Yatra Online / YatraTrip.in Complaints & Reviews

I had booked a ticket with three passengers from delhi to katra through maheshwaram travels. After reaching at the boarding spot and on calling the bus operator at the provided number i was informed that no tickets were booked from my side and was not allowed to board the bus. I did not even see the bus at the given spot.
I request you to kindly fulfill all amount. The details of the ticket booked are attached herewith for your reference.

Hi yatra team,
I mad a booking of a flight from delhi to mumbai which was not done but the amount was debited from my bank account.

Kindly book the ticket on priority as it is urgent.
Payment screenshot is attached

I booked a ticket via Yatra.com and the flight was cancelled by the airlines itself. I got an email from Yatra that a refund has been received. please follow the steps to get the refund processed.

"Dear Customer,

This is regarding your refund query for Booking Reference number[protected].

We have received the refund for your PNR - BJK9KB. Kindly follow the below steps to claim your refund.

Step 1: Click here to login into Yatra My bookings section.
Step 2: Click on the Check Refund Status Button for PNR - BJK9KB.
Step 3: Click on the given link to claim and process your refund (highlighted in yellow color).

Alternatively, you can click here for help on claiming your refund.

Thanks & Regards,
Yatra Team"

I followed the process and I submitted the refund amount to be credited to my account in 2-3 days for the amount of INR 12600 appx. However, once I submitted the request the Yatra website does not show any details of my refund rather they have this message displayed on my account.

"Dear Kakali Som,
Thank you for booking with Yatra.com
We cannot find any refund initiation request for the reference number[protected].
If you have cancelled the ticket directly via the airline or the airline has cancelled the flight, please go to 'My bookings', select your booking, and click on 'Claim Refund' to initiate a refund request.
Once the refund is initiated, you will get an SMS and email about the refund details."

Yatra is not reachable and does not bother to reply to emails sent. The customer care is a joke and it has been set up in a way that you run in circles not understanding where to get back your money from while the company defrauds its customers.

The company failed to send invoice within 24 hours. It should have issued it immediately on booking. There is no phone number to contact. Pathetic platform. Charged higher fare than that of shown on airlines website. They are not providing invoice with full details of charges due to gap in fare and tax evasion methods

I tried to book a flight ticket today (Oct 6, 2022) from Raipur to New Delhi by Vistara UK-798, 20:20 on Oct 8, 2022. I have already paid the sum of ₹5, 467 via Gpay and the money has been debited but ticket hasn’t been booked. I have sent a mail to yatra.com as well. I hope it gets resolved soon.

I tried to book a flight (Vistara, UK-798 20:20) today (Oct 6, 2022) from Raipur to Delhi and have already paid the price but the flight hasn’t been booked, maybe due to some technical issue. I have sent a mail to yatra.com as well. I hope this issue gets resolved.

This is in the context of the air ticket vide PNR. Go Flight J74LVC. I booked this ticket because it was mentioned on the ticket Refundable. Now when I am applying to cancel, the refund it is showing is ZERO.

When I called up the customer care of Go First, I was informed that this ticket is non refundable and Yatra has befooled the traveller by stating it as refundable.

I raise my objection to mention this ticket is refundable, if the refund money is ZERO.
It is misleading the traveller and is being used as a tool to grab money from a person like, for whom air travel is need based and not a luxury.

I insist on taking up my objection into prompt consideration. This misleading information about the flight ticket Refundable is a dark spot on both Yatra and Go First.

I am escalating this to consumer court too, to have justice, since I am in position to lose my hard earned money due to this misleading information. It seems to be the hands in gloves between Go First airlines and Yatra.

With kind regards
Sangeeta Taluja.

I was trying to book a flight ticket for travel from Chandigarh to Patna (14th Oct, 7:45 -- flight timings) but after the payment confirmation from Mobikwik, Yatra didn't confirm the ticket.

Note that Mobikwik has confimed that the payment went through and money got deducted but Yatra has refused to book the ticket.

I booked hotel at Begusarai in hotel Prakash but when I reached at Hotel Prakash I came to know that that Hotel do not have any facility for online booking and i Paid more than 2000 rupees for 2 days from 29th September to 1 October and I am trying to reach Yatra but I am not getting any response as the number is saying invalid

Hi Team,

Subject: Package "Russian Holiday Delight (inclusive Airfare)", referenceId "[protected]"

I really don't know where to start! I write this email with a lot of grief and disappointment! I had booked a 'Russian Delight' package through Yatra last year! Please seek the attached mail. It was my first booking with Yatra and also my Honeymoon trip in November 2021! Due to COVID, I had rescheduled the Trip to January 2022 by giving more money for booking as change fee! However, with the war amidst, we thought it would not be apt to go there. I requested Yatra and your third party travel team 'Travel2Agent' with which you have a tie-up to cancel the trip and requested my refund of INR 72900. It has been over a year and I have not received my refund yet! They keep telling me that because of the war, they are not able to transfer the funds!

Initially I was told that it would take 8-10 weeks in the month of March 2022, However I haven't received one single amount of refund from you. Please seek the attached email thread from them. It has been mentally exhausting for me and my family. The amount is huge and there was never a proper follow up unless I had to chase them!

What more should I do to get my hard earned money back??

Kindly look into this matter seriously and take action and request you to get my refund at the earliest! I have been patient enough but one year is way too much!

Regards
Wilfred Joseph George

Hi Yatra,

I am Kamran, a troubled customer who unfortunately chose to book my Flight ticket through Yatra. Please spend 5 to read below the details of my ordeal /complaint.

