Yatra Online / YatraTrip.in Complaints & Reviews

Had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[protected] on 15 May but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website.

I had booked a room on 14.05.2022. My money got deducted from my account (₹1529) but no confirmation was received by my side . Yatra didn’t initiated me a refund for this

I have booked flight to Canada for my elder parents few hours back and while making booking it was showing transit at NewYork Airport for 1:35 hours and there was no information on the terminal till it was booked.
After sometime of booking the terminals are updated for the transit flights that are very far from each other and my old aged parents can't even walk by themself and it will be impossible for them to manage the required immigration and security checks just within this short span of 1:35 hours. Even they don't have USA transit visa, this was not known to us while booking that is another problem.
As per the information available over the United Airlines website we can request for cancellation to the third party platform from where we have made te booking to get the full refund but the Yatra customer support is not ready to accept any such request and just trying to push ball in other court. Airline partner is confirmed on such part and guided to get this cancelled from yatra but yatra management is not interested in resolving this, it seems they are just preserving their sales and comission over customer service. I have copied the management teams as well but no one is replying over mail and getting WhatsApp calls from unknown numbers for convincing to keep the booking and with false information for the airline terms.
They are just trying to keep this open ended for 24 hours and then reply that there is nothing they can do now.

I was booking a ticket as a guest (without logging in) and my money got debited but there was no ticket and confirmation. Since mine is a guest booking, there was no way to check the status and even the chat service wasn't working. My money is debited and taken by yatra, that is confirmed from my transactions. The platform doesn't have a customer service system that is helpful and no call centre, i e-mailed [protected]@yatra.in. kindly resolve this immediately.

Money deducted from my ICICI Bank account but ticket not issued. I booked the ticket on 29th April . Also received the message from Yatra that refund is processed.but no refund till today.Also ICICI BANK NOT TAKING ANY COMPLAINTS. Kindly help

Message from Yatra
[protected]----

Refund of Rs. 19239.0 for Yatra Ref No.[protected] has been processed into your account against the bank refund reference number 75105172120001991631082. In case the credit is not appearing in your account within 7 days, we would request you to contact the grievance cell of your bank. -Yatra

Hey i have paid 4316 rs to yatra for booking ticket but my ticket did not got booked. Please refund it or book the ticket

Flight No. - G8 - 168,
From Patna to New Delhi, Timing: 8:25 am,
The amount has been deducted from my bank account and the payment was made from my UPI ID - [protected]@ybl, but the ticket was not booked and neither any information or Reference ID was also generated.
I am sharing the details of the transaction id - T2205071329060214254512, which was paid to Yatra and am also attaching the screenshot of the same.

In spite of repeated emails getting different replies-1.Hotel will give invoice, which hotel has refused to provide as booked through YATRA
2.Booking is provided through Egencia so cant give invoice, Whereas Egencia provides invoice.
3.As per GST we are not authorize to issue any invoice whereas in the past i have taken invoice from YATRA.As per GST law any service/purchase invoice is mandatory.
So YATRA Team pl look into it.
Revati
[protected]

April 15th 2022 - We were informed via email by yatra that (reference number[protected] our flight from Kuala Lumpur to Bali has been cancelled by the airline and they do not have any other option available as per our travel requirements. Since this was an airline initiated action they recommended that we can choose to get a refund.
April 16th 2022 - We responded to the email that since one of the sectors was cancelled by the airline and since there were no options provided by Yatra we would like a full cancellation. Also we proceeded to cancel our entire trip given no flight options were available.
April 24th 2022 - Between the 2 dates we continued to follow with Yatra for a refund. After multiple follow-ups they informed us that they were waiting for a airlines confirmation.
April 26th 2022 - They informed us that airlines is now offering an alternative flight and inspite of repeatedly informing Yatra from the outset that we have cancelled our bookings they still insist on offering us an alternative flight. We have asked for a full refund based on the initial email sent to us by Yatra.
The original email and our response to the email is share in the photo attached with this complaint.

