Yatra Online / YatraTrip.in Complaints & Reviews

I tried booking 2 flight tickets from Bangalore to Dehradun, Rs 19, 204 got deducted from my phonepe account. I have neither got a confirmed ticket after payment nor refund. I tried writing to yatra.com but an auto response received with interaction ID YA:31803038.
kindly help me to get refund ASAP.

Sandeep
[protected]

This is in ref to[protected] .The delay in your payment have caused me to pay interest in my credit card.If you are not processing in 24 hours I will have to make legal moves.

Booking id[protected]
Its been a month still it is showing wait for 48hrs for refund which is still not yet received

Kindly do the needful

Refund is for cancelled flight not by our own...

I had booked a resort through yatra.com. due to some personal reason I had cancelled that stay and initiated for refund process and the cancelled ref. number is[protected].

Dear Sir,

This is to inform you that I have booked a round trip from Delhi to Heathrow from 28/09/2022 to 02/10/2022 with booking reference number[protected]. I have made a payment of ₹49406 through zestmoney emi with transaction ID R1611W559AE2. The emi has been approved and the money has been credited to yatra. But the booking reference number shows that yatra has not received any payment when the transaction clearly shows that payment has been credited to Yatra. They do this everytime and shift their responsibility.
Please refund my money back to my zestmoney account.

Zestmoney transaction details-
Transaction number- R1611W559AE2
Amount- Rs.49406.00
Date- 01Jun22
Time- 10:59:29.
e-mail ID- [protected]@gmail.com

Regards,
Swarnima Banerjee

After making the booking payment with confirmation message i visited the hotel by traveling 100km with my family hotel team refuses the check in saying that we don't have any room, not only we don't have current time up with Yatra, due to payment we blocked the service through Yatra..
And i contacted the yatra team still i didn't receive any justification..
I need to get my amount as refund along with compensation for my travel costs

Dear sir/madam
On 27.05.2022 I booked my train from Asansol to Haridwar for two passengers. The amount of which is deducted from my account (₹1189.7) but I didn't get my tickets. I also wrote to them but I didn't get my proper reply.

It has been 11 days since my hotel booking was denied by the hotel and cancelled. I have still not got the refund.
I have contacted and emailed them multiple times but all they say is they have a technical problem.
The booking no is[protected]

Hi Team,

I planned a Vacation from Chennai to Kodaikanal. I wanted to return back to Chennai on 4th July Morning.

I checked Yatra and found bus. I selected 4th July and the data on the website was bus will start at 7:15PM on 3rd July and will reach chennai 4th July at 5:30Am. Exactly what I wanted and booked it.

After booking in confirmation ticket it says my travel starts on 4th July 7:15PM and will reach chennai on 5th July. I raised a concern initially they said I need to pay cancellation fee and when I shared screenshot they said they are looking at booking logs.

It has been 12 days still I have not received any updates.
booking reference number[protected].
Issue raised ticket reference YA:31488989'
Email [protected]@gmail.com

Amount debited from credit card. But, session expired. Yatra account email id - [protected]@gmail.com. please refund the amount. Also attached the image of debited amount.

Amount debited, but, session expired. Railway ticket did not booked. Please give refund.

Amount debited, but, session expired. Please refund the amount.

I had tried booking through payment by UPI. But for some reason the payment went through and the page was still stuck at "Payment initiated". This was almost for an hour on the same page. I have not received any ticket or acknowledgement from Yatra. What can I do?

I tried to get an airplane ticket (New Delhi-Pune) from Yatra.com on 22nd May, however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my union bank account.

This also has happened before with me while booking the ticket from Pune to New Delhi on 19th May 2022
I request you to look into the problem solve this issue as soon as possible the amount paid was 13, 700. The booking I did before this of amount 4, 732 was also edited from my account and the ticket was not booked.

I have attached a screenshot of my transaction. Please look into this problem and try to solve it as soon as possible.

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: I tried booking domestic flight from Hyderbad to Chandigarh on 05th May in yatra App. Booking was not confirmed though amount got debited from my account. Since no customer care contact number, I mailed to yatra support team. I have even enclosed the payment details but still no proper response or update on my refund. Please find complaint details below

'YA:31369083' Yatra domestic flight ticket not booked but amount debited from account !
Booking reference number[protected]
Date of Transaction : 05th May 2022
Payment mode (Credit Card/Debit Card or net banking) : NetBanking
Bank Name : HDFC Bank
Amount Charged : 2084
Zest Money EMI : 6000
Total Amount : 8084
Transaction reference provided by bank : IBIBO-[protected]/www.yatra.com/

It occurred on: 05/05/2022

Looking for refund immediately. If any clarification required, ask them to reach me immediately.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I got mail response 7 - 10 Days Working day refund initiate but till today around 16 days 21.05.2022 refund not done kindly refund amount.

Yours faithfully,

Sadhik

Session timed out but the money was deducted from my account while paying through UPI and no confirmation mail has been sent from their side.

I made the booking through Yatra app via guest booking.
I made it for my friend, under their email and number

I made the payment, received UPI receipt from my bank but no air ticket was received on the email.
Please do something it was a very expensive ticket

I did online hotel booking for my family trip to ooty. Yatra had confirmed my booking and charge 12600/-.
But hotel owner said they are temporarily close can not accommodated.
There no option to cancel booking by owner if i do cancel from my site they will take my full money as cancellation charge. Evenif its not my fault. I have tried contact customer car but no response.
I have sent mail also to yatra.com

I book mu hotel in munnar i go and ask my room in munnar thay are saying More hotel is there we are closed the hotel before 4 years but yatra take my money and give hotel reference id but they give contact number only 9 digits are in that phone number and they once call tell sorry for the inconveniences we investigated that hotel we call after 24 hours but still now they did not respond anything I need money refund

I booked an International roundtrip ticket on April 30th - Yatra Reference Number[protected]

I got a confirmation and my card was charged Rs. 1, 11, 302

I got a mail next day that the ticket is unconfirmed and I should put in a refund request. I put in the request on May 1st as soon as I received the mail.

I have not her received the refund despite multiple mails and followups. Customer service folks I have followed up with include Nidhi Thakur, Akshay Garg, Aman Kumar, Divya Arora