Yatra Online / YatraTrip.in Complaints & Reviews

Money has been deducted from my account but it showed booking unconfirmed and now i can't access that and customer services is also not replying. My mail id used for transaction was ab[protected]@gmail.com

Hello, this is to bring to your notice that my flight tickets i had booked is not confirmed but my money is already deducted.

Bus Cancelled by operator, I booked bus in yatra.com but got cancellation message from ABHIBUS with Same PNR Number AT[protected] and I confirmed with bus operator as well. All the relevant Screenshots have been attached, no response from yatra even after several emails and no customer care number for yatra.

Please do needful

I booked a Lodge using Yatra.com.
Booked Lodge: Aruna Lodge
Location: Gingee
Booking ID: TG:27057231
Check in : 24th Jan and Check out: 25th Jan
When I reached the location, I was informed by Aruna Lodge owner that he never registered his Lodge in any online booking portal.
I tried calling customer care of Yatra but no one picked. I even dropped an email to support I'd but got a reply after 2 days.If Yatra cannot verify in person then why getting listed as service provider. It's we the common people who is struggling when the service is not provided.
Either they have to properly verify the location in person else attend the customer when they need help with valid customer support.
More over Yatra charged over 3000rs for ac room but the actual room rent is just 1500rs as updated by Aruna Lodge owner.
This seems to be new kind of scam and Yatra seems to be supporting the scammers instead of customers which I feel by the way I got reply for the complain email

Booking ref[protected] . The airlines had cancelled the flight and raised a full refund 12402 to yatra . But still yatra is not yet processed to my bank account . It’s been nearly 9months . No one is responding to my emails and no customer call service to speak to their representatives

My flight ticket was cancelled by the airline due to covid and they have refunded my money to Yatra. In my Yatra account the money is reflected (only half of the total money paid). Now I need to travel but I am unable to do the booking at Yatra website. When I try to login to the Yatra website it suggests to logon to new website which I cannot do so. When my brother tries to login to the new website he is able to do so with his email ID. This looks like Yatra is purposefully avoiding me to login since I have credit in my account.

I have booked round trip flight ticket from indore to goa payment deducted but ticket not booked yet. there is no option available to talk to coustomer care please help me out.

I want my refund, i was booked a hotel from yatra.com and i am not reached the hotel from some problems .
So I cancelled my hotel booking
But no response from yatra.com

I had booked my flight tickets in December 2020 and also cancelled in a week the refund was promised by yatra but it's been 2 month and I havent received any money and nor there is any contact number to get the refund status.
Booking Id:[protected]
Mail ID [protected]@gmail.com

Flight PNR: PQQNHR
Yatra booking reference:[protected]
Refund amount: 10407/-

We had booked a round trip flight from Bangalore to Delhi for 12th April, 2020. Since the nationwide COVID lockdown had started, all flights were cancelled & we are supposed to be given full refund.

We are yet to receive the refund for New Delhi to Bangalore leg of the trip, which amounts to a refund of ~10k.

Whenever I press the button to process my refund, I get a message that the airlines has accepted my request & my ARN details will shared shortly, but that never happens. I have now attempted this multiple times over last 1-2 weeks.

I also filed an official complaint with Yatra (id:[protected], but that got closed multiple times without any proper communication (image attached)

Please help us get the refund.

This email is regarding your refund request under booking reference number[protected]Indigo Pnr no..PIYM7M
Ticket Cost: INR 3679
Airline Cancellation Penalty Deducted: Nil
Refund from Airlines: INR 3679
Promotional Discount Deducted: INR 147
Yatra Service Fee Deducted: Nil
Total Refund Amount: INR 3532

I haven't received the refund till date. No response on email as well.

Deepa
[protected]

I tried to book tickets from Bangalore to Goa and Goa to Bangalore from yatra and payment got deducted and due to some technical issues from yatra tickets didn’t get booked. I tried to reach out to them with several mails. But I have not heard back from them. It’s not a small amount. It is RS 15000. I don’t know why they have opened business if their Customer support sucks

I've followed as per the instructions given by the yatra app but the ticket isn't confirmed which shows failed but the amount debited from my bank account which is ridiculous. Fraud people don't ever use this app very worst customer service. Why there is no phone support for train and bus tickets which is only available for flights. Even a food delivery app have phone support why should not u.???? Just remove bus and train booking from your app.

