Yatra Online / YatraTrip.in Complaints & Reviews

Airline has cancelled the flight and refunded full amount but Yatra has deducted 300 from that amount. In this pandemic time Yatra is harassing customers like this. When airline has not deducted any amount and refunded it fully why Yatra is deducting customer's hard earned money. They have illegally charging customers.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Sahil,

Greetings from Yatra.com!

Request you to kindly share your Yatra booking number for us to check and assist you.

Regards
Yatra Care

Aug 27, 2020

Updated by sahil.dhr Hi Team,

Please find the yatra reference no. [protected]

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S

sahil.dhr

Aug 22, 2020

Booking ID [protected]

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Yatra Online / YatraTrip.in Customer Care's response, Aug 23, 2020

Verified Support

Dear Sahil,

Greetings from Yatra.com!

Thank you for sharing your details. As checked and want to inform you that Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search and seamless online booking experience to its customers and stays non-refundable in all situations.

Regards
Yatra Care

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This is sumanta samal, mob# [protected]. Booking reference#[protected].

Indigo: pnr-ym44tg, my flight 6e 6376 from amd to ccu on 22aug2020 is cancelled by airline due to covid-19 travel restrictions. But i didn't received any refund from yatra.

So please need to verify and process my refund as soon as possible. Then i will reschedule alternate flight.

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I booked two tickets from chandigarh to srinagar for dated 10th april 20 from yatra with reference number [protected] and pnr xj26fz. The flight got cancelled due to nationwide lockdown. I requested yatra to refund the money but they told me that it is not possible as airlines are not refunding the money. Airlines are creating credit shell to use the fund for upcoming travel. But i did not found any indigo flight from chandigarh to srinagar. Then i contacted indigo airline for refund as i was not able to use credit shell. Then they become agree for refund and airline refunded the money on 1st july 20. I have been following with yatra team since 1st july 20 for refund but they have refunded the money yet. 48 days are not a small time to process the refund if they really want to refund the money to customers.

Aug 11, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Aug 17, 2020

Updated by Goldi Madaan After a lot of follow-up, YATRA is not refunding the money.

Verified Support

Aug 26, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As per records, your booking has been cancelled and Indigo Airline has credit the amount of INR 1438.00 as a credit shell under Customers current PNR (hence no money will be refunded to original mode of payment). The credit shell will be utilized to create a new booking for same passengers. The fare difference will be applicable (If any). Also, we would like to inform you that we have forwarded the request to our concerned team to initiate the refund of INR 1460.00 for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience.Regards, Yatra Care

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Address: anand

Sir
My bus ticket are done date 31 july 2020

Yatra app in not show in my ticket i want cancel. I try many time customer care but not connect.
And i call bus oprator my tickets are cancel but bus oprator refuse cancel my ticket.
I many try email on yatra but not responce
Total amount = 1995/-

Bus oprator = shree nath travels ac - sleeper.
Online bus ticket app= yatra.com
Pnr =[protected]
Boking id[protected]
Passenger name= ram narayan kumhar
Madhu kummhar
Seat no l5 and l6
Time departure time 9.00 pm

Anand to ajmer

Regards
Ram narayan kumhar
Your customer

Aug 13, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to the respective vendor to check the status and would update you, once we have received the update from team. Request your patience in the interim. Regards, Yatra Care

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Address: anand

Sir
my bus ticket are done date 29 july 2020
bus oprator are call me at 2.oo pm your bus are cancel due to some problem.
then bus oprator not refund my rupees. i try call many time but not responce for refund mony Rs. 1250
Then i try yatra customer care but not connet call.

