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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: Dec 11, 2025
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Yatra Online / YatraTrip.in reviews & complaints page 13

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J
Jaisuryank Purwar
Aug 22, 2022
Resolved
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I booked a flight ticket from Bangalore to Kolkata for 21/10/2022. It was a GoAir flight at 8:00 PM. I made the payment but received no booking confirmation. The money got deducted from my account but no booking confirmation has shown up.
Please give booking confirmation or refund money.
+1 photos
Sep 29, 2022
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2022
Yatra Online / YatraTrip.in Customer Care's response
Hi.Greetings from Yatra.com! We have received your query, kindly allow us time to go through the details and assist you. Request your patience in the interim. Regards, Yatra Care
Verified Support
Aug 23, 2022
Yatra Online / YatraTrip.in Customer Care's response
Dear Jaisuryank Purwar,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 7775.00 for your booking is being processed .

Kindly note, Refund will be processed from Yatra's end in 24 hrs . You will receive an email notification once the refund will be processed from our end .

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

We thank you for your patience and patronage.

Regards,
Sarvesh Sharma
Yatra Online Pvt. Ltd.
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    J
    Jaisuryank Purwar
    Aug 21, 2022
    Resolved
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    Website: Yatra.com

    Booked a flight ticket from Bangalore to Kolkata for 21/10/2022. It was a GoAir flight at 8:00 PM. I made the payment but received no booking confirmation.

    Please refund or give a booking confirmation. Contact immediately.
    Sep 23, 2022
    Complaint marked as Resolved 
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Verified Support
    Aug 22, 2022
    Yatra Online / YatraTrip.in Customer Care's response
    Dear Jaisuryank. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal, kindly share the email ID used for the booking and the amount charged for us to check and assist you. Regards Yatra Care
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      V
      V Ratna Kumar
      from HYDERABAD, Andhra Pradesh
      Aug 21, 2022
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      I had booked an air ticket from Kolkata to Visakhapatnam and back by Spice Jet airlines. PNR is XFHJND
      I paid extra Rs.598/- for cancellation addon to Yatra.com.
      The airlines cancelled the return flight on 27/06/2022.
      Yatra.com is not refunding me the amount for cancelled flight.
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      Oct 05, 2022
      Updated by V Ratna Kumar
      Sir/madam

      I am yet to get any answer to my complaint.
      There is no resolution till now.
      Please refund my amount immediately.
      Hi, Greetings from Yatra.com! We would like to inform you that at present we have not received the refund of your flights from the Airlines. We request you to kindly share the refund confirmation of Airline to enable us to assist you. Regards, Yatra Care
      Sir/Madam,
      I had asked you for refund as the flight was cancelled. You are supposed to refund.
      Further I had also paid extra Rs.598/- for cancellation addon. So it is your duty to get me refund once the flight is cancelled and I had informed the same to you. This addon of Rs.598/- has been taken by you and you are supposed to refund because of flight cancellation.
      Please refund the amount immediately.
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        A
        Amaresh Devaramani
        Aug 21, 2022
        Resolved
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        Address: Hyderabad

        Hi,

        I had booked via yatra. Your booking reference no. is[protected]. Booking was confirmed. But hotel denied the booking saying there are no rooms available. I had to travel and find another accommodation. I was not able contact yatra via any modes. I wrote 2 emails which are unanswered.

        Please look into it and refund the amount.

        Regards
        Sep 25, 2022
        Complaint marked as Resolved 
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        Verified Support
        Aug 22, 2022
        Yatra Online / YatraTrip.in Customer Care's response
        Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 901 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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          S
          Sakshi12345909090
          from Pune, Maharashtra
          Aug 20, 2022
          Resolved
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          Resolved

          I booked a ticket through Skyscanner with your agent
          Where the hell is my plane ticket
          +1 photos
          Sep 24, 2022
          Complaint marked as Resolved 
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          Aug 20, 2022
          Updated by Sakshi12345909090
          I want my money back please help

          Verified Support
          Aug 22, 2022
          Yatra Online / YatraTrip.in Customer Care's response
          Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care
          Aug 22, 2022
          Updated by Sakshi12345909090
          sakshi.[protected]@gmail.com
          Verified Support
          Aug 23, 2022
          Yatra Online / YatraTrip.in Customer Care's response
          Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund for your booking. Yatra takes 24-48 working hours to process the refund. Further, the banks may take  up to 3 working days to credit the amount into your account. Regards, Yatra Care
          sakshi.[protected]@gmail.com
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            Y
            Yashita Jain
            Aug 20, 2022
            Resolved
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            Resolved

            Visa fees taken but not booked by yatra

            Address: Yatra | 6th Floor Tower D, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002
            Website: www.yatra.com/etw-desktop

            I was mailed by yatra .com for visa booking from india to dubai .
            Today I paid 20700 on their payment link but did not receive any confirmation but payment is deducted .Please provide my refund or confirm my booking...
            +2 photos
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            I
            info rors
            Aug 19, 2022
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            Address: RORS Finance private Limited

