Yatra Online / YatraTrip.in Complaints & Reviews

I booked a flight ticket from Bangalore to Kolkata for 21/10/2022. It was a GoAir flight at 8:00 PM. I made the payment but received no booking confirmation. The money got deducted from my account but no booking confirmation has shown up.
Please give booking confirmation or refund money.

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Sep 29, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi.Greetings from Yatra.com! We have received your query, kindly allow us time to go through the details and assist you. Request your patience in the interim. Regards, Yatra Care

Verified Support

Aug 23, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Jaisuryank Purwar,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 7775.00 for your booking is being processed .

Kindly note, Refund will be processed from Yatra's end in 24 hrs . You will receive an email notification once the refund will be processed from our end .

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

We thank you for your patience and patronage.

Regards,
Sarvesh Sharma
Yatra Online Pvt. Ltd.

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Website: Yatra.com

Booked a flight ticket from Bangalore to Kolkata for 21/10/2022. It was a GoAir flight at 8:00 PM. I made the payment but received no booking confirmation.

Please refund or give a booking confirmation. Contact immediately.

Sep 23, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Jaisuryank. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal, kindly share the email ID used for the booking and the amount charged for us to check and assist you. Regards Yatra Care

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I had booked an air ticket from Kolkata to Visakhapatnam and back by Spice Jet airlines. PNR is XFHJND
I paid extra Rs.598/- for cancellation addon to Yatra.com.
The airlines cancelled the return flight on 27/06/2022.
Yatra.com is not refunding me the amount for cancelled flight.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Oct 05, 2022

Updated by V Ratna Kumar Sir/madam

I am yet to get any answer to my complaint.
There is no resolution till now.
Please refund my amount immediately.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 22, 2022

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that at present we have not received the refund of your flights from the Airlines. We request you to kindly share the refund confirmation of Airline to enable us to assist you. Regards, Yatra Care

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V

V Ratna Kumar

from HYDERABAD, Andhra Pradesh

Sep 1, 2022

Sir/Madam,
I had asked you for refund as the flight was cancelled. You are supposed to refund.
Further I had also paid extra Rs.598/- for cancellation addon. So it is your duty to get me refund once the flight is cancelled and I had informed the same to you. This addon of Rs.598/- has been taken by you and you are supposed to refund because of flight cancellation.
Please refund the amount immediately.

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Address: Hyderabad

Hi,

I had booked via yatra. Your booking reference no. is[protected]. Booking was confirmed. But hotel denied the booking saying there are no rooms available. I had to travel and find another accommodation. I was not able contact yatra via any modes. I wrote 2 emails which are unanswered.

Please look into it and refund the amount.

Regards

Sep 25, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 901 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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I booked a ticket through Skyscanner with your agent
Where the hell is my plane ticket

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Sep 24, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Aug 20, 2022

Updated by Sakshi12345909090 I want my money back please help

Verified Support

Aug 22, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care

Aug 22, 2022

Updated by Sakshi12345909090 sakshi.[protected]@gmail.com

Verified Support

Aug 23, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund for your booking. Yatra takes 24-48 working hours to process the refund. Further, the banks may take up to 3 working days to credit the amount into your account. Regards, Yatra Care

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Sakshi12345909090

from Pune, Maharashtra

Aug 22, 2022

sakshi.[protected]@gmail.com

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Address: Yatra | 6th Floor Tower D, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002

Website: www.yatra.com/etw-desktop

I was mailed by yatra .com for visa booking from india to dubai .
Today I paid 20700 on their payment link but did not receive any confirmation but payment is deducted .Please provide my refund or confirm my booking...

