₹5314/- when on spice jet's website the same flight costed ₹10, 000/- approx

      Naturally I thought yatra was providing the best fare and proceeded to book.

      It led me to yatra.com where I put in my traveller information and email ID / phone number

      Finally it asked me to pay. I choose UPI, it prompted me to open my UPI app and complete the payment.

      After completing my payment the when I opened the website it froze and payment didn't reflect.

      I contacted [protected]@yatra.com with my UPI app invoice. No response

      Sent reminder emails, no response

      Lodged complaint on yatra.com to escalate this issue. No response.

      I want full refund of the amount deducted from my account.
      Aug 24, 2022
      Complaint marked as Resolved 
      Refunded amount
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      Aug 24, 2022
      Updated by Zaid888       Paid receipt of ₹5314

      Verified Support
      Aug 24, 2022
      Yatra Online / YatraTrip.in Customer Care's response       Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care
      Aug 24, 2022
      Updated by Zaid888       Email ID- [protected]@gmail.com
      Verified Support
      Aug 25, 2022
      Yatra Online / YatraTrip.in Customer Care's response       Hi,

      Greetings from Yatra.com!

      This is regarding your refund request under booking reference number[protected].

      We would like to inform you that a refund of INR 5314.00 for your booking has been processed on 24th Aug 2022.

      Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

      We thank you for your patience and patronage.

      Regards,
      Yatra Care
      View replies
      Sir mene abhi Skyscanner k through aapke website se patna indore ki ticket book kr rha tha but jaise payenge option m gya payenge request aaya and jaise mene payment Kiya phir wapis page p gya to vo refresh ho gya and automatic phir s payment window khul gya and mera payenge acount se cut gya .. pls sir kindly help me or back my money. I want to book a flight.
      UPI refrence no[protected]
      Email- [protected]@gmail.com
      Mobile - [protected]
      Reply
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        S
        [email protected]
        Aug 24, 2022
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        Reference No.[protected]
        Yatra assured
        Fare diifeerence amount refund initiate to bank account not to ecash
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        View replies
        Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
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          M
          murtazashaikh88
          from Ahmedabad, Gujarat
          Aug 23, 2022
          Resolved
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          Address: Ahmedabad
          Website: www.yatra.com

          Dear Sir,

          I have booked one bus ticket from dehradun to ahmedabad on dated 18th June, 2022. while I have contacted to bus operator about boarding, he said that bus is cancelled and you will get refund for same. but still today, i did not get refund from www.yatra.com. I have contacted on www.yatra.com many times but still no reply from there.
          Sep 24, 2022
          Complaint marked as Resolved 
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          Verified Support
          Aug 23, 2022
          Yatra Online / YatraTrip.in Customer Care's response           Dear Murtaza. Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number and registered email ID to enable us to assist you. Thank you
          Aug 24, 2022
          Updated by murtazashaikh88           Booking Reference Number :[protected] & registered e - mail id : [protected]@gmail.com
          Verified Support
          Aug 24, 2022
          Yatra Online / YatraTrip.in Customer Care's response           Dear Murtaza. Thank you for the details. We would like to inform you that your amount of INR 3675.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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            J
            Jaisuryank Purwar
            Aug 22, 2022
            Resolved
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            I booked a flight ticket from Bangalore to Kolkata for 21/10/2022. It was a GoAir flight at 8:00 PM. I made the payment but received no booking confirmation. The money got deducted from my account but no booking confirmation has shown up.
            Please give booking confirmation or refund money.
            Sep 29, 2022
            Complaint marked as Resolved 
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Verified Support
            Aug 22, 2022
            Yatra Online / YatraTrip.in Customer Care's response             Hi.Greetings from Yatra.com! We have received your query, kindly allow us time to go through the details and assist you. Request your patience in the interim. Regards, Yatra Care
            Verified Support
            Aug 23, 2022
            Yatra Online / YatraTrip.in Customer Care's response             Dear Jaisuryank Purwar,

            Greetings from Yatra.com!

            This is regarding your refund request under booking reference number[protected].

            We would like to inform you that a refund of INR 7775.00 for your booking is being processed .

            Kindly note, Refund will be processed from Yatra's end in 24 hrs . You will receive an email notification once the refund will be processed from our end .

            Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

            We thank you for your patience and patronage.

            Regards,
            Sarvesh Sharma
            Yatra Online Pvt. Ltd.
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              J
              Jaisuryank Purwar
              Aug 21, 2022
              Resolved
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              Website: Yatra.com

              Booked a flight ticket from Bangalore to Kolkata for 21/10/2022. It was a GoAir flight at 8:00 PM. I made the payment but received no booking confirmation.

