Yatra Online / YatraTrip.in Complaints & Reviews

Hi,

I tried to book a flight from New York(JFK) to Kolkata(CCU). The money (36992.00) from the bank account got debited but the reservation wasn't made. The email id I provided while booking was [protected]@gmail.com. The transaction id is[protected]. Please resolve the issue and credit the amount back. Thank you.

Hello

I have booked a flight ticket from Kolkata to Phuket on April 2020 and I have received the mail stating amount of 136566.00 so I have shared my bank details but again after enquiring of refund status my refund money got deducted and asking me of my account details.
So in respect to that if my problem not solved I need to file a case in consumer forum. My refund details is[protected]

Regards
Mausum
[protected]

My booking reference number is[protected]. the refund for the cancelled flight was initiated from the end of the yatra trip.
my refund has still not been processed from the end of the bank.
my refund reference number is[protected].

Hi Team,

This is Anmol from Jammu. I booked a room on 8th July 2021 through yatra website for a domestic hotel booking id:[protected] in a so called DELUXE ROOM WITH LUXURIOUS FACILITIES, HOTEL TRINETRA, PATNITOP

PLEASE SEE THE ATTACHED PICTURES TO GET A GIST OF MY EXPERIENCE.

I am disappointed and sad to reiterate that this is a serious concern on Personal Hygiene, Safety, Customer Care, Satisfaction, Experience in such a pandemic time when Hotel Staff and Yatra doesn't care about any of these following concerns:

- Pillows, Pillow Covers and Bedsheet dirty and stinky (used ones)
- Rooms were stinky including bathroom
- No basic inventory provided like Tea/Coffee sachets, Toiletry etc.
- Dirty glasses, cups, electric kettle (used)
- Wall covered with pan masala spits and what not
- Burnt switch boards
- Used slippers
- Floor mat and all the material present inside the room was dirty and stinky

No words to say anything further, I want a refund for my booking and apology for the inconvenience caused.

Please contact me on [protected] or [protected]@gmail.com email id.

Booking amount : Rs 3293(bill attached)

Hi i booked 2 tickets from delhi to manali on 8th july. money has been deducted from account but tickets not booked. my mail id is [protected]@gmail.com and registered mobile no is [protected].please refund my amount.

I have requested for my flight ticket refund on January 23, 2020. I booked Air India flight ticket through Yatra.com and missed my connecting Air India flight due to bad weather conditions. Air India agreed to refund the whole amount but Yatra is taking more than 1 year 6 months to process my refund. If Air India doesn't have problem in refunding then why Yatra is taking such a long time? Yatra booking reference number[protected].
It clearly seems Yatra need no future customers.

Yuvaraj Mahendran
+49-[protected]

Bookings ref number is[protected]

I was booking ticket . I tried to book 2 time one after the other for same ticket . 2 times my money was taken but the ticket was not booked. Transaction failed was shown in yatra page but amout 9788 was reduced and no ticket confirmed. What's this happening. Can u plz pay our amount back asap. Plz do respond

I was trying to book a ticket in the name of Anshumat Dwivedi for Flight no 6E 5066 Indigo flight scheduled for 14.20 hrs from New Delhi to Patna for July 1 2021. The payment via paytm UPI was successful Order ID 14300621
0049730-[protected] for the amount 4, 495 rupees at 1.28 pm on 30.06.21. But the booking confirmation has not come. Please confirm the booking soon or refuind my money. my mobile is [protected]

Yatra reference no.[protected]
I have not received any refund from yatra even though I have been following up for over a year now! MORE THAN A YEAR !!!

Its MY hard earned money which is blocked and even amidst the crisis of covid you are not returning MY own money !

Whenever I follow up by mail they give me a tentative time of 3-4 months, then 40 days, then 30 days ..blah blah blah
Airline says they have already processed but these guys are not giving it !!!

Never trust Yatra with your money

Sir, after my flight ticket cancelled yatra has mentioned that they refund me on 07/06/2021and they mentioned that refund has been successfully credited in my account on 07/06/2021. According to them the money will be reflected in the account within 7 working day. And these 7 days are over till now(i. e I didn't get my money back. I have received a refund reference number through the mail and the reference number is as follow :
[protected]

I was trying to book my rail ticket from yatra app from Patliputra to LTT but due to some technical errors my amount got deducted but tickets was not booked.I tried contacting customer care of yatra but i was unable to connect with them. I also emailed them regarding the issue but i didn't got any call from them, now it's more than 1 hour and I don't know how my money(Rs.11, 317)will be refunded. Please help me to resolve this issue.

