Yatra Online / YatraTrip.in Complaints & Reviews

Bas booked 14/April 2020
Book Kiya tha
ref no[protected]
Set no 11 U
Bus PNR 55Q5RUYZ
BUS name Dolphins Travel
Mumbai To pusad
Amount 15000

Booking Reference id[protected]
Date 20 July 2020
Bus ticket from Gorakhpur to Delhi
Bus is cancelled by operator & refund is processed by operator to yatra.com
but yatra is not refunding money to customers. All of their customer care no. are not working & they doesn't reply to mails.

Booking reference no.[protected] train from basti to ltt booked on 25june 2020 & travelling date was 15th july 2020 which i cancelled on the same date of travell & irctc said i will get 50% refund i booked fron you yatra.com so ill get refunf from ur side its more than 10 days i didnt receive my refunf till i tried to call you but didnt connect pls sove as soon as possible my registered mob no.[protected]

I am not able to book my flight using my credit shell. It’s showing i got to drop a mail to [protected]@yatra.com. I have done it so many times but no one calls from there. This is limit. Atleast yatra should have customer care facility. I am just fed up of yatra. Worst services.

I had recently book flight tickets on yatra.com on 13th july 2020 and my date of journey was 8th august 2020 but on 23th july airlines cancelled my air tickets due to covid-19 and refunded full amount of 15660 towards yatra.com but when my tickets was cancelled then yatra sent an e mail where they shows only 1276 rupees of rufund towards to me.. It is not fare, if airlines send full amount towards yatra then it is their responsibility to send my full amount.. So please send my full amount, i am very poor, i cant afford to book other flight...

IDear Sir
Ihave received the email from spice jet customer care that they have already refunded the payment to you, but you are intentionally not paying to my account regarding the.:PNR .:TJ585B . T
The email of SpiceJet is as follows -
This is with reference to your request for refund of booking amount for the above mentioned PNR.

We would like to re-iterate that we have processed the refund of INR 5561 towards the same travel agency (Yatra Online Pvt Ltd) account dated 12-jun-2020.

We would request you to get in touch with the respective travel agent to claim the refund.

Further, for immediate assistance, you may check our 24*7 Live Chat option on our website.

Assuring you of our best attention at all times.

Thanks & Regards:
Ramandeep Kaur
Customer Experience,
SpiceJet Ltd.321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
Kindly reply me.
With regards
Alex Mathew.

I have tried to reach yatra dozen times. I got a reply only once and that too useless. Its been 3 weeks. I was supposed to get the refund by now but i didnt get it .
Yatra reference number[protected]

I have contacted the airlines and they did initiate the refund on 3rd July, why would it take this many days for refund...are you playing with customers emotion ?
I saw 100s of customers complaining about this...i fed up with this . I had to write to you guys dozen times and still no refund
Pls take this seriously or you wont have any customers left .

Seriously
A tired customer

Hi,
International flights booked through yatra (Order id[protected] were cancelled in early may. I have been ever since following up for refund processing (Ya:[protected] however refund has not been provided yet.

The flights were scheduled from india on 30th may 2020 and return on 10th june (4 pax, delhi - moscow). Cancellation notification from airline was received in 1st week of may.

I've followed up atleast 15-20 times with yatra customer care - without any solution.

Appreciate if the refund could be processed on urgent basis (I am not looking for credit notes).

Thanks,
Abhishek
+[protected]
Abhishek. [protected]@gmail.com

My parents return flight was cancelled by singapore airline. I emailed to yatra.com for processing refund. Return flight was on june-24, today its almost one month, but yatra did not processed my refund request. I emailed them around 20 times for refund. Yatra reply is same, we processed your request but singapore airlines has not processed refund. So, i asked singapore airline for status. On july 22, singapore airline response says they did not received refund request / documents from yatra.com. So, who is to blame. Never ever use yatra.com for any services. If you email and tweet, they will say social media will respond and finally, you are not able to get response from anywhere.