List of people we have interacted with Yatra:
Karamjyot Singh
Rohit Kumar from International Flight Schedule Change Team
Radhika Harmilapi
Abhishek Kumar from International Flight Schedule Change Team

Our simple ask if for a refund of the amount that Yatra owes to us. Appreciate if this can be expedited at the earliest.

April 15th 2022 - We were informed via email by yatra that (reference number[protected] our flight from Kuala Lumpur to Bali has been cancelled by the airline and they do not have any other option available as per our travel requirements. Since this was an airline initiated action they recommended that we can choose to get a refund.
April 16th 2022 - We responded to the email that since one of the sectors was cancelled by the airline and since there were no options provided by Yatra we would like a full cancellation. Also we proceeded to cancel our entire trip given no flight options were available.
April 24th 2022 - Between the 2 dates we continued to follow with Yatra for a refund. After multiple follow-ups they informed us that they were waiting for a airlines confirmation.
April 26th 2022 - They informed us that airlines is now offering an alternative flight and inspite of repeatedly informing Yatra from the outset that we have cancelled our bookings they still insist on offering us an alternative flight. We have asked for a full refund based on the initial email sent to us by Yatra.
The original email and our response to the email is share in the photo attached with this complaint.

Our simple ask if for a refund of the amount that Yatra owes to us. Appreciate if this can be expedited at the earliest.

I have made the payment through ICICI online banking today (25th Apr'22) around 00.05 AM of amount 4169 INR for Hyderabad to Mysore flight (for 1May'22). Below is the transaction id for the same "BIL/ONL/[protected]/yatra onli/wwwyatra". But ticket not received.
And Yatra.com has closed my online complain "YA:31209631" stating that the Yatra.com not received the payment. This is a problem with Yatra.com system the ICICI bank has successfully completed the transaction and amount has debited from my account however Yatar.com have not acknowledged. As a customer i need run from post to pillar to resolve this issue. Yatra.com should own the responsibility and resolve the issue.

I had booked a ticket from Delhi to Chicago via Tokyo on 19th March, 2022. The airlines called me on March 20th and asked me to cancel the ticket, as the transit in Tokyo involved changing airports within Tokyo, and passengers were not being allowed to leave the airport due to COVID protocol.

I worked with Abhishek Thakur in Yatra.com to cancel the ticket on March 20th, and subsequently received a cancellation confirmation...

Hi I booked flight tickets from bagdogra to Delhi for 3 people for 16th May
Amount of 14, 418 debited but ticket not confirmed, please refund amount

Reference number[protected]
Email id [protected]@gmail.com
Amount -14418

Booked flight from bagdogra to delhi for 3 people on 16th may
amount was 14418 rs
amount debited but ticket not confirmed
please refund amount

reference number[protected]
mobile-[protected]

I was trying to book a ticket from Mumbai to Mombasa on 14th April 2022,
While booking it showed me an error nd My 88000 was debited from my RBL credit card.
i Tried to contact many times to Yatra.com and they are saying we did not received any amount,
i gave them all transaction details from bank nd all other detail
they are jst replying to all mails that we are checking and getting no other response
my email id [protected]@gmail.com

Hello All,

I want to share my vacation experience that I booked through ‘Yatra.Com’ by dated on 28th Mar’22 for my three days’ vacation starting from 14th Apr’22 to 17th Apri’22 (15 days in advance booking and full payment done in one single shot) for 2 families (4 Adults and 4 Kids). They gave me 2 days Shimla and 1 day Chandigarh tour package for INR 85, 000.00 (Yatra Booking Reference No. : YH6938775). Below is my complete itinerary that they promised me in written - black & white (tour package document) as follows:
1. Delhi-Shimla-Chandigarh-Delhi entire tour via private AC Tempo Traveler.
2. Inclusive of all types of driver allowances, toll taxes, parking fees etc.
3. All sight seeing in Shimla and Chandigarh via AC tempo traveler.

