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Updated: May 8, 2026
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Yatra Online / YatraTrip.in reviews & complaints page 34

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N
nimishsoni97
from Noida, Uttar Pradesh
Jan 29, 2021
Resolved
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I booked a ticket for my friend and had to immediately cancel due to a spelling mistake. I immediately got it cancelled via Indigo airlines and booked another ticket from Yatra.com

Since then indigo claims to have refunded the amount to Yatra but there has been no confirmation from Yatra. It says to wait 48 hours but it's been more than 2 weeks now. I can't talk to a customer care executive and no one is replying on the email. This is distressing.

Cancelled PNR : QJJC3Z
Name : Isha Gupta

Reference Number :[protected]

Please let me know how I can claim my refund. Already did the obvious from the app. Need further assistance.

Thank you
Aug 9, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2021
Yatra Online / YatraTrip.in Customer Care's response Dear Nimish,

Greetings from Yatra.com!

We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 3-4 working days to further address your refund query and solicit your patience.

Regards,
Yatra Care
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    sambasiva akkena
    Jan 28, 2021
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    Booked flight ticket on yatra website, Amount deducted in my pnb account on two times but booked one flight ticket.
    Dear sir,
    I faced problem on 08 nov 2020, doing the transaction online through pnb internet banking, amount had been deducted in two times in my pnb account but i have received one ticket only i complicated yatra web site but not any good response, till now the deducted money does not refund to my account, so i kindly request you please take a look at this issue and solve problem as soon as possible all supporting documents have been attached along with this application.
    Payu transaction id :[protected]
    Another transaction id:[protected]
    Transferred from bnb account no:[protected]
    Deducted amount was 29630/-
    Thank u sir.
    Three months compliated but not good response from yatra.
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Verified Support
    Feb 02, 2021
    Yatra Online / YatraTrip.in Customer Care's response     Dear Sambasiva,

    Greetings from Yatra.com!

    We regret the inconvenience caused. Request you to kindly share with us your email ID used at the time of booking for us to check and assist you accordingly.

    Regards
    Yatra Care
    Feb 08, 2021
    Updated by sambasiva akkena     [protected]@gmail.com
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      Kashishmalhotra
      Jan 28, 2021
      Resolved
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      My air tickets to Dubai were cancelled by the airline itself, and they have spoken to me and said I will recieve a 100% refund. I had booked it through Yatra website, and when i go to claim my refund, it still says that 18000₹ will be airline cancellation charges. Tried contacting Yatra through calls and emails both MULTIPLE times but have received no resolution. Please please help.
      Feb 3, 2021
      Complaint marked as Resolved 
      I FINALLY found a customer care number, and spoke to the executive who guided me step by step for the refund process.
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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      Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
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        Abhirami Balaji
        Jan 26, 2021
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        My flight tickets for march 2020 is not refunded yet. Its been mail going forward and backward. Nothing helping me.
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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        Dear Abhirami,

        Greetings from Yatra.com!

        We would request you to kindly share your Yatra booking number for us to check and assist you.

        Regards
        Yatra Care
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          M
          Meetd_22
          Jan 25, 2021
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          Payment deducted from my bank account but I did not receive any booking confirmation. Hotel booking. [protected]@gmail.com
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          View replies
          Hi,

          Greetings from Yatra.com!

          We regret the inconvenience caused. Request you to kindly share the email ID used at the time of booking for us to check and assist you.

          Regards
          Yatra Care
          Reply
          No refund received even after sharing contact details.
          Reply
          Yatra Online / YatraTrip.in Customer Care's response, Feb 12, 2021
          Verified Support
          Hi,

          Greetings from Yatra.com!

          We regret the inconvenience caused. Request you to kindly share the email ID used at the time of booking for us to check and assist you.

          Regards
          Yatra Care
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            S
            Saicharan Tyarla
            from Delhi, Delhi
            Jan 24, 2021
            Resolved
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            Resolved

            Hi

            I booked a cab service in yatra.com from mobile:- [protected]. money got deducted and booking not happened.we tried to reach out to you. Due to your pathetic customer service we are not able to contact.
            Please let us know when can we get our refund. Below are the details of transaction.