BUS oprator = Mewara travels
online bus ticket app= yatra.com
PNR =[protected]
passenger Name= RAM NARAYAN KUMHAR
MADHU KUMMHAR
Seat no 8 and H
time departure = 8.15 pm

Regards
RAM NARAYAN KUMHAR
YOUR Customer

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Website: www.yatra.com

Dear sir/mam
It’s me pratap narayan mishra
My flight was cancelled because of covid-19 and immediately after receiving message from airlines, i applied for refund to airlines and to yatra also on first week of july.
Yatra told me to wait 30-45 days and it’s been already 2 and half months and everytime i call them they say sir more 30-45 days and give me some excuses like your ticket is revised ticket, your ticket is not open ticket, you didn’t apply for refund etc. Like this.
My friends who booked from same airlines but different booking site. And he cancelled ticket after me. But he got refund already on 20 july approximately. So it means it’s not airlines fault. It’s yatra’s fault. They are making excuses.
I am mentioning 3 yatra’s reference no. Because i booked those tickets from my bank account
Thats why i am claiming for those 3 tickets.
Please try to get me refund as soon as possible.
Otherwise i will move to court against yatra

[protected]
Pratap narayan mishra
Divya vaishnav

[protected]
Priyanshu gautam

[protected]
Shubham aggarwal

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 20, 2020

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 20, 2020

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 20, 2020

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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P

pratap1550

Aug 23, 2020

[protected]
Pratap Narayan Mishra
Divya Vaishnav

[protected]
Shubham Aggarwal

[protected]
Priyanshu Gautam

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Address: Yatra.com

Hi, my name is ishak i booked cab kota to new delhi was on 11 aug 2020. As per t. C prebook amount 1076 rs debited my account but didn't get any cab confirmation. And didn't received any information from yatra. I raise complaint but no response. I need my money back. I attached details please look into it.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Aug 14, 2020

Updated by ishak_khan2 Account registration details.
ishak.[protected]@gmail.com
[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 19, 2020

Verified Support

Hi, Greetings from Yatra.com! Your refund of INR 1076.00 has been processed from our end on 16 Aug 2020. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 19, 2020

Verified Support

Hi, Greetings from Yatra.com! Your refund of INR 1076.00 has been processed from our end on 16 Aug 2020. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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Address: D block,353/204,Sp sukhobristi, sapoorji, Newtown

Website: Yatra .com

I had booked two tickets malda to kolkata 7 august for 9august journey on yatra.com suddenly bus operator cancel the bus, until i have not refund money

Aug 14, 2020

Complaint marked as Resolved

My contact no.7980786107, refund money due to Bus cancel by the operators

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Website: www.yatra.com

Hi,
I had booked a bus ticket from bangalore to nagpur for the journey date 18. April.2020 but due to covid 19 pandemic the bus journey got cancelled. So, i got mail that will get the refund of ticket fare after 1 month, taking 1 month time because of the current lockdown situation. But after that long time passed, still i didn't get any refund from the yatra. Whenever i am generating ticket for refund it is becoming in resolve state without any solution.
Please do the needful. I have attached the ticket screenshot for more details.
Travel ticket reference number[protected]

Regards,
Vaibhav asole
[protected]

Aug 14, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Vaibhav,

Greetings from Yatra.com!

Your refund of INR1320.00 has been processed from our end on 13th Aug 2020. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care

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Address: Yatra.com

Website: Yatra.com

Sir,
I want to inform you that i booked a bus ticket on date[protected] from varanasi to raipur (Chhattisgarh) for two people from yatra.com. Ticket cost me 1680.00
I had to book a car and go to varanasi from my home district mirzapur that cost me 2000 rs.
After reaching there, i contacted the operator, vidhan tours and travels and they told me that no bus is running to raipur currently after lockdown.
Because of yatra.com i had to face trouble and inconvenience and i had to lose 2000 rs of my travel.
I filed complaint to yatra.com through email about this, but the do not refund my money till today. No customer care number to reach and no response from support emails. Please take appropriate action against them, they are cheating with us
Please file my complaint against yatra.com as soon as possible and take necessary action to refund my whole amount.

I am attaching my e-ticket for your reference.

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

We regret the inconvenience caused. As checked and found that your refund of INR 1680.00 was processed from our end on 13th Aug 2020 in your same mode of payment. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care

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My money has been deducted two times while booking bus ticket on[protected] on same bus by yatra mobile app but i didn't get any mail or message regarding ticket confirmation. Neither in booking section it was showing any upcoming schedule of yatra app.