I am getting newer surprises from yatra!!!

I had booked flight with yatra ref[protected].

Instead of a full refund, app. 25% fare has been deducted and that too has been kept in e-wallet.

Since the flight was canceled by air, thereby full amount should be returned!!!

Secondly, what the point of keeping it in e-wallet. If the airline company has returned the amount, that should be credited back to the traveler account!!!

I booked a flight on 16 july 2020 which unfortunately did not get book but the money got deducted. I did not receive any confirmation from yatra regarding the refund initiation. I have already sent them in email 6 or 7 times and did escalate the issue by submitting complaint on their app but they don't seem to respond on that.

I booked bus ticket for vapi to ahmedabad for rs.482 (Discounted). But bus owner refused to accept my booking and said they are not accepting online bookings. And he said he will he will cancel the booking and the amount will be refunded shortly. And it's been 16 days still i didn't get refund. So i am requesting you to please review this and refund the amount asap.

Booking date: 4th july'20
Booking id:[protected]
Pnr:[protected]
Email: [protected]@gmail.com

Your regards,
Darshan patel

I have booked flight (Emirates airline) for my parents from yatra.com from delhi to houston. Due to covid-19 travel restriction flight got cancelled on march 30th. Booking reference number is[protected].

I have sent multiple emails with request id 25163090 regarding refund status. I have received on email back saying i should be getting my refund within 7-10 working days. Today is 20th working day from that email date and still no refund.

I have sent multiple emails but no one is responding. I called airlines support and they are saying that refund has been processed from their side.

I am disappointed my the kind of support service you are providing and would make sure to not book any international flight from your travel agency.

On 20 june 2020 i have booked bus from pune to Ahmedpur on yatra.com and bus was cancelled by an operator but till now i have not received refund, there customer service and contact number of yatra.com are not working i sended mail to [protected]@yatra.com thay said to me on 30th june your refund initiated by our system your refund credited in your account within seven days but till now i have not received any refund and also thay not giving any reply

My flight was cancelled due to covid restriction, and indigo has provided itinerary for full refund. I inititiated refund for cancellation for 02 weeks there is no refund initiated. Sent mails but no response very frustrated

Refund reference[protected]

Had booked indigo flight from bangalore to colombo and return.
Due to lockdown, indigo has issued a refund for bangalore-colombo fare and a credit shell for colombo-bangalore fare.

This refund was done way back on mar 25th. But yatra has not yet refunded me bangalore-colombo fare.

Hi i am jai i had my ticket on 25th march 2020 from yatra, due to lockdown in india my ticket got canceled. I did try to cancel my ticket manually but i was unable to do that. I did email and calls to yatra they said we don't have any information on your refund once your airline company will provide any refund you will get that money back.

It has been more than 4 month any they did not refunded my money.

My booking id is[protected] my ticket was from dallas to new delhi.

Please help me to get my money back i am still waiting for that and my credit card company is calling me everyday to pay that money, i don't have money to pay them.

Please help me.

Yatra.com is not allowing to book new ticket using my credit shell.

I have 2 tickets, both they are not allowing to use it.

I tried to book Flight ticket (Bangalore-Ranchi) from Yatra.com on 9th July 2020 through UPI (phonpe), The amount was debited from my DBS bank and was showing successful in phonpe, but the yatra website was not detecting the payment and after waiting for sometime the yatra page also got expired.I am not getting any response from yatra .

My upi Id is : [protected]@ybl
and my payment made to yatra.[protected]@icici

I have attached screenshot of my transaction

Booking ref no. [protected]
Booking ref no.[protected]

The above booking was made from bangalore to paris on april-9-2020. Due to lockdown, the tickets were canceled. I booked emirates airlines.

Yatra has not refunded the money yet. Emirates airlines have confirmed that they have refunded the amount to yatra. But yatra has not yet refunded the amount.

I have been trying to reach yatra through all the given numbers in google. Nothing is getting connected.

Action should be taken against them for not updating the status on refund.