Yatra Online / YatraTrip.in Complaints & Reviews

I had booked a return flight thru Yatra portal (Booking Ref No[protected]. 3 passengers, Date of Journey 12th July DEL-MUM-DEL at 12:45 PM and Return Journey on the same date 21:55. Airlines-Vistara.
The tickets were booked on July 11 at around 10:00 am and was cancelled thru the Yatra portal around 10:30 AM on the same day. After cancellation on the yatra portal and i claimed for refund and got the message that we will confirm it with the airlines and it will take 24-48hrs for a refund.
The cancellation charges mentioned on the Ticket is Rs 6400.00 if the DOJ is 1 day, which was true in my case.
first i got a message from Yatra stating Rs. 12570.00 as cancellation charges (mail attached) to which i did not agree and disputed the same. The i got a message that it is a NO SHOW as the flight has not been cancelled by myself and Airlines is not refunding the amount. When i contacted Vistara they told me that the tickets has never been cancelled, Vistara also has shared me the required supporting documents for the same. Now Yatra is claiming that i had never cancelled the flight, as it was my duty. There has been different versions and everytime a new person is mailing me and reconfirming the details and giving a different perspective of the episode.
I had also contacted Yatra management team also, but i guess they are busy making fool of other people.
When i had booked tickets on Yatra, i paid to Yatra thru their portal and i cancelled my flights on the same portal, therefore it is the duty of Ytra to get the tickets cancelled and initiate a refund.
Requesting you to look into the matter and get my refund initiated along with interest on delayed in payments and harassment charges and the mental agony i am facing.

I made a flight ticket payment of amount 2069 the amount got deducted from my bank account. I made the payment through gpay and the payment has been done. My money also deducted but ticket not been confirmed and also there's no show of whether where my money went. In my bank statement it is clearly shown my amount is Debited to yatra but I'm not getting any transaction history or booking

I'm being cheated i think so by yatra very disgusting this is.

I have booked my flight from new Delhi to Mumbai for 12th aug 2022 via Yatra. Amount is debited from my account but I didn't get any confirmation mail for the booking. Reference no. Is[protected].
Mail id - [protected]@gmail.com
Contact - [protected]

Please help

Hi had booked domestic flight(PNR-CTDBYH) booking ref[protected] on 21st July through phone pay li ked bank ICICI. Blore -chandigarh. I cancelled the flight through indigo. Indigo had refunded the amount on 23rd July to yatra. I got email from yatra to raise refund request.i raised the claim on 24th July. On its website under refund status it shows, 'no such requests raised". When will yatra refund amount into account?
I am sick on emailing them and there is no number to call. I am not getting any response from yatra

Hi,

There are 2 issues with Yatra I’m facing. Rs. 39290 was refunded by Indigo for cancellation of my flight
PNR - DK9KFS
Booking ID[protected]

1. Yatra hasn’t refunded my amount despite raising a request for the same and reaching out to their customer care multiple times (no numbers working, only email working where they’re sending the same system reply to every email escalation) for 3 weeks now. Screenshots attached

2. Yatra is only refunding 28k out of 39k, and there’s no one to explain why they’re keeping my Rs. 11000+ which they’ve received from Indigo on my behalf since booking was via them.

Need immediate refund. Kindly help in immediate resolution.

I have booked a cab from Manali to New Delhi on 20th July 2022 from Yatra online website but i found out that the destination address is wrong written by the Yatra.

So i immediately cancelled the booking within 1 hour. I paid 1027rs in advance for this booking.

But Yatra is not refunding my money.
It is stated that this booking was no charge cancellation 24hours prior.

Here are the details of my booking

Booking Reference Number[protected]
Booking Date- 20th July 2022
Travel Date - 22nd July 2022

SAVAARI reference Number - 5241174

All the details are present in the images attached below.

Date : 24.7.2022
Yatra.com :[protected]
I booked a hotel through Yatra.com vide Booking Reference Number[protected]. When I approached the checkin staff in the hotel, he is saying that there is no such facility of online booking by Yatra.com. When I am trying to show the booking references, he is saying get out as this has become a continuous nuisance with respect to Yatra.com. We (family) are on the streets for more than half an hour and finally checked in another hotel by paying exorbitant amount. There is no response from Yatra.com, when we are trying to call them. no reply. I want Yatra.com to immediately return the amount paid for the booking, amount spent by me for another hotel booking and some amount for the inconvenience caused. The mail sent to Yatra.com and their confirmation mail are given below.
K Somasekhara Rao

----

On Tuesday, 26 July, 2022 at 04:12:13 pm IST, Yatra.com wrote:

Dear Mr. Rao,

Greetings from Yatra.com!

This is in regards to your booking under reference number[protected].

We apologize for the inconvenience caused to you. This needs to be investigated with the hotel, which may take up to 24 Hours.

We appreciate your patience and suggest you to consider this issue in isolation and not a representation of regular services we provide to our customers.

