Submit a Complaint
Claimed

Yatra Online / YatraTrip.in Complaints & Reviews

www.yatra.com
4
Updated: Oct 17, 2025
Complaints 2571
Resolved
1925
Unresolved
646
Amazing! 🤩 It’s great to see how Yatra Online / YatraTrip.in is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Yatra Online / YatraTrip.in’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Yatra Online / YatraTrip.in

Having problems with Yatra Online / YatraTrip.in?

File a complaint and get it resolved by Yatra Online / YatraTrip.in customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
Yatra Online / YatraTrip.in

Yatra Online / YatraTrip.in reviews & complaints page 47

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
Vishnu kp
May 26, 2020
Report
Copy

My refund was initiated 50 days back with reference number[protected] and i was supposed to get INR 3948 and I waited 40 days for this and didn't get the refund.. Again I complained and now they have initited INR 1752 ... So what are u guys doing.. Making customer wait for 50 days and then cheat them.. I have proofs for everything where ur customer care has sent me an email regarding the amount of refund.. This is kind of cheating guys.. Will never book anything from yatra moving forward... You guys cheat people like anything

THIS IS MY HARD EARNED MONEY !!! Not through cheating like you guys do
Attached email copies of you guys telling me INR 3948 will be given to me
+1 photos
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    [email protected]
    May 26, 2020
    Report
    Copy

    Address: C128, Fourth floor, Sector 21

    My flight ai-417 to ranchi was cancelled after the government resumed the domestic flight. I was provide with provided with a delayed certificate and told will get a full refund but after raising a refund request i got a mail from you guys stating that you can only reschedule your flight that to before 15 june 2020. As per the current situation either flight are available nor i am will to travel in pandemic. As stated in your mail after 15 june i will have to pay rescheduling charges. What type of refund is this. Please find attached your reponse mail and delay certificate.
    +2 photos
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Verified Support
    Jun 08, 2020
    Yatra Online / YatraTrip.in Customer Care's response     Dear Ronit,

    Greetings from Yatra.com!

    We regret the inconvenience and delay in response. As per records, our team was already in conversation with you on an email thread and have given the required resolution and information related to your booking. Further, any information or assistance required, please feel free to revert back to the same email thread for our team to check and assist you better.

    Regards,
    Yatra Care
    Jul 20, 2020
    Updated by [email protected]     It has been two months but still my refund is pending
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Ravi j patel
      May 25, 2020
      Report
      Copy

      Address: 1102 manisha tower Rambaug colony kothrud

      I have booked ticket from yatra for mumbai to calgary for 16 april. My flight got cancelled and i haven't got replied from yatra. Now we are trying for full refund as it was not cancelled by us. They saying discount amount, insurance and convenience fess will not get refunded. Other travellers are giving full refund in this kind of situation but yatra is loiting people
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Shuvadeep Dutta
        from Bengaluru, Karnataka
        May 25, 2020
        Report
        Copy

        I got a message from Yatra.com on 11th May that they have processed a refund of INR 13406.50. I waited for 10 days but the amount was not credited to my account. When I checked with my Bank, I got to know that there was no refund done by Yatra.com. The transaction ID also is not valid.

        After this, I asked Yatra.com to share proof that they have transferred the amount. But no proof has been shared till now.

        In Facebook, I found that other customers also have been cheated like this.

        My booking reference number[protected] for PNR LHWCYP.
        +1 photos
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          [email protected]
          May 25, 2020
          Report
          Copy

          I booked domestic flight and due to covid it got cancelled. Ref [protected]
          Yatra is not refunding money, every time i ask for refund they says in 24 hours it will get credited but it's more than 2 months they have swalon my money. Customer do not pick phone, mail support do not respond on mail complaints. How to get my money back?? Fake people currupt company, cheating people in pandemic.
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Bhvya
            May 25, 2020
            Report
            Copy

            I cancelled my both ways international flight on 17th march i booked via yatra.com. The same day recieved confirmation of cancellation as it was refundable flight i was expecting my refund in 7 days. Its been two months i have been raising concerns via emails, complaint via app contact us but i am getting no response at all. There is huge amount of money which i am in serious need of and yatra is not even replying for any emails or complaints.
            My yatra booking reference is[protected]
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              Harshith 09
              May 25, 2020
              Report
              Copy

              Sir
              We have boooked tickets through yatra.com. But the flight was cancelled. No refund of the amount.
              Kindly do needful and arrange to advise yatra agency to repay the amount.
              Thank you very much sir
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                SK Rana
                May 25, 2020
                Report
                Copy

