Yatra Online / YatraTrip.in Complaints & Reviews

As per yatra.com support refund is processed on 4th Oct however the amount is not reflecting in my Paytm account, even Paytm support denied receiving any refund from ARN/RRN provided by yatra.

It's more than 13 days this issue is not resolved.

Booked a ticket as a user from Yatra.com website. Booking amount of Rs. 11230 was deducted from my state bank India A/C which shows transaction as successful but I did not receive any booking confirmation neither on email nor on my phone. Just received a message stating my bank did not respond to the booking reference id[protected]. There are invalid customer care number where when tried calling said number does not exist.
On yatra.com website there is only option to register a complaint but I don't trust when they don't have any customer care to reach out at first place. But i have raised a complaint there but I did not receive any confirmation email on my complaint on my email id.

It has been 15 days but Yatra has not refunded any fee for SBSTC BUS BOOKING FROM DURGAPUR TO KOLKATA booking reference number[protected]. Have written and called to customer service but zero response.
SBSTC-ASANSOL - KOLKATA - AC - 07:00 (ASN DEPOT)
Durgapur
08:15 AM 30-Sep-2021 DURGAPUR, City Center Bus Terminus Durgapur, City Center, Durgapur, West Bengal 713216, DURGAPUR
Kolkata
11:45 AM 30-Sep-2021

This complaint is regarding refund of my cancelled ticket PNR Z9HJ3, Yatra ref:[protected], refund application no: [protected] and [protected], this cancellation was done on 9th May 2021, ticket was under name of Motilal Mathur and Malti Mathur, originally they were due to fly from Ahmadabad to London on 30 March 2021 by Air India, but due to frequent cancellation and rescheduling of flight due to covid situation, i finally decide to cancel the flight as at that time India was under Red list. So as per instruction yatra cancelled the ticket and promised that refund will be credited to my account within 45-60. But now its fifth month and there is no refund from them, they keep blaming Air India for it, but its not Air India that i paid for my tickets, so its yatra.com responsibility to give me the refund as i have paid amount to them not to Air India, and the amount is more than 1 lakh which is quite a lot of money, and my parents they are senior citizen and this is giving them unnecessary stress and they feel like they are being harassed as same reply from yatra.com, i have called them several time and several email but no satisfactory response, we feel so neglected and depressed. Its the blame game which is going on. when i cancelled the ticket they were so quick to deduct the cancellation fees but refunding it seems to be a monstrous task for them. This is strictly unprofessional and inhuman to do such a thing with senior citizens's ticket. I just want my refund ASAP.

I booked a flight ticket on 24 November, 2020 for my travel to Johannesburg, South Africa on 5 January, 2021 via 'Yatra.com' travel agent. The booking reference number is[protected]. The flight was cancelled by the airlines. Following that I asked for a refund to 'Yatra.com'. 'Yatra.com' replied with an email on 4 January, 2021 mentioning that it would take 45 to 60 working days for the refund. I have added a screenshot of that mail for your reference. I got another mail from 'Yatra.com' on 30 January, 2021 saying that the airlines would not refund, rather would give a free date change option till 31 December, 2021. I replied to that mail for a clarification on the date change option. I got no response to that.

My travel plan got changed after that - I had no plan to go abroad. So, I send another mail asking for a full refund on 23 September, 2021. 'Yatra.com' replied to that again claiming that full refund is on the airlines's end. I find 'Yatra.com' claim baseless due to the following reasons.
1. My travel to Johannesburg consisted of two airlines: Vistara (UK - 708) and Ethiopian Airlines (ET - 687). How is it possible that both airlines asked for a date change option? I checked with the Ethiopian Airlines. They asked me to contact to the travel agent.
2. Since I booked via 'Yatra.com' without directly contacting to the airlines and the flights were cancelled, Yatra.com is bound to refund me. Why should I bother whether the airlines is suggesting something or not?

I am supposed to get 43, 374 rupees which is a big amount for me as a phd student. Please look into this matter as early as possible. I have added the ticket, yatra.com's response for your reference.

Booked a ticket as a guest user from Yatra.com website. Booking amount of Rs. 4119 was deducted from my Freecharge app which shows transaction as successful but I did not receive any booking confirmation neither on email nor on my phone. Just received a message stating my bank did not respond to the booking reference id[protected]. There are invalid customer care number where when tried calling said number does not exist.
On yatra.com website there is only option to register a complaint but I don't trust when they don't have any customer care to reach out at first place. But i have raised a complaint there but I did not receive any confirmation email on my complaint on my email id.

I have booked a tkt through YATRA, REF NUMBER[protected], PNR is RIJMIX, name Jublee Mazumdar, contact- [protected] from Goi to Bbi in Vistara. The flight has been rescheduled from 20:30 to 14:30 on 11th Oct'21. The rescheduled flight is not convinient for me so I the trip has been cancelled by the airline and they said the full refund will be done through yatra. So, I request you to raise the issue with the airline and refund my full money.