Regards,
Abhishek Kumar

Hotel Services Team

Email: [protected]@yatra.com

On 7/26/2022 3:38:41 PM From: [protected]@yahoo.co.in
To: [protected]@yatra.com
Subject: Re: Your Hotel Booking Voucher


Hello
I booked a hotel as per the following details. When I approached the hotel reception, he is saying there is no online facility for that hotel. When I am trying to show the booking reference, he is shouting and saying get out.
Then I called [protected], the representative contacted me after half an hour. He says that he sent an email to me on the day of check in at 12 noon. He says that he did not sent SMS or phone call regarding this.
I did not receive any email till now. Also, if the booking is cancelled just before check in, how can you expect our family to search for a hotel and do the check in. With great difficulty, we checked in, in another hotel by paying exorbitant amount. I want clarification in this regard. Also, pl refund the amount I paid and an additional Rs. 1000/- which I spent for the spot booking in such a horrible situation.
K Somasekhara Rao

On Wednesday, 20 July, 2022 at 09:18:20 pm IST, Yatra.com wrote:


Yatra

Customer Support
[protected]
[protected]@yatra.com

Hotel Booking Success Image
Dear K S,

Congratulations! Your Hotel Booking is Confirmed
Booking Reference Number[protected]
Please collect the invoice at the property.

Kindly note, your booking is now confirmed. You are not required to contact Yatra to confirm further

Please find your Hotel Voucher attached with this email.

Hotel Details Hotel Confirmation Number: YTWAP[protected]
*Use this Hotel Confirmation Number for all your communication with hotel
Hotel Hasini Grand Lodge
Guntur
Check-in
Sun
24
Jul
Icon of moon
1 Night(s) Check-out
Mon
25
Jul
1 ROOMS FOR 1 Night(s)
Room 1 - 2 Adults

ROOM TYPE
Non AC Room

Checkin Time: 12-00 PM Checkout Time: 12-00 PM
Hotel Address: 8th Lane Opp.R.T.C.Bus Stand Guntur Vari Thota, GUNTUR 522001

PHONE:91-[protected],

Guest Details
Mr.. K S Rao
Payment Details
Amount collected on behalf of the hotel Rs.847
Convenience Fee Rs.42
Yatra GST Rs. 8
Total Amount (Prepaid)
Payment received via Online Payment Rs.897
Book Now

Cancellation Policy
Full refund if you cancel this booking by 22-Jul-22 12:00 PM IST.
First night cost (including taxes and service charge) will be charged if you cancel this booking later than 22-Jul-22 12:00 PM IST.
You might be charged upto the full cost of stay (including taxes & service charge) if you do not check-in to the hotel.
Please refer to this link for other T&Cs.
Confirmation details have been also sent to: SMS: +91 [protected]

Wishing You a Happy Journey!
Yatra
Important: Please do not reply to this email. It has been sent to an email account that is unattended. Please add [protected]@yatra.com to your contact list and address book to ensure that you recieve communication related to your booking from yatra.com

Important: Please do not reply to this email. It has been sent from an email account that is unattended. Please add [protected]@yatra.com to your contact list and address book to ensure that you receive communication related to your booking from Yatra.com.
32569138

Dear Sir,

On 19th July 2022 I booked a hotel @ Nestway Asma tower Calicut by using yatra.com. Hotel Booking Ref Id :[protected].

At the time of checkout, the hotel management not provided the GST invoice of the hotel stay, and informed me that I will receive the GST invoice from Yatra.com via mail.

I am waited for 5 days, However I didn’t received any invoice from yatra.com.

Asper the govt law, it is mandatory to provide the GST invoices along with tax details.

Request you to kindly provide the GST invoice within 24 hours from the receipt of E-mail, I file the complaint in GST department for committing the GST fraud by yatra.com.

Thanks/-

Name : SUHAIL S
Contact : [protected]
GSTN : 33AAACM7493G1ZE

I booked bus ticket on 26th July through yatra app. My transition was completed amount deducted from my bank but the ticket was not booked. Please check once and give me my refund back as soon as possible.
Email id- [protected]@gmail.com
Phone no - [protected]

I made a payment on yatra using my slice card gift voucher, also I paid extra amount from UPI but after doing all this the booking information is not seen in yatra application.

Moreover I tried booking my ticket again after 1st failure. Again I paid 1, 170 from UPI extra and tried booking the ticket. Now the irony is that my money was debited and there was no booking information on yatra again.

I'm pissed off because this is amount of total 19k which I've paid and got nothing in return. moreover these yatra people are not having any contact number for customer care.

I don't know what will happen to my money, I'm just worried.

Another thing is that the money will be on the higher end if I'm booking the ticket again. who's going to compensate for that?

My Amount money is deducted from my account but haven't received ticket
Please resolve the problem

My Email id - [protected]@gmail.com
Attaching the transaction I'd here ..

I booked a ticket for 4 passengers from Yatra.com on July 19th for Lucknow to Delhi. The money was deducted from netbanking and i never got the ticket. After calling airlines, they confirmed that there is no reservation in our name. Yatra does not have any phone number to call either. This is bad customer service. Money was never refunded for more than 6 days. And the price of ticket also went up resulting in additional losses.

