Yatra Online / YatraTrip.in Complaints & Reviews

PNR IIWCTZ AIrline company refunded the amount INR6912 to Yatra on 15th August 2020 but Yatra did not refund the amount. I escalated via https://complaint.resolver.in/ with Yatra case: RES7189249 but they say they have initiated the refund of INR 6559 on 29 SEP 2020 for Yatra reference no.[protected].
I still haven't received this refund as Yatra delaying the refund initiation process. They say it will take 15 to 20 working days to reflect the credit in my originated account. But it almost 40+ working days over and nothing has been credited.
Please do the needful.

Yatra complaint ID :

'YA:26557036'

I'm unable to book flight tickets using 'Book using airline credit'. It shows the attached pop-up which is not same as shown in the video.

GoAir flights was cancelled (due to some technical issue) for my booking( Booking Ref No.[protected] a day before travel by airlines side, Airline offered for full refund for cancellation and I opted to proceed GoAir for the cancellation of the booked tickets. I checked with GoAir support they told that full amount is released already release from their end on 24th Oct from their end and I need to check with Yatra. After several followups, Yatra paid the amount (after weeks) by deducting 810 Rs and told me it is convenience fee that is deducted.
I asked Yatra team for the policy link where it is mentioned that if Airline cancels the flight from their side and release the full refund, Yatra can deduct the amount in the name of convenience in such scenario, but no update received yet.

Hi Team
I had made a query at Yatra.com for holiday package after queried i got a call from yatra customer care with a number of [protected] and the guy name was Bhadra Bhushan Gogoi. I told him I have yatra gift voucher then he said sir please share vouchers so I can check if the voucher can be clubbed with this package or not so I share over the email to his id and his manager id
[protected]@yatra.com
bhadra.[protected]@yatra.combr...

I had booked a ticket from CCU to JAIPUR and JAIPUR to CCU from yatra website on 10th of Nov, 2020. Neither I received a ticket confirmation nor the money was refunded to me. An amount of 9835 rupees was deducted from my hdfc bank account. It was paid to yatraonline.[protected]@hdfcbank.

Please initiate the refund as I am really suffering.

I have booked flight tickets from delhi to bhubaneswar on dec'19 for the date of 24th April and 2nd May 2020. As there was lockdown all flights were cancelled. After that I started the refund process but the Yatra.com not refunding the money even after 7 months. I raised may complaints and mails regarding it but they just replied that refund will be provided soon.

Yatra is not refunding my tickets booked during lockdown period .
Pnr: JCVEP5

Dear sir/madam
I cut ticket from yatra app and they deducted amount but not gave ticket.I want my money refund but no response from anyone.please help me.

[protected]. Ref of yatra. I booked tickets as on 17052020.flight cancelled due to continuous lockdown. My ticket cancelled but still 10/10/2020 did not get any refund from yatra. Very bad experience for this. Big company big cheater as per my 32 experience. Cell no [protected]

I Cancelled my Rail Ticket but no Refund Status show. I don't understand what i do.i want Refund my money

With reference to Yatra booking numbers:[protected] &[protected]

These 2 tickets were booked on September 28, 2020.

On October 5, 2020. An email from airline was received of the flight being cancelled and they guided me to ask for refund of the same from agent i.e Yatra.com

On contacting yatra, they acknowledged that the flight is cancelled and that I'm eligible for full refund(Screenshot of email attached - Eligible for refund)

The confirmation of cancellation was done on October 10, 2020 (Screenshot of confirmation email attached(Name: Tickets Cancelled)
with promise of the payment being transferred within 15-20 days.

As of today i.e November 8, 2020 the amount has not been received even after multiple followups with yatra & escalation to management on email(Screenshot attached: Followup)

Only yesterday, I had again received an automated response of refund will take another 7-10 days(Screenshot attached: Followup response) without any specific date.

I'm concerned on the amount if they will refund timely, even after agreeing to deduction of yatra charges which should not have been applicable as the cancellation wasn't initiated by us.

We have cancelled our flight tickets on 17th Sep
Pune - Trivandrum.

We have haven't received our refund. No one is replying to our mail.

