Yatra Online / YatraTrip.in Complaints & Reviews

I booked a flight for me and my daughter for dated 11th april from chandigarh to srinagar with reference # [protected] but flight got cancelled due to lockdown. As per yatra team, airline has credited the refund amount in credit shell which can be used for same destination and same passengers within one year. However indigo flights are not operational on this route so i am not able to use the credit shell that's why i requested for refund but they are not going to refund the amount.

Pnr# nempja

As confirmed by spicejet, the full amount was refunded to yatra on 13th june. But while following the steps to book tickets through yatra, i'm not able to see ant option of 'book using airline credit'.

Unfortunately, there is no contact number or chat to speak to a support agent. Hence i logged a ticket through portal but there is no sla or acknowledgement. Hence, i need to wait for an indefinite time to book tickets using credit shell. Otherwise, need to forget the amount for urgent travel.

I have booked tickets from DELHI to TORONTO on Dated 05/03/2020 and NEW YORK to DELHI on dated 21/03/2020 vide booking ref no. YT[protected]CATHAY PACIFIC) through a travel agency YATRA.COM, due to COVID-19 my return Flight got cancelled and rescheduled on 31/03/2020.
after the first lockdown extended all the airports shut down as well as all the flights grounded. I got a mail from Cathay pacific which is clearly written on that who are not Hong Kong residents will be denied entry to Hong Kong, including travellers transiting through Hong Kong. after received this mail I constantly trying to contact them on customer care but not responding. whenever I mailed they replied, the airline has not shared any information regarding refund.

I am constantly asking for refund since one month bit there is no response i am getting message that the status will be updated in 48 hours but still there is no news about my refund
I had book round trip ticket from yatra for goa (3 persons) from 17/05/2020 to 21/05/2020
Kindly update the status asap
Genu george
[protected]
[protected]@gmail.com

This is with reference to flight booking i made on 24th may 2020 from ahmedabad to delhi and delhi to jaipur of air india. There was no intimation about flight cancellation and i got to know about it, just a few hours before about it.
There is also no message or information from your end regarding the refund complaints that i have been making on the yatra app.

Please note my booking no :[protected]

Kindly refund my complete amount rs., 5810.99 in the bank account from which the transaction was made.

Why till date not refund my booking amount, so many time correspondance with your yatra.com but not responce your side why, not refund my booking amiunt, bide my booking pnr no fgv3vc and pnr no dcm54l and pnr no fizv3z

Hi team,
We have done the booking on your website on[protected] as per the available slot in thangamayil travels. I have checked with the thanagamayil travels personally for the bus details and came to know that bus is not available for these days due to covid19

Please initiate a full amount refund and cancellation from your end. This is not our mistake. Please call me for further information needed.

I'm trying to contact your customer support last few days no response in your side.

Kindly please update me.

I have booked 3 bus ticket on yatra.com for *16th april 2020 but bus got cancelled due to covid19. I have claim for my refund on 17 may 2020 for cancelled bus ticket its more than 50 days i have ask many times for my money they are replying with resolved status for my request but still i have not receive my money.
Bus reference no[protected]
[protected]
[protected]

Hi,

I had my travel scheduled on 12 april from air asia flight (15-599). My pnr no was r2chvm.

Due to covid-19, my flight was cancelled and i have still not received any refund or credit note.

Yatra service is the most disgusting service i have seen and is a fraud company.

To date (From last one month), i am getting message that refund is initiated and shall be processed within 2 working days however the fraud company has not made any effort to either refund money or any email intimation on refund status

I hereby request you to kindly refund my money in full.

Regards,
Mohit
[protected]

I have credit shell balance due to refund from airlines due to flite cancel during lockdown.
Now i am trying to new booking using credit shell balance but yatra.com not providing the balance and asking to drop an email regarding the same. I have emailed many times but they did not provide solution as well not contact me.
I have to do an urgent flite booking.in this situation yatra.com is not providing me my credit balance which is approx 3000/-.
Need help

I have booked a flight of indigo airline on 9th June, but now the flight is cancelled. But I'm not the getting the option of "Book using Airline credit" for further bookings.

Refund details yatra ref[protected]

Flight was cancelled by airlines but yatra has not processed refund or amount not credited to my account till date.

It is now over 8 weeks since the cancellation of Rwandair PNR UNK2N8 and I donot see my refund for Yatra Booking Reference Number YT39070340
Rwanda Air cancellation
RwandAir has already refunded the entire amount to Yatra 10 weeks ago .
Please check and inform me of the update
I am Dr.Keyur Parikh, Chairman of CIMS Hospital, a 200 Bed Hospital in Ahmedabad.
I have been ordered by my government(Ahmedabad Municipal Corporation) under EPIDEMIC ACT OF INDIA (EMERGENCY ACT) to immediately admit COVID cases under my personal financial responsibility in India. Please Government order attachment-Please read ) since last three weeks.
Already we have many COVID sick patients in my hospital and some are dying .

