Yatra Online / YatraTrip.in Complaints & Reviews

High this regarding PNR : BEKM2K & PNR : XGG8JF. Flight was cancelled by airlines due to Covid-19. on 2nd October 2020, I have requested for refund online through my yatra account. The status of refund is showing as under
"Dear DILIP,
Thank you for booking with Yatra.com
The refund process has been initiated at our end for the reference number- [protected]. Request you to please check for update after 48 hours.
A confirmation email or message will be sent to you upon successful completion of the refund process at our end".

But as of today, the amount is not refunded nor any credit shell is created against my cancelled tickets.

I booked a cab from the app and the money got deducted from my account, however there is no booking under my account. Hell crap..

Hi,

I was trying to book the flight ticket but transaction failed due to technical issue but amount is debited from my account. I sent multiple mails to customer care but didn't get any responce.

Yatra reference number is[protected].

Thanks,
Sumeet

Spicejet has said that it has refunded Yatra for the refund, but it has not yet come in our account. I hope Yatra hurries since it's been months to the refund. Please look into this matter

Hi,

It has been 20 days and I haven't received the refund yet. I have cancelled the flight with below details:

Booking Ref No.[protected]
PNR: ZF2MYX
Passenger Name: Mr Nilanjan Karmakar
Date:[protected]:30 AM
Source: Bangalore
Destination: Ranchi
Cancelled Date: 24th September.

I haven't yet received the refund amount.

This is with regards to Kolkata to Shillong flight (04/04/2020) with booking number[protected] from Yatra.com. Due to COVID, indigo had cancelled this flight and provided me a 100% refund for the same. But Yatra has provided me ecash and not refund to the original payment method. In spite of repeatedly writing to them, I am not getting any refund for the same. Kindly look into this and provide a solution.

I made a booking for 14th november 2020 - 22nd november indigo flight bangalore to mumbai

Yatra.com has deducted my money via upi app and i have not received any booking information

Kindly refund

This is reference no.[protected] and[protected] for domestic flight booked through yatra.com. The same ticket cancelled in july-20 by indigo and amount refunded to yatra. Since last 3 months i followed with yatra by mails, online complaints over portal and twitter but still i do not get my money.

Dear sir / madam,

I am writing to you to raise an issue about: airline tickets and fares

The issue that i have experienced was: i booked 3 airline ticket from yatra.com, but due lockdown airline cancelled the flight. As per the supreme court order airline already refunded the amount yatra account, but yatra team is not returning the amount to me, it's almost 7 months over. If i send any mail to [protected]@yatra.com they are not replying back, and if i choose twitter and facebook to escalate this issue they are saying send it to [protected]@yatra.com. My reference number is[protected] & passenger email id is [protected]@yahoo.in

It occurred on: 4/04/2020

They needs to take immediate action to resolve this issue, i already sent bank details and blank check screen shot to transfer this amount to my account.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I had 2 flight booking for a flight on 23rd may and return in july from new delhi to san francisco. My flight was cancelled because of covid 19 outspread. I asked the agency to refund my amount. They took nearly 6 months in refunding my amount. Thru out this tenure of waiting i was always assured by the airline as well as yatra that i will be getting a full refund on my booking. But now when after 6 months i finally got my refund then there i can see the deductions being done in name of airline cancellation charges for k3 tax as non refundable and yatra convienience fees of 2887 (Thou in my booking this fees ia only 1399) but they charging me excess qnd looting me. Instead of compensating me with the interest on my amount which they withold with them for good 6 months. They are penalising me unnecessary. Please help me to get my full refund back along with bank interest loss on my money for 6 months.

I have booked an airline tickets using yatra.com (Booking id[protected]. The airline was spice jet. I have received a mail from spice jet that the flight got cancelled due to covid-19. Afterwards i have spken with spice jet agent over phone and they have agreed to make full refund of money. The same message i forwarded to yatra.com. But yatra had refunded the money after deducting convenience fee of rs 1200.

