Yatra Online / YatraTrip.in Complaints & Reviews

Hi sir,

I was trying to book hotel for 3 night stay using Yatra Mobile App. I decided to pay using GPay (google pay) App and payment was successful. However, after landing back to Yatra App nothing happened. My booking did not happen at all and no booking information only.

I tried calling customer service but they asked me to send email to [protected]@yatra.com

After sending email, I did not assigned any executive to solve my issue. I'm helpless now. Please try to get me refund of my money.

I made a booking on Yatra website for a hotel on 21/09/2021 . Amount was deducted but due to unknown reasons my booking was unsuccessful. Tried contacting their Customer care which was of no use . Messaged their Email id, but that too turned out to be of no value. Lost my interview too by not reaching on time. So please atleast give my money back .

I booked 3 rooms through yatra.com 17/09/21.
The amount for my bolking got deducted but i didnt receive any booking confirmation.upon calling the toll free number the ivr said pls write to us as we have staff issues so then after writing to them they are giving no response.instead we get a mail that our problem is there priority.
This is by far the most hopeless site for booking your travel.

Hi i am complaining about my flight cancellation refund. My flight under ref#[protected] for July 3rd. Which was cancelled by airlines due to Covid 19 restrictions.

I was told that the refund will be done with in 60 days. It is over 60 days now and refund is still not done. Please look into this matter and get the refund updated in my e-cash wallet. I want to book my next flight to India as soon as possible. Just waiting for the refund.

Also i was told that there will be an additional deduction from the refund for yatra convenience fee. I don't want to pay this because the cancellation was done by the air India, not me.
Please do not charge the convenience fee on cancellation and refund the full money as soon as a possible.

I have booked a Air India flight ticket from Jabalpur to Delhi on 30th Apr21 of Rs.4549/- for 05th May21 through Yatra.com mobile app. But during lockdown flight was cancelled by Airlines. I called up to Air India customer care and they informed me that they will process my full refund of Rs.4549/- within 5 working days. But I haven't received yet. Again I called up to Air India many times but they answered me that speak with the Yatra.com where you have booked the ticket. And when I called up to Yatra.com they said once they will received the refund from Airlines then they will process my refund. It's more than 4 months now and I haven't received my refund yet. I regularly call up to Yatra.com and even sent an emails as well but not still not getting my refund.

Please help me out to get my refund of Rs.4549/-.

Hi,
I have booked ticket for darbhanga to Pune on 10 may and cancelled one month before that. I have got the message my money will partially refunded but it's being 3 month still I have not got my money. Please look it into matter I don't want to loose hard earned money. I have messaged and mailed but still didn't got my money back.

My ticket cancellation fees have not yet been returned. On November 19, 2020, I canceled my ticket. I sent several emails to yatra infoservice and received the same response "We regret to notify you that your airline refund has been delayed. To follow up on your refund request, we're working closely with our airline partners." I want my money back, not an apology. Please, do the needful!

Ref[protected]. Refund not yet received. Cancelled on 28 aug 2021. Do the needful. Regards

Yatra is not refunding my money for flight ticket though airline refunded the ticket.

I sent mail so many times but no proper reply. They are asking me login to check the status.

When i checked the status the ticket was available.
Booking reference number is[protected]

Dear team
I booked a ticket from Ananthapur to Madurai in yatra app on 1st sept 2021 for orange travels and paid the payment through paytm at sum 1653 and got deducted from my bank account and ticket not issues yet i mailed to [protected]@yatra.com but no response till yet please resolve my issue so as to book another ticket

Name on booking : D BHAVANI
contact num: [protected]
Ticket issued from yatra acc: d.[protected]@gmail.com

Have booked a room in howard johnson bangalore in the name of Gokul nath by app the amount is deducted still haven’t received any mail or booking confirmation..have reached out to yatra multiple times but no proper response my email id is [protected]@gmail.com

Transaction history from google pay to yatra

This is regarding refund of E ticket no[protected] of a senior citizen person which yatra has processed from its own and taken refund from Air India without any request initiated from my side (Traveller side). Due to which we have faced so many difficulties and 35000 expense on funds for booking the new ticket .

After long chain of followup on calls and mails Yatra responded that they will give only Rs 13000 against Rs 35000 ticket and also intimated that refund is auto processed from Airlines and we can not do anything about the deductions made by airlines.

