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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: Mar 26, 2026

Complaints 2588

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1929

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Yatra Online / YatraTrip.in reviews & complaints page 19

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I have booked cab from yatra with reference id numbers,[protected] and it was cancelled by the car rental partner of yatra himself. I got message that the refund will be processed for this booking.
Then I tried again with booking ID number[protected] this was also canceled from their end and I got message that refund will be processed.
The status showed cancelled by car rental for both the bookings.
Why my 2 time bookings are cancelled.
I raised email to customer support with Ticket ID Ticket Id :'YA:31734517' I got assurance that refund will be in 3 days for private sector bank, but I have received any refund yet. And there is call from any support executive.
Please update me status for both booking with reference id numbers,[protected] and[protected].
Please see the attachment.

Jul 18, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund for your bookings. Please note Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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Address: Mumbai

Hello !

I booked a hotel from Yatra.com but I cancelled the hotel before 2days. But didn't got my refund money back till date it's been more then 7days.

Worst experience ! No customer support...

Jul 14, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

Also, the numbers mentioned on this post do not belong to Yatra.com. Please do not share your personal details on these numbers. Please note that no official representative of Yatra.com would ask you to share your Bank account / card details or UPI pin with us, we request you to kindly do not share the same with anyone. Regards, Yatra Care

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Hello !

I booked a hotel from Yatra.com but I cancelled the hotel before 2days. But didn't got my refund money back till date it's been more then 7days.

Worst experience ! No customer support.

Jul 15, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

We regret the inconvenience caused. We would want to inform you that due to some technical error refund got delayed, we are working on it and will get the refund processed on priority. Please wait for 3-4 working days for the refund process.

Regards
Yatra Care

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I booked 2 flight tickets in economy class from Bhopal to Bangalore on 8 June, My amount of Rs 12165 was deducted through Netbanking sbi, but no ticket was booked.

Email I'd used : sharma.[protected]@gmail.com
Mob no. Used: [protected]

Tickets were booked for Radheshyam Sharma and Gayatri Sharma.

Please refund my complete amount ASAP.

Jul 21, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We have checked the payment status at our end, the payment has not been received. Your Bank should auto reverse the amount within 2-4 working days. Would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care

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Your Yatra.com hotel booking reference number[protected] has been successfully cancelled. -Yatra
No Refund obtained till now
Not able to contact customer care
If we put email also no reply

Jul 13, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund for your booking. Please note Yatra takes 48-72 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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1. No refund for my booking.
2. No response from online executives, no contact for interaction with customer care executive.
3. No link to track refund status.
4. Despite numerous e-mails no response.
5. Booking Ref[protected]

Jul 12, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Baktavar,

Greetings from Yatra.com!

Sorry for the trouble caused. We would want to inform you that due to some technical error the refund got delayed, please note we are working on it and will get the same sorted on priority, request you to kindly wait for 3-4 working days for the refund confirmation.

Regards
Yatra Care

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Website: Www.yatra.com

I Booked a family ticket from pune to Hyderabad for the 4th June 1:45am as mentioned on the website however the operators that they selected had it for the 5th june which is not right and the full amount was deducted no point of contact nothing, my whole trip has been ruined and i am looking for a compensation for the sams with full refund
Attaches is the confirmation of date time and amount mentioned by this website

Jul 5, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 6090 is under process from our end. Kindly note, Yatra takes up to 48-72 hours to process your refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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I tried booking 2 flight tickets from Bangalore to Dehradun, Rs 19, 204 got deducted from my phonepe account. I have neither got a confirmed ticket after payment nor refund. I tried writing to yatra.com but an auto response received with interaction ID YA:31803038.
kindly help me to get refund ASAP.

Sandeep
[protected]

Jul 22, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 19204 for your booking. Please note Yatra takes 48-72 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

Verified Support

Jun 06, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Sandeep,

Greetings from Yatra.com!

Sorry for the trouble caused. We would want to inform you that your amount of INR (19204.00) has been initated from our end in the same mode of payment, kindly note Yatra takes 48-72 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account.

Regards,
Yatra Care

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Website: Yatra

This is in ref to[protected] .The delay in your payment have caused me to pay interest in my credit card.If you are not processing in 24 hours I will have to make legal moves.

Jul 5, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We are unable to retrieve the booking details with the given reference number[protected]. Request you to kindly share the correct Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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Address: Hyderabad

Booking id[protected]
Its been a month still it is showing wait for 48hrs for refund which is still not yet received

Kindly do the needful

Refund is for cancelled flight not by our own...

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I had booked a resort through yatra.com. due to some personal reason I had cancelled that stay and initiated for refund process and the cancelled ref. number is[protected].

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jun 2, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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Address: Kolkata

Dear Sir,

This is to inform you that I have booked a round trip from Delhi to Heathrow from 28/09/2022 to 02/10/2022 with booking reference number[protected]. I have made a payment of ₹49406 through zestmoney emi with transaction ID R1611W559AE2. The emi has been approved and the money has been credited to yatra. But the booking reference number shows that yatra has not received any payment when the transaction clearly shows that payment has been credited to Yatra. They do this everytime and shift their responsibility.
Please refund my money back to my zestmoney account.

