Yatra Online / YatraTrip.in Complaints & Reviews

For lockdown flight cancellation, I was provided with a transaction reference number for my refund of Rs 9600 on Sept 11, 2020. But I have not received refund till date. I have sent atleast 10 followup emails after that but there is no refund till date.

Yatra reference number is[protected].

When I contact the support team, they say wait few more weeks. It has happended atleast 5 times in past 2 months. Few more weeks? Are you people senseless? Does it take more than 3 months for refund to be processed in India after refund is initiated?

My bank says that no refund was initiated for this reference number. This is fraud by Yatra.com in India,

I will initiate an FIR with my local police and also a legal case in appropriate courts against Yatra.

I wont leave Yatra for all the mental agony and stress inflicted upon me.

Sincerely

Since 5th Oct 2020, I have been requesting to refund the amount for booking with reference[protected]. I have shared the evidence that Indigo has refunded the money to Yatra. I have constantly gotten robotic mails that in 7-10 days the money will be refunded. I simply haven't got the refund from Yatra despite repeated emails and requests. PNR QH4KJC.
Please help me get the refund credited.
I have attached the evidence that Indigo has refunded to Yatra.

Due to Lockdown, my Yatra flight bookings were canceled in the month of June and the amount was credited to the Airline credit.
I had several bookings which costs Rs.37677 in total which is stored ad Credit shell.
And per airline rules, I can use that credit shell within a year.
Now when I am trying to book flight tickets from yatra, I am unable to use Airline credit.
Instead, it prompts me to claim refund in which Rs.800 will be deducted per person.
Why should I claim refund when I already have an Airline credit shell which can be used to book tickets.
This seems a complete trick by Yatra to fetch money from the customers.

Hi,

I had my journey during Covid lockdown and so the flight was cancelled.
It was a round journey, so, two PNR were generated as GBV62K and VCM5SR.

GoAir flight cancelled by company so, all the refund is sent to Yatra which i never got.
Indigo flight created a credit shell, which i can't use on their website, and can't do even from Yatra portal as i do not see any eCash or anything on the portal.

I want my money back in original payment method for both the bookings. Booking ref[protected]

This is a serious initial complaint, looks like a money laundering case to me and further proceedings will be done according to that if i do not recieve my money back in least time.

Sincerely,
Rohit Kumar
rohit.[protected]@gmail.com

Reference PNR: BEKM2K- ticket was cancelled by airlines due to Covid-19 pandemic. I had requested for refund on 2nd October 2020, subsequently I received a mail from Yatra stating that a credit shell will be generated which can be used for booking new tickets. As of today no credit shell has been generated nor the amount is refunded. I request yatra to act fast & do the needful as I need to book tickets urgently. The fares for my next booking are increasing everyday. In absence of a valid credit shell, I am not able to use the refunded amount resulting in financial loss due to delay in booking tickets for my next trip.

Hi Team,

First of all why your CUSTOMER support number is not working ? It's been 2 months now trying to connect with yatra CUSTOMER support. Your management is ###.

The main issue- I booked GoAir flight from yatra app on August last week. Unfortunately GoAir did make it and they cancelled the flight because of their XYZ issues with airlines. Then they apologized for the last minute cancellation and promised to refund the full amount to yatra because i booked it from yatra only. Then they informed me that they have refunded full amount to yatra and Yatra will transfer the same to my account. Now here is the twist- yatra deducted convenience fee from my refund amount. and sent me the remaining amount.

Can anyone please tell me what was my fault. It was GOAirlines who cancelled my flight at last moment because they were facing some issue from their end. If Yatra wants any cancellation charges then they should check with GoAirlines. Should we stop booking flights through Yatra because if any issue they are going to charge us only.. I have sent many mails but they are not taking any actions. I am not able to even talk to anyone from support because Yatra support team Sucks.

Yatra this is really terrible and pathetic management. Worst experience. I will never suggest anyone to use Yatra from now onwards.

Flight details:
PNR number-G62ITC
wed- 2 Sep Pune to Patna

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: I tried booking domestic flight from Chennai to Bangalore on 12th October in yatra website. Booking was not confirmed though amount got debited from my account. Since no customer care contact number, I mailed to yatra support team. I have even enclosed the payment details but still no proper response or update on my refund. Please find complaint details below

'YA:26339020' Yatra domestic flight ticket not booked but amount debited from account !
Date of Transaction : 12th October 2020
Payment mode (Credit Card/Debit Card or net banking) : NetBanking
Bank Name : Indian Bank
Amount Charged : 6906
Transaction reference provided by bank : IBIBO-[protected]/www.yatra.com/

It occurred on: 12/10/2020

Looking for refund immediately. If any clarification required, ask them to reach me immediately.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Vidya M K

I was booking 3 air tickets from Mumbai to Dehradun.The amount got deducted and the tickets were not booked.Now trying to contact Yatra but they aren’t responding.