            We have booked a hotel through yatra.com with reference number[protected] and hotel confirmation number YAT[protected]. We called the hotel people and they told us that all the bookings from yatra were cancelled. We mailed the same to email: [protected]@yatra.com and also given so many missed calls to check in assistance number [protected]. We have not received any proper response either by mail or by phone.
            My mobile number [protected]
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Hi. Greetings from Yatra.com! Sorry for the trouble caused. We are getting this checked and will get in touch with you via call or email at the earliest possible time to sort this. We appreciate your patience in this. Regards, Yatra Care
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              P
              Pawangwari
              Aug 19, 2022
              Resolved
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              I was trying to book flight tickets that not got booked, but the amount has been deducted from phonepe. I tried contacting customer care but the no. I got is unavailable, then I also mailed yatra customer care but no any ticket no aur complaint no. has been provided. Pathetic response.

              UTR:[protected]
              Transaction id:- T2208191134493832846602
              Sep 19, 2022
              Complaint marked as Resolved 
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              Verified Support
              Aug 19, 2022
              Yatra Online / YatraTrip.in Customer Care's response
              Dear Pawangwari. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal, kindly share the email ID used for the booking and the amount charged for us to check and assist you. Regards Yatra Care
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                B
                Bidyut Sadhu
                Aug 18, 2022
                Resolved
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                I, Bidyut Sadhu, was booking train ticket from Asansol Jn to Amritsar Jn in 13005 Hwh Asr Mail train on 7 Aug 2022 with booking id[protected] for 3 adults. The amount has been deducted from my bank account but I have not received my ticket. The refund should have been done within 7 days but I have not received it. I am trying to contact yatra customer care for last 3 daysb but I have not received any response. It seems the phone numbers given are fraud. I need the instant refund if the amount deducted.
                Sep 21, 2022
                Complaint marked as Resolved 
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                Verified Support
                Aug 19, 2022
                Yatra Online / YatraTrip.in Customer Care's response
                Dear Bidyut. Greetings from Yatra.com! and sorry for the trouble caused. We would want to inform you that due to some technical error the refund got delayed, please kindly note we are working on it to get the same sorted, your amount of INR 2115.81 is already queued for the refund, Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                  N
                  from Mumbai, Maharashtra
                  Aug 17, 2022
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                  My money got deducted from my bank account while booking the ticket through UPI, but i didn't get any confirmation mail from yatra services. No one is responding.
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  Hi. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal. Request you to kindly share the email ID used for the booking and the amount charged for us to check and assist you better. Regards Yatra Care
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                    S
                    Surajit93Kol
                    Aug 17, 2022
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                    Website: yatra.com

                    I cancelled hotel booking from yatra.com on 16 August 2022, 9pm and 15 minutes and today till 17 August 2022, 4pm 47 minutes also they didn't refund back my money and neither they are replying on interest charged (which is 4% of amount per hour).
                    Booking details is below:

                    Hotel Bhalobasha, DIGHA

                    1 ROOM(S) | 7 NIGHT(S)

                    Booked On: 13 Aug'22 | Booking Ref No.[protected]
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Dear Surajit. Greetings from Yatra.com! Kindly your Yatra booking reference number and registered email ID to enable us to assist you. Thank you
                    Surajit93Kol's [Complaint's author] reply, Aug 18, 2022
                    1308220098461
                    refund of INR 9, 247.00 for your booking[protected]
                    Yatra Online / YatraTrip.in Customer Care's response, Aug 18, 2022
                    Verified Support
                    Dear Surajit. Thank you for sharing the details. As checked and want to inform you that your amount of INR 9247.00 was refunded from our end on 17th Aug 2022 in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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                      M
                      Makkar Gourav
                      Aug 17, 2022
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                      Pl. refund amount for below transaction-

                      16.08.2022
                      UPI/[protected]/Yatra UPI Payme/yatra.r
                      9, 936.00 Dr

                      booking not completed after transaction made, but no refund yet.
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      Dear Makkar. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal, kindly share the email ID used at the time of booking for us to check and assist you accordingly. Regards Yatra Care
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                        T
                        tarunsharma01
                        Aug 17, 2022
                        Resolved
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                        Resolved

                        Payment got Debited but ticket not booked.

                        I tried to book my flights without logging in to yatra.com, The email id is [protected]@gmail.com. I was trying to book the tickets on 16th August 2022 at around 11.30 PM.
                        While trying to pay, the amount was debited but the website showed that "payment has failed, please try again" but the amount has already been debited. The fight was SG-160 on 10th September.

