Yatra Online / YatraTrip.in Complaints & Reviews

I tried to book train ticket (Bareilly to jaipur) from Yatra mobile application on 23 march 2022, after doing payment successful of Rs 455.40 through google pay, i did not received my tickets.
Also after checking in my account of yatra.com, it is not showing any booking that i did on 23 march 2022
I have checked the issue in google pay & my bank they both notified me that money was credited to yatra.com from my account.
am attaching the screenshot of the payment done via google pay

I have booked flight ticket on 19th march 2022.
Flight from dehradun to AHMEDABAD scheduled on 17th may.
MY Money got deducted from bank but I didn't received any confirmation mail or message from yatra.com
I tried to reach to support team but not much luck.
Please find attached snap for transaction ID reference.

I request yatra.com to Kindly confirm with flight booking status or refund me my money.

Regards,
Unnati Prajapati

I have constantly been trying to connect with Yatra support. They have simply been ignoring my emails. All the numbers available online don’t work either. Their support team is absolutely non responsive.

I have spoken to the Go first customer representative and he assured me a complete refund is provided for any cancellations made within 24 hours of booking.

However, Yatra is intentionally wasting this crucial time. Need help with this!

I was booking my flight ticket and the money of 13, 000 got deducted but the ticket confirmation didn’t come

YATRA REF NUMBER[protected]

I had booked a flight ticket from Yatra for Jaipur to Patna scheduled on 26th of March, 2022. I had also checked Yatra's Cancellation Protection so that in case of cancellation, I may receive my refund back . Due to unforeseen circumstances, I had to cancel the ticket but I saw that I didn't receive any policy document on mu email for claiming the amount from insurance company. Kindly provide assistance in this regard as soon as possible.

On March 3rd the airline canceled these itineraries. No refunds in sight. A 5th itinerary canceled on the same day was refunded to my account within 3 days.

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On 11th or march i tried booking a ticket from raipur to indore (indigo flight) but due to some technical issue the payment got deducted and the tickets was not confirmed from yatra side,

And since there is been no call support of your website, and emails were also not responded by you staff,

What kind of service are you giving here.

Does this takes this much time to locate a payment, when i have provided all the details to you via mail

I Booked my flight from Lucknow to chennai and in first go the payment failed and amount is being deducted from my account and nd time also my Booking amount is being deducted
Please refund my amount as soon as possible

I have cancelled my ticket which was under cancellation protection. I did not get the policy reference number to submit the claim with Liberty Insuraance.

Need the reference number and the refund as promised.
Yatra reference number:[protected].

I messaged and I e-mail number of times regarding my problem.I booked a hotel today evening, my money was deducted from my account but till I didn't received any confirmation from yatra.I wrote e-mail to different id's of Yatra.com but till I didn't received any reply...My email id is = [protected]@gmail.com

I tried to book my flight tickets from Vijayawada to Chennai. Due to some technical reasons my booking was failed but my money got deducted twice. I want my refund immediately.

I have booked roundtrip with reference number QW5F8T which is covered by cancellation protection plan. I want to reschedule/Cancel one side journey but on your portal it is rescheduling/Cancelling both side journey. Should I cancel directly by airline. Would it be covered by cancellation protection plan. What should I do.

I booked a flight ticket thru yatra portal and the flight got cancelled by the airlines, airlines recunded full amount ie Rs6345/-to yatra but yatra processed the refund of Rs5846/- to me inspite of my cacnelation protection worth Rs 659/- which i have purchased at the time of booking.

Ear Sir/Madam
Yatra.com tricked in paying double the ticket amount from Tirupathi to Hyderabad
Date of booking 25 Feb 2022
Date of journey 13 may 2022
Name Rayana Hari Krishna
Ph [protected]
Pnr OCNJQJ

1. Flight details I booked with double amount SG3752 6.40 pm 13 may 2022
For 7 passengers
2 in Yatra app I searched flight with 2500 ticket price . Same was price in ibibo.
3 when entered credit card details it popped up message that price got updated to 5500 per ticket price
4. I cancelled and researched in Yatra app and saw price is increased to 5500.
5. So panicky I booked with high price for 7 passengers
6. Later I checked on ibibo and found ticket price is 2500 for same flight I booked.
7. Only on Yatra mobile app it was showing high price of 5500
8. I tried to contact Yatra via mobile chat and placed the issue but no response.
9 Sir I request to see in matter. I want full refund Of 40789 rs . Total amount or charge only for 2500 and refund extra amount . For 2500 ticket, total amt of approx 27000 was coming.
10. Please look in matter so that if required I can book fresh ticket with low price.

I booked a flight round trip from Delhi to Mumbai (31st March to 9th may) through yatra and paid using Paytm. Money has been debited from my paytm successfully and paid to yatra but my trip hasn’t been booked. This is highly terrible service. I want immediate assistance with this.
PFA screenshots with details
Booking id used- [protected]@gmail.com

I booked a flight round trip from Delhi to Mumbai (31st March to 9th may) through yatra and paid using Paytm. Money has been debited from my paytm successfully and paid to yatra but my trip hasn’t been booked. This is highly terrible service. I want immediate assistance with this.
PFA screenshots with details

I had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[protected] but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website.

Dear team,

I am facing an issue where in i can see 2 tickets booked as i was trying to book one for 1st of May but due to network error it is been booked twice, and the amount also is been deducted twice.
Kindly refund my full payment for the ticket which I didn’t book.

Booking ID[protected]

Booking ID[protected]

I have booked the train ticket from www.yatra.com but booked ticket was in waitlisted and after chart prepared booked ticket is in RAC. So i want to cancel the ticket but unable to process that because of chart prepared. Then i have option to file the TDR but it was also failed to file the TDR from Yatra App. Now they denied for the refund.

Required refund of the train ticket due to unable to file the TDR from there app.

Booking id[protected]
I have booked flight ticket with yatra cancellation protection policy.
Not able to claim refund as no liberty insurance policy number given. No customer support also.
Kindly give insurance details as soon as possible, so I can claim within given time period