Yatra Online / YatraTrip.in Complaints & Reviews

Website: www.yatra.com

Hi,
I had booked a bus ticket from bangalore to nagpur for the journey date 18. April.2020 but due to covid 19 pandemic the bus journey got cancelled. So, i got mail that will get the refund of ticket fare after 1 month, taking 1 month time because of the current lockdown situation. But after that long time passed, still i didn't get any refund from the yatra. Whenever i am generating ticket for refund it is becoming in resolve state without any solution.
Please do the needful. I have attached the ticket screenshot for more details.
Travel ticket reference number[protected]

Regards,
Vaibhav asole
[protected]

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 14, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Vaibhav,

Greetings from Yatra.com!

Your refund of INR1320.00 has been processed from our end on 13th Aug 2020. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care

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Address: Yatra.com

Website: Yatra.com

Sir,
I want to inform you that i booked a bus ticket on date[protected] from varanasi to raipur (Chhattisgarh) for two people from yatra.com. Ticket cost me 1680.00
I had to book a car and go to varanasi from my home district mirzapur that cost me 2000 rs.
After reaching there, i contacted the operator, vidhan tours and travels and they told me that no bus is running to raipur currently after lockdown.
Because of yatra.com i had to face trouble and inconvenience and i had to lose 2000 rs of my travel.
I filed complaint to yatra.com through email about this, but the do not refund my money till today. No customer care number to reach and no response from support emails. Please take appropriate action against them, they are cheating with us
Please file my complaint against yatra.com as soon as possible and take necessary action to refund my whole amount.

I am attaching my e-ticket for your reference.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 14, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

We regret the inconvenience caused. As checked and found that your refund of INR 1680.00 was processed from our end on 13th Aug 2020 in your same mode of payment. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care

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My money has been deducted two times while booking bus ticket on[protected] on same bus by yatra mobile app but i didn't get any mail or message regarding ticket confirmation. Neither in booking section it was showing any upcoming schedule of yatra app.

I am attaching screenshots for two times successful transaction. Kindly refund my deducted amount of 815+815 = 1, 630 immediately.

+1 photos

Aug 19, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 14, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi Mubeen,

Greetings from Yatra.com!

We regret the inconvenience caused. We would want to inform you that your refund amount INR 815.00 + 815.00 is under process. We would request you to kindly allow us 10 working days for the refund process.

Regards
Yatra Care

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Hi, ,
My bus has been cancelled due to the lockdown... These guys didn't give refund till now... They said refund initiated but they didn't.. Please look into it..
Cheaters company

+2 photos

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 14, 2020

Verified Support

Hi, Greetings from Yatra.com! Your refund of INR 1320.00 has been processed from our end on 08 Aug 2020. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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Address: Gurugram

I've booked a ticket on yatra and money was deducted from my credit card. Also, yatra sent me a confirmation email on this which i've attached below. Now, when i wish to cancel my booking, yatra team ([protected]@yatra.com) is unable to locate my booking (As if my transaction was void). And i feel this team is incapable of conforming my transaction and money deduction with accounts department presently.

I request you confirm my transaction and return back my money.

Please find the details below
Yatra reference number:[protected]
Ticket pnr: uxvvdn
Passenger names: aman kumar

Date of booking: 27th may 2020

+1 photos

Aug 6, 2020

Complaint marked as Resolved

Yatra contacted me back and asked me to wait till they process full refund amount subject to air line consent.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 10, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Aman,

Greetings from Yatra.com!

As per records our team was in contact with you and the same was discussed as checked your refund is under process. Request you to kindly wait for the shared stipulated time.

Regards
Yatra Care

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Address: Gurugram, Haryana

Website: www.yatra.com

Due to lockdown started in March, all the airlines had to cancel the flights. Indigo cancelled my ticket and refunded the amount as well. But the agency (Yatra) through which I booked the ticket, has not refunded my money.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 12, 2020

Verified Support

Hi, Greetings from Yatra.com! Your refund of INR 5505.99 has been processed from our end on 12 Aug 2020. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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D

d.agarwal94

Aug 15, 2020

I had paid 6306 INR but you are showing that I paid 6006 and above that you deducted 500 INR in the name of convenience fee and all which was never mentioned in the app while booking. I want to know where the 300 INR went.