I Have bought ticket from Yatra and yatra is responsible for any deductions made by auto processed refund from Airlines or if it is from Yatra. When traveller have not initiated refund why traveller bear the deductions that too 23000 Rs deduction.

Ticket details and events details are as below:

This ticket was originally booked from Yatra for travel of delhi to Chicago and Chicago to delhi in 2020 which we could not use due to lockdown and rescheduled it for 2021 from AIR INDIA office for following dates:

Traveler details- Shri Bhagwan tyagi

16 March 2021 - Delhi to Chicago
23 Jul 2021 - Chicago to Delhi

My father Shri Bhagwan tyagi boarded the flight on 16 March 2021 successfully. when I called Air India to change the date of 23 July 2021 which is scheduled from Chicago to delhi, it was informed by Air India representatives that Yatra has already taken refund for this ticket.

Now Yatra is telling me that they have not processed the refund and airlines did.

Issue is that both airlines and Yatra getting benefitted out of it and deductions of tune of Rs 23000 bear by traveller for no fault. I request this forum to initiate action against the same and penalize Yatra for his actions which not only harassing their customers by doing frauds monetray but also giving mental harrasement to do all these things. and reuest to refund my entire amount

Hi

I booked two tickets with Yatra.com. Please find the ticket details below.

Name:- Jagdish Kumawat
PNR:- D2LVPZ
YATRA REF NO:[protected]

Name:- Mahavir Prasad
PNR:- X1P9SC
YATRA REF NO:[protected]

I missed the flight so I asked AirAsia to refund me No Show money so AirAsia have refunded my No Show money but Yatra is refusing to refund the money. Yatra is saying that I need to pay convenience fee again but I already paid the convenience fee to them while buying the ticket. Yatra.com is not even have helpline number to talk to them and resolve the issue.

I am suffering from chronic pancreatits . last month on a thutsday I tried to get appointment at GUT deptt.on phone no.[protected] at 8.35.but i was told that your case is with doctor Harshal. And booking will be made on Tuesday now.On tuesday i contacted the HOD of GUT. She promised me to to get connected with the doctor but i couldn't contact. Today is Tuesday .At about 8.45 On the phone no.given above i was asked to make appointment on Thursday.My card no.is[protected] deptt.is GUT. pl make appo

Mentally Traumatized By Mr. Kumar Abhinav/Mr.Akash Upadhyay, Made Payment of Rs.128750, For A ticket issuance, Reference Number[protected], When I called 5-10 Times they are saying allow 2 hours, now saying 24-48 Hours, who will compensate if fare increases by tomorrow, I told them to issue the ticket or refund back the amount, they said wait for 24-48 hours. Please Its a request to take strict action against them.

My booking Id is[protected].Already I had overviewed my refund status over and over again as it is still under process.As it is already been 5+months.When I contacted the British airways they are asking me to contact them through you.I had waited recklessly. Do the need for this and contact them to do this quickly and kindly update the details on the informations as soon as possible

Tried to book the Big bus in yatra bus is not booked but amount is deducted

This is regarding refund of E ticket no[protected] which yatra has processed from its own and taken refund from Air India and not processed amount to me and not even informed me that they have taken refund of the ticket.

This ticket was originally booked from Yatra for travel of delhi to Chicago and Chicago to delhi in 2020 which we could not use due to lockdown and rescheduled it for 2021 from AIR INDIA office for following dates:

Traveler details- Shri Bhagwan tyagi

16 March 2021 - Delhi to Chicago
23 Jul 2021 - Chicago to Delhi

My father Shri Bhagwan tyagi boarded the flight on 16 March 2021 successfully. when I called Air India in may 2021 to change the travel date of 23 July 2021 which is scheduled from Chicago to delhi, it was informed by Air India representatives that Yatra has already taken refund for this ticket.

I have mailed no of times called numerous times but they just tell wait 3-5 days and all. They just sitting on my money from months and harrasing their customers.

Please do the needful and request to give directions to Yatra to give refund and also have to pay for mental harrasement also.

Pls note this people has not confirmed my bookin and coustomer care is not responding, even amount has been deducted my booking number[protected] atleast cancel my booking and refund it i will book in other website

Hello my self muhammad yusuf khan … i have booked ticket through yatra.com for flight from lko to patna of 2nd august which has been cancelled at 21st of this july has not been refunded … will you kindly assist me with my issue please .. Reply me With a Great Response