            Your Acc XX354006 is debited for INR 3693.00 on 24-Jan-21 towards [protected]@indus. UPI Ref No[protected].
            Aug 12, 2021
            Complaint marked as Resolved 
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Verified Support
            Jan 26, 2021
            Yatra Online / YatraTrip.in Customer Care's response             Dear Saicharan,

            Greetings from Yatra.com!

            We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 3-4 working days to further address your refund query and solicit your patience.

            Regards,
            Yatra Care
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              P
              priyanka sethia
              from Kolkata, West Bengal
              Jan 24, 2021
              Resolved
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              Address: India

              I cancelled my air india ticket booked through yatra due to rescheduling of flight and AirIndia has the process to initiate the refund only if the agent i.e. yatra (in my case) initiate the process from their end. Even after repeated emails to yatra from the last 2 months for claiming the refund the company haven't taken any action and the airline team is also not helping. They don't even have a helpline number for airlines customers. Its really frustrating and i will not want to book any tickets through them again.
              Aug 12, 2021
              Complaint marked as Resolved 
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              Verified Support
              Jan 26, 2021
              Yatra Online / YatraTrip.in Customer Care's response               Dear Priyanka,

              Greetings from Yatra.com!

              We would request you to kindly share your Yatra booking number for us to check and assist you accordingly.

              Regards
              Yatra Care
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                A
                Amit123456789amit
                Jan 23, 2021
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                Amount is deducted from my account. But no message or email received.please help
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                Hi, Greetings from Yatra.com! We would request you to kindly share your email id and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
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                  M
                  Mukuljain266
                  Jan 23, 2021
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                  Booked on - 14 jan 2021
                  Booking ID[protected]
                  Bus operator- Hans travels (l) Pvt ltd.
                  I booked ticket from bhopal to Shivpuri & at last moment bus operator cancelled the bus, so i have to book another bus in urgency. The bus operator said you will get your refund but neither yatra & hans travel provided me my full refund.
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  View replies
                  Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
                  Reply
                  Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
                  Reply
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                    D
                    Dhruv305
                    Jan 22, 2021
                    Resolved
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                    Resolved

                    I'm Dhruv Agrawal
                    Email- [protected]@gmail.com

                    I tried to book bus ticket (Delhi-Manali ) from Yatra.com on 22nd Dec, 2021 however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my google pay account .

                    I request this problem to be reached out to Yatra team by consumer complaint means, so that they resolve this out asap.

                    I have attached screenshot of my transaction & confirmation from yatra.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Jan 23, 2021
                    Updated by Dhruv305                     I'm Dhruv Agrawal
                    Email- [protected]@gmail.com

                    I tried to book bus ticket (Delhi-Manali ) from Yatra.com on 22nd Dec, 2021 however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my google pay account .

                    I request this problem to be reached out to Yatra team by consumer complaint means, so that they resolve this out asap.

                    I have attached screenshot of my transaction & confirmation from yatra.

                    Verified Support
                    Jan 24, 2021
                    Yatra Online / YatraTrip.in Customer Care's response                     Hi, Greetings from Yatra.com! We have forwarded the request to our concerned team to check the refund status and would update you, once we have received the update from team. Request your patience in the interim. Regards, Yatra Care
                    Verified Support
                    Jan 24, 2021
                    Yatra Online / YatraTrip.in Customer Care's response                     Hi, Thank you for your patience. We have checked the payment status at our end, the payment has not been received. Your Bank should auto reverse the amount within 2-4 working days. Would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care
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                      A
                      A.Joy
                      from Noida, Uttar Pradesh
                      Jan 22, 2021
                      Resolved
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                      Resolved

                      Address: 1101, 11th Floor, Tower B, Unitech Cyber Park, Sector – 39, Gurgaon – 122001.