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Address: RORS Finance private Limited

We have booked a hotel through yatra.com with reference number[protected] and hotel confirmation number YAT[protected]. We called the hotel people and they told us that all the bookings from yatra were cancelled. We mailed the same to email: [protected]@yatra.com and also given so many missed calls to check in assistance number [protected]. We have not received any proper response either by mail or by phone.
My mobile number [protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 19, 2022

Verified Support

Hi. Greetings from Yatra.com! Sorry for the trouble caused. We are getting this checked and will get in touch with you via call or email at the earliest possible time to sort this. We appreciate your patience in this. Regards, Yatra Care

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I was trying to book flight tickets that not got booked, but the amount has been deducted from phonepe. I tried contacting customer care but the no. I got is unavailable, then I also mailed yatra customer care but no any ticket no aur complaint no. has been provided. Pathetic response.

UTR:[protected]
Transaction id:- T2208191134493832846602

Sep 19, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 19, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Pawangwari. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal, kindly share the email ID used for the booking and the amount charged for us to check and assist you. Regards Yatra Care

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I, Bidyut Sadhu, was booking train ticket from Asansol Jn to Amritsar Jn in 13005 Hwh Asr Mail train on 7 Aug 2022 with booking id[protected] for 3 adults. The amount has been deducted from my bank account but I have not received my ticket. The refund should have been done within 7 days but I have not received it. I am trying to contact yatra customer care for last 3 daysb but I have not received any response. It seems the phone numbers given are fraud. I need the instant refund if the amount deducted.

Sep 21, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 19, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Bidyut. Greetings from Yatra.com! and sorry for the trouble caused. We would want to inform you that due to some technical error the refund got delayed, please kindly note we are working on it to get the same sorted, your amount of INR 2115.81 is already queued for the refund, Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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My money got deducted from my bank account while booking the ticket through UPI, but i didn't get any confirmation mail from yatra services. No one is responding.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 18, 2022

Verified Support

Hi. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal. Request you to kindly share the email ID used for the booking and the amount charged for us to check and assist you better. Regards Yatra Care

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Website: yatra.com

I cancelled hotel booking from yatra.com on 16 August 2022, 9pm and 15 minutes and today till 17 August 2022, 4pm 47 minutes also they didn't refund back my money and neither they are replying on interest charged (which is 4% of amount per hour).
Booking details is below:

Hotel Bhalobasha, DIGHA

1 ROOM(S) | 7 NIGHT(S)

Booked On: 13 Aug'22 | Booking Ref No.[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 17, 2022

Verified Support

Dear Surajit. Greetings from Yatra.com! Kindly your Yatra booking reference number and registered email ID to enable us to assist you. Thank you

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Surajit93Kol's [Complaint's author] reply, Aug 18, 2022

1308220098461

S

Surajit93Kol

Aug 18, 2022

refund of INR 9, 247.00 for your booking[protected]

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Yatra Online / YatraTrip.in Customer Care's response, Aug 18, 2022

Verified Support

Dear Surajit. Thank you for sharing the details. As checked and want to inform you that your amount of INR 9247.00 was refunded from our end on 17th Aug 2022 in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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Pl. refund amount for below transaction-

16.08.2022
UPI/[protected]/Yatra UPI Payme/yatra.r
9, 936.00 Dr

booking not completed after transaction made, but no refund yet.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 17, 2022

Verified Support

Dear Makkar. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal, kindly share the email ID used at the time of booking for us to check and assist you accordingly. Regards Yatra Care

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I tried to book my flights without logging in to yatra.com, The email id is [protected]@gmail.com. I was trying to book the tickets on 16th August 2022 at around 11.30 PM.
While trying to pay, the amount was debited but the website showed that "payment has failed, please try again" but the amount has already been debited. The fight was SG-160 on 10th September.

The UPI transaction ID is[protected]
The Payment...

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Website: Yatra.com

I booked a flight from Bangalore to Vizag on 17 Aug and paid the amount. The amount payment was successful but didn't get any confirmation. Please help asap.