              Please refund or give a booking confirmation. Contact immediately.
              Sep 23, 2022
              Complaint marked as Resolved 
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              Verified Support
              Aug 22, 2022
              Yatra Online / YatraTrip.in Customer Care's response               Dear Jaisuryank. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal, kindly share the email ID used for the booking and the amount charged for us to check and assist you. Regards Yatra Care
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                V
                V Ratna Kumar
                from HYDERABAD, Andhra Pradesh
                Aug 21, 2022
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                I had booked an air ticket from Kolkata to Visakhapatnam and back by Spice Jet airlines. PNR is XFHJND
                I paid extra Rs.598/- for cancellation addon to Yatra.com.
                The airlines cancelled the return flight on 27/06/2022.
                Yatra.com is not refunding me the amount for cancelled flight.
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                Oct 05, 2022
                Updated by V Ratna Kumar                 Sir/madam

                I am yet to get any answer to my complaint.
                There is no resolution till now.
                Please refund my amount immediately.
                View replies
                Hi, Greetings from Yatra.com! We would like to inform you that at present we have not received the refund of your flights from the Airlines. We request you to kindly share the refund confirmation of Airline to enable us to assist you. Regards, Yatra Care
                Reply
                Sir/Madam,
                I had asked you for refund as the flight was cancelled. You are supposed to refund.
                Further I had also paid extra Rs.598/- for cancellation addon. So it is your duty to get me refund once the flight is cancelled and I had informed the same to you. This addon of Rs.598/- has been taken by you and you are supposed to refund because of flight cancellation.
                Please refund the amount immediately.
                Reply
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                  A
                  Amaresh Devaramani
                  Aug 21, 2022
                  Resolved
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                  Address: Hyderabad

                  Hi,

                  I had booked via yatra. Your booking reference no. is[protected]. Booking was confirmed. But hotel denied the booking saying there are no rooms available. I had to travel and find another accommodation. I was not able contact yatra via any modes. I wrote 2 emails which are unanswered.

                  Please look into it and refund the amount.

                  Regards
                  Sep 25, 2022
                  Complaint marked as Resolved 
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 22, 2022
                  Yatra Online / YatraTrip.in Customer Care's response                   Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 901 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                    S
                    Sakshi12345909090
                    from Pune, Maharashtra
                    Aug 20, 2022
                    Resolved
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                    Resolved

                    I booked a ticket through Skyscanner with your agent
                    Where the hell is my plane ticket
                    Sep 24, 2022
                    Complaint marked as Resolved 
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Aug 20, 2022
                    Updated by Sakshi12345909090                     I want my money back please help

                    Verified Support
                    Aug 22, 2022
                    Yatra Online / YatraTrip.in Customer Care's response                     Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care
                    Aug 22, 2022
                    Updated by Sakshi12345909090                     sakshi.[protected]@gmail.com
                    Verified Support
                    Aug 23, 2022
                    Yatra Online / YatraTrip.in Customer Care's response                     Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund for your booking. Yatra takes 24-48 working hours to process the refund. Further, the banks may take  up to 3 working days to credit the amount into your account. Regards, Yatra Care
                    View replies
                    sakshi.[protected]@gmail.com
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                      Y
                      Yashita Jain
                      Aug 20, 2022
                      Resolved
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                      Resolved

                      Visa fees taken but not booked by yatra

                      Address: Yatra | 6th Floor Tower D, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002
                      Website: www.yatra.com/etw-desktop

                      I was mailed by yatra .com for visa booking from india to dubai .
                      Today I paid 20700 on their payment link but did not receive any confirmation but payment is deducted .Please provide my refund or confirm my booking...
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                      I
                      info rors
                      Aug 19, 2022
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                      Address: RORS Finance private Limited

                      We have booked a hotel through yatra.com with reference number[protected] and hotel confirmation number YAT[protected]. We called the hotel people and they told us that all the bookings from yatra were cancelled. We mailed the same to email: [protected]@yatra.com and also given so many missed calls to check in assistance number [protected]. We have not received any proper response either by mail or by phone.
                      My mobile number [protected]
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      View replies
                      Hi. Greetings from Yatra.com! Sorry for the trouble caused. We are getting this checked and will get in touch with you via call or email at the earliest possible time to sort this. We appreciate your patience in this. Regards, Yatra Care
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                        P
                        Pawangwari
                        Aug 19, 2022
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                        I was trying to book flight tickets that not got booked, but the amount has been deducted from phonepe. I tried contacting customer care but the no. I got is unavailable, then I also mailed yatra customer care but no any ticket no aur complaint no. has been provided. Pathetic response.

