Yatra Online / YatraTrip.in Complaints & Reviews

I had purchased CANCELLATION PROTECTION with my air-tickets
Booking Ref No.[protected]
Booking Ref No.[protected]
on 16 December, 2021 but did not receive the LIBERTY POLICY DOCUMENTS.
I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets.
Please send me the document immediately. I did not receive it when I booked my tickets...

Re: RE:'YA:29457639' Yatra ref[protected]

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On Friday, 3 December, 2021, 06:23:25 pm IST, Yatra.com wrote:

Dear Customer,

Greetings from Yatra.com!

This email is with reference to your flight booking under Yatra reference no.[protected].

We wish to inform you that we have received your NEFT details .

The refund will be processed to your bank account via NEFT. Our team is working on your refund processing.

Please Note- NEFT Processing is subject to the successful validation and authentication of the details/documents provided, it may take upto 7-10 working days to process the refund.

We appreciate your patience.

Note: Please do not amend the subject line while replying.

Regards,
Aman Agarwal

Domestic Flight Service Team
Email: [protected]@yatra.com
Yatra Online Pvt. Ltd.

29457639

We wanted to continue our book in Harsha the Fern in Shimoga, Karnataka for today ie. 12/01/2022.
Checked online and booked through yatra but the money got deducted from the bank account and we didn't receive and confirmation

I, John B. Noronha had initiated an airplane ticket on www.yatra.com, on entering the details I proceeded and successfully completed with the payment of ₹5121.00 with UPI app (Google Pay). The amount has been deducted from my bank(Kotak Mahindra) but there was no confirmation on the ticket nor there has been a refund of my amount. I have sent mails to the customer care of the merchant but there has been no response to my queries.
Most of their telecommunication numbers have ceased to exist and the rest are bots with complaints stored and Goin unheard of. Hence I seeked the help of this site as many fellow users have undergone the same issue with yatra.com I have attached the required screen shots with this complaint

I booked my tickets from ranchi to goa for 26th of January 2022 and the was canceled due to operational reasons. And I have been trying to apply for a refund and they keep on showing login failed and account disabled.

My Air India flight from Delhi to Kullu (via Chandigarh) was cancelled by the airline due to bad weather. However, Yatra, after the initial response have stopped responding to my follow ups regarding the refund.

I had booked tickets for both my wife and me. The Yatra reference no. is[protected]. The mail chain on which i have ben following up has the subject line: "Re: 'YA:29939349' Refund for Flight Cancellation".

Hi Team,

I have booked a flight from Yatra on 4th January with my Phone number - [protected].

I had to travel from Gulbarga to Bangalore, and I booked the ticket vice versa ( Bangalore to Gulbarga) . I canceled the ticket immediately and booked another ticket with the same airline for Thursday.

As it was a genuine mistake and I canceled the ticket within a span of 10 minutes, now I see there is no refund added to my account. Request you to please look into this and refund the amount.
This is really a difficult time for all o[censored]s, and these things matter the most.
Thank you for responding back, I spoke with the Airlines customer service representative and what they informed me was if Yatra.com raises a request from their side, we will refund the process and it was booked in an emergency.

I request the team to kindly look into this, I understand we will have a charge added if we cancel the air ticket. But if you see I have canceled the ticket in a span of 10 mins. It was done by error. I hope you can understand my situation and give me a resolution.

It's not that i canceled due to not being able to travel, i am traveling but the location i put was wrong. Just because of a small issue, Please do not charge me for the complete amount.
I booked another ticket in the same app and went to the same destination, please refer to the booking Reference number is[protected]. It is booked under the same customer name as my mother. And she is traveling from Gulbarga to Bangalore on 6th January.

I am unable to contact Yatra as there is no customer care number number nor Yatra is not providing any resolution

My booking was done on 18th of December, under Jacqueline Chochoi I added the flight cancellation protection charges in my purchase but unfortunately did not receive any policy document. The document is required for me to claim the insurance.
My booking id is [[protected]]. I would like the document so that I can initiate the insurance as soon as possible.

Cheaters,

I booked a bus ticket on November 27th with my gift card and the transaction was pending for half a day. And later it was canceled and I had to pay more price for tickets as the price was increased. Now after 15 days, when I tried to book tickets again on your fraud website with my Gift Card balance which should have had 2200 as the balance is showing as Zero balance. What the hell is this? You have taken 2200 for your fraud activities? If you do not refund this. I will be filing an FIR with the Police for fraudulent activities. I have marked your CEO too. I have attached booking details for Nov 27th booking for your reference. You can contact me on [protected].