Yatra Booking No. YT39071379 / YT[protected] HQ5BPR - 12488/- & 13845/-

On 13 Oct, 2020 we made a booking through Yatra on mobile browser, for a room worth ₹7941 at Golkonda Resorts Hyderabad while standing near the reception, around 1:40 PM. The payment was done through UPI and while redirecting it showed failure.

We logged into the app and found no booking there and there was no email as well. So after 10 mins, we assumed that it would be refunded and dropped an email as well to Yatra. We then started making a new booking, this time via the app and paid via Credit Card and the booking went through smoothly and we got the email as well.

Then when we reached hotel we found that there were two bookings under the same name:[protected] and[protected]. We rechecked and found that we got 2 emails, one at 1:51 PM and other at 1:53 PM.

We realized that one of these emails was from the first payment, and immediately dropped an email to Yatra support. The hotel management understood the issue but said that only Yatra can give us the refund. We only used one room during our stay there and repeatedly tried to communicate with Yatra but their customer support was only available via email so we did just that.

We got an email reply that they didn't find any failed transaction, and we explained again that it got booked twice. The Yatra official said that the bookings are non refundable but they have forwarded the request for cancellation to the hotel and asked us to wait. Since then we have not received any proper investigation into this. Every time they just state that they see two transactions and say if something failed it will be refunded

What they fail to notice is that the faulty system led to 15 mins delay in booking confirmation so we made another booking. Since we haven't used the other booking, we should get a refund. Atleast if not in cash, in some form of Yatra credit. This is a fraudulent practice to put the customer at loss for a service that wasn't even used.

I have purchased the ticket i didnt got any response my amount deducted from my account and there is no one to contact to yatra.com. and its been more then 16 days i didnt got any refund they olways puts a mail that your refund is processed and it will credited in 2-7 working days till now its more then 16 days and nothing happened the worst thing and the worst website and application they chetaing the person and saying refund is in process process .
if anyone can help me out please do asap.

I had 2 spicejet flight bookings via yatra.com (Yatra reference No.[protected] /[protected] on May 20, 2020. Spicejet had cancelled the flight and created a credit sheel for the same bookings. Yatra.com has confirmed aout the creation of credit shell but is not providing any option to Book Using Airline credit. Also, Yatra.com indicates the status as completed which should be Cancelled by Airline.

I have got 2 unconfirmed international flight tickets with same passenger details and transaction was processed twice. I made this booking on nov1 and contacted the customer the next day. They don't give any update regarding this cancellation. I want my refund of 62 k as I paid. They kept me waiting for whole day as there is no chance to book another ticket.

I was booking a ticket from delhi to Jammu on Yatra.com app, ticket amount was deducted from my gPay upi and after payment my ticket was not booked....

I have booked a flight from Yatra in the month of June 2020 which was cancelled from the airlines of Spicejet due to Pandemic issues. The credit shell amount I see in regards to my PNR is present from Spicejet. But I am unable to book flight in Yatra using the same credit shell. I tried various means of way to connect with Yatra like mail or call but no response. I even tweeted these guys voicing for help. But it seems you guys are highly unprofessional and not letting customers use their own money.
I wat to book a new flight as soon as possible so request you to look into this and help me out

Hi,
I have booked a Flight ticket through Yatra. Details Provided below:

Travel Date: 20th October 2020
Flight: Air Asia
Booking ID[protected].
Unfortunately, I have received the message from Air Asia about cancellation of the Journey. In continuation, they are providing Full credit for the cancelled tickets.
Also, I have to apply for cancellation from Yatra website (as the ticket has...

For lockdown flight cancellation, I was provided with a transaction reference number for my refund of Rs 9600 on Sept 11, 2020. But I have not received refund till date. I have sent atleast 10 followup emails after that but there is no refund till date.

Yatra reference number is[protected].

When I contact the support team, they say wait few more weeks. It has happended atleast 5 times in past 2 months. Few more weeks? Are you people senseless? Does it take more than 3 months for refund to be processed in India after refund is initiated?

My bank says that no refund was initiated for this reference number. This is fraud by Yatra.com in India,

I will initiate an FIR with my local police and also a legal case in appropriate courts against Yatra.

I wont leave Yatra for all the mental agony and stress inflicted upon me.

Sincerely