Yatra Online / YatraTrip.in Complaints & Reviews

Address: India

I cancelled my air india ticket booked through yatra due to rescheduling of flight and AirIndia has the process to initiate the refund only if the agent i.e. yatra (in my case) initiate the process from their end. Even after repeated emails to yatra from the last 2 months for claiming the refund the company haven't taken any action and the airline team is also not helping. They don't even have a helpline number for airlines customers. Its really frustrating and i will not want to book any tickets through them again.

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Jan 26, 2021

Yatra Online / YatraTrip.in Customer Care's response Dear Priyanka,

Greetings from Yatra.com!

We would request you to kindly share your Yatra booking number for us to check and assist you accordingly.

Regards
Yatra Care

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Amount is deducted from my account. But no message or email received.please help

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 25, 2021

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Hi, Greetings from Yatra.com! We would request you to kindly share your email id and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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Booked on - 14 jan 2021
Booking ID[protected]
Bus operator- Hans travels (l) Pvt ltd.
I booked ticket from bhopal to Shivpuri & at last moment bus operator cancelled the bus, so i have to book another bus in urgency. The bus operator said you will get your refund but neither yatra & hans travel provided me my full refund.

+2 photos

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 24, 2021

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Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 24, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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I'm Dhruv Agrawal
Email- [protected]@gmail.com

I tried to book bus ticket (Delhi-Manali ) from Yatra.com on 22nd Dec, 2021 however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my google pay account .

I request this problem to be reached out to Yatra team by consumer complaint means, so that they resolve this out asap.

I have attached screenshot of my transaction & confirmation from yatra.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Jan 23, 2021

Updated by Dhruv305 I'm Dhruv Agrawal
Email- [protected]@gmail.com

I tried to book bus ticket (Delhi-Manali ) from Yatra.com on 22nd Dec, 2021 however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my google pay account .

I request this problem to be reached out to Yatra team by consumer complaint means, so that they resolve this out asap.

I have attached screenshot of my transaction & confirmation from yatra.

Verified Support

Jan 24, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We have forwarded the request to our concerned team to check the refund status and would update you, once we have received the update from team. Request your patience in the interim. Regards, Yatra Care

Verified Support

Jan 24, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Thank you for your patience. We have checked the payment status at our end, the payment has not been received. Your Bank should auto reverse the amount within 2-4 working days. Would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care

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Address: 1101, 11th Floor, Tower B, Unitech Cyber Park, Sector – 39, Gurgaon – 122001.

I had booked tickets(The booking reference number YT[protected] on 17.01.20 for travel on 20.06.20. The airline cancelled the flight due to Covid restrictions. Since June following up with Yatra.com for refund of tickets. Every mail was responded with the refund will be credited in your account in 7 to 10days. Later on October 13th posted my grievance on this FB page, i was asked to furnish bank details, the same was mailed to customer care. But till date the refund has not been credited. Its been so long Yatra has not cleared this issue. I had also booked few tickets with other travel agency, they had refunded the same in July 2020 itself.

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. Regards, Yatra Care

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A

A.Joy

from Noida, Uttar Pradesh

Jan 23, 2021

Hi...This is the response I have got yesterday after posting a complaint in yatra.com and in this platform. Regards, A.Joy

Greetings from Yatra.com!

This is in reference to your query dated 11/01/21 under booking reference number[protected] .

We would like to inform you that we have shared the NEFT details with the concern team and refund will be initiated within 15days from our end.

Please feel free to get in touch with us for further assistance.

We thank you for your patience and patronage.

Note: Please do not amend the subject line while replying.

Regards,
Dattatray Shelar

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Yatra Online / YatraTrip.in Customer Care's response, Jan 24, 2021

Verified Support

Hi, Greetings from Yatra.com! Your refund request is in queue from our end. Request you to kindly wait for the shared turn around time . Regards, Yatra Care

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Address: Gurugram

* Yatra Booking Reference[protected]
* Already refunded to Yatra by Indigo
* No communication on refund from Yatra side
* Even after many mails, they are delaying it since 8th Oct'20
* Every time I follow up they just write that you will receive the refund in your account, but till date no resolution
* Need immediate refund from Yatra as resolution

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 3-4 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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I have booked at Country Inn & Suites By Radisson, Panjim Goa using yatra.com website and also paid the amount. I received the confirmation mail from the yatra.com but no confirmation from the hotel.

