Yatra Online / YatraTrip.in Complaints & Reviews

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I registered complaint via mail. I booked online flight ticket from kolkata to indore(and return) of charge ₹18559.
Though money deducted from my account but no confirmation mail received and no booking status is showing on the site.
I talked to paytm customer care and they said they have made the payment and the issue will be resolved from your side.
Kindly resolve this quickly because the amount is substantial and I have to book another flight.

I’m writing in regards to a flight booking that I made on Yatra.com on 16th September 2022, 9.55 PM(IST). My money got debited but the flight was not booked. I have already raised support ticket on your Yatra application but no one seems to revert back on it.

May you please resolve this issue at the earliest and process my refund. I would be forever grateful.

Please find the details below.

Flight details;

Name : Aditya Dushing
Email id : [protected]@gmail.com
From : Bangalore to Mumbai
No of tickets : 2
Name of the travellers : Aditya Dushing, Viraj Aher
Date and Time : Sept 26, Monday 21.45 IST (Indigo Airlines)
Amount : 4820 Rupees
Upi transaction id :[protected]

I have paid money using phonepe upi but booking confirmation or ticket not received yet.Money has been deducted from my account

Sir mene abhi Skyscanner k through aapke website se patna indore ki ticket book kr rha tha but jaise payenge option m gya payenge request aaya and jaise mene payment Kiya phir wapis page p gya to vo refresh ho gya and automatic phir s payment window khul gya and mera payenge acount se cut gya .. pls sir kindly help me or back my money. I want to book a flight.
UPI refrence no[protected]
Email- [protected]@gmail.com
Number - [protected]

Please refund the money as soon as possible as i have no money to book other ticket unless you refund this to me

I have booked a flight ticket for 2 people from mangalore to Hyderabad for 25th september on Yatra website through Skyscanner app.

Then the amount was debited but ticket was not booked. I waited for 48 hrs but still no reply from either bank or yatra.

I booked the ticket at 11:53 A.M on 13th september and paid through Paytm. The linked bank account with Paytm is Union Bank Of India.

Flight Details - INDIGO - 6E 7142
20:45 - Mangalore
22:30 - Hyderabad
I am adding all the images necessary

I booked a hotel for two days at Munnar, Kerala.. after cancellation no refund received to my wallet. I tried to call customer care but no response. I have to book hotel in another day, pls refund soon

Team,

I booked both way ticket via Yatra.com and canceled it due to personal reasons. I got an email from Yatra that a refund has been received. please follow the steps to get the refund processed.

Dear Customer,

This is regarding your refund query for Booking Reference number[protected].

We have received the refund for your PNR - C1PMYP and Q4MG8G. Kindly follow the below steps to claim your refund.

Step 1: Click here to login into Yatra My bookings section.
Step 2: Click on the Check Refund Status Button for PNR - C1PMYP and Q4MG8G.
Step 3: Click on the given link to claim and process your refund (highlighted in yellow color).

I followed the process and I submitted the refund amount to be credited to my account in 2-3 days for the amount of INR 3770+1401=5171. However, once I submitted. The refund amount suppose to be credited to my account within 2-3 days, but till the date I haven't receive the money.
I want to bring this to the attention how Yatra.com fooling people and taking their money and not refunding it. I have attached the screenshot of the airline refund completed. and also the email I received from Yatra.com

I booked flight tickets on 12th September 2022, from srinagar to lucknow and back, the amount was deducted from my bank account but tickets were not booked amount 10293
Email ID rajatsingh.[protected]@gmail.com

Tried booking a flight from Kolkata to Bangalore on 4th September, 2022. The money got debited from account but did not get any booking confirmation. On further enquiry with the bank they confirmed the money is transferred to Yatra and provided transaction ID and Ref no.
Mailed Yatra.com with all details and bank statement screenshot, but they clearly declined and i didn't get my money refunded. Moreover they are not very prompt with mails either. Their website does not provide any helpline number for booking flights making it all too worse.
Yatra please refund the money.
Here is the email id to reach out ritushreebanerjee98gmail.com

My flight tickets amount deducted not for confirmation flight ticket

I booked a ticket via UPA...My payment is done and amount got deducted by i havent received any confirmation sms, mail or its not even reflecting in the yatra app

I have booked a bus from Bangalore to Nagercoil on 29th Aug and I had to cancel it 2 days later so I cancelled the same on 31st Aug and in the site it was stated that I am entitled to 10% cancellation charges and 90% refund would be given to me. It's been 12 days since I cancelled, till not I haven't got the refund yet. There is no further updates from Yatra.

I am S N Panigrahi. I had booked Online, Bina Resort through Yatra.com for stay from 23rd to 26th June 2022 at Nainital by paying Rs. 11227/-(Eleven Thousand Two Hundred Twenty Seven only) - Booking Reference Number[protected] and hotel Confirmation Number YAT[protected] for Stay in Nainital. However, We Couldn’t Trace out the Hotel – The Address Provided by Yatra.com is Not Complete & Incorrect. The Contact Details Provided are Not...

I booked a ticket on 9th sept, 2022 for flight from HYD to SXR and my money is also deducted from my bank account but I didn't receive any confirmation about the ticket and it's not on the app as well. I need my refund as soon as possible, i need to book tickets it's urgent!

I have made payment of 2860 on 10 september 2022 through paytm upi for my flight booking from delhi to chandigarh on 12 september 2022. My payment was deducted but no booking showing in yatra application

My transaction failed of rs.15698 on 29/8/2022 & debited from credit card reference no. T79052 & Yatra reference no. 75105172242002379095299 While booking domestic flight dated 08/11/2022 through log in mail id jigneshgamit.[protected]@gmail.com. Kindly check the same and refund failed transaction amount.. I have again booked the flight on 29/08/2022 at 11:24 pm and same confirmed.. and transaction failed at 11:14 pm of rs.15698/-

Hi Team,

I booked a ticket via Yatra.com and canceled it directly through Airline due to personal reasons.

Upon submitting my refund request, Yatra was charging Airline Cancellation more than the actual airline cancellation charge.

After lodging my complaint to customer care of Yatra, firstly they tried to close the case without resolving the issue. In response I highlighted to them and followed up as the issue was not resolved.

Then they tried to make me fall in their trap of Yatra service fee & other non-justified charges, which Yatra was levying.

However after several mail, they agreed to deduct the actual airline cancellation charges and refund the remaining amount. Screenshot of all mail communication enclosed.

However, more than 48 hours has passed since then & I am yet to receive any update on my refund payment processing.

Whereas, upon checking on Yatra Website, the website does not show any details of my refund rather they have this message displayed on my account.

Dear Md Merajuddin,
Thank you for booking with Yatra.com
We cannot find any refund request for the reference number[protected].
If you have cancelled your flight directly via the airline or the airline has cancelled the flight, please go to Mybookings and cancel the existing booking to claim refund.
Once the refund is initiated, you will get an SMS and email about the refund details.

Yatra is not reachable. when you call the number it lands on an IVR and guides you to check the website for any information. the website is a big fraud to not refund money.

Amount deducted from my account but we have not received ticket confirmation

I have tried to book a domestic flight ticket from yatra.com dated-05/09/2002 around 9:42 pm. During that process when i tried to confirm the ticket the money got debited but the booking was not confirmed. I had complain yatra customer service and they address my issue and told me that will receive my money in 24 hours .But till now i haven't received my refund. please address my issue and resolve my problem as soon as possible.