                      I had booked tickets(The booking reference number YT[protected] on 17.01.20 for travel on 20.06.20. The airline cancelled the flight due to Covid restrictions. Since June following up with Yatra.com for refund of tickets. Every mail was responded with the refund will be credited in your account in 7 to 10days. Later on October 13th posted my grievance on this FB page, i was asked to furnish bank details, the same was mailed to customer care. But till date the refund has not been credited. Its been so long Yatra has not cleared this issue. I had also booked few tickets with other travel agency, they had refunded the same in July 2020 itself.
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 23, 2021
                      Yatra Online / YatraTrip.in Customer Care's response                       Hi, Greetings from Yatra.com! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. Regards, Yatra Care
                      View replies
                      Hi...This is the response I have got yesterday after posting a complaint in yatra.com and in this platform. Regards, A.Joy

                      Greetings from Yatra.com!

                      This is in reference to your query dated 11/01/21 under booking reference number[protected] .

                      We would like to inform you that we have shared the NEFT details with the concern team and refund will be initiated within 15days from our end.

                      Please feel free to get in touch with us for further assistance.

                      We thank you for your patience and patronage.

                      Note: Please do not amend the subject line while replying.

                      Regards,
                      Dattatray Shelar
                      Reply
                      Yatra Online / YatraTrip.in Customer Care's response, Jan 24, 2021
                      Verified Support
                      Hi, Greetings from Yatra.com! Your refund request is in queue from our end. Request you to kindly wait for the shared turn around time . Regards, Yatra Care
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                        L
                        Linesh Kumar
                        Jan 21, 2021
                        Resolved
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                        Resolved

                        Address: Gurugram

                        * Yatra Booking Reference[protected]
                        * Already refunded to Yatra by Indigo
                        * No communication on refund from Yatra side
                        * Even after many mails, they are delaying it since 8th Oct'20
                        * Every time I follow up they just write that you will receive the refund in your account, but till date no resolution
                        * Need immediate refund from Yatra as resolution
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 22, 2021
                        Yatra Online / YatraTrip.in Customer Care's response                         Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 3-4 working days to further address your refund query and solicit your patience. Regards, Yatra Care
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                          S
                          suryateja_
                          from Delhi, Delhi
                          Jan 20, 2021
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                          I have booked at Country Inn & Suites By Radisson, Panjim Goa using yatra.com website and also paid the amount. I received the confirmation mail from the yatra.com but no confirmation from the hotel.

                          Upon contacting the hotel, i was shocked to know that they have not received any booking and the confirmation mail and booking id from the yatra.com was not valid. I tried contacting the yatra.com several times but to no avail and only bots are replying. Sending email to [protected]@yatra.com also was of no use.

                          Booking ID[protected]

                          Never use the yatra.com. They don't inform the Hotel after booking.
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                          Jan 22, 2021
                          Updated by suryateja_                           Booking id[protected]
                          Hotel Confirmation Number: YAT[protected]
                          View replies
                          Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
                          Reply
                          suryateja_'s [Complaint's author] reply, Jan 22, 2021
                          Booking id - 1901210108361

                          Hotel Confirmation Number: YAT0007506325
                          Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
                          Reply
                          suryateja_'s [Complaint's author] reply, Jan 23, 2021
                          Booking id - 1901210108361

                          Hotel Confirmation Number: YAT0007506325
                          Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
                          Reply
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                            R
                            ritu choubey
                            from Delhi, Delhi
                            Jan 19, 2021
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                            Sir we send you several mail regarding credit note against flight from del to sri nagar but no response comes from your side.
                            Please contact us and corporate with us
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            View replies
                            Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
                            Reply
                            Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
                            Reply
                            Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
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                              R
                              Rupali Minz
                              from Delhi, Delhi
                              Jan 18, 2021
                              Resolved
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                              Resolved

                              The flight which I booked for 27th March got cancelled. The airlines have processed the refund from their end, but the amount has not been returned by Yatra agency itself till now. They do not even respond on the emails other than
                              in the form the of automated computer generated responses. I wonder why they don't even have any customer care number for domestic flights support.

                              Kindly process the refund as soon as possible. My trust in your company/app which I have been using for many years have gone for toss now.
                              Aug 10, 2021
                              Complaint marked as Resolved 
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 22, 2021
                              Yatra Online / YatraTrip.in Customer Care's response                               Dear Rupali,

                              Greetings from Yatra.com!

                              We would request you to kindly share your Yatra booking number for us to check and assist you.