                Address: Gurugram
                Website: Yatra.com

                On[protected] i booked the ticket from yatra.com. Ref. No. Is[protected].
                On[protected] i got the message from air india that flight between dhm to del has been cancelled. I try to contact with yatra for support but, unable.
                Kindly solve this issue. I will get the refund or something else.
                +1 photos
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Deepbubai
                  May 25, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Due to start of lockdown in kolkata from 23/mar 17:00, i tried to cancel my air tickets from blr to ccu via goa (Partially refundable). On the yatra portal it gave a message as it is less than 24 hrs but suggested to contact yatra support team. Accordingly i dropped email with all the details to yatra support, unfortunately they didn't take any action. Team was not available on-call. Now they are saying they can only refund rs. 482 only.
                  Attaching the screen shots of emails sent and yatra online portal.
                  Please help me on how to get the refund.

                  Cancellation email sent: 22/mar 17:37
                  Flight time from blr: 23/mar 12:45 (To ccu via goa)
                  +1 photos
                  Aug 16, 2020
                  Complaint marked as Resolved 
                  Complaint is marked as resolved - I have no information when and how the complaint is closed. Neither I received any refund nor any intimation from Airlines company on my complaint. Please tell me how the complaint is closed. I dropped to 2 more messages but no reply. Please consider this on priority as this complaint is pending for 3 months now.
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  Jun 03, 2020
                  Updated by Deepbubai                   Any update please on the complaint?
                  Jun 07, 2020
                  Updated by Deepbubai                   After 2 days raising the complaint got a call from number from Delhi NCR asking for my account number for refund. When told him he can refund the money from the same account from where the transaction is done he disconnected the phone.
                  After that there is no information. Can you please give some update on the complaint ??
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    rborpuzari04
                    May 25, 2020
                    Report
                    Copy

                    Sent from my ipad
                    Sir, this to inform you that spicejet has already refunded the amount on 3rd may 2020 but the amount is not yet credited by you in my account.
                    Journey date was 16/04/2020, airline pnr - ydpkqg.

                    Yours faithfully
                    Rathindra borpuzari
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sovan Mahakud
                      May 24, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      The flight ticket booked from bom to bbi with ref no:[protected] & pnr no: ohsdpp, was cancelled by the indigo airline due to the covid-19 outbreak.

                      The indigo airline provide a credit cell of inr 24579.96.

                      But its not available in the payment page to book a new ticket with the same passenger using the airline credit
                      I had doped several mail but no response
                      Not able to contact the customer care also
                      I want to book the ticket today
                      Please check and advise
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      Verified Support
                      May 27, 2020
                      Yatra Online / YatraTrip.in Customer Care's response                       Dear Sovan,

                      Greetings from Yatra.com!

                      We regret the inconvenience and delay in response. We would want to inform you that the credit shell which was created against your booking canceled due to Coronavirus pandemic only be utilized in a new booking through our online self-help option by visiting the “My Booking” section on our website. The credit shell can only be utilized in a new booking with Indigo created through Yatra.com. In case you face any error while creating a new booking or while making changes to the existing booking, please share the error screenshot at [protected]@yatra.com for our team to assist you better.

                      Regards,
                      Yatra Care
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        Charanjeet Nasa
                        May 23, 2020
                        Report
                        Copy

                        Address: 63 FF RZ BLOCK, MAHINDRA PARK UTTAM NAGAR, SECOND FLOOR

                        Hi team,

                        Please check i m unable to use promo code.. It is showing invalid promo code.. As i haven't use..
                        I request yatra team to call asap

                        Please call me - tarun nasa
                        [protected]
                        +1 photos
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Azmatkhan
                          May 23, 2020
                          Report
                          Copy

                          I booked a flight from bangalore to chandigarh with cancellation protection covered which charged me 1167 rs extra. After booking the ticket, it is showing status as "cancelled by airline" and i will not be able to cancel it, in case i wish to.. As it is already showing cancelled.
                          When i called airline, they mentioned flight with pnr is confirmed and not cancelled.

                          Yatra support team also replied that credit has been given by airline, but there is no credit as airline has not cancelled the flight.

                          I am not sure should i travel or not..

                          Yatra booking number:[protected]
                          Pnr : aft5ss
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Raj_80
                            May 23, 2020
                            Report
                            Copy

                            No refund processed by yatra 2 months

                            Hi,

                            We have booked a flight from delhi — helsinki (March 26th 2020) and helsinki — delhi (31 may) in qatar airways though yatra for me along with my kids.

                            But due to covid-19 pandemic the flights have been cancelled and since we placed the