Yatra Online / YatraTrip.in Complaints & Reviews

I tried to book a hotel on 01/04/21 through sbi net banking
The payment was successful but while redirecting the session expired
The booking was not successful
So i tried again and made the booking
I need refund
Email- [protected]@ymail.com
Rs.13148

I tried to book a hotel on 01/04/21 through Google pay
the amount got debited but the yatra app crashed and the booking was not confirmed
So i Booked the hotel again
I need refund
Email- [protected]@gmail.com

My money is debitted from the bank and payment failed and bus ticket is not booked.I try to reach the yatra customer care by sending email, they did not bother about it .I want my money back

My money is debitted and bus ticket is not confirmed.I send emails and complaint but they do not bother about tat .I want my money back

Hello,

I would like to complain about Yatra.com as they have not initiated my refund for cancelled flight for Jan 2021.
On top of it yatra do not provide timely and appropriate response instead it provides fake and misleading statement of its company.
I have been emailing since Jan 2021 for my refund.

They do not provide response over email firstly nor they provide correct response.
Sometime they say my all booking has been cancelled and refund is initiated and will received in 7-15 days.
whereas I had only cancelled one ticket after communicating the same they do not even responds as what is the status or any information about my cancelled flight.

After 2 months they responded that my refund is done and from bank it will take 7-9 days, today its more than a month and even after following up I get no response from such reputed firm.

I see immense disinterest towards customers concern and they do not even value the customer or do any efforts to retain them.
Please help me to get refund from Yatra.

Please also find details of the cancelled flight.

Booking reference number[protected].
For PNR(DSJM7L)

Ticket Cost: INR 5411
Airline Cancellation Penalty Deducted: INR 3000
Refund from Airlines: INR 2411
Promotional Discount Deducted: INR 500
Yatra Service Fee Deducted: INR 400
Total Refund Amount: INR 1511

Sir,
This is regarding refund reference no.[protected]. It's one year still have not received amount from your end. Your nos are working. Air line too have refunded to you but you people are not refunding amount. Spice jet have refunded to you but you people have kept it in ecash. Which we cannot use Total amount have to received from you 30600. But still not received.
Request you to refund whole amount.
Regards
Kiran Ghogare..

I cancelled my confirmed train ticket Ref no.[protected], on 12/03/2021. I was informed that the the refund of Rs.3350-00
will be credit in few days.
till today(24/03/2021) I have not received the refund.

Today I tried to book flight from HYD to Raipur for 2adult I got the payment linked while booking on your site yatra.com through UPI payment BHIM app which I approve the payment and the Amount deducted from my account through UPI Ref no[protected] for Amount Rs 8832.00 on[protected]:05:08.
But when I didn't got confirmation from yatra.com
Please do the needful to return my amount.
[protected]@gmail.com

I had scheduled a flight from Sharjah to Trivandrum on March 1st through Yatra, but the flight got cancelled. I had contacted the airlines and they refunded the amount back to Yatra. Upon claiming my refund on the app, they asked if I'd like to claim the money back to my bank account, for which I opted the same. Its been almost 3weeks and the refund has not yet been credited to my account. I've already emailed the complaint multiple times, yet no response. Also, the refund due shown in the app is almost 1000rs short.
Booking Ref no:[protected]

I have booked my ticket from Raipur to Jaipur via Air India flight for 19th March. The payment was made via Gpay. The payment has been deducted from my account but no ticket / booking confirmation received.
Have written multiple mails to yatra team since yesterday but no response. The flight booking is of today 19th March 2021.
Even spoke to Air India team and they do not have booking by our name

Hi Team,

While booking a ticket using UPI transaction
on 12/03/2021 around 19:16, the transaction failed but the money Rs.3295 got deducted from my account.
Could you please help me in the refund process ?

I have provided the screenshot for your reference .
Please let me know if you need any more details.

I provided the email id - amritpal.[protected]@gmail.com and phone number as [protected] while booking.

Thank you,

Dear Sir

We booked ticket on 18 Feb 2021 for 20 March 2021 from Raipur to Mumbai (Air India).

We cancelled ticket for some reason. But we yet not received any communication from Yatra End.

Please do needful and inform.

We have booked Air ticket of Air India Flight on 28 Feb 2021 for 20 March 2021 from Raipur To Mumbai.

Due to avoidable circumstances, we have canceled our tickets on 22 Feb 2021. Yet we have not received the refund amount.

Please inform the refund status.

Dear Sir/Ma'am,

Our guest stayed in your hotel on following date: 18th January 2021 (Check-In) to 19th January 2021 (Check-Out).
Kindly send the Hotel GST Tax Invoice as asked by our Audit and Accounts team.

Guest Name: Rakesh Gupta
Travel Date: 18th January 2021 (Check-In) to 19th January 2021 (Check-Out)

Booking Reference: YT40791594
Super PNR :[protected]

Company GSTIN: 07AAACE0255C1ZB
Company Name: Express Roadways Private Limited

Regards
NISHANT GUPTA

We booked a Room in Devashree comforts, Bangalore on 7th March 2021 through Yatra.com
After reaching reception we came to know that, hotel management has changed long back and denied the booking

I booked to and from tickets last year from Yatra. For onward journey I booked Indigo flight and for Return, it was SPICEJET. Both the flights were cancelled due to lockdown. Indigo promptly issued refund and Yatra processed the refund to my account. However, for SpiceJet, the airlines delayed the refund. After several follow ups, I found out that SpiceJet has issued the refund as well. Yatra keeps stating that SpiceJet has issued credit shell but I have clear email confirmation from Spicejet that the actual amount itself has been refunded to Yatra. Yatra fails to credit the amount to my account despite several follows. Its just disgusting behaviour and feel very cheated.

In January 2020 i booked two return tickets between Copenhagen, Denmark and Kolkata, India for myself and my wife of Air India to travel in April from Yatra.com . Then COVID stuck and all the flights were cancelled. Later India Govt. and Air lines announce that all the tickets can be rescheduled. But in August 2020, AIR INDIA (my airlines in this case) stopped all flights between Copenhagen, Denmark and Kolkata, India. So my ticket became null and void. So when i reached out to yatra in September 2020 they informed my ticket will be refunded in full and request is already raised. But since then my refund is stuck and Yatra is still not taking any proper action. For last six months the only answer i am getting is that request is pending from airlines end. Hence i contacted Air India from my end and they clearly mentioned that as it is 3rd party ticket hence responsibility lies with Yatra to get the refund completed not with them. Now i am raising this concern so that proper action can be taken and i get my money refunded as soon as possible.

Hi Team,

While booking a ticket using SBI Net Banking on 02/03/2021 around 13:34, the transaction failed but the money Rs.9816 got deducted from my account.
Could you please help me in the refund process ?

I have made 2 successful transactions after that using my debit card. I have provided the screenshot for your reference .
Please let me know if you need any more details.

I provided the email id - tanmay.[protected]@gmail.com and phone number as 9836xxx678 while booking.

Thank you,

I cancelled my tickets within 24hrs and a 3 weeks in advance. I was promised that my payment would be credited to the payment source but they held partial amount in ewallet. I want my money back at any cost.

Money has been deducted from my account but it showed booking unconfirmed and now i can't access that and customer services is also not replying. My mail id used for transaction was ab[protected]@gmail.com