Latest update : Its been 45 days and yet refund not processed yet. I had to pay money from my wallet even though I had 2200 in Gift card which is yet to be refunded from Yatra. I want my refund + compensation for this torture.

Registered email address : santhosh.[protected]@gmail.com

I had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[YT42748709] on 05 Dec 2021 but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website.

They have no human available contact number. If you call on their number they will say write email and then cut the phone.

Due to the omicron outbreak, we canceled our traveling plan. Therefore we want to cancel our tickets for 4 people including senior citizens. But Yatra is taking 100% cancellation fees !
Showing ZERO refund for our booking Rs. 8250.

Taking our total Rs. 8250 money in this pandemic situation.
How inhuman!

We asked them for some options to reduce the charges. But no reply from them, automatic message and closing support tickets saying resolved without our reply.

Booking Ref No.[protected]

Today i visited yata.com website and processing the booking of indigo flight from hyderabad to patna but at the time of payment (payment declined but booking amount will be debited. ). due to this ticket will not generated.no response from yatra had been received to me. worst services provided by yatra. do it asap my refund please.

I had tried to book a flight ticket but payment failed and my booking amount rs 3566 got deducted. and ticket is not confirmed .

I tried booking ticket from Bangalore to Delhi, INR.7099 got debited but ticket not received. And there's no proper customer support frok yatra.what sort of international service are you providing. Atleast confirm whether the ticket is confirmed or not so that I can make another booking. Worst service, i suggest no one to yatra.
REFUND MY MONEY ASAP

I had made a booking for hotel c7 in Munnar from 30th Dec '21 to 2nd Jan '22.

suddenly on 27th Dec I got an email about cancellation of my hotel booking and refund amount of 6368 after deducting 3184 from the total booking amount. after 1 day I see another email which says I will get 5785 as refund.

Their customer care number doesn't work and emailing them can be more frustrating. See the attachments!

I had cancelled a Delhi to mumbai flight of indigo. The flight had refunded 1500 as refund amount but Yatra has processed only 350 odd amount to me

Being an intermediary they have no reason to deduct any amount

Journey details

Delhi-Bangkon-Sydney
Date of Travel - 7 Dec 2021
YATRA REF NUMBER[protected]
Passenger Name - Sachin Sondhi

I am writing to inform you about my cancelled trip which was from Delhi to Sydney. I booked this flight through yatra on 28Th Nov. 2021. On the day of journey 7th Dec 2021, while i arrived in airport, it was told me that no transit was allowed through bangkok due to Covid. So Airline cancelled the flight. I asked for refund, they told me to contact Yatra for refund.

I have asked so many times about my refund, raised online request for refund on their site, sent multiple e-mails, but everything was useless.

No one has informed about the cancellation of flight. I lost my money, it is very stressful to everytime asking for your hard earned money.

I request you to please look into the matter and do the needful.

Regards
Sachin Sondhi

I tried to book ticket on Yatra.con but amount was deducted but no ticket was booked. I have been following up for refund since 16.12.2021 complaints ref no ya:29764444 but each time I get assurance to resolve the issue in next 48 to 78 hr. It is going to be 15 days since amount was deducted but it since Yatra.com is deliberately delaying the refund.

Hello Team, This is Vishwa A.I have tried booking a hotel via yatra. I have booked it several times through yatra but yesterday when i tried booking, the amount got debited from google pay and when it redirected to yatra, no booking was made and there was no trace of a booking. but the amount was debited from my account. I tried every possible way to contact yatra's hotel helpline but it was closed. my registered email is [protected]@gmail.com

Hi Team,

This is yet another follow up email on my above mentioned request. And My booking reference id is mentioned as 'YA:29761925'[protected]. I have tried to book my ticket from Bangalore to Kochi, the amount is debited from my account but ticket was not confirmed. This happened more than a week ago. But i have not received any confirmation from your side yet. The only mail i have received multiple times was just asking for time of 48- 72 Hours. And i want to confirm you again that it has been more than a week since i made my request.

I have sent them all the transaction related documents already.

Kindly have a look into the issue and process the refund as soon as possible.