Refund because airline cancelled - Comment #3719785 - Image #0

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 20, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers and for this booking the convenience fee was charged of INR 400.00 per person. Regards, Yatra Care

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Website: Yatra.com

I canceled my ticket on 22 july 2020 but now my money has not been given back. I want my money back asap. Pnr no sd4hhb
Ref#[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 12, 2020

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Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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Address: P.O+P.S: Katwa, Pin Code: 713130 ,Dist: Purba Bardhaman, W.B.

I booked air tickets (Round trip in indigo) of 3 of our family members for ccu to del on 26/02/2020 through yatra.com vide pnr nos : ap69ge &. Nng4rn. But due to covid-19, scheduled flights were cancelled and on my request of cancellation, the concerned company refunded whole amount of money. But as an agent, yatra.com barricaded payment and overcharged as well as deducted rs 15426.00 (Excluding commitment of refund of rs 996.00) unprofessionally and unethically.

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Aug 6, 2021

Complaint marked as Resolved

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Aug 11, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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Website: Yatra.com

I booked railway reservation ticked through yatra.com on 15july2020 for delhi to nagpur, but booking not completed by yatra.com and they took my money from my bank and still not refund and they don't send any status, no customer care number. Yatra is biggest fraud in india. For this indian government ban this site.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 12, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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Respected team,

I request you to please:

Note i am trying to apply 1 gift voucher code
Note after the voucher code has been applied, the amount gets deducted from the total (Attachment 1)
Note i am not trying to make the balance payment through credit card and i am getting the attached error (Attachment 2)
Resolve this error for me so that i can apply the gift voucher & pay the balance through my credit card

I await your response

Thank you

With sincere regards,

Rahil mehta

+91 [protected]

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 10, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Rahil,

Greeting from Yatra.com!

We regret for the inconvenience caused. We would want to inform you that the balance payment need to be made from the same bank card against which the gift card was issued.

Regards
Yatra Care

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Address: New delhi

I cancelled a reservation made through yatra.com

Given the unprecedented spread of coronavirus in india and especially in usa, my parents decided not to travel due to health risks associated with the travel. Both my parents are old around 60 years of age which makes them very prone to coronavirus attack. Hence, i cancelled the tickets through my online account at yatra on 04/april/2020 and received a confirmation from them. However, my refund is not yet issued by yatra.com. I also checked with swiss airlines and they confirmed that my tickets are already cancelled. Yatra.com forced us to get a written confirmation from swiss airline and i had to run from pillar to post to get email confirmation from swiss airline and submitted it to yatra. Even then my refund was not issued.

I patiently waited for 120 days until jul and yet i received no confirmation from yatra. Customer service kept saying that airline has not issued refund so yatra cannot issue refund. However, when i checked on last week of july'2020 with swiss airline, they confirmed that yatra has not requested for any kind of refund.

This is a pure case of harassment where yatra customer associates kept lying about the refund.

Aug 13, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Aug 03, 2020

Updated by bina06212 I cancelled a reservation made through Yatra.com

email id - [protected]@yahoo.com

Given the unprecedented spread of coronavirus in India and especially in USA, my parents decided not to travel due to health risks associated with the travel. Both my parents are old around 60 years of age which makes them very prone to coronavirus attack. Hence, I cancelled the tickets through my online account at Yatra on 04/April/2020 and received a confirmation from them. However, my refund is not yet issued by Yatra.com. I also checked with Swiss airlines and they confirmed that my tickets are already cancelled. Yatra.com forced us to get a written confirmation from Swiss airline and I had to run from pillar to post to get email confirmation from Swiss airline and submitted it to Yatra. Even then my refund was not issued.

