Yatra Online / YatraTrip.in Complaints & Reviews

We have cancelled our flight tickets on 17th Sep
Pune - Trivandrum.

We have haven't received our refund. No one is replying to our mail.

Yatra Booking No. YT39071379 / YT[protected] HQ5BPR - 12488/- & 13845/-...

On 13 Oct, 2020 we made a booking through Yatra on mobile browser, for a room worth ₹7941 at Golkonda Resorts Hyderabad while standing near the reception, around 1:40 PM. The payment was done through UPI and while redirecting it showed failure.

We logged into the app and found no booking there and there was no email as well. So after 10 mins, we assumed that it would be refunded and dropped an email as well to Yatra. We...

I have purchased the ticket i didnt got any response my amount deducted from my account and there is no one to contact to yatra.com. and its been more then 16 days i didnt got any refund they olways puts a mail that your refund is processed and it will credited in 2-7 working days till now its more then 16 days and nothing happened the worst thing and the worst website and application they chetaing the person and saying refund is in process...

I had 2 spicejet flight bookings via yatra.com (Yatra reference No.[protected] /[protected] on May 20, 2020. Spicejet had cancelled the flight and created a credit sheel for the same bookings. Yatra.com has confirmed aout the creation of credit shell but is not providing any option to Book Using Airline credit. Also, Yatra.com indicates the status as completed which should be Cancelled by Airline....

I have got 2 unconfirmed international flight tickets with same passenger details and transaction was processed twice. I made this booking on nov1 and contacted the customer the next day. They don't give any update regarding this cancellation. I want my refund of 62 k as I paid. They kept me waiting for whole day as there is no chance to book another ticket....

I was booking a ticket from delhi to Jammu on Yatra.com app, ticket amount was deducted from my gPay upi and after payment my ticket was not booked....

I have booked a flight from Yatra in the month of June 2020 which was cancelled from the airlines of Spicejet due to Pandemic issues. The credit shell amount I see in regards to my PNR is present from Spicejet. But I am unable to book flight in Yatra using the same credit shell. I tried various means of way to connect with Yatra like mail or call but no response. I even tweeted these guys voicing for help. But it seems you guys are highly...

Hi,
I have booked a Flight ticket through Yatra. Details Provided below:

Travel Date: 20th October 2020
Flight: Air Asia
Booking ID[protected].
Unfortunately, I have received the message from Air Asia about cancellation of the Journey. In continuation, they are providing Full credit for the cancelled tickets.
Also, I have to apply for cancellation from Yatra website (as the ticket has...

For lockdown flight cancellation, I was provided with a transaction reference number for my refund of Rs 9600 on Sept 11, 2020. But I have not received refund till date. I have sent atleast 10 followup emails after that but there is no refund till date.

Yatra reference number is[protected].

When I contact the support team, they say wait few more weeks. It has happended atleast 5 times in past 2 months. Few...

Since 5th Oct 2020, I have been requesting to refund the amount for booking with reference[protected]. I have shared the evidence that Indigo has refunded the money to Yatra. I have constantly gotten robotic mails that in 7-10 days the money will be refunded. I simply haven't got the refund from Yatra despite repeated emails and requests. PNR QH4KJC.
Please help me get the refund credited.
I have attached the evidence that...

Due to Lockdown, my Yatra flight bookings were canceled in the month of June and the amount was credited to the Airline credit.
I had several bookings which costs Rs.37677 in total which is stored ad Credit shell.
And per airline rules, I can use that credit shell within a year.
Now when I am trying to book flight tickets from yatra, I am unable to use Airline credit.
Instead, it prompts me to claim refund in which...

Hi,

I had my journey during Covid lockdown and so the flight was cancelled.
It was a round journey, so, two PNR were generated as GBV62K and VCM5SR.

GoAir flight cancelled by company so, all the refund is sent to Yatra which i never got.
Indigo flight created a credit shell, which i can't use on their website, and can't do even from Yatra portal as i do not see any eCash or anything on the portal.br...

Reference PNR: BEKM2K- ticket was cancelled by airlines due to Covid-19 pandemic. I had requested for refund on 2nd October 2020, subsequently I received a mail from Yatra stating that a credit shell will be generated which can be used for booking new tickets. As of today no credit shell has been generated nor the amount is refunded. I request yatra to act fast & do the needful as I need to book tickets urgently. The fares for my next booking...

Hi Team,

First of all why your CUSTOMER support number is not working ? It's been 2 months now trying to connect with yatra CUSTOMER support. Your management is ###.

The main issue- I booked GoAir flight from yatra app on August last week. Unfortunately GoAir did make it and they cancelled the flight because of their XYZ issues with airlines. Then they apologized for the last minute cancellation and promised...

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: I tried booking domestic flight from Chennai to Bangalore on 12th October in yatra website. Booking was not confirmed though amount got debited from my account. Since no customer care contact number, I mailed to yatra support team. I have even enclosed the payment details but still...

I was booking 3 air tickets from Mumbai to Dehradun.The amount got deducted and the tickets were not booked.Now trying to contact Yatra but they aren’t responding....

High this regarding PNR : BEKM2K & PNR : XGG8JF. Flight was cancelled by airlines due to Covid-19. on 2nd October 2020, I have requested for refund online through my yatra account. The status of refund is showing as under
"Dear DILIP,
Thank you for booking with Yatra.com
The refund process has been initiated at our end for the reference number- [protected]. Request you to please check for update after 48 hours.
A...

I booked a cab from the app and the money got deducted from my account, however there is no booking under my account. Hell crap.....

Hi,

I was trying to book the flight ticket but transaction failed due to technical issue but amount is debited from my account. I sent multiple mails to customer care but didn't get any responce.

Yatra reference number is[protected].

Thanks,
Sumeet...

Spicejet has said that it has refunded Yatra for the refund, but it has not yet come in our account. I hope Yatra hurries since it's been months to the refund. Please look into this matter...