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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: Oct 17, 2025

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Yatra Online / YatraTrip.in reviews & complaints page 15

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Dear Sir,

On 19th July 2022 I booked a hotel @ Nestway Asma tower Calicut by using yatra.com. Hotel Booking Ref Id :[protected].

At the time of checkout, the hotel management not provided the GST invoice of the hotel stay, and informed me that I will receive the GST invoice from Yatra.com via mail.

I am waited for 5 days, However I didn’t received any invoice from yatra.com.

Asper the govt law, it is mandatory to provide the GST invoices along with tax details.

Request you to kindly provide the GST invoice within 24 hours from the receipt of E-mail, I file the complaint in GST department for committing the GST fraud by yatra.com.

Thanks/-

Name : SUHAIL S
Contact : [protected]
GSTN : 33AAACM7493G1ZE

Aug 27, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Suhail, Greetings from Yatra.com! As per the records you are already in conversation with us on the email thread under 'YA:32576347 and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care

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I booked bus ticket on 26th July through yatra app. My transition was completed amount deducted from my bank but the ticket was not booked. Please check once and give me my refund back as soon as possible.
Email id- [protected]@gmail.com
Phone no - [protected]

+1 photos

Aug 31, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Jul 27, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Vijay,

Greetings from Yatra.com!

Sorry for the trouble caused. We would want to inform you that due to some technical error the refund got delayed, please kindly note we are working on it to get the same sorted. Your amount of INR 554.00 is already queued for the refund, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account.

Regards,
Yatra Care

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I made a payment on yatra using my slice card gift voucher, also I paid extra amount from UPI but after doing all this the booking information is not seen in yatra application.

Moreover I tried booking my ticket again after 1st failure. Again I paid 1, 170 from UPI extra and tried booking the ticket. Now the irony is that my money was debited and there was no booking information on yatra again.

I'm pissed off because this is amount of total 19k which I've paid and got nothing in return. moreover these yatra people are not having any contact number for customer care.

I don't know what will happen to my money, I'm just worried.

Another thing is that the money will be on the higher end if I'm booking the ticket again. who's going to compensate for that?

Aug 31, 2022

Complaint marked as Resolved

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Verified Support

Jul 27, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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My Amount money is deducted from my account but haven't received ticket
Please resolve the problem

My Email id - [protected]@gmail.com
Attaching the transaction I'd here ..

+1 photos

Sep 2, 2022

Complaint marked as Resolved

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Verified Support

Jul 27, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 1537.22 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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I booked a ticket for 4 passengers from Yatra.com on July 19th for Lucknow to Delhi. The money was deducted from netbanking and i never got the ticket. After calling airlines, they confirmed that there is no reservation in our name. Yatra does not have any phone number to call either. This is bad customer service. Money was never refunded for more than 6 days. And the price of ticket also went up resulting in additional losses.

Screenshot of online payment attached.

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Jul 27, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

Jul 27, 2022

Updated by mail2raman Email ID used was [protected]@gmail.com

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I made a Bus Booking in Yatra for travelling on July 6th, 2022.
The Bus Service was cancelled by the Service Provider few hours before the scheduled departure.

So i requested the refund via the App and also sent a mail to the team [protected]@yatra.com.

But i still havent received the refund. Its more than 20 days.

I need the refund at the earliest.

Bus booking ref no[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jul 25, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

danivibi's [Complaint's author] reply, Jul 25, 2022

Bus booking ref no - 3006220128720
Email id - [email protected]

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Address: India

I had booked a 2 nights stay in OYO 77536 Kallari Komforts hotel using Yatra(booking screenshot attached) Booking ID[protected]. Upon reaching the hotel on 23rd of July 2022 the hotel denied me check in at 3 PM stating they don’t have the booking for me from Yatra. I contacted Yatra helpline number after that and was able to talk to a representative only by 7.30 PM in the evening. The Yatra representative did put the call on conference with OYO customer care who stated that they have booked my stay in another hotel Capital O Hotel Samanvi International which is 25 kms away from the hotel I booked in Chikamagalur(distance on google map screenshot attached).
The Yatra representative assured me that he will call back by 8.15 PM and confirm the booking or give an alternative solution but no one called neither I could reach any other Yatra representative. I was left out on road with my wife without a hotel on my 3 days vacation in Chikamagalur. Nevertheless I spent again on another booking and stayed in another hotel for one night via MakeMyTrip(booking screenshot attached).
There’s no help anymore from Yatra stating any details about change in hotel coz still they show Kattari Komforts only as my booked hotel which even the representative on the call confirmed. When I wrote mail to them, now they just reply saying I didn’t visit the hotel which they booked, but why should I travel 25 kms to another hotel which I didn’t book. I need my full money refunded ASAP. And in name of hotel booking this is a pure SCAM run by Yatra. They have screwed my 3 days vacation and I had to get back home on 24th July itself coz I couldn’t find another hotel room worth staying since prices are double on weekend here. This is a pure harassment to the customer.