                              Regards
                              Yatra Care
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                                Sourabh Mengi
                                from Jammu, Jammu and Kashmir
                                Jan 18, 2021
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                                Despite several emails to [protected]@yatra.com,
                                [protected]@yatra.com,
                                [protected]@yatra.com
                                I am not able to get my refund that was issued by goair for pnr J62DPC. I am sending am email since[protected].
                                I had also received a response from yatra confirming thag I will be getting refund but it's not getting issued.
                                Not sure how to deal with this.
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                View replies
                                Dear Sourabh,

                                Greetings from Yatra.com!

                                As we checked you were already in contact with our support team related to your concern/query and required information/details were shared with you against communication Ref No. YA: 27007517. For further assistance kindly write back on the same email thread for our team to check and assist you better.

                                Regards,
                                Yatra Care
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                                  Akhil Bhattar
                                  Jan 18, 2021
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                                  Hi, i had booked my tickets from yatra dated 20 Apr 2020 costing Rs2232. Due to lock down, the Air India flight was cancelled. I had checked with the airlines, and they confirmed to refund the entire amount once Yatra raises the request.
                                  I have been chasinng Yatra customer care to take action on the same but nothing is being done and i am not getting any reply from Yatra.com.

                                  Booking Reference: Z9HQB
                                  Air India ticket:[protected]

                                  Regards,
                                  Manju
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 20, 2021
                                  Yatra Online / YatraTrip.in Customer Care's response                                   Dear Akhil,

                                  Greetings from Yatra.com!

                                  We would want to inform you that your refund request application has been already raised with the airline under RA no.[protected]. We would request you to kindly wait for 30-35 working days or more for the airline to authorized the RA for the refund.

                                  Regards
                                  Yatra Care
                                  Mar 11, 2021
                                  Updated by Akhil Bhattar                                   Hi, till now i have not received the refund. Can you please update on the same?
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                                    Rohit Chaurasiya
                                    from Buldana, Maharashtra
                                    Jan 18, 2021
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                                    Address: Om Sai Nagar, mauda, dist. Nagpur, 441104

                                    Hello yatra,
                                    I am Rohit Chaurasiya my login number is [protected], today evening I booked my flight from Nagpur to Pune and for that I have paid 3303 Rs. But i haven't received any ticket and i can't see any booking data in my booking option. I am uploading screenshots for your reference please look into this and do the needful.
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Rohit,

                                    Greetings from Yatra.com!

                                    Please accept our sincere apologies for the inconvenience caused to you.

                                    This is in reference to your query under booking reference number[protected]

                                    We would like to inform you that your amount of INR 3303 is auto refunded from our end in the same mode of payment through which you have made the booking.

                                    Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

                                    Thank you for your patience and cooperation.

                                    Regards,
                                    Yatra Care
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                                      anuradha shejul
                                      from Delhi, Delhi
                                      Jan 16, 2021
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                                      Booking number[protected], yatra emailed me that refund has been already processed and the amount 28261.0 Rupees will get transfer to my bank account. But still the amount is not credited to my bank account, even various times I checked with Bank officers as well. There is no thread of the refund under Bank Transaction ID [protected] which yatra has provided to me. It's a pathetic process now to get my own money. Please help asap.
                                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Anuradha,

                                      Greetings from Yatra.com!

                                      We regret the inconvenience caused. We would request you to kindly share with us your Yatra booking number for us to check and assist you.

                                      Regards
                                      Yatra Care
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                                        praveen2709
                                        from New Delhi, Delhi
                                        Jan 14, 2021
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                                        Dear concern,

                                        We tried to cancel our flight tickets reference no.[protected],[protected],[protected],[protected].

                                        By using our Yatra login but it is not working so we cancelled the tickets directly from airlines. Now our refund will be done by your side so please let me know the duration of processing refund.

                                        I tried every link as well as your website but nothing is working there is no one to answer my queries. I feel like I m stuck in a very bad services.
                                        It is a worst experience with Yatra.com.
                                        If possible, please provide me a contact number from where I can get all the details and status update.

                                        Thank you
                                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                        View replies
                                        Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
                                        Reply
                                        Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
                                        Reply
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