Upon contacting the hotel, i was shocked to know that they have not received any booking and the confirmation mail and booking id from the yatra.com was not valid. I tried contacting the yatra.com several times but to no avail and only bots are replying. Sending email to [protected]@yatra.com also was of no use.

Booking ID[protected]

Never use the yatra.com. They don't inform the Hotel after booking.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Jan 22, 2021

Updated by suryateja_ Booking id[protected]
Hotel Confirmation Number: YAT[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 21, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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suryateja_'s [Complaint's author] reply, Jan 22, 2021

Booking id - 1901210108361

Hotel Confirmation Number: YAT0007506325

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 21, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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suryateja_'s [Complaint's author] reply, Jan 23, 2021

Booking id - 1901210108361

Hotel Confirmation Number: YAT0007506325

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 25, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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Sir we send you several mail regarding credit note against flight from del to sri nagar but no response comes from your side.
Please contact us and corporate with us

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 21, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 21, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 21, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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The flight which I booked for 27th March got cancelled. The airlines have processed the refund from their end, but the amount has not been returned by Yatra agency itself till now. They do not even respond on the emails other than
in the form the of automated computer generated responses. I wonder why they don't even have any customer care number for domestic flights support.

Kindly process the refund as soon as possible. My trust in your company/app which I have been using for many years have gone for toss now.

Aug 10, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2021

Yatra Online / YatraTrip.in Customer Care's response Dear Rupali,

Greetings from Yatra.com!

We would request you to kindly share your Yatra booking number for us to check and assist you.

Regards
Yatra Care

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Despite several emails to [protected]@yatra.com,
[protected]@yatra.com,
[protected]@yatra.com
I am not able to get my refund that was issued by goair for pnr J62DPC. I am sending am email since[protected].
I had also received a response from yatra confirming thag I will be getting refund but it's not getting issued.
Not sure how to deal with this.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 20, 2021

Verified Support

Dear Sourabh,

Greetings from Yatra.com!

As we checked you were already in contact with our support team related to your concern/query and required information/details were shared with you against communication Ref No. YA: 27007517. For further assistance kindly write back on the same email thread for our team to check and assist you better.

Regards,
Yatra Care

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Hi, i had booked my tickets from yatra dated 20 Apr 2020 costing Rs2232. Due to lock down, the Air India flight was cancelled. I had checked with the airlines, and they confirmed to refund the entire amount once Yatra raises the request.
I have been chasinng Yatra customer care to take action on the same but nothing is being done and i am not getting any reply from Yatra.com.

Booking Reference: Z9HQB
Air India ticket:[protected]

Regards,
Manju

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Jan 20, 2021

Yatra Online / YatraTrip.in Customer Care's response Dear Akhil,

Greetings from Yatra.com!

We would want to inform you that your refund request application has been already raised with the airline under RA no.[protected]. We would request you to kindly wait for 30-35 working days or more for the airline to authorized the RA for the refund.

Regards
Yatra Care

Mar 11, 2021

Updated by Akhil Bhattar Hi, till now i have not received the refund. Can you please update on the same?

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Address: Om Sai Nagar, mauda, dist. Nagpur, 441104

Hello yatra,
I am Rohit Chaurasiya my login number is [protected], today evening I booked my flight from Nagpur to Pune and for that I have paid 3303 Rs. But i haven't received any ticket and i can't see any booking data in my booking option. I am uploading screenshots for your reference please look into this and do the needful.

+3 photos

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 21, 2021

Verified Support

Dear Rohit,

Greetings from Yatra.com!

Please accept our sincere apologies for the inconvenience caused to you.

This is in reference to your query under booking reference number[protected]

We would like to inform you that your amount of INR 3303 is auto refunded from our end in the same mode of payment through which you have made the booking.

Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

Thank you for your patience and cooperation.

Regards,
Yatra Care

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Booking number[protected], yatra emailed me that refund has been already processed and the amount 28261.0 Rupees will get transfer to my bank account. But still the amount is not credited to my bank account, even various times I checked with Bank officers as well. There is no thread of the refund under Bank Transaction ID [protected] which yatra has provided to me. It's a pathetic process now to get my own money. Please help asap.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 18, 2021

Verified Support

Dear Anuradha,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share with us your Yatra booking number for us to check and assist you.

Regards
Yatra Care

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Dear concern,

We tried to cancel our flight tickets reference no.[protected],[protected],[protected],[protected].

By using our Yatra login but it is not working so we cancelled the tickets directly from airlines. Now our refund will be done by your side so please let me know the duration of processing refund.