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Jul 26, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that as per records, you are already in conversation with us on the email thread under Interaction Id: 32536855 and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care

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Website: www.yatra.com

I booked online flight tickets from YATRA.com from New Delhi to Patna of JET AIRWAYS airline. Flight was scheduled to depart on May 12, 2019 (Sunday) at 9:10am from New Delhi and has to arrived on same day at 11:00am in Patna. But before that, JetAirways suspended all it's operation due to their economic crisis. So my flight was also cancelled. For this I have right to get full refund. When I requested for refund from YATRA.com that time then they provide me a refund application number by email. I was told in the email that we are working to get your refund as earliest, you shall promptly receive an email communication from us, as soon as your refund is processed by the airline and initiated from our end. But i am waiting for refund from more than last 3 years but i didn't get it till now. Previously refund status was shown in website of YATRA.com but now it is not shown. To know status of refund, many times i mailed to YATRA.com but they never reply me with suitable answer. This is totally case of violation of the right to consumer. Please look in this case of mental harassment and solve it. I am providing all the details of booking and claiming refund below.

PNR - LEJDKX
Flight No - 9W730
Yatra.com reference Number[protected]
Refund application number - [protected]

+2 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Jul 23, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to apprise you, at present we have not received the refund of your flights from the Airlines and would update you as soon as we hear from the Airline’s end regarding refund. Regards, Yatra Care

Jul 24, 2022

Updated by Jayant38 First of all, I am feeling glad now after getting status of my refund after 2 years. It is possible due to consumer complaint forum. Thanks a lot to this forum. Now I want to say from Yatra.com officials that please at least check once the website of JetAirways. JetAirways published all the information on their official website 'https://www.jetairways.com' in 'Refunds / Q&A' section related to refund of flight tickets which was cancelled by them during their financial crisis. They clearly mention there that 'The filed claims were verified and status of the same were provided in the List of Creditors issued from time to time. If you had filed your claim for the cancelled ticket, then please check if your name appears in the LOC (Version 9) dated 3 October 2020 (“LOC”) along with the admitted portion of the claim. Visit https://www.jetairways.com/insolvencyproceedings/ to find this list. If your name appears in the LOC (refer to admitted column of LOC for admitted amount), then you will be entitled to a refund of your actual dues, subject to a maximum of Rs. 15, 000'. I already checked list many times but my name is not in the list.

I want to know from Yatra.com officials that they said in their reply above that JetAirways haven't update them about the claim of refund but JetAirways already provided everything related to refund on it's website. Now what kind of extra updates and information they need to know related to refund?

And if my name is not in the List of JetAirways then who is responsible for this. At the time of cancellation of flight, when i asked for refund from Yatra.com by mail, they send mail to me in reply of my mail in which they provide me a refund application number [protected] and said that this application number is under a continuous follow up since 25th Apr'19 with the airline. I already shared the screenshot of that mail in my complain, please check it. According to mail it is clear that Yatra.com claimed for my refund to airline. But now my name is not in the list of claimer's of refund. So, I want to ask from Yatra.com officials that is that refund application number what they gave me was real or fake?? If it is real then why the status of this refund application number is not shown now in the 'Know Your Refund Status' and 'check your refund' section of their official website 'https://www.yatra.com'. The refund status was earlier shown here but now it is not shown. I am sharing the screenshot for proof below.

I am requesting from consumer complaints forum please look in this case of violations of right to consumer and take necessary steps on this.

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Worst experience!
We booked some flights via yatra.com at the beginning of 2020 before pandemic had started. Unfortunately, after pandemic was hit in India, they cancelled all the flights. We called several times and not one time they were helpful. Neither did we get our refund nor any compensation. It has been more than 2 years now and still did not get any refund for our tickets. I don‘t know how many times we have to call them to get our refund. I am tired of this! Will never book with them again

Aug 26, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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Hello,

Have been following up on email regarding a refund against a flight cancellation made by the airline.

Refund has been pending from more than 10 days now. An email with subject - 'YA:32393808' enquiry on status of refund" has been going on since 8 days now.

This is causing a very big inconvenience to me and making the whole experience bitter. Kindly do the needful asap and look into this matter seriously.

Booking ref[protected]

Regards,
Dr Jiji Nair

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Nair,

Greetings from Yatra.com!

Sorry for the trouble caused. We would want to inform you that due to some technical error the refund got delayed, please kindly note we are working on it to get the same sorted. Your refund of INR 7190.00 is already queued for the refund, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account.

Regards,
Yatra Care

Jul 21, 2022

Updated by Vkj345 Any update?

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I had booked flight on 13th June from Pune to Madura but indigo has changed the scheduled which I was not comfortable and requested them to cancel my ticket. After cancellation indigo gave confirmation for refund amount. I have also initiated refund on yatra.com as per procedure and got confirmation mail with details of cancellation and amount to be refunded but it has not yet been credited in my account/credit card.

I have attached the confirmation mail from indigo and yatra for reference.