I am attaching screenshots for two times successful transaction. Kindly refund my deducted amount of 815+815 = 1, 630 immediately.

Aug 19, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi Mubeen,

Greetings from Yatra.com!

We regret the inconvenience caused. We would want to inform you that your refund amount INR 815.00 + 815.00 is under process. We would request you to kindly allow us 10 working days for the refund process.

Regards
Yatra Care

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Hi, ,
My bus has been cancelled due to the lockdown... These guys didn't give refund till now... They said refund initiated but they didn't.. Please look into it..
Cheaters company

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 14, 2020

Verified Support

Hi, Greetings from Yatra.com! Your refund of INR 1320.00 has been processed from our end on 08 Aug 2020. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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Address: Gurugram

I've booked a ticket on yatra and money was deducted from my credit card. Also, yatra sent me a confirmation email on this which i've attached below. Now, when i wish to cancel my booking, yatra team ([protected]@yatra.com) is unable to locate my booking (As if my transaction was void). And i feel this team is incapable of conforming my transaction and money deduction with accounts department presently.

I request you confirm my transaction and return back my money.

Please find the details below
Yatra reference number:[protected]
Ticket pnr: uxvvdn
Passenger names: aman kumar

Date of booking: 27th may 2020

Aug 6, 2020

Complaint marked as Resolved

Yatra contacted me back and asked me to wait till they process full refund amount subject to air line consent.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Aman,

Greetings from Yatra.com!

As per records our team was in contact with you and the same was discussed as checked your refund is under process. Request you to kindly wait for the shared stipulated time.

Regards
Yatra Care

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Address: Gurugram, Haryana

Website: www.yatra.com

Due to lockdown started in March, all the airlines had to cancel the flights. Indigo cancelled my ticket and refunded the amount as well. But the agency (Yatra) through which I booked the ticket, has not refunded my money.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 12, 2020

Verified Support

Hi, Greetings from Yatra.com! Your refund of INR 5505.99 has been processed from our end on 12 Aug 2020. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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D

d.agarwal94

Aug 15, 2020

I had paid 6306 INR but you are showing that I paid 6006 and above that you deducted 500 INR in the name of convenience fee and all which was never mentioned in the app while booking. I want to know where the 300 INR went.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 20, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers and for this booking the convenience fee was charged of INR 400.00 per person. Regards, Yatra Care

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Website: Yatra.com

I canceled my ticket on 22 july 2020 but now my money has not been given back. I want my money back asap. Pnr no sd4hhb
Ref#[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 12, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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Address: P.O+P.S: Katwa, Pin Code: 713130 ,Dist: Purba Bardhaman, W.B.

I booked air tickets (Round trip in indigo) of 3 of our family members for ccu to del on 26/02/2020 through yatra.com vide pnr nos : ap69ge &. Nng4rn. But due to covid-19, scheduled flights were cancelled and on my request of cancellation, the concerned company refunded whole amount of money. But as an agent, yatra.com barricaded payment and overcharged as well as deducted rs 15426.00 (Excluding commitment of refund of rs 996.00) unprofessionally and unethically.

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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Website: Yatra.com

I booked railway reservation ticked through yatra.com on 15july2020 for delhi to nagpur, but booking not completed by yatra.com and they took my money from my bank and still not refund and they don't send any status, no customer care number. Yatra is biggest fraud in india. For this indian government ban this site.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 12, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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Respected team,

I request you to please:

Note i am trying to apply 1 gift voucher code
Note after the voucher code has been applied, the amount gets deducted from the total (Attachment 1)
Note i am not trying to make the balance payment through credit card and i am getting the attached error (Attachment 2)
Resolve this error for me so that i can apply the gift voucher & pay the balance through my credit card

I await your response

Thank you

With sincere regards,

Rahil mehta

+91 [protected]

Aug 13, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Rahil,

Greeting from Yatra.com!