Screenshot of online payment attached.

I made a Bus Booking in Yatra for travelling on July 6th, 2022.
The Bus Service was cancelled by the Service Provider few hours before the scheduled departure.

So i requested the refund via the App and also sent a mail to the team [protected]@yatra.com.

But i still havent received the refund. Its more than 20 days.

I need the refund at the earliest.

Bus booking ref no[protected]

I had booked a 2 nights stay in OYO 77536 Kallari Komforts hotel using Yatra(booking screenshot attached) Booking ID[protected]. Upon reaching the hotel on 23rd of July 2022 the hotel denied me check in at 3 PM stating they don’t have the booking for me from Yatra. I contacted Yatra helpline number after that and was able to talk to a representative only by 7.30 PM in the evening. The Yatra representative did put the call on conference with OYO customer care who stated that they have booked my stay in another hotel Capital O Hotel Samanvi International which is 25 kms away from the hotel I booked in Chikamagalur(distance on google map screenshot attached).
The Yatra representative assured me that he will call back by 8.15 PM and confirm the booking or give an alternative solution but no one called neither I could reach any other Yatra representative. I was left out on road with my wife without a hotel on my 3 days vacation in Chikamagalur. Nevertheless I spent again on another booking and stayed in another hotel for one night via MakeMyTrip(booking screenshot attached).
There’s no help anymore from Yatra stating any details about change in hotel coz still they show Kattari Komforts only as my booked hotel which even the representative on the call confirmed. When I wrote mail to them, now they just reply saying I didn’t visit the hotel which they booked, but why should I travel 25 kms to another hotel which I didn’t book. I need my full money refunded ASAP. And in name of hotel booking this is a pure SCAM run by Yatra. They have screwed my 3 days vacation and I had to get back home on 24th July itself coz I couldn’t find another hotel room worth staying since prices are double on weekend here. This is a pure harassment to the customer.

I booked online flight tickets from YATRA.com from New Delhi to Patna of JET AIRWAYS airline. Flight was scheduled to depart on May 12, 2019 (Sunday) at 9:10am from New Delhi and has to arrived on same day at 11:00am in Patna. But before that, JetAirways suspended all it's operation due to their economic crisis. So my flight was also cancelled. For this I have right to get full refund. When I requested for refund from YATRA.com that time then they provide me a refund application number by email. I was told in the email that we are working to get your refund as earliest, you shall promptly receive an email communication from us, as soon as your refund is processed by the airline and initiated from our end. But i am waiting for refund from more than last 3 years but i didn't get it till now. Previously refund status was shown in website of YATRA.com but now it is not shown. To know status of refund, many times i mailed to YATRA.com but they never reply me with suitable answer. This is totally case of violation of the right to consumer. Please look in this case of mental harassment and solve it. I am providing all the details of booking and claiming refund below.

PNR - LEJDKX
Flight No - 9W730
Yatra.com reference Number[protected]
Refund application number - [protected]

Worst experience!
We booked some flights via yatra.com at the beginning of 2020 before pandemic had started. Unfortunately, after pandemic was hit in India, they cancelled all the flights. We called several times and not one time they were helpful. Neither did we get our refund nor any compensation. It has been more than 2 years now and still did not get any refund for our tickets. I don‘t know how many times we have to call them to get our refund. I am tired of this! Will never book with them again

Hello,

Have been following up on email regarding a refund against a flight cancellation made by the airline.

Refund has been pending from more than 10 days now. An email with subject - 'YA:32393808' enquiry on status of refund" has been going on since 8 days now.

This is causing a very big inconvenience to me and making the whole experience bitter. Kindly do the needful asap and look into this matter seriously.

Booking ref[protected]

Regards,
Dr Jiji Nair

I had booked flight on 13th June from Pune to Madura but indigo has changed the scheduled which I was not comfortable and requested them to cancel my ticket. After cancellation indigo gave confirmation for refund amount. I have also initiated refund on yatra.com as per procedure and got confirmation mail with details of cancellation and amount to be refunded but it has not yet been credited in my account/credit card.

I have attached the confirmation mail from indigo and yatra for reference.

Indigo flight details
booking date-13th Jun
Travel date- 2nd July
PNR- LK3LGF
cancellation date- 29th June

Yatra reference Id[protected]

My booking id.[protected]
pnr. TF7V6U
flight g8-287. Jammu to srinagar

flight cancelled by airline .
Airline has refunded full amount to yatra on 3rd july 2022.
But yatra has not refunded me amount since 3rd july 2022 .

I took a package from Yatra.com for travelling in Kashmir for seven nights and eight days. Again I had to pay extra money. I didn't get meals in hotels although they didn't confirm me previously. So I had to suffer much as had to give energy and money for arranging meals each time. They took enough money from me but only provided hotel without meal and just travelling cost although not included local side scene. I am feeling disguised with this issue.