Yatra Online / YatraTrip.in Complaints & Reviews

I booked flight ticket from yatra.com for nag to blr. Money got deducted from my account but my ticket is not confirmed.

I have booked flight ticket from nagpur to Bangalore but i have not received any confirmation regarding that and money has been deducted from my account.

I as trying to book bus ticket on 4 th jan 221 from mount abu to jaipur, i made payment through google pay but no ticket was generated.
till now amount has not been refunded even i have mailed yatra 5-6 times but no reply recieved.

Hi,
I am Sumedha and I booked a ticket from Bhubaneshwar to Patna for traveling on 14/1/2021.I had booked it using the yatra application on 12/01/2021 and payment was made through Google pay. I have attached the transaction proof with this mail. The payment was successful but I didn't get any ticket confirmation from you through email or in the application. I also registered the complaint on the application and mailed yatra support but have not received any response so far. Request you to kindly call on my mobile number registered with yatra and process my refund at the earliest

Hi, I am Sumedha and I booked a tickey from Bhubaneshwar to Patna for traveling on 14/1/2021.I booked it using the yatra application on 12/07/2021 and payment was made through Google pay. I have attached the transaction proof with this mail. The payment was successful but I didn't get any ticket confirmation from you through email or in the application. I also registered the complaint on the application and mailed to yatra support also but have not received any response so far. Request you to kindly call on my registered mobile number with yatra and process my refund at the earliest.

My Yatra bus payment by Freecharge failed on 11/1/2021 for Shyamoli bus from Durgapur to Kolkata scheduled to depart at 8.30am on 13/1/2021 whereas money was deducted but tickets were not booked. Passenger Aniruddha ghosh
MODE OF PAYMENT FREECHARGE
AMOUNT RS 349

Please check YATRA on 11-Jan-2021 (order id hjXlaxykATjbRd_01110121004214312282400_1WPIN1). from Freecharge below with regards to the transaction ID and refund the amount

Yatra randomly listed my property without my consent, and they've charge 3x times the amount we charge for our hotel. This is so unfair, that people might look into it and they lose interest in our property. I have mailed them several times, yet they fail to respond, If there's any section on how I can file a case on Yatra let me know

Today I booked a ticket from Tirupati to Hyderabad on 13th. Actually I booked on 12th. Within a minute I tried to contact your people to cancel. As per Govt guidelines any ticket can cancelled within hour without cancelation charges. So please refund my total money. PNR PN9PVD

Dear Sir/Madam,
Please find in attachment the description, details and proof of the complaint in subject.
I hope your company will ( rather should already have done ), take necessary action to refund our money ASAP and finally put an end to this unfortunate episode and help you maintain a reputation that we thought you were worthy of at the time of booking the tickets through your site. Alas !!!
Please send your office address and phone number also.
Regards
Ruchira Mittal
[protected]

My booking reference number is[protected] and transaction reference is INB/[protected]/PAYU.IN/ dated 09.01.2021.
Amount of Rs. 10064.00 has been debited from my account, however, booking status is shown as unsuccessful.

Please refund the amount as soon as possible, so that I can complete my booking. Please treat this as urgent.

[protected] and[protected] this PNR buses not found at pickup point and not even informed customer for cancelled tickets .

Hi,

I had make a hotel booking via yatra app. Money got deducted but the booking is not found on the app or on login. Fortunately I received a mail with booking reference number from yatra. But now when I want to cancel my booking I'm unable to do it because my booking can't be found, and I have written several mails to yatra and called them but to no avail.
I saw their social media and there are so many complaints with the same problem.
There is no way to contact them on call as it says send email or when you call it disconnects.
Our plans changed due to some medical emergency and now we're unable to cancel the booking and get back our money.

Please find the details attached.

Dear yatra,

My name is lakshmi narayanan I booked chennai to coimbatore round trip tickets for 4 passengers for traveling on 20/1/2021. I booked the tickets using yatra application on 01/07/2021 and payment made through Google pay. I have attached the transaction proof with this mail. After payment is done I didn't get any tickets confirmation from you through email or in the application. I felt really coz I have booked tickets before thrice in the same application. I also registered the complaint in the application 6 hours ago but no response. So kindly call to my register mobile number [protected] and let me know. It's a huge money I used to book and it's a emergency trip so kindly do the needful.

26910497 Is my compliant number it’s been almost 2 months now doing follow-up with customer care team.. Every time keep on telling it’s under process no resolution yet..

I have booked a stay in Royal sunderban wild resort through yatra
. Com making full payment but after calling the resort to confirm they are denying the booking. Mailing and calling to yatra is giving to reply.
Booking ref 'YA:26919003'

My flight got cancelled by airlines on 9th September 2020 .I Requested refund from Yatra.com They are just saying Airlines have not refunded the money to yatra. But it is now January 2021. Everytime I call their customer care they tell me same thing and they say we can't promise you any date. I called airlines as well but airline said only Yatra.com can help you.

On 10th October, 2020 I was booking my tickets from yatra. The transaction got failed and I lost my money in that. I have emailed them many times but no reply. It's been 3 months now.

Date of Transaction: 10th October, 2020
Payment mode: Debit card
Bank Name: Axis Bank
Amount Charged: 6217
Transaction reference provided by bank:[protected]

I have an open complaint for more than few weeks now, wherein I requested for refund against my booking which was cancelled by airline however i got the reply that i should use credit shell which i have received against that booking but i can't see the credit shell option and even after multiple follow up no one is answering me where that credit shell amount is and how I'm gonna use that. I wanted to use the remaining 8416 INR (my remaining credit shell balance as per Yatra website) for an upcoming trip but I highly doubt if i would be able to use that unless your pathetic customer support team responds and help me.

Customer support team has blocked all avenues to contact them except the email id route i.e. [protected]@yatra.com. Even after multiple follow-ups, they are not responding. Kindly let the customers connect via call and don't hang them waiting for a response via email.

Yatra Booking Ref Number:[protected]. (Ahm mel Ahm - 03 pax).

Yatra processed Refund amount of Rs.1, 22, 573.01 on 21.10.2020 and in ICICI Amazon Pay credit card ending last four digit 5009 in respect of card holder Mayur Shah against transaction for an amount of Rs.1, 28, 207.00 dated December 02, 2019.

Refund Details given by Yatra are as under. PayU id - [protected] ARN/RRN - 74056630308933685668645. (06.11.2020)

But, bank reference number not given by Yatra. That means refund amount not debited from Yatra bank account. Only provided payment gate way details. Not bank details.

As refund not reflected/received in credit card, complain raised at ICICI despute team on 10.11.2020. Icici investigating the case. Bank is also taking too much time. Icici bank charge back on Yatra. However, till the date, refund not received from Yatra to ICICI bank Amazon pay credit card.

Yatra is cheating with customer. Yatra and Bank both are eating from one dish. Dish is our own. They are enjoying our dish.

Thanks Krimish Shah

I have made a hotel booking for three days (24.12.20 - 27.12.20) at Digha in Hotel Surya Deep via yatra, com (booking reference number[protected]. But the hotel manager refused the booking and said they don't have any booking in Yatra or any online site so I was bound to pay again in cash for the same duration. I have attached the booking receipt done through yatra.com and the hotel bill cash receipt for your reference
I have already mailed several times to yatra.com for refund of Rs 5141 which was paid for the booking, But they replied they will resolve it within 24-48 hours. It is already 10 days from the first day of complaint.