High this regarding PNR : BEKM2K & PNR : XGG8JF. Flight was cancelled by airlines due to Covid-19. on 2nd October 2020, I have requested for refund online through my yatra account. The status of refund is showing as under
"Dear DILIP,
Thank you for booking with Yatra.com
The refund process has been initiated at our end for the reference number- [protected]. Request you to please check for update after 48 hours.
A confirmation email or message will be sent to you upon successful completion of the refund process at our end".

But as of today, the amount is not refunded nor any credit shell is created against my cancelled tickets.

I booked a cab from the app and the money got deducted from my account, however there is no booking under my account. Hell crap..

Hi,

I was trying to book the flight ticket but transaction failed due to technical issue but amount is debited from my account. I sent multiple mails to customer care but didn't get any responce.

Yatra reference number is[protected].

Thanks,
Sumeet

Spicejet has said that it has refunded Yatra for the refund, but it has not yet come in our account. I hope Yatra hurries since it's been months to the refund. Please look into this matter

Hi,

It has been 20 days and I haven't received the refund yet. I have cancelled the flight with below details:

Booking Ref No.[protected]
PNR: ZF2MYX
Passenger Name: Mr Nilanjan Karmakar
Date:[protected]:30 AM
Source: Bangalore
Destination: Ranchi
Cancelled Date: 24th September.

I haven't yet received the refund amount.

This is with regards to Kolkata to Shillong flight (04/04/2020) with booking number[protected] from Yatra.com. Due to COVID, indigo had cancelled this flight and provided me a 100% refund for the same. But Yatra has provided me ecash and not refund to the original payment method. In spite of repeatedly writing to them, I am not getting any refund for the same. Kindly look into this and provide a solution.

I made a booking for 14th november 2020 - 22nd november indigo flight bangalore to mumbai

Yatra.com has deducted my money via upi app and i have not received any booking information

Kindly refund

This is reference no.[protected] and[protected] for domestic flight booked through yatra.com. The same ticket cancelled in july-20 by indigo and amount refunded to yatra. Since last 3 months i followed with yatra by mails, online complaints over portal and twitter but still i do not get my money.

Dear sir / madam,

I am writing to you to raise an issue about: airline tickets and fares

The issue that i have experienced was: i booked 3 airline ticket from yatra.com, but due lockdown airline cancelled the flight. As per the supreme court order airline already refunded the amount yatra account, but yatra team is not returning the amount to me, it's almost 7 months over. If i send any mail to [protected]@yatra.com they are not replying back, and if i choose twitter and facebook to escalate this issue they are saying send it to [protected]@yatra.com. My reference number is[protected] & passenger email id is [protected]@yahoo.in

It occurred on: 4/04/2020

They needs to take immediate action to resolve this issue, i already sent bank details and blank check screen shot to transfer this amount to my account.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I had 2 flight booking for a flight on 23rd may and return in july from new delhi to san francisco. My flight was cancelled because of covid 19 outspread. I asked the agency to refund my amount. They took nearly 6 months in refunding my amount. Thru out this tenure of waiting i was always assured by the airline as well as yatra that i will be getting a full refund on my booking. But now when after 6 months i finally got my refund then there i can see the deductions being done in name of airline cancellation charges for k3 tax as non refundable and yatra convienience fees of 2887 (Thou in my booking this fees ia only 1399) but they charging me excess qnd looting me. Instead of compensating me with the interest on my amount which they withold with them for good 6 months. They are penalising me unnecessary. Please help me to get my full refund back along with bank interest loss on my money for 6 months.

I have booked an airline tickets using yatra.com (Booking id[protected]. The airline was spice jet. I have received a mail from spice jet that the flight got cancelled due to covid-19. Afterwards i have spken with spice jet agent over phone and they have agreed to make full refund of money. The same message i forwarded to yatra.com. But yatra had refunded the money after deducting convenience fee of rs 1200.

I am not getting any logic why convenience fee is deducted because i have not cancelled the flight. Its done by airline by themselves and they have fully refunded to yatra.com.

Due to covid my flights were cancelled during the month of May 2020. So I requested for the full refund. I booked the flights from Kol to Mumbai and from Mumbai to Kolkata from Yatra and was going for my father's treatment. Since I had to replan the treatment in Kolkata itself due to flight cancellation so I had requested for the refund. Indigo had refunded the money but Yatra is simply keeping the money with them and is only saying that the money has been refunded and closing my case again and again. I can't call Yatra as customer phone support is not working . Mail support is worst . My booking reference nos are[protected] and[protected]. I have already logged the call with yatra and given my card statement from 1st Sept till 5th Oct where I didn't get any refund from yatra. I am fed up with Yatra support now. Yatra is simply cheating their customers and keeping the money with them. I need someone to kindly help me with refund from Yatra.