Zestmoney transaction details-
Transaction number- R1611W559AE2
Amount- Rs.49406.00
Date- 01Jun22
Time- 10:59:29.
e-mail ID- [protected]@gmail.com

Regards,
Swarnima Banerjee

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Address: Girassol service villa wayanad

After making the booking payment with confirmation message i visited the hotel by traveling 100km with my family hotel team refuses the check in saying that we don't have any room, not only we don't have current time up with Yatra, due to payment we blocked the service through Yatra..
And i contacted the yatra team still i didn't receive any justification..
I need to get my amount as refund along with compensation for my travel costs

Jul 10, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 30, 2022

Yatra Online / YatraTrip.in Customer Care's response As checked, you are already in conversation with us on the email thread under Interaction Id. : 31725760 and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care

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Website: WWW.yatra.com

Dear sir/madam
On 27.05.2022 I booked my train from Asansol to Haridwar for two passengers. The amount of which is deducted from my account (₹1189.7) but I didn't get my tickets. I also wrote to them but I didn't get my proper reply.

Jun 30, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 29, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Satyam,

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payment on our portal, request you to kindly share your email ID used for the booking for us to check and assist you.

Regards
Yatra Care

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It has been 11 days since my hotel booking was denied by the hotel and cancelled. I have still not got the refund.
I have contacted and emailed them multiple times but all they say is they have a technical problem.
The booking no is[protected]

Jul 17, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 27, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care

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DhrubaYeng

May 27, 2022

The deadline is already gone. You people told me that the refund will be within 7 days. I have sent multiple emails to yatra. But all they say is that there is a technical issue. They aren’t refunding my money.

Never trust yatra

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Hi Team,

I planned a Vacation from Chennai to Kodaikanal. I wanted to return back to Chennai on 4th July Morning.

I checked Yatra and found bus. I selected 4th July and the data on the website was bus will start at 7:15PM on 3rd July and will reach chennai 4th July at 5:30Am. Exactly what I wanted and booked it.

After booking in confirmation ticket it says my travel starts on 4th July 7:15PM and will reach chennai on 5th July. I raised a concern initially they said I need to pay cancellation fee and when I shared screenshot they said they are looking at booking logs.

It has been 12 days still I have not received any updates.
booking reference number[protected].
Issue raised ticket reference YA:31488989'
Email [protected]@gmail.com

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 25, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread and we are already working on your concern and will get back to you with an update via email. Appreciate your patience. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care

May 29, 2022

Updated by vivek Kumar Yadavb Hi Yatra,

My biggest concern is that I have not received any response for past 4 days and it's 16 days since I raised my concern and I don't receive proper response. Any queries which I ask I receive a apologise template.

As a customer would you like to be treated like this? I am feed up of templates

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V

vivek Kumar Yadavb

May 27, 2022

Please answer my Query point by point.

1) You have cancelled the ticket will the full amount directly credited to my bank account or you going to book tickets again with right date?

2)Delay by customer support in checking the logs and taking 2 weeks to reply, fare of same bus increased by 1k for 2 people I need to pay 2k extra now.

3)I had used Idfc bank coupon codes to get 20 percent discount which I am not able to use now because it can be used only once(Already checked) . So budget increases again by approx 600

So considering the mistake is on Yatra.com what will I get in return? I have to pay extra 2.6k for same travel just because of your website issues and customer support delays. Will Yatra provide compensation? Please don't send apologies mail because I have to bear 2.6k loss now.

I would be happy to just get tickets on right date which is 3rd July 7:15 PM from Kodaikanal to Chennai 4th July. Only AC Sleeper bus.

Regards

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Amount debited from credit card. But, session expired. Yatra account email id - [protected]@gmail.com. please refund the amount. Also attached the image of debited amount.

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Amount debited, but, session expired. Railway ticket did not booked. Please give refund.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

May 25, 2022

Verified Support

Dear Pranay,

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payment on our portal, request you to kindly share your email ID used for the booking and the amount charged for us to check and assist you further.

Regards
Yatra Care

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Amount debited, but, session expired. Please refund the amount.

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Website: yatra.com

I had tried booking through payment by UPI. But for some reason the payment went through and the page was still stuck at "Payment initiated". This was almost for an hour on the same page. I have not received any ticket or acknowledgement from Yatra. What can I do?

Jun 12, 2022

Complaint marked as Resolved

Had to make numerous emails and a complaint on this website. Yatra only replies once to a particular email. Subsequent follow through is non existent. So, if there's an issue, keep sending them emails, otherwise you wont get what you deserve.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

May 23, 2022

Updated by Akash Sajan My email ID which I used for booking is [protected]@gmail.com

May 23, 2022

Updated by Akash Sajan I have received acknowledgement and it says that they'll investigate within 48-72 hours. Hope it resolves soon.

Verified Support

May 23, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 1241 is under process from our end. Please note Yatra takes 24-48 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

May 30, 2022

Updated by Akash Sajan Still haven't received the refund after 5 days of processing the refund. Will wait for the 5-7 working days mentioned by you.

Jun 06, 2022

Updated by Akash Sajan Even after numerous emails and 14 days after the complaint, Yatra hasn't yet refunded the amount.

Jun 12, 2022

Updated by Akash Sajan Finally got the refund after 19 days.

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T

TANISHQ SURANA

Jun 13, 2022

Will you please share the contact number of Yatra

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