I booked a hotel through yatra on 20th June 2021 i.e.today.I found that the money amounting 3668 has been deducted but the booking is not done and I haven't got any booking/confirmation details.
UPI ID:[protected]
Please resolve this issue so that I can go ahead with the booking.

We have booked Malaysian Airlines flights to Bali through Yatra.com online.PNR.U4FC8Q
Before a week of flight the flights were cancelled by the airlines.Afters 10s of emails to yatra and later realising that they do not have a office in Hyderabad, I tried to put mails once in a while.Even they are not reachble tgrough customer care.They replied aftwr 6mnths stating I can book again by Dec 2020...When the flights are not being operated, how can I rebook them.I mentioned the same and put up tens of mails again.After 6months they asked me for my bank details stating NEFT would be done and I provided them immediately in March.But till now not even a single response from their side. How pathetic they can be even without any response at all.This has been a kind of mental harassment for the past 15months.

With reference to
PNR- O83VCX
Air Vistara
Original Travel date -29/03/2020
Pax- 2
Vikash Agarwal
Nisha Agarwal
IXJ TO CCU
Ticket booked via Yatra.com
The flight has been cancelled by airlines due to lockdown and since then No refund has been made yet. Over 100 email has been shoot up but they respond we will update in 2 to 3 days and no action has been made in any way...

Mera paisa wapas nhi aaya yatra booking cancell hone ke baad reference nomber[protected]

Hi,

I had booked an Air India International flight via Yatra for travel in May. I was denied boarding at the airport due to new COVID related travel restrictions at the transit country. Air India said they would be able to issue a refund once Yatra submits an RA (Refund Application). I have been trying to get a confirmation from Yatra that they had submitted the RA and get the RA number so that I can follow up with Air India for 45 days now, but the support staff has kept bouncing me around. I keep getting a reply saying they will get back to me in 2-3 days, which they have said over 10 times now. Yatra does not even have a phone number I can reach them on, and they are taking advantage of the fact that I do not have a recourse through which I can contact them directly. All I need is the RA reference number (for the RA they submitted). Would greatly appreciate any help! This is honestly the worst customer experience I have ever had.

I have booked a ticket for my aunty to travel from Visakhapatnam to Hyderabad on 20 April, 2021 for Air India(AI - 9537). But it got cancelled by Air India later before two to three days of Travel. I have been following up for refund till then but amount did not refunded till now.

Initially Yatra refund status reads as refund in progress it will take some time to reflect, please come back and check in next 24 hours like that. But now it reads (We cannot find any refund initiation request for the reference number[protected]. If you have cancelled the ticket directly via the airline or the airline has cancelled the flight, please go to 'My bookings', select your booking, and click on 'Claim Refund' to initiate a refund request.
Once the refund is initiated, you will get an SMS and email about the refund details.) as if I did not file any refund. I have got an email as well on 07 August, 2020 with refund number as well. But yet they say now that they are no refunds filed for this booking.

At the same time now I can't see my booking in claim refund as well. Not sure why it did not show my booking if I did not file refund yet. Strangely my earlier communications with Yatra also not listed anymore on Yatra site, they are wiped off.

Couple of weeks back I again tried reaching Yatra and they asked me to share either Passenger Bank Details or Yatra Acct Holder Bank Details to process refund. I replied with my Yatra Acct Holder Bank Details but the response I got is Yatra Acct Holder is not you (the details I shared) but the Passenger. I replied with details of Yatra Acct with screenshot and there after no response at all even after multiple followups almost every day.

Below are my booking details,

Yatra Booking Reference: YT39620183
Booking Date: 20 April, 2020
Flight: Air India(AI - 9537)
From: Visakhapatnam
To: Hyderabad

Please respond as soon as possible. Thank you.

1.) During Flight Booking, I Had Added Extra Baggage For 5Kgs. But After Payment The Extra Baggage Was Not Included Due To Yatra's Technical Issues Due To Which I Had To Pay Extra At The Airport Counter .Extra Baggage Cost Is Lesser At The Time Of Flight Booking Than Paying At Airport Counter . (Loss Of Rs.4000)
2.) Also Yatra Was Running A Promo Discount Offer Of Rs.700/Pax But I Was Given A Discount Of Only Rs.600/Pax (Loss Of Rs.200)

PNR: ZETFMX

Hi,

Due to the pandemic, our flights to Amritsar, Leh and Jammu.

Yatra had initiated a refund but hasn't made the payment in over a year. They have over 1, 00, 000 of our money which they need to refund.

First;y, they do not have a customer care number for flight refunds. They only provide e-mail address to which they have not replied to in over a month after multiple follow-ups.