Now, would share the twist, their commitment levels and behaviors as follows:
1. Two days before starting of my tour by dated on 12th Apr’22 evening Yatra operations team called me that AC Tempo Traveler is not available and they gave me 2 options and asked me confirm immediately:
a. Full tour via 2 separate cars.
b. 2 separate cars from Delhi to Chandigarh and Chandigarh to Shimla via AC tempo traveler.
2. They completely back off with their written commitment to give AC tempo traveler for entire ‘To & Fro’ trip. So, this was the 1st surprise from their end as my vacation had started to ruined now from this date onwards. My complete family and kids had planned to go together during these 3 days but this could not be happened because of these guys false commitments.
3. Then after lots of escalation via emails and talking with Yatra team, they committed me that I will get 2 Innova cars from Delhi to Chandigarh and AC tempo traveler from Chandigarh to Shimla by saying that this is a matter of 4-5 hours and kids have to compromise for these 4-5 hours only and once we reached to Chandigarh we will get AC tempo traveler.
4. One day before starting my trip on 13th Apr’22, was completely engaged with them by doing multiple follows ups and escalations via n’ numbers of emails. And they confirmed me one mobile number to talk to get my vehicles. When I dialed that number, I found that this was the owner of another sub-contractor ‘tour and taxi travels’. Anyways I talked to him asked 2 Innova cars at 6 AM on 14th Apr’22.
5. That tour and travels sent me 1 Ertiga and 1 Desire car at 8 AM and the worst part of it that both cars had CNG cylinder in their boot. So there was no space for our luggage. This was the 2nd and 3rd surprise from Yatra.Com end (wrong commitment of 2 Innova cars again with no space of luggage).
6. Somehow, we compromised again and started our journey to Chandigarh via these for the sake of cars by adjusting our luggage inside.
7. When we reached Chandigarh they gave us AC Tempo Traveler for Shimla ‘To & Fro’. Tempo was in worst condition and AC was not working properly (complete KHATARAA) and icing on cake was driver. He was fully unprofessional, money greedy person. He asked us parking money almost everywhere and his dinner amount as well. While, all was inclusive in our tour package as I mentioned above tour itinerary. This driver has a very basic mobile and did not know how to use google maps. Entire road, we were guiding him that here to move now there to move now. So, this was the 4th Surprise from Yatra.Com.
8. Somehow, we reached at 9:30 PM at Shimla via tempo. Our whole day passed into trip only. So, finally on 14th Apr’22 we did nothing except travel struggle.
9. On 15th Apr, we saw Adventure Resorts (New Kufri) and Zoo on the name of sightseeing.
10. On 16th Apr at 9:30 AM we left Shimla and move towards Chandigarh and in middle we cover Pinjore Garden as well. At, 1:30 PM we had reached to our Chandigarh Hotel and that driver left us by saying his company with us was till this point only. This was the 6th Surprise from Yatra.Com.
11. Then 2 PM onwards, I started to call our On-tour responsible, we got surprised that he had no clue about our tour itinerary and status at all. Then I explain all things to him and again begged him to send cars for Chandigarh sightseeing. He sent another tempo at 6:30 PM and biggest thing to know that by 7:00 PM all Chandigarh starts to get closed. So, we cover boating at Sukhna lake for 45 mins and post that driver dropped us Sector-17 Market. That was all on the name of sightseeing in Chandigarh.
12. Anyways that day also passed and on our last day 17th Apr’22 again I begged to send cars from our drop at Delhi. However, I had already conveyed our plan 1 day before to our On-Tour personal that we have to leave Chandigarh at 8 AM at any cost and asked to send 2 Innova cars as per our compromised deal. But, he sent again 1 Ertiga and 1 Desire at 11:30 AM. So, this was the 7th surprise from Yatra.Com.
13. Anyways, we compromised again and started our journey to home. But again one of our driver stopped one of our car at Mannat Dhaba by saying he is not paid hence he will not go further until he gets his full payment. Then again we struggled with lots of calls to tour & travels agent and our On-Tour agent and sort it out this matter. So, this was the 8th surprise from Yatra. Com

