Yatra Online / YatraTrip.in Complaints & Reviews

Hi Team,

I booked a ticket via Yatra.com and canceled it due to personal reasons. I got an email from Yatra that a refund has been received. please follow the steps to get the refund processed.

Dear Customer,

This is regarding your refund query for Booking Reference number[protected].

We have received the refund for your PNR - ARCVNN. Kindly follow the below steps to claim your refund.

Step 1: Click here to login into Yatra My bookings section.
Step 2: Click on the Check Refund Status Button for PNR - ARCVNN.
Step 3: Click on the given link to claim and process your refund (highlighted in yellow color).

I followed the process and I submitted the refund amount to be credited to my account in 2-3 days for the amount of INR 26424. However, once I submitted the request the Yatra website does not show any details of my refund rather they have this message displayed on my account.Dear Mohd Abdul Kaleem,
Thank you for booking with Yatra.com
We cannot find any refund initiation request for the reference number[protected].
If you have canceled the ticket directly via the airline or the airline has canceled the flight, please go to 'My bookings', select your booking, and click on 'Claim Refund' to initiate a refund request.
Once the refund is initiated, you will get an SMS and email about the refund details.
Yatra is not reachable. when you call the number it lands on an IVR and guides you to check the website for any information. the website is a big fraud to not refund money. this is happening to me a second time. first time also they never refund money. I did not follow up as the amount was not big. but want to bring this to the attention how Yatra.com fooling people and taking their money and not refunding it. I have attached the screenshot of the airline refund completed. and also the email I received from Yatra.com

I booked a ticket through @YatraOfficial & got to cancel it. As per @IndiGo6E ‘s policy, my cancellation was entitled for full refund and Indigo has initiated a full refund amt. of ₹ 18, 726. But shockingly, Yatra is processing refund of only ₹ 15258

My bus from Haldwani to Delhi on 16th August was cancelled from the operator side. I was promised for a refund in 5-7 days, but no refund has been given. The operator (Fasttrack travels) has confirmed that they have already given to Yatra. But yatra is completely silent on this matter.
I have sent mails to all the email IDs mentioned in Yatra. Customer support is non-existent in Yatra. No way to reach them. No response to my mails. How is customer supposed to express grievance if all communications portal are locked and mails are not being replied to. Do we have to go to consumer court?

On 23Aug 2022, I searched flights from BLR TO DEL, Google showed me a result of yatra.com. A SpiceJet flight with a fare of ₹5314/- when on spice jet's website the same flight costed ₹10, 000/- approx

Naturally I thought yatra was providing the best fare and proceeded to book.

It led me to yatra.com where I put in my traveller information and email ID / phone number

Finally it asked me to pay. I choose UPI, it prompted me to open my UPI app and complete the payment.

After completing my payment the when I opened the website it froze and payment didn't reflect.

I contacted [protected]@yatra.com with my UPI app invoice. No response

Sent reminder emails, no response

Lodged complaint on yatra.com to escalate this issue. No response.

I want full refund of the amount deducted from my account.

Reference No.[protected]
Yatra assured
Fare diifeerence amount refund initiate to bank account not to ecash

Dear Sir,

I have booked one bus ticket from dehradun to ahmedabad on dated 18th June, 2022. while I have contacted to bus operator about boarding, he said that bus is cancelled and you will get refund for same. but still today, i did not get refund from www.yatra.com. I have contacted on www.yatra.com many times but still no reply from there.

I booked a flight ticket from Bangalore to Kolkata for 21/10/2022. It was a GoAir flight at 8:00 PM. I made the payment but received no booking confirmation. The money got deducted from my account but no booking confirmation has shown up.
Please give booking confirmation or refund money.

Booked a flight ticket from Bangalore to Kolkata for 21/10/2022. It was a GoAir flight at 8:00 PM. I made the payment but received no booking confirmation.

Please refund or give a booking confirmation. Contact immediately.

I had booked an air ticket from Kolkata to Visakhapatnam and back by Spice Jet airlines. PNR is XFHJND
I paid extra Rs.598/- for cancellation addon to Yatra.com.
The airlines cancelled the return flight on 27/06/2022.
Yatra.com is not refunding me the amount for cancelled flight.

Hi,

I had booked via yatra. Your booking reference no. is[protected]. Booking was confirmed. But hotel denied the booking saying there are no rooms available. I had to travel and find another accommodation. I was not able contact yatra via any modes. I wrote 2 emails which are unanswered.

Please look into it and refund the amount.

Regards

I booked a ticket through Skyscanner with your agent
Where the hell is my plane ticket

I was mailed by yatra .com for visa booking from india to dubai .
Today I paid 20700 on their payment link but did not receive any confirmation but payment is deducted .Please provide my refund or confirm my booking

We have booked a hotel through yatra.com with reference number[protected] and hotel confirmation number YAT[protected]. We called the hotel people and they told us that all the bookings from yatra were cancelled. We mailed the same to email: [protected]@yatra.com and also given so many missed calls to check in assistance number [protected]. We have not received any proper response either by mail or by phone.
My mobile number [protected]

I was trying to book flight tickets that not got booked, but the amount has been deducted from phonepe. I tried contacting customer care but the no. I got is unavailable, then I also mailed yatra customer care but no any ticket no aur complaint no. has been provided. Pathetic response.

UTR:[protected]
Transaction id:- T2208191134493832846602

I, Bidyut Sadhu, was booking train ticket from Asansol Jn to Amritsar Jn in 13005 Hwh Asr Mail train on 7 Aug 2022 with booking id[protected] for 3 adults. The amount has been deducted from my bank account but I have not received my ticket. The refund should have been done within 7 days but I have not received it. I am trying to contact yatra customer care for last 3 daysb but I have not received any response. It seems the phone numbers given are fraud. I need the instant refund if the amount deducted.

My money got deducted from my bank account while booking the ticket through UPI, but i didn't get any confirmation mail from yatra services. No one is responding.

I cancelled hotel booking from yatra.com on 16 August 2022, 9pm and 15 minutes and today till 17 August 2022, 4pm 47 minutes also they didn't refund back my money and neither they are replying on interest charged (which is 4% of amount per hour).
Booking details is below:

Hotel Bhalobasha, DIGHA

1 ROOM(S) | 7 NIGHT(S)

Booked On: 13 Aug'22 | Booking Ref No.[protected]

Pl. refund amount for below transaction-

16.08.2022
UPI/[protected]/Yatra UPI Payme/yatra.r
9, 936.00 Dr

booking not completed after transaction made, but no refund yet.

I tried to book my flights without logging in to yatra.com, The email id is [protected]@gmail.com. I was trying to book the tickets on 16th August 2022 at around 11.30 PM.
While trying to pay, the amount was debited but the website showed that "payment has failed, please try again" but the amount has already been debited. The fight was SG-160 on 10th September.

The UPI transaction ID is[protected]
The Payment...

I booked a flight from Bangalore to Vizag on 17 Aug and paid the amount. The amount payment was successful but didn't get any confirmation. Please help asap.