                        UTR:[protected]
                        Transaction id:- T2208191134493832846602
                        Sep 19, 2022
                        Complaint marked as Resolved 
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 19, 2022
                        Yatra Online / YatraTrip.in Customer Care's response                         Dear Pawangwari. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal, kindly share the email ID used for the booking and the amount charged for us to check and assist you. Regards Yatra Care
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                          B
                          Bidyut Sadhu
                          Aug 18, 2022
                          Resolved
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                          Resolved

                          I, Bidyut Sadhu, was booking train ticket from Asansol Jn to Amritsar Jn in 13005 Hwh Asr Mail train on 7 Aug 2022 with booking id[protected] for 3 adults. The amount has been deducted from my bank account but I have not received my ticket. The refund should have been done within 7 days but I have not received it. I am trying to contact yatra customer care for last 3 daysb but I have not received any response. It seems the phone numbers given are fraud. I need the instant refund if the amount deducted.
                          Sep 21, 2022
                          Complaint marked as Resolved 
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 19, 2022
                          Yatra Online / YatraTrip.in Customer Care's response                           Dear Bidyut. Greetings from Yatra.com! and sorry for the trouble caused. We would want to inform you that due to some technical error the refund got delayed, please kindly note we are working on it to get the same sorted, your amount of INR 2115.81 is already queued for the refund, Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                            N
                            [email protected]
                            from Mumbai, Maharashtra
                            Aug 17, 2022
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                            My money got deducted from my bank account while booking the ticket through UPI, but i didn't get any confirmation mail from yatra services. No one is responding.
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            View replies
                            Hi. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal. Request you to kindly share the email ID used for the booking and the amount charged for us to check and assist you better. Regards Yatra Care
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                              S
                              Surajit93Kol
                              Aug 17, 2022
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                              Website: yatra.com

                              I cancelled hotel booking from yatra.com on 16 August 2022, 9pm and 15 minutes and today till 17 August 2022, 4pm 47 minutes also they didn't refund back my money and neither they are replying on interest charged (which is 4% of amount per hour).
                              Booking details is below:

                              Hotel Bhalobasha, DIGHA

                              1 ROOM(S) | 7 NIGHT(S)

                              Booked On: 13 Aug'22 | Booking Ref No.[protected]
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              View replies
                              Dear Surajit. Greetings from Yatra.com! Kindly your Yatra booking reference number and registered email ID to enable us to assist you. Thank you
                              Reply
                              Surajit93Kol's [Complaint's author] reply, Aug 18, 2022
                              1308220098461
                              refund of INR 9, 247.00 for your booking[protected]
                              Reply
                              Yatra Online / YatraTrip.in Customer Care's response, Aug 18, 2022
                              Verified Support
                              Dear Surajit. Thank you for sharing the details. As checked and want to inform you that your amount of INR 9247.00 was refunded from our end on 17th Aug 2022 in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                                M
                                Makkar Gourav
                                Aug 17, 2022
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                                Pl. refund amount for below transaction-

                                16.08.2022
                                UPI/[protected]/Yatra UPI Payme/yatra.r
                                9, 936.00 Dr

                                booking not completed after transaction made, but no refund yet.
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                View replies
                                Dear Makkar. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal, kindly share the email ID used at the time of booking for us to check and assist you accordingly. Regards Yatra Care
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                                  T
                                  tarunsharma01
                                  Aug 17, 2022
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                                  Resolved

                                  Payment got Debited but ticket not booked.

                                  I tried to book my flights without logging in to yatra.com, The email id is [protected]@gmail.com. I was trying to book the tickets on 16th August 2022 at around 11.30 PM.
                                  While trying to pay, the amount was debited but the website showed that "payment has failed, please try again" but the amount has already been debited. The fight was SG-160 on 10th September.

                                  The UPI transaction ID is[protected]
                                  The Payment...
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                                  K
                                  Keshav Katti
                                  Aug 17, 2022
                                  Resolved
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                                  Resolved

                                  Website: Yatra.com

                                  I booked a flight from Bangalore to Vizag on 17 Aug and paid the amount. The amount payment was successful but didn't get any confirmation. Please help asap.
                                  Sep 19, 2022
                                  Complaint marked as Resolved 
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 17, 2022
                                  Yatra Online / YatraTrip.in Customer Care's response                                   Dear Keshav. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal, Kindly share your email ID used at the time of booking for us to check and assist you. Regards Yatra Care
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                                    M
                                    Mukeshgv01
                                    Aug 17, 2022
                                    Resolved
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                                    Resolved

                                    Trying to book hotel rooms with Giftvouchers i got from SBI but they are not accepting the vouchers
                                    Aug 17, 2022
                                    Complaint marked as Resolved 
                                    As the coupon is provided by SBI credit card so i have to use my SBI card to complete the remaining payment apart from redemmed amount
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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