I am not getting any logic why convenience fee is deducted because i have not cancelled the flight. Its done by airline by themselves and they have fully refunded to yatra.com.

Due to covid my flights were cancelled during the month of May 2020. So I requested for the full refund. I booked the flights from Kol to Mumbai and from Mumbai to Kolkata from Yatra and was going for my father's treatment. Since I had to replan the treatment in Kolkata itself due to flight cancellation so I had requested for the refund. Indigo had refunded the money but Yatra is simply keeping the money with them and is only saying that the money has been refunded and closing my case again and again. I can't call Yatra as customer phone support is not working . Mail support is worst . My booking reference nos are[protected] and[protected]. I have already logged the call with yatra and given my card statement from 1st Sept till 5th Oct where I didn't get any refund from yatra. I am fed up with Yatra support now. Yatra is simply cheating their customers and keeping the money with them. I need someone to kindly help me with refund from Yatra.

I am trying to book flight ticket in Yatra.com, money has been deducted from my account but ticket was not booked, I am trying to contact customer care many times but they are not pick the call and I am write a mail to support @yatra.com, they are telling service manager will contact you shortly but 1 day is over they are not contacting me

Kindly solve this issue immediately

I have two complaints
1.the booking is not reflecting to use credit shell amount for booking
2.not able to use credit shell amount to book flight for new booking

I have booked a flight ticket(round trip) with Yatra booking reference number[protected]. Due to Corona virus pandemic both the to and fro tickets got cancelled by airlines. I am having few queries about my tickets and the refund process of my tickets. For that I have been sending multiple mails but Yatra Team is taking very long to respond and if at all they are responding, I am receiving wrong responses from them which is resulting in more confusion. Also about my return journey, the particular ticket has been cancelled by Airlines but in the Yatra website they have mentioned the ticket status as Completed which is again wrong(Attached the screenshot for this)

Its been a big headache for me because of the Yatra Teams unprofessional and irrelevant responses. They have only one medium of contact between the customer and their customer care which is through mail. They dont even allowing to contact through call or chat. Through mail I am receiving very late and wrong information as if they are reverting mails with out even reading or understanding the query. Please help me resolve this issue as these Unprofessional Yatra team is not at all ready to show some responsibility towards their customers.

Hi,
I booked a domestic flight through Yatra app 3 days back but did not receive any confirmation or tickets from them. My money has been deducted and not even refunded.
I am trying to reach out to yatra customer care but no success....

I booked a ticket to travel from Mumbai to kolkata on 3rd October 2020 through yatra through goair. I had booked a non-stop flight. Ticket sent by yatra also shows the same. However when I went to goair website to do web check in then I found out that that my flight is via varanasi. I tried reaching out to both yatra and goair but no-one answered the phones. I am feeling cheated. Would not have booked flight if I had known earlier that this was not an direct flight.

Sir, I have booked a ticket on 18 Sep 20 for that an amount of Rs 6154 is deducted but ticket not confirmed. I have emailed to yatra.com several times (as attached) but they yet not initiate any action. I have attached all the details of correspondence please do the strict action against the yatra.com to reverse my amount deducted. Booking ref number is[protected].
Thanks
Md Mahasin

PNR no - Q695VS - Prerna Mohatta, Virraj Mehta, from chennai to jaipur, dated 4/04/2020 was cancelled due to covid - we have not received the refunds still ??

PNR no - Z9VKHW - kunal mehta from chennai to jaipur, dated 4/04/2020 was cancelled due to covid - we have not received the refunds still . Have mailed them regularly every day from last 5 months

I was booking bus ticket from yatra but my transaction failed twice i waited 10 days but still not get any refund i mailed 10 times to yatra but no response from there also there is no option to call customer care my detailes are as follow -
date of transaction -19/09/2020
payment mode- mobikwik wallet
bank name - mobikwik wallet
amount charged - 1660
transaction id[protected]
email id - [protected]@gmail.com