Dear Sir,

I have paid for Rs.1883 to Yatra.com on dated.[protected] for Hotel Booking and After this booking cancelled from my end.

Yatra confirm that Refund Amount of Rs.1883 processed on dtd.[protected] but till date not received refund in my bank account.

Yatra not send me refund and cheat with me.

Remark :

Yatra Booking ID :[protected] / Booked on[protected]
Yatra Refund RRN :[protected]
Yatra Payment Gatway ID : Pay_G4G2r4AwJuYfJH

I have booked tikets for trip from Chennai to Varanasi and back to Chennai - INDIGO - Airlines which got cancelled due to flight cancellation and INDIGO informed they have given the amount to Agent - Yatra.com. in the month of April & July 2020 itself. as detailed below. But till this date I have not received the refund amount from Yatra.Com.
PBR Ref: Refund Amount Paid by INDIGO ON

DL8MMQ Rs.8636 12.07.2020
NEBTNY Rs.8268 12.07.2020
HGHJ5P Rs.2268 09.04.2020
VWZGKN Rs.2638 09.04.2020

The above details were given by Airlines INDIGO while cotacting them for using the amount which were kept in Credit shell and subsequently paid to the Agent Yatra.Com, who have not paid the amount received by them to Us even after laple of 7 to 1o months.

Kindly inform me the present position of my refund amount.
Thanking you
K.S.Sankaran
Cell: [protected]

Sir,
I have booked tikets for our Travel to Varanasi and Return from Varanasi with the following PNR nos

DL8MMQ - INDIGO - Amt.8636 - Paid by INDIGO 12.07.2020
NEBTNY - INDIGO - Amt .8268 Paid by INDIGO 12.07.2020
HGBTNY - INDIGO - Amt.2268 Paid by INDIGO 09.04.2020
VWZGKN - INDIGO- AMT.2638 Paid by INDIGO 09.04.2020

On contacting the concerned Airlines - INDIGO - They informed that
they have PAID the respective amount to YOURSELF on the dates given above.
But till this date no amount was received by me.
Kindly inform me the present status of amount to be received by myself.
Thanking you
K.S.Sankaran
Cell : [protected]

I tried booking a flight yesterday for a roundtrip of Delhi to Goa. After transacting through UPI, My payment of rs 9832 got deducted but it showed that my booking did not take place. There is no response from the email ID listed on the platform too. Many others are facing this issue too and it's horrible! I need to book it soon but my money is stuck with Yatra.com.
There is no customer care number as well!
I'am attaching a picture of my transaction.

My bus journey booking from Durgapur to Kolkata on Shyamoli Paribahan failed but money deducted from my Freecharge account.

Date of booking: 26.1.21
Email: [protected]@gmail.com
Bank: Freecharge
Order I’d : 022601210068540152933965
Yatra booking I’d :[protected]
Amount:349
See attached Freecharge receipt

My Booking With YATRA
Reference Number[protected] and Hotel Confirmation Number: YAT[protected]

Payment was made for the above booking number mentioned and Yatra website confirmed the booking, but the hotel rejected this booking.

Checkin was at 12.00hrs on 24th January but instead of multiple complaints, yatra is not responding,
Complaint(request id) no. 27051474 Was raised by me but not resolved and again i have raised feedback for the same complaint.

All this Customer Support No.[protected] and email ID: [protected]@yatra.com provided by them seems to be fake, Since No calls were attended by them.

After many complaints,
they have replied a mail (that too after my supposed checkout time), as follows,

Dear Mr. Kumar,

Greetings from Yatra.com!

This is in regards to your booking under reference number[protected].

We apologize for the inconvenience caused to you. This needs to be investigated with the hotel, which may take up to 24-48 Hours. Our service team shall contact you shortly with an update.

We appreciate your patience and suggest you to consider this issue in isolation and not a representation of regular services we provide to our customers.

Regards,
Nikita Upadhyay

Hotel Services Team

Email: [protected]@yatra.com

Yatra Online Pvt. Ltd.

Now even after repeated complaints through emails, Yatra is not responding and have not made any refund.
Not even a single courtesy call from them.

VERY VERY POOR CUSTOMER SUPPORT

I have booked bus ticket using yatra app.my ticket was not confirmed but ticket amount has been deducted from my bank account.please refund my amount.