Yatra Online / YatraTrip.in Complaints & Reviews

I had booked my flight tickets in December 2020 and also cancelled in a week the refund was promised by yatra but it's been 2 month and I havent received any money and nor there is any contact number to get the refund status.
Booking Id:[protected]
Mail ID [protected]@gmail.com

Flight PNR: PQQNHR
Yatra booking reference:[protected]
Refund amount: 10407/-

We had booked a round trip flight from Bangalore to Delhi for 12th April, 2020. Since the nationwide COVID lockdown had started, all flights were cancelled & we are supposed to be given full refund.

We are yet to receive the refund for New Delhi to Bangalore leg of the trip, which amounts to a refund of ~10k.
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This email is regarding your refund request under booking reference number[protected]Indigo Pnr no..PIYM7M
Ticket Cost: INR 3679
Airline Cancellation Penalty Deducted: Nil
Refund from Airlines: INR 3679
Promotional Discount Deducted: INR 147
Yatra Service Fee Deducted: Nil
Total Refund Amount: INR 3532

I haven't received the refund till date. No response on email as well.

Deepa
[protected]

I tried to book tickets from Bangalore to Goa and Goa to Bangalore from yatra and payment got deducted and due to some technical issues from yatra tickets didn’t get booked. I tried to reach out to them with several mails. But I have not heard back from them. It’s not a small amount. It is RS 15000. I don’t know why they have opened business if their Customer support sucks

I've followed as per the instructions given by the yatra app but the ticket isn't confirmed which shows failed but the amount debited from my bank account which is ridiculous. Fraud people don't ever use this app very worst customer service. Why there is no phone support for train and bus tickets which is only available for flights. Even a food delivery app have phone support why should not u.???? Just remove bus and train booking from your app.

Dear Sir,

I have paid for Rs.1883 to Yatra.com on dated.[protected] for Hotel Booking and After this booking cancelled from my end.

Yatra confirm that Refund Amount of Rs.1883 processed on dtd.[protected] but till date not received refund in my bank account.

Yatra not send me refund and cheat with me.

Remark :

Yatra Booking ID :[protected] / Booked on[protected]
Yatra Refund RRN :[protected]
Yatra Payment Gatway ID : Pay_G4G2r4AwJuYfJH

I have booked tikets for trip from Chennai to Varanasi and back to Chennai - INDIGO - Airlines which got cancelled due to flight cancellation and INDIGO informed they have given the amount to Agent - Yatra.com. in the month of April & July 2020 itself. as detailed below. But till this date I have not received the refund amount from Yatra.Com.
PBR Ref: Refund Amount Paid by INDIGO ON

DL8MMQ Rs.8636 12.07.2020
NEBTNY Rs.8268 12.07.2020
HGHJ5P Rs.2268 09.04.2020
VWZGKN Rs.2638 09.04.2020

The above details were given by Airlines INDIGO while cotacting them for using the amount which were kept in Credit shell and subsequently paid to the Agent Yatra.Com, who have not paid the amount received by them to Us even after laple of 7 to 1o months.

Kindly inform me the present position of my refund amount.
Thanking you
K.S.Sankaran
Cell: [protected]

Sir,
I have booked tikets for our Travel to Varanasi and Return from Varanasi with the following PNR nos

DL8MMQ - INDIGO - Amt.8636 - Paid by INDIGO 12.07.2020
NEBTNY - INDIGO - Amt .8268 Paid by INDIGO 12.07.2020
HGBTNY - INDIGO - Amt.2268 Paid by INDIGO 09.04.2020
VWZGKN - INDIGO- AMT.2638 Paid by INDIGO 09.04.2020

On contacting the concerned Airlines - INDIGO - They informed that
they have PAID the respective amount to YOURSELF on the dates given above.
But till this date no amount was received by me.
Kindly inform me the present status of amount to be received by myself.
Thanking you
K.S.Sankaran
Cell : [protected]

I tried booking a flight yesterday for a roundtrip of Delhi to Goa. After transacting through UPI, My payment of rs 9832 got deducted but it showed that my booking did not take place. There is no response from the email ID listed on the platform too. Many others are facing this issue too and it's horrible! I need to book it soon but my money is stuck with Yatra.com.
There is no customer care number as well!
I'am attaching a picture of my transaction.