Indigo flight details
booking date-13th Jun
Travel date- 2nd July
PNR- LK3LGF
cancellation date- 29th June

Yatra reference Id[protected]

+2 photos

Aug 22, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Vivek,

Greetings from Yatra.com!

Sorry for the trouble caused. We would want to inform you that due to some technical error the refund got delayed, please kindly note we are working on it to get the same sorted. Your refund of INR 9011.99 is already queued for the refund, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account.

Regards,
Yatra Care

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My booking id.[protected]
pnr. TF7V6U
flight g8-287. Jammu to srinagar

flight cancelled by airline .
Airline has refunded full amount to yatra on 3rd july 2022.
But yatra has not refunded me amount since 3rd july 2022 .

+1 photos

Aug 23, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Ankur, Greetings from Yatra.com! As checked and want to inform you that your refund of INR 6806.00 was processed from our end on 20th July 2022 in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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I took a package from Yatra.com for travelling in Kashmir for seven nights and eight days. Again I had to pay extra money. I didn't get meals in hotels although they didn't confirm me previously. So I had to suffer much as had to give energy and money for arranging meals each time. They took enough money from me but only provided hotel without meal and just travelling cost although not included local side scene. I am feeling disguised with this issue.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jul 19, 2022

Verified Support

Hi,

Greetings from Yatra.com!

We would request you to kindly share your Yatra booking number and registered email ID for us to check and assist you.

RegardS
Yatra Care

saikatsarkar1234's [Complaint's author] reply, Jul 19, 2022

Booking number is YH6958724.
Registered email ID is [email protected]

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jul 19, 2022

Verified Support

Hi, Greetings from Yatra.com! Thank you for sharing the requested details. We would like to inform you that we are looking into your concern and will get back to you with an update via email/call with in 48-72 hours. We appreciate your patience in this. Regards, Yatra Care

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I tried to book flight ticket (Udaipur- Delhi) from Yatra.com on 16th July, however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my icici bank.

I tried chasing Yatra flight booking team many a times, but they had no service for call or mails which were available or working.

It is confirmed by them that the ticket is not booked, and too I have provided them the transaction history of my bank and all data that they require.

I request this problem to be reached out to Yatra team by consumer complaint means, so that they resolve this out asap.

I have attached screenshot of my transaction & confirmation from yatra.

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I booked a flight as a guest and my amount was deducted but the booking or any mail or message didn’t appear about it. [protected]

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I made a booking and paid for that but still haven't received any confirmation. The page went to previous step and got refreshed.
This the UPI REF[protected]

The flight details
Lucknow to Bangalore on 11th August 2022 at 9:10 am to 11:40 am

If no booking has been made please provide refund as soon as possible. The UPI reference ID for payment is[protected] payment was made at 11:25 pm on 15th July 2022 to yatra.[protected]@icici

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jul 16, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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Address: 1101, 11th Floor, Tower B, Unitech Cyber Park, Sector – 39, Gurgaon (Gurugram), Haryana, India, Pin Code – 122001.

Hello, I had booked a flight from Bengaluru to Delhi at 16/07/2022 in Indigo.
I payed through UPI an amount of Rs.5455 the amount was deducted from my bank account.
But I didn't receive any ticket related information nor my Confirmation for the tickets.and the yatra app history shows nothing. I have my UPI transaction ID of payment.
So please solve my query

+2 photos

Aug 19, 2022

Complaint marked as Resolved

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Verified Support

Jul 18, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Harsha, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal, request you to kindly share the email ID used for the booking for us to check and assist you accordingly. Regards Yatra Care

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Address: West mareedpallypally Hyderabad

Website: Yatra app

Booked a ticket were for 1booking 3times money dedected pls request u to call me and refund and at worst situation all mny deducted from my account i need leave the place were limited mny was with me and everything got deducted this app

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jul 16, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jul 16, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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This is my first time booking from yatra.com, I tried to book from an online portal. I have paid the amount from you, the amount got debited from my you screen and as soon as I went to online portal, portal got refreshed and there's no proof for the tickets, but I just have upi transaction ID with me

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Jul 15, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care

Jul 15, 2022

Updated by Sowmithri Raj sowmithri.[protected]@gmail.com, I don't think email address is used while booking, I tried to book it from online portal. The number I used is - [protected]
Email address - sowmithri.[protected]@gmail.com

Jul 16, 2022

Updated by Sowmithri Raj Can you please revert back?

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S

Sowmithri Raj

Jul 15, 2022

sowmithri.[protected]@gmail.com, I don't think email address is used while booking, I tried to book it from online portal. The number I used is - [protected]
Email address - sowmithri.[protected]@gmail.com

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Airline cancelled the flight, they refunded Yatra 18 days back, yatra is refusing to credit it to my account for some reason. 7 days back they said, 24 hours and they have been stalling for some reason. I am certainly filing a consumer court complaint.

Reference ID:[protected]

Aug 19, 2022

Complaint marked as Resolved

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Jul 15, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would like to inform you that your refund of INR 6447.50 has been processed from our end on 14 Jul 2022. Please note, your bank may takes up to 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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