We regret for the inconvenience caused. We would want to inform you that the balance payment need to be made from the same bank card against which the gift card was issued.

Regards
Yatra Care

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Address: New delhi

I cancelled a reservation made through yatra.com

Given the unprecedented spread of coronavirus in india and especially in usa, my parents decided not to travel due to health risks associated with the travel. Both my parents are old around 60 years of age which makes them very prone to coronavirus attack. Hence, i cancelled the tickets through my online account at yatra on 04/april/2020 and received a confirmation from them. However, my refund is not yet issued by yatra.com. I also checked with swiss airlines and they confirmed that my tickets are already cancelled. Yatra.com forced us to get a written confirmation from swiss airline and i had to run from pillar to post to get email confirmation from swiss airline and submitted it to yatra. Even then my refund was not issued.

I patiently waited for 120 days until jul and yet i received no confirmation from yatra. Customer service kept saying that airline has not issued refund so yatra cannot issue refund. However, when i checked on last week of july'2020 with swiss airline, they confirmed that yatra has not requested for any kind of refund.

This is a pure case of harassment where yatra customer associates kept lying about the refund.

Aug 13, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Aug 03, 2020

Updated by bina06212 I cancelled a reservation made through Yatra.com

email id - [protected]@yahoo.com

Given the unprecedented spread of coronavirus in India and especially in USA, my parents decided not to travel due to health risks associated with the travel. Both my parents are old around 60 years of age which makes them very prone to coronavirus attack. Hence, I cancelled the tickets through my online account at Yatra on 04/April/2020 and received a confirmation from them. However, my refund is not yet issued by Yatra.com. I also checked with Swiss airlines and they confirmed that my tickets are already cancelled. Yatra.com forced us to get a written confirmation from Swiss airline and I had to run from pillar to post to get email confirmation from Swiss airline and submitted it to Yatra. Even then my refund was not issued.

I patiently waited for 120 days until Jul and yet I received no confirmation from Yatra. Customer service kept saying that airline has not issued refund so Yatra cannot issue refund. However, when I checked on last week of July'2020 with Swiss airline, they confirmed that Yatra has not requested for any kind of refund.

This is a pure case of harassment where Yatra customer associates kept lying about the refund.

Verified Support

Aug 10, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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Address: 1101, 11th Floor, Tower B, Unitech Cyber Park, Sector â€“ 39, Gurgaon â€“ 122001.

Website: Yatra.com

I booked my air ticket for Aizawl from Dehli at 21st of July 2020. It was a connecting flight i.e. from Dehli to Kolkata, Kolkata to Aizawl. But Due to the coronavirus issue, the airlines suggested me to cancel the flight as there was no other available flights. And i did that, And they have initiated a refund from their end. Saying " the refund is up to the travel agency". But in yatra, when i check online i can see that my flight status is still active. And if i cancelled it, i would not receive any refund. So, i really don't know what to do now. I tried calling yatra helpline number several times. And i end up with a scammer ph. Number (: [protected]) he told me that it will be refunded, ask me to instal anydesk(a remote control app to get inside my phone) and that I'll have to check my balance through google pay( the fact that he wants to know my upi password.). But i told him that i have a different app to check my balance and he hung up.
I dont know if this yatra is a big scam or a genuine online Booking agent. As i did a research by myself on the internet, i came to know that many of the customer faces the same issue that i am currently facing. So, i want it fixed!

Aug 13, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Jonathan,

Greeting from Yatra.com!

We regret the inconvenience caused. We would want to inform you that the mention shared doesn't belong to Yatra.com. The numbers mentioned on this post do not belong to Yatra.com.

Please do not share your personal details on these numbers. Please note that no official representative of Yatra.com would ask you to share your Bank account / card details or UPI pin with us, we request you to kindly do not share the same with anyone.

@ Request you to kindly share your Yatra booking number for us to check and assist you regarding your refund.

Regards
Yatra Care

Yatra Online / YatraTrip.in Complaints & Reviews

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