I booked 2 tickets with (4 passengers) in all for Hyderabad to Toronto flight (KLM Airlines) through Yatra on 3rd September 2022. I made a mistake by not entering my complete name (as Yatra website has a limit of 16 characters for First name and last name) and my name is bigger than 16 characters, I did not mention my full name on the ticket. However, I realised this next morning and immediately contacted Yatra customer care (within 18 hours of booking). One of the representatives who answered my call asked me for passport copies of all the passengers in order to escalate the issue to the concerned team. I provided the details as requested and was asked to wait for 24-48 hours for an update on the same.

The next day when I reached out to Yatra again for an update on my issue, I was told by another agent miss Loveena that no changes are possible on this ticket and the only resolution is to cancel the ticket and book a new one as it's a Codeshare flight, for which I would be charged 23.5K per ticket.

So, here are my 2 arguments :

1. Civil aviation Airlines charter document states that if a customer contacts the booking agency with any correction/change request regarding the ticket within 24 hours of booking, then the agency should either incorporate the changes or cancel the ticket and refund the amount at no cost. I can attach the pdf document if you would like.

2. If actually there were no changes possible in the first place, then why was I asked to submit my passport copies and wait for 24-48 hours for an update??

So, this brings me to the below conclusions :

1. Either the 1st agent who answered my call, deliberately put me on hold for 24-48 hours so that the 24 hour cancellation/void window passes away ( by not providing correct information to the customer).

OR

2. The First agent who answered the call on 4th September didn't have the knowledge that no changes are possible for this type of flight (Codeshare), which would mean it's a Yatra executive training issue (Yatra's issue).. In either case, I shouldn't be penalized for this as I had informed Yatra within 24 hours of booking tickets.

I have escalated the issue multiple times to Yatra customer
Care and every time I Am asked to wait for 24-48 hours for an update.

I had spoken to a Yatra manager Mohd Kaif 2 weeks ago and he had promised a resolution in 5-7 working days and unfortunately he never called me back till date.

Yatra Reference No's :[protected]
[protected]

Need urgent help !!

Was booking train ticket through Yatra. Com and paid via google pay (attached screenshots of the same ) money devoted successfully but Yatra website did not confirm the booking and kept Ina. Blind loop forever and app closed
Now no refund and transaction history not seen
I need my refund ASAP
Send couple of mails to Yatra but no response

Its been 15 days since i claimed my refund and i have not received any strong respond from Yatra. The company kept on delaying my refund with the statement that “ we shall process your refund in 24 hours “
Very poor customer service. You have been disappointing the customer.

I also got a refund receipt. But still never got the refund.

Receipt No. :REC2306/17658049

booking reference number:[protected]

Its been 15 days since i claimed my refund and i have not received any strong respond from Yatra. The company kept on delaying my refund with the statement that “ we shall process your refund in 24 hours “
Very poor customer service. You have been disappointing the customer.

I had booked flights with PNR OR6BXD (Ref:[protected] and JLU7US (Ref:[protected] from Yatra using UPI. I cancelled those flights and had specifically requested yatra to refund the amount to my original payment method i.e UPI. Even after constant emails/complaints, they have refunded the PNR OR6BXD as ecash and the refund for JLU7US is still pending

Ref complaints YA: 33493810 and YA:33493925

I want refund for PNR JLU7US too and I want all the amount to be refunded in the original payment method

Refund for PNR OR6BXD - Rs 5530
Refund for PNR JLU7US - Rs 3490

Against the booking number[protected] and PNRD26152 we called immediately to Yatra on 13/06/2022 within 5 min to cancel our tickets and they asked us to call the airlines for free cancellation . we have paid the amount 16, 055/- by our Amex card. We called immediately and got the booking cancelled. We got the mail from Airasia Airline that full refund has been done to the travel agent and they will do within 7 days.

We are sorry to inform that we have not got our refunds and we have tried many times to get it

Against the booking number[protected] and PNRD26152 we called immediately to Yatra on 13/06/2022 within 5 minutes to cancel the ticket and initiate refund. They suggested to call Airasia and claim full refund and free cancellation. We have paid Rs 16, 055/- by our Amex card. We got the confirmation mail from Airasia that full refunds have been initiated. But we are sorry to inform that we have not got our refunds.

I tried to book a flight ticket

2 adults from Ahmedabad to New Delhi
30 Sept Friday
7:20 am Go first flight

Via yatra.com and I did my payment through UPI and after the money got deducted no confirmation/ booking of my ticket is obtained

I have mailed them multiple times but not response
and have tried contacting customer support but they don't have
any individual on support on call and just can email them.

Support Ticket: YA:33494352

Please help to share my ticket confirmation with PNR number
or Refund my amount very urgently

Respected sir/ma’am,
This is the second time I booked a ticket for a flight from Chennai to Bangalore on 6th October 2022 and both the times, the money has been debited but the ticket has not been booked. Even on payment, the ticket is not booked and the session times out. And therefore, I do not get any confirmation mail or message from Yatra’s end. It is very frustrating and I have attached the payment details of both the transactions below. Kindly check and please do the needful. The amount has been debited on both the occasions. Please look into it and initiate the refund of both the transactions.
Thanking you,
Vishal M Kalmani.

This is my 2nd complaint I have been complaining again as if I have booked a hotel on 4 of August 2022. My money of amount 1412 have been deducted from my account but I don't got any confirmation regarding booking and my money not refunded in my account. I have mail in yatra.com regarding this they told me that they refund money on 18 August 2022 and if my refund don't credit in my account talk to my bank branch. And I contacted to bank no money have been credited in my account. They don't even reply me after that. If they don't give my money back tell me directly.