Yatra Online / YatraTrip.in Complaints & Reviews

I cancelled my both ways international flight on 17th march i booked via yatra.com. The same day recieved confirmation of cancellation as it was refundable flight i was expecting my refund in 7 days. Its been two months i have been raising concerns via emails, complaint via app contact us but i am getting no response at all. There is huge amount of money which i am in serious need of and yatra is not even replying for any emails or complaints....

Sir
We have boooked tickets through yatra.com. But the flight was cancelled. No refund of the amount.
Kindly do needful and arrange to advise yatra agency to repay the amount.
Thank you very much sir...

On[protected] i booked the ticket from yatra.com. Ref. No. Is[protected].
On[protected] i got the message from air india that flight between dhm to del has been cancelled. I try to contact with yatra for support but, unable.
Kindly solve this issue. I will get the refund or something else....

Due to start of lockdown in kolkata from 23/mar 17:00, i tried to cancel my air tickets from blr to ccu via goa (Partially refundable). On the yatra portal it gave a message as it is less than 24 hrs but suggested to contact yatra support team. Accordingly i dropped email with all the details to yatra support, unfortunately they didn't take any action. Team was not available on-call. Now they are saying they can only refund rs. 482 only.br...

Sent from my ipad
Sir, this to inform you that spicejet has already refunded the amount on 3rd may 2020 but the amount is not yet credited by you in my account.
Journey date was 16/04/2020, airline pnr - ydpkqg.

Yours faithfully
Rathindra borpuzari...

The flight ticket booked from bom to bbi with ref no:[protected] & pnr no: ohsdpp, was cancelled by the indigo airline due to the covid-19 outbreak.

The indigo airline provide a credit cell of inr 24579.96.

But its not available in the payment page to book a new ticket with the same passenger using the airline credit
I had doped several mail but no response
Not able to contact the customer care...

Hi team,

Please check i m unable to use promo code.. It is showing invalid promo code.. As i haven't use..
I request yatra team to call asap

Please call me - tarun nasa
[protected]...

I booked a flight from bangalore to chandigarh with cancellation protection covered which charged me 1167 rs extra. After booking the ticket, it is showing status as "cancelled by airline" and i will not be able to cancel it, in case i wish to.. As it is already showing cancelled.
When i called airline, they mentioned flight with pnr is confirmed and not cancelled.

Yatra support team also replied that credit has been...

Hi,

We have booked a flight from delhi — helsinki (March 26th 2020) and helsinki — delhi (31 may) in qatar airways though yatra for me along with my kids.

But due to covid-19 pandemic the flights have been cancelled and since we placed the cancellation 10 days ahead we have received the full refund from airways to yatra. However yatra is not yet transferring to our accounts and we always see waiting for...

I, geetika panda, booked a flight for myself from blr-ccu for 2nd april for flight 6e 433 in an indigo fight. A refund of inr 4909 only is being shown against my pnr on indigo website, while the booking was done for inr 5083. Also i am unable to use this credit through indigo website since it is asking to contact yatra, and yatra is showing no option of booking flight using this credit. I have another booking for indigo flight 6e 691 from...

I have booked flight for 16-april - 2020 travel indigo thru yatra and it got cancelled by airlines due to covid-19. Pnr - og7fnf. So, my payment was turned into credit shell and i have applied for refund as per dgca guidelines. Refund initiated and confirmed on april-27-2020 by indigo, that they have transferred to riya travels account by which yatra completed booking. But there is no mail/response from yatra till now. Raised complaint on...

Dear indian consumer forum,
Yatra is not refunding my money to my bank account from where i have done the payments. Total amount is (13507+10601) = 24108

I have contacted several times, but after one and a half months also, they are yet to refund my money. I am a girl with limited income. Kindly help me to get my refund.

Detail of the flight booking.
Airline: air india
Departure: bangalorebr...

I booked flight from yatra.com due to covid-19 my flight got cancelled from airline side. After cancellations i talked to airline and they settled the amount from airline side to yatra on around 12th april. But still i didn't get my refund from yatra. I raised issue many time but not get any valuable response. They mentioned after 30 days you will get refund but not they are not on there words and i am unable to contact with yatra also and...

My flight was re-schedules and hence I cancelled it with the airlines on 23rd March 2020. The airlines has issued a full refund but Yatra is still not processing it even after almost 2 months of follow-up. This is terrible service... They asked me to wait for 30 days and today almost 50 days are over but yet to hear from them...

Spicejet refund you on 02 /05 /2020. My PNR - SHNUQH & AI6JGB, When I get my refund to my Bank A/C. My Contact - [protected] /[protected]...

We had booked holiday package to europe (For 2 person) from yatra (Booking ref id : yh5810556). Our departure was on 09 april 2020 from bangalore. Our departure has been cancelled by yatra due to corona virus issue. We had paid the advance amount of inr 73, 097/- to yatra. But after cancellation yatra is refusing to refund our advance amount, instead of that they told the inr 29000/- will exist in their account and that should be utilized...

I have booked ticket for domesticc travel date 16-april-2020 but airline has cancelled the flight due to covid-19 restrictions. I have contacted airlines indigo and requested to refund my credit shell amount back to my account. They have agreed and initiated refund on 27-april 2020. I have got confirmation mail from indigo that refund amount to travel agent yatra and they asked me to contact travel agent to get back the refund. Now, am trying...

Sir my one tickets refund amount not received please help me PNR [protected]...

I raised refund request to yatra for PNR : R25JSM, as per the discussion thay had refunded my amount on 29-APR-20 and should be reflect in my accout in 2-2 days its been 9 days now, and am still hassling with them to get my refund

Bad experience and they stopped replying to my tweets or mails
pathetic customer experience...

I have booked a airticket through yatra, for 20 th april 2020, booking reference number[protected], go air and pnr number :c9u96q,
And another ticket for 21 st april 2020, booking reference number[protected], indigo and pnr number :nqp8jr,
I have contacted through mail,, with both the airlines as well as yatra, for the refund of amount, but till now i have not received the refund,...