I patiently waited for 120 days until Jul and yet I received no confirmation from Yatra. Customer service kept saying that airline has not issued refund so Yatra cannot issue refund. However, when I checked on last week of July'2020 with Swiss airline, they confirmed that Yatra has not requested for any kind of refund.

This is a pure case of harassment where Yatra customer associates kept lying about the refund.

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Aug 10, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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Address: 1101, 11th Floor, Tower B, Unitech Cyber Park, Sector – 39, Gurgaon – 122001.

Website: Yatra.com

I booked my air ticket for Aizawl from Dehli at 21st of July 2020. It was a connecting flight i.e. from Dehli to Kolkata, Kolkata to Aizawl. But Due to the coronavirus issue, the airlines suggested me to cancel the flight as there was no other available flights. And i did that, And they have initiated a refund from their end. Saying " the refund is up to the travel agency". But in yatra, when i check online i can see that my flight status is still active. And if i cancelled it, i would not receive any refund. So, i really don't know what to do now. I tried calling yatra helpline number several times. And i end up with a scammer ph. Number (: [protected]) he told me that it will be refunded, ask me to instal anydesk(a remote control app to get inside my phone) and that I'll have to check my balance through google pay( the fact that he wants to know my upi password.). But i told him that i have a different app to check my balance and he hung up.
I dont know if this yatra is a big scam or a genuine online Booking agent. As i did a research by myself on the internet, i came to know that many of the customer faces the same issue that i am currently facing. So, i want it fixed!

Aug 13, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Aug 10, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Jonathan,

Greeting from Yatra.com!

We regret the inconvenience caused. We would want to inform you that the mention shared doesn't belong to Yatra.com. The numbers mentioned on this post do not belong to Yatra.com.

Please do not share your personal details on these numbers. Please note that no official representative of Yatra.com would ask you to share your Bank account / card details or UPI pin with us, we request you to kindly do not share the same with anyone.

@ Request you to kindly share your Yatra booking number for us to check and assist you regarding your refund.

Regards
Yatra Care

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I booked ticket from Surat to chennai(INDIGO).My Ref no is [protected], PNR no QQMP2B & LISCSM Date of Travel:27/03/2020.Due to Covid-19 My flight is cancelled, My booking ticket price is not refunded they said amount is in the form of Credit shell use the credit book ticket with in a year.I am not accept this things i need Refund money only.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 4, 2020

Verified Support

Dear Ramanathan,

Greetings from Yatra.com!

We regret the inconvenience. We would want to inform you that as per the airline advisory the ticket cost for both the PNRs is under the airline CS and refund is not permitted from our end. We would request you to kindly connect with the airline directly regarding refund.

Regards
Yatra Care

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Bas booked 14/April 2020
Book Kiya tha
ref no[protected]
Set no 11 U
Bus PNR 55Q5RUYZ
BUS name Dolphins Travel
Mumbai To pusad
Amount 15000

+1 photos

Jul 30, 2020

Complaint marked as Resolved

Bas booked 14/April 2020 Book Kiya tha ref no 074200029265 Set no 11 U Bus PNR 55Q5RUYZ BUS name Dolphins Travel Mumbai To pusad Amount 15000 No Refund amount

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 4, 2020

Verified Support

Dear Sunil,

Greetings from Yatra.com!

We regret the inconvenience caused. As checked and want to inform you that your refund is under process please allow us 10 working days to further address your refund query and solicit your patience.

Regards
Yatra Care

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Address: GURGAON

Website: YATRA.COM

Booking Reference id[protected]
Date 20 July 2020
Bus ticket from Gorakhpur to Delhi
Bus is cancelled by operator & refund is processed by operator to yatra.com
but yatra is not refunding money to customers. All of their customer care no. are not working & they doesn't reply to mails.

+1 photos

Aug 9, 2021

Complaint marked as Resolved

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Jul 30, 2020

Updated by Yashraj Mishra Booking date is 8 july & Journey Date is 10 july .