I tried every link as well as your website but nothing is working there is no one to answer my queries. I feel like I m stuck in a very bad services.
It is a worst experience with Yatra.com.
If possible, please provide me a contact number from where I can get all the details and status update.

Thank you

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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I booked flight ticket from yatra.com for nag to blr. Money got deducted from my account but my ticket is not confirmed.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 16, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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Website: Yatra.com

I have booked flight ticket from nagpur to Bangalore but i have not received any confirmation regarding that and money has been deducted from my account.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 16, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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I as trying to book bus ticket on 4 th jan 221 from mount abu to jaipur, i made payment through google pay but no ticket was generated.
till now amount has not been refunded even i have mailed yatra 5-6 times but no reply recieved.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Dear Sudeep,

Greetings from Yatra.com!

We regret the inconvenience caused. We request you to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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sudeeppareek's [Complaint's author] reply, Jan 23, 2021

Date of Transaction-04.01.2021
Payment mode (Credit Card/Debit Card or net banking)-Google Pay
Bank Name- Google Pay/HDFC bank
Amount Charged-1546
Transaction reference provided by the bank-upi transaction id 100420104677
Email ID (Used while booking)- [email protected]

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Dear Sudeep,

Greetings from Yatra.com!

We regret the inconvenience caused. We request you to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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sudeeppareek's [Complaint's author] reply, Jan 26, 2021

Date of Transaction-04.01.2021
Payment mode (Credit Card/Debit Card or net banking)-Google Pay
Bank Name- Google Pay/HDFC bank
Amount Charged-1546
Transaction reference provided by the bank-upi transaction id 100420104677
Email ID (Used while booking)- [email protected]

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Hi,
I am Sumedha and I booked a ticket from Bhubaneshwar to Patna for traveling on 14/1/2021.I had booked it using the yatra application on 12/01/2021 and payment was made through Google pay. I have attached the transaction proof with this mail. The payment was successful but I didn't get any ticket confirmation from you through email or in the application. I also registered the complaint on the application and mailed yatra support but have not received any response so far. Request you to kindly call on my mobile number registered with yatra and process my refund at the earliest

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Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Jan 15, 2021

Yatra Online / YatraTrip.in Customer Care's response Dear Sumedha,

Greetings from Yatra.com!

We regret the inconvenience caused. We would like to inform you that a refund of INR 6139.00 for your booking has been processed on 13 JAN 2021 which may take 2-7 working days to reflect in the original mode of payment. You will receive an email notification regarding the same.

Regards
Yatra Care

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Hi, I am Sumedha and I booked a tickey from Bhubaneshwar to Patna for traveling on 14/1/2021.I booked it using the yatra application on 12/07/2021 and payment was made through Google pay. I have attached the transaction proof with this mail. The payment was successful but I didn't get any ticket confirmation from you through email or in the application. I also registered the complaint on the application and mailed to yatra support also but have not received any response so far. Request you to kindly call on my registered mobile number with yatra and process my refund at the earliest.

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My Yatra bus payment by Freecharge failed on 11/1/2021 for Shyamoli bus from Durgapur to Kolkata scheduled to depart at 8.30am on 13/1/2021 whereas money was deducted but tickets were not booked. Passenger Aniruddha ghosh
MODE OF PAYMENT FREECHARGE
AMOUNT RS 349

Please check YATRA on 11-Jan-2021 (order id hjXlaxykATjbRd_01110121004214312282400_1WPIN1). from Freecharge below with regards to the transaction ID and refund the amount

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 14, 2021

Verified Support

Hi Customer,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share the email ID used at the time of booking for us to check and assist you.

Regards
Yatra Care

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / YatraTrip.in reviews & complaints page 34

Yatra not initiating refund process even after 2months

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Confirmation of the booking.

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Bus operator cancelled the bus & I didn't get refund.

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Money debited but didn't get the ticket.

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Refund of tickets booked on 17.01.20

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Delaying Refund

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Hotel Booking fake

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Regarding credit note against booking during corona

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Flight cancelation refund

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Refund not issued for cancelled goair flight

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Ticket issue

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Money deducted but no flight ticket booked

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No Refund amount credited to my bank account since 12 Oct 2020

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Reg Cancellation and Refund

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Flight Ticket not booked but money deducted from my account

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Flight Ticket not booked but money deducted from my account

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Bus booking mount abu to jaipur

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Payment successful but flight ticket not booked

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Payment successful but ticket not booked

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RE: Failed transactions

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