My bus journey booking from Durgapur to Kolkata on Shyamoli Paribahan failed but money deducted from my Freecharge account.

Date of booking: 26.1.21
Email: [protected]@gmail.com
Bank: Freecharge
Order I’d : 022601210068540152933965
Yatra booking I’d :[protected]
Amount:349
See attached Freecharge receipt

My Booking With YATRA
Reference Number[protected] and Hotel Confirmation Number: YAT[protected]

Payment was made for the above booking number mentioned and Yatra website confirmed the booking, but the hotel rejected this booking.

Checkin was at 12.00hrs on 24th January but instead of multiple complaints, yatra is not responding,
Complaint(request id) no. 27051474 Was raised by me but not resolved and again i have raised feedback for the same complaint.

All this Customer Support No.[protected] and email ID: [protected]@yatra.com provided by them seems to be fake, Since No calls were attended by them.

After many complaints,
they have replied a mail (that too after my supposed checkout time), as follows,

Dear Mr. Kumar,

Greetings from Yatra.com!

This is in regards to your booking under reference number[protected].

We apologize for the inconvenience caused to you. This needs to be investigated with the hotel, which may take up to 24-48 Hours. Our service team shall contact you shortly with an update.

We appreciate your patience and suggest you to consider this issue in isolation and not a representation of regular services we provide to our customers.

Regards,
Nikita Upadhyay

Hotel Services Team

Email: [protected]@yatra.com

Yatra Online Pvt. Ltd.

Now even after repeated complaints through emails, Yatra is not responding and have not made any refund.
Not even a single courtesy call from them.

VERY VERY POOR CUSTOMER SUPPORT

I have booked bus ticket using yatra app.my ticket was not confirmed but ticket amount has been deducted from my bank account.please refund my amount.

I booked a ticket for my friend and had to immediately cancel due to a spelling mistake. I immediately got it cancelled via Indigo airlines and booked another ticket from Yatra.com

Since then indigo claims to have refunded the amount to Yatra but there has been no confirmation from Yatra. It says to wait 48 hours but it's been more than 2 weeks now. I can't talk to a customer care executive and no one is replying on the email. This is distressing.

Cancelled PNR : QJJC3Z
Name : Isha Gupta

Reference Number :[protected]

Please let me know how I can claim my refund. Already did the obvious from the app. Need further assistance.

Thank you

Booked flight ticket on yatra website, Amount deducted in my pnb account on two times but booked one flight ticket.
Dear sir,
I faced problem on 08 nov 2020, doing the transaction online through pnb internet banking, amount had been deducted in two times in my pnb account but i have received one ticket only i complicated yatra web site but not any good response, till now the deducted money does not refund to my account, so i kindly request you please take a look at this issue and solve problem as soon as possible all supporting documents have been attached along with this application.
Payu transaction id :[protected]
Another transaction id:[protected]
Transferred from bnb account no:[protected]
Deducted amount was 29630/-
Thank u sir.
Three months compliated but not good response from yatra.

My air tickets to Dubai were cancelled by the airline itself, and they have spoken to me and said I will recieve a 100% refund. I had booked it through Yatra website, and when i go to claim my refund, it still says that 18000₹ will be airline cancellation charges. Tried contacting Yatra through calls and emails both MULTIPLE times but have received no resolution. Please please help.

My flight tickets for march 2020 is not refunded yet. Its been mail going forward and backward. Nothing helping me.

Payment deducted from my bank account but I did not receive any booking confirmation. Hotel booking. [protected]@gmail.com

Hi

I booked a cab service in yatra.com from mobile:- [protected]. money got deducted and booking not happened.we tried to reach out to you. Due to your pathetic customer service we are not able to contact.
Please let us know when can we get our refund. Below are the details of transaction.

Your Acc XX354006 is debited for INR 3693.00 on 24-Jan-21 towards [protected]@indus. UPI Ref No[protected].

I cancelled my air india ticket booked through yatra due to rescheduling of flight and AirIndia has the process to initiate the refund only if the agent i.e. yatra (in my case) initiate the process from their end. Even after repeated emails to yatra from the last 2 months for claiming the refund the company haven't taken any action and the airline team is also not helping. They don't even have a helpline number for airlines customers. Its really frustrating and i will not want to book any tickets through them again.

Amount is deducted from my account. But no message or email received.please help