Ahmedabad has over 15, 000 patients and doubles every week. You can see my list of patients below. Iam now in desperate need of FUNDS to support the social cause as one of the best hospitals in Ahmedabad to fight COVID.
Show Quoted Content
I am Dr.Keyur Parikh, Chairman of CIMS Hospital, a 200 Bed Hospital in Ahmedabad.
I have been ordered by my government(Ahmedabad Municipal Corporation) under EPIDEMIC ACT OF INDIA (EMERGENCY ACT) to immediately admit COVID cases under my personal financial responsibility in India. since last three weeks.
Already we have many COVID sick patients in my hospital and some are dying .

Ahmedabad has over 15, 000 patients and doubles every week. You can see my list of patients below. Iam now in desperate need of FUNDS to support the social cause as one of the best hospitals in Ahmedabad to fight COVID.

In view of this I would like to apply for emergency refund of my TICKETS all of which were Business Class.
You may refund on my VISA credit card used earlier or Bank Transfer as follows:

Name of Beneficiary: Dr. Keyur H. Parikh
HDFC Bank Ltd. VASNA Branch
Branch Address:
SHREEJI COMPLEX
VASNA ROAD
Ahmedabad 380007
India
Swift Code : HDFC0001712
Account Number : [protected]
IFSC Code is HDFC0001712
MICR No is[protected]

I booked international round trip flight and due to covid my return flight got cancelled. This incident was happened in february starting, when lockdown was neither started nor announced in india. Pnr okzrtg and booking ref is[protected].
Yatra is not refunding money, however the money has been immediately refunded to yatra by airline company indigo. But even after multiple reminders yatra is not returning my money. Every time i ask for refund they says in 48 hours it will get credited to my bank account but it's more than 4 months they have acted on this. They have swallown my money. Customer care do not pick phone, mail support do not respond on multiple mail complaints.
How to get my money back to my bank account?? You are fake company/currupt company, cheating your long time customers in such pandemic.
But this one time opportunity you might lose huge customer base by just ignoring customer complaints.

I bought flight ticket from kolkata to nagpur on 10th july. I paid 4614/- via google pay app and my money got deducted from my bank account. But the yatra page said flight booking unsuccessfull and didn't refund money nor gave ticket.

I booked flight from mumbai to visakhapatnam on 30 may 2020 through yatra.com ticket booking was failed but the amount was deducted from my bank account i have logged in with my mobile number [protected] and the amount was deducted from my sbi bank account no.[protected]. I need my refund urgently and my sbi bank transacation number was [protected]igairwnndo for the amount of 14003 on 30.05.20

Kindly note, i have booked my flight with goair through yatra.com after the govt of india/ civil aviation ministry announcement of opening the domestic airlines from 25th may 2020. Flight no. Is g8-321 of 1st june 2020 (I. E. For tomorrow). I have been trying to do web check-in for the last 36 hours but it always shows an error no such flight available though i have paid fully for this upcoming flight. I have written many to many times in this 36 hours to airlines & yatra, even keep on calling on their customer support numbers but no one cares to respond to the customer. To my agony, i do not understand what to be done as the new guidelines issued by the civil aviation dept, it's compulsory to do web check-in in order to get access to the airport terminal. No update has been given so far by yatra or airlines whether the flight is operating or canceled.. I am totally at loss. Kindly help to resolve this issue with yatra & goair. It's the most urgent.
Thanks & regards
Lalit mahendru

I have booked flight tickets on 18 apr 2020 (Travel date) for my family (Wife and son) bengalore to jaipur due to corona they are not able to travel however flight company cancelled the tickets, as per govt statement flight company have to refund full amount.

It's been more then month still no refunds had been initiated. I need help to get refund as sson as possible.

I have booked a flight ticket from mumbai to visakhapatnam on 30 may 2020. The amount was deducted through upi payment from upi id [protected]@ybl from my bank account but the ticket was not booked. I need refund as soon as possible. I have logged in your website through guest i'd with phone no.[protected].

Have booked two flights and got refund for only one from indigo and yatra is saying that air asia has not refunded them and i need to contact air asia to get my refund back as per the last communication i contacted air asia and they are saying they cant initiate refund until or unless yatra has requested them so what should i do now if you are telling bloody lies to customers that you have already requested.
Please dont make us fools
Pnr vsm74l
Ref no :[protected]
For my money, you are making me beg to you, shame on you yatra.com