I tried to book hotel via yatra mobile app. I used Paytm pay for the transaction and transaction was successful, Money debited from my account and credited to yatra account(Received message from bank server), But i could not find any details about my booking and i haven't receive any sms or email regarding this this transaction, And my account shows no booking was done with us recently.

Kindly provide my money back.

Registered account : [protected]@gmail.com

I have booked hotel on yatra.com app and amount was deducted but not got any email or confirmation notification from yatra.com kindly do something
My email : [protected]@gmail.com

I tried to book train tickets and after paying through upi there was no confirmation of tickets and money also deducted from gpay

Due To Repeated International Flight Reschedules By Qatar Airways, I've Requested Yatra To Cancel The Flight Ticket And Claim For Refund Which They've Done.
It's Been More Than A Month Since I Requested Refund, But I Haven't Received A Penny From Yatra. As Per Their Email, They've Clearly Mentioned That It'll Take 15 Working Days To Process The Refund And On Top Of It, Banks May Take 2-3 Days To Credit My Refund. Nothing Has Been Done So Far Regarding My Refund Amount.

This is with reference to your cancellation request under Yatra Booking Reference Number[protected].

We have processed cancellation of your flight booking based on your request.

Kindly note that Airline takes 15 working days to process your refund. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to refund in your account.

I tried to book cab with 25% of initial amount via yatra mobile app. I used google pay for the transaction and transaction was successful, Money debited from my account and credited to yatra account(Received message from bank server), But i could not find any details about my booking and i haven't receive any sms or email regarding this this transaction, And my account shows no booking was done with us recently.

Kindly provide my money back.

Registered account : [protected]@gmail.com

I bought a round trip ticket paying nearly Rs3lakhs on Yatra. The outbound on United Airlines + Air India was fine but on landing in Chennai I was told the return on Lufthansa to Frankfurt + Air Canada to NYC was canceled. I asked to be put on another airline - ANY airline - on business class. For the past 10 days they have been refusing to honor their commitment event though an alternate on Air France is available

I had booked a return ticket in March 2020 from Del to Chicago for 5th May 2020, due to US lockdown Tourists were not allowed to travel to US
I filed for my refund and got 4500 less that the amount I paid
I checked with AirIndia and they have issue a full refund
Why does Yatra has to charge 4500 for cancellations for no fault of the Pax
My Email ID is [protected]@gmail.com
YATRA Booking ID[protected]

I booked an International return ticket through yatra.com and travelled one way but return travel remain unutilized as flights were shut during the lockdown in July 2020. the airline / yatra promised a refund for the same. my booking No.[protected] about my unutilised New York to Mumbai one way ticket (Ticket No.125-[protected], PNR:S433ID) due to non operation of British Airways in the month of July 2020.
since then I have been following up by numerous calls / emails for the refunds but they have been asking for more time every time.. they have taken my cancelled cheque with all bank details and have verified all details as much as possible but all for just passing more time.
last email they sent was in July 2021 asking for 45 to 60 days for the final refund but till date I have not received the amount.

I have recently tried to book hotel Delice at Bhilwara location through yatra.com but after payment deduction of 7703 rupees, yatra.com page failed and my booking not confirmed. Details are attached for more information
Yatra.com kindly resolve this issue.

Recently I made a booking for my daughter who is in the USA and is supposed to fly back to India on 15th Dec'21. Booking Reference no.:[protected], Complaint no. YA:28788918.

All of a sudden I received an email from Yatra about cancellation of the Part booking. basically partial travel leg cancelled for both To & From journeys.

Now i am not sure what to do. Neither customer care is trying to reach me nor responding to my email. nor can I call CC.

I have booked hotel from yatra app using my UPI for Vishakapatnam on 25-27 stay. I paid the money using my upi and money got deducted from the account but when I opened the app there is no confirmation happened for the same. Also there is no history shown for any failure or confirmation about the same booking. I called hotel staff but they told there is no booking made with respect to my name. Please help to check this. I used [protected]@upi in and phone as: [protected] I made booking using name Diksha verma and got deducted total amount as 6155 rs. please find the screenshot for the above issue.
Money Got deducted but not got confirmation for booking..

Hi sir,

I was trying to book hotel for 3 night stay using Yatra Mobile App. I decided to pay using GPay (google pay) App and payment was successful. However, after landing back to Yatra App nothing happened. My booking did not happen at all and no booking information only.

I tried calling customer service but they asked me to send email to [protected]@yatra.com

After sending email, I did not assigned any executive to solve my issue. I'm helpless now. Please try to get me refund of my money.

I made a booking on Yatra website for a hotel on 21/09/2021 . Amount was deducted but due to unknown reasons my booking was unsuccessful. Tried contacting their Customer care which was of no use . Messaged their Email id, but that too turned out to be of no value. Lost my interview too by not reaching on time. So please atleast give my money back .