My Verdict about Yatra.Com :
1. Truly unprofessional, casual and adamant staff.
2. Expert in false commitments and lying at almost every step. Infact they will easily backoff with their words by giving everything in written.
3. Sales people (Summit Gujjar and Akshita Borkar) will never pick your call post payment and completely fraud.
4. Operations team (Sukanto Mukherjee and Kapil Sabharwal) biggest liar and fraud.
5. On-Tour Coordinator (Sahil Rana) also in same bucket. He has no awareness about people vacations, itineraries and tour details. NO coordination at all.
6. The biggest nightmare, Yatra.Com has no single number to call back for their customers. They people can call you anytime but you have no number to call back them except one single Email-ID. So, whole time you will pass your precious time to write emails to them. And whenever Yatra staff will call you they will expect your answers almost immediately.
7. During vacation, your half of time will go in coordination only. As post payment they will leave you on-ground to play alone. Now, you have to coordinate and arrange everything. They will just take your hard earned money and will make you pee. And will make sure that you begged everything from them and hence I used begged word multiple times in my feedback writing.

My Final words to Yatra.Com People : I mentioned 5 names in my verdict above i.e.; Summit Gujjar, Akshita Borkar, Sukanto Mukherjee, Kapil Sabharwal and Sahil Rana. Since, I cannot do anything to these people as there is no door to catch them but GOD is looking everything. As you did worst with me and my family, you will also get the reward from Almighty one day with your family. This is my curse to you all 5 persons that you will never be happy and get success in your life and entire life will spend as nomadic. Soon you all 5 will lose your jobs and GOD will make you beggar very soon.

Indigo cancelled the flights scheduled on May10 22' & yatra deducts convenience fess which is fine BUT also deducts insurance charges of 1, 977/- and that's crazy. Do not take other's hard earned money. I paid 7, 242/- when booking the flights from Blr to Calicut, Indigo cancels it's flight and the refund I get is only 4, 020/- IS THIS A JOKE. You guys are basically looting and passing a message NOT to use your sly services again. There is no customer service # where we can talk to someone, just a damn email that goes to n fro with no empathy.

I booked a hotel at Mountain Quail, Morni Hills, Panchkula, Haryana through yatra.com on 29 March'2022 for the stay on 14 and 15th of April'2022. Upon reaching at the hotel for check-in on 14th April'2022, we were surprised to know that the hotel was not actually booked and the hotel staff was very rude saying that your hotel is not booked and we don't have any available rooms to offer you. After requesting that I am with family(wife and two kids) he offered me a room but he charged 100% for that. When I called Yatra customer care, I got an auto generated email saying, due to nationwide lock down we can't accept the calls and so write an email to us at [protected]@yatra.com. I wrote almost 4-5 emails but there is no proper response from them and I was totally helpless.
Finally, I had made double payment for the stay and me and my family was in deep trouble due to that.

So, I request you to pls help me to get my money refunded- Rs. 5581 for the invalid booking done by yatra.com at the ealiest and take strict action against Yatra.com

Regards
Rajeev Ranjan
[protected]
Confirmation No- YAT[protected]
Booking Reference No[protected]

Pls reach out to me for more details if required.

Hi,

I had cancelled two train tickets a month back on 16th March. I have not yet received any refund which is about 9000 INR. These yatra guys are just copy pasting same response to wait without actually resolving the refund issue. I feel they just have no intention of releasing my money to me.

Reference yatra.com ticket number is YA:30823200.
Could you please help resolve this issue.
Thank you.

I tried to book a bus ticket on Yatra and when I made the payment the cash was debited from my ICICI account but ticket was not booked and received a message stating payment not received. Tried to contact Yatra regarding the same but no use. Only keep getting bot messages which makes no sense, ?? Is this how you treat your customers?? I have transaction summary and text received after account was debited. I see so many similar complaints. Where is my solution...