                        The UPI transaction ID is[protected]
                        The Payment...
                        +1 photos
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                        K
                        Keshav Katti
                        Aug 17, 2022
                        Resolved
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                        Website: Yatra.com

                        I booked a flight from Bangalore to Vizag on 17 Aug and paid the amount. The amount payment was successful but didn't get any confirmation. Please help asap.
                        +1 photos
                        Sep 19, 2022
                        Complaint marked as Resolved 
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 17, 2022
                        Yatra Online / YatraTrip.in Customer Care's response
                        Dear Keshav. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal, Kindly share your email ID used at the time of booking for us to check and assist you. Regards Yatra Care
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                          M
                          Mukeshgv01
                          Aug 17, 2022
                          Resolved
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                          Resolved

                          Trying to book hotel rooms with Giftvouchers i got from SBI but they are not accepting the vouchers
                          Aug 17, 2022
                          Complaint marked as Resolved 
                          As the coupon is provided by SBI credit card so i have to use my SBI card to complete the remaining payment apart from redemmed amount
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                            S
                            Shruti Vijay Sakorikar
                            Aug 16, 2022
                            Resolved
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                            Resolved

                            I did booking through Yatra.com
                            These people are not giving refund of INR 18000 from last 15 days.. What action is expected. these are making fool to consumers.they dont having any phone number where we can contact.
                            Sep 29, 2022
                            Complaint marked as Resolved 
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 16, 2022
                            Yatra Online / YatraTrip.in Customer Care's response
                            Dear Shruti. Greetings from Yatra.com! Kindly share your Yatra booking reference number and registered email ID to enable us to assist you. Thank you
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                              A
                              Amize
                              Aug 15, 2022
                              Resolved
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                              Resolved

                              Address: India
                              Website: www.yatra.com

                              I booked a flight via yatra paid through UPI but my browser crashed and payment was successful. I didn’t receive any booking nor confirmation from Yatra.com.
                              My UPI reference ID[protected]
                              +1 photos
                              Sep 17, 2022
                              Complaint marked as Resolved 
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 16, 2022
                              Yatra Online / YatraTrip.in Customer Care's response
                              Dear Customer,

                              Greetings from Yatra.com!

                              This is regarding your refund request under booking reference number[protected].

                              We would like to inform you that a refund of INR 10038.00 for your booking is being processed.

                              Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end.

                              Further, private sector banks may take up to 3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

                              We thank you for your patience and patronage.

                              Regards,
                              Yatra Care
                              Hye this ashika
                              I have made hotel booking for Radisson midc andheri east mumbai, my money got deducted through upi, but hotel not booked i want my ful money back plz, check this screenshot money has debited

                              Payment done but no confirmation yet - Comment #4044883 - Image #0
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                                V
                                Vat151191
                                from Pune, Maharashtra
                                Aug 14, 2022
                                Resolved
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                                Resolved

                                Hi,

                                I tried to book train tickets today on 14th August from Yatra.com, tickets were from Haridwar to Delhi costing Rs 1064.21.

                                As i made the booking from Yatra.com and selected UPI option of payment through Gpay, the amount got debited from my account and the application got crashed.

                                I did not receive any details of booking neither the debited amount is refunded to my account.

                                I raised a complaint through mail at [protected]@yatra.com and got the automated response with ticket no - YA:32852237. But still did not get any confirmation regarding booking.

                                Request the yatra.com team to look into this and try to resolve this issue and refund my money or provide me booking confirmation.
                                +1 photos
                                Sep 15, 2022
                                Complaint marked as Resolved 
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                Aug 15, 2022
                                Updated by Vat151191
                                Complaint is nit resolved, please refund my money.
                                Verified Support
                                Aug 15, 2022
                                Yatra Online / YatraTrip.in Customer Care's response
                                Dear Vatsal,

                                Greetings from Yatra.com!

                                This is regarding your refund request under booking reference number[protected].

                                We would like to inform you that a refund of INR 1064.21 for your booking is being processed .

                                Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end .

                                Further, private sector banks may take  up to 3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

                                We thank you for your patience and patronage.

                                Regards,
                                Yatra Care
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                                  Praveen Sharma 2014
                                  from Pune, Maharashtra
                                  Aug 14, 2022
                                  Resolved
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                                  Resolved

                                  Address: Yatra
                                  Website: Yatra.com

                                  We have booked three rooms at Dev Villas - Udaipur with Yatra com and got confirmation on booking.. While travelling to Udaipur, we called at property to know status of our booking and we're surprised to know that our booking is not confirmed.. We tried calling Yatra numbers and local contact but could not get resolution. On special request hotel allowed us for stay in substandard room. We continuously called Yatra but nothing got resolved. Finally we have to leave hotel as it was booked... We are extremely sorry but Yatra is very ill managed company and have no local support team for tourists.. We want full refund of our booking amount along with compensation for all mental agony faced by all of our family members including three senior citizens...
                                  Sep 15, 2022
                                  Complaint marked as Resolved 
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 15, 2022
                                  Yatra Online / YatraTrip.in Customer Care's response
                                  Dear Praveen. Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread under 'TG:32838353' and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
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                                    gowthami madugula
                                    Aug 12, 2022
                                    Resolved
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                                    Resolved

                                    I booked a flight ticket from Viz to Delhi yesterday. I made the payment of INR 11651 and transaction got successful but I did not receive any booking confirmation.

                                    Please help me in this regard.
                                    +1 photos
                                    Sep 14, 2022
                                    Complaint marked as Resolved 
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 12, 2022
                                    Yatra Online / YatraTrip.in Customer Care's response
                                    Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care
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