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Sep 19, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 17, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Keshav. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal, Kindly share your email ID used at the time of booking for us to check and assist you. Regards Yatra Care

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Trying to book hotel rooms with Giftvouchers i got from SBI but they are not accepting the vouchers

Aug 17, 2022

Complaint marked as Resolved

As the coupon is provided by SBI credit card so i have to use my SBI card to complete the remaining payment apart from redemmed amount

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I did booking through Yatra.com
These people are not giving refund of INR 18000 from last 15 days.. What action is expected. these are making fool to consumers.they dont having any phone number where we can contact.

Sep 29, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 16, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Shruti. Greetings from Yatra.com! Kindly share your Yatra booking reference number and registered email ID to enable us to assist you. Thank you

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Address: India

Website: www.yatra.com

I booked a flight via yatra paid through UPI but my browser crashed and payment was successful. I didn’t receive any booking nor confirmation from Yatra.com.
My UPI reference ID[protected]

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Sep 17, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 10038.00 for your booking is being processed.

Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end.

Further, private sector banks may take up to 3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

We thank you for your patience and patronage.

Regards,
Yatra Care

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A

Ashika Gajre

Aug 31, 2022

Hye this ashika
I have made hotel booking for Radisson midc andheri east mumbai, my money got deducted through upi, but hotel not booked i want my ful money back plz, check this screenshot money has debited

Payment done but no confirmation yet - Comment #4044883 - Image #0

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Hi,

I tried to book train tickets today on 14th August from Yatra.com, tickets were from Haridwar to Delhi costing Rs 1064.21.

As i made the booking from Yatra.com and selected UPI option of payment through Gpay, the amount got debited from my account and the application got crashed.

I did not receive any details of booking neither the debited amount is refunded to my account.

I raised a complaint through mail at [protected]@yatra.com and got the automated response with ticket no - YA:32852237. But still did not get any confirmation regarding booking.

Request the yatra.com team to look into this and try to resolve this issue and refund my money or provide me booking confirmation.

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Sep 15, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Aug 15, 2022

Updated by Vat151191 Complaint is nit resolved, please refund my money.

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Aug 15, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Vatsal,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 1064.21 for your booking is being processed .

Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end .

Further, private sector banks may take up to 3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

We thank you for your patience and patronage.

Regards,
Yatra Care

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Address: Yatra

Website: Yatra.com

We have booked three rooms at Dev Villas - Udaipur with Yatra com and got confirmation on booking.. While travelling to Udaipur, we called at property to know status of our booking and we're surprised to know that our booking is not confirmed.. We tried calling Yatra numbers and local contact but could not get resolution. On special request hotel allowed us for stay in substandard room. We continuously called Yatra but nothing got resolved. Finally we have to leave hotel as it was booked... We are extremely sorry but Yatra is very ill managed company and have no local support team for tourists.. We want full refund of our booking amount along with compensation for all mental agony faced by all of our family members including three senior citizens...

Sep 15, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 15, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Praveen. Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread under 'TG:32838353' and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care

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I booked a flight ticket from Viz to Delhi yesterday. I made the payment of INR 11651 and transaction got successful but I did not receive any booking confirmation.

Please help me in this regard.

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Sep 14, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 12, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / YatraTrip.in reviews & complaints page 13

Money deducted but no ticket booking

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Paid money but no booking confirmation

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Refund not given for cancelled flight

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Booked hotel through Yatra. Hotel check in denied and no communication from Yatra. Need refund.

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Money debited , no tickets received

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Visa fees taken but not booked by yatra

Reference number 1808220072467

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Amount deducted

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Complain regarding refund

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Money debited/ no ticket received

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Yatra.com is not refunding the hotel cancellation

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Travel Booking not completed after transaction made, no refund yet.

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Payment got Debited but ticket not booked.

Flight ticket booking, amount deducted but no confirmation of ticket booking.

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E-vouchers are not applicable

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Not getting refund

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Payment done but no confirmation yet

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Train booking details not received

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Booking ID 0708220110619

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Amount debited but flight booking not confirmed

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