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 4, 2020

Verified Support

Dear Yashraj,

Greetings from Yatra.com!

We regret the inconvenience and delay in response. Request you to kindly share your Yatra booking number or the bus confirmation number for us to check and assist you.

Regards
Yatra Care

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Y

Yashraj Mishra

from Ahmedabad, Gujarat

Aug 7, 2020

These are the booking details provided in the screenshot below .

Refund not processed even after 28 days. - Comment #3715208 - Image #0

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 14, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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Booking reference no.[protected] train from basti to ltt booked on 25june 2020 & travelling date was 15th july 2020 which i cancelled on the same date of travell & irctc said i will get 50% refund i booked fron you yatra.com so ill get refunf from ur side its more than 10 days i didnt receive my refunf till i tried to call you but didnt connect pls sove as soon as possible my registered mob no.[protected]

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Aug 6, 2021

Complaint marked as Resolved

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Aug 01, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the balance refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience.Regards, Yatra Care

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I am not able to book my flight using my credit shell. It’s showing i got to drop a mail to [protected]@yatra.com. I have done it so many times but no one calls from there. This is limit. Atleast yatra should have customer care facility. I am just fed up of yatra. Worst services.

Aug 7, 2021

Complaint marked as Resolved

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Aug 02, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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Address: Yatra .com

Website: Yatra.com

I had recently book flight tickets on yatra.com on 13th july 2020 and my date of journey was 8th august 2020 but on 23th july airlines cancelled my air tickets due to covid-19 and refunded full amount of 15660 towards yatra.com but when my tickets was cancelled then yatra sent an e mail where they shows only 1276 rupees of rufund towards to me.. It is not fare, if airlines send full amount towards yatra then it is their responsibility to send my full amount.. So please send my full amount, i am very poor, i cant afford to book other flight...

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IDear Sir
Ihave received the email from spice jet customer care that they have already refunded the payment to you, but you are intentionally not paying to my account regarding the.:PNR .:TJ585B . T
The email of SpiceJet is as follows -
This is with reference to your request for refund of booking amount for the above mentioned PNR.

We would like to re-iterate that we have processed the refund of INR 5561 towards the same travel agency (Yatra Online Pvt Ltd) account dated 12-jun-2020.

We would request you to get in touch with the respective travel agent to claim the refund.

Further, for immediate assistance, you may check our 24*7 Live Chat option on our website.

Assuring you of our best attention at all times.

Thanks & Regards:
Ramandeep Kaur
Customer Experience,
SpiceJet Ltd.321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
Kindly reply me.
With regards
Alex Mathew.

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I have tried to reach yatra dozen times. I got a reply only once and that too useless. Its been 3 weeks. I was supposed to get the refund by now but i didnt get it .
Yatra reference number[protected]

I have contacted the airlines and they did initiate the refund on 3rd July, why would it take this many days for refund...are you playing with customers emotion ?
I saw 100s of customers complaining about this...i fed up with this . I had to write to you guys dozen times and still no refund
Pls take this seriously or you wont have any customers left .

Seriously
A tired customer

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Yatra Online / YatraTrip.in Complaints & Reviews

File a complaint to Yatra Online / YatraTrip.in

Yatra Online / YatraTrip.in reviews & complaints page 43

Yatra.com not giving bus ticket refund since 4 months completed.

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yatra.com do not refund money or take any action.

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refund for bus ticket

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Not providing my refund since 4 months

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Money deducted but ticket not booked, No refund now

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Refund because airline cancelled

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Not refunding money

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Unauthorised deduction

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Still not get refund

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Cant make payment

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refund not issued even after waiting for 120 days

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No refund

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Regarding Credit Shell

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Bus book travel

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Refund not processed even after 28 days.

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train cancellation refund

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Credit shell

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Not refunded

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Not refunding money after spice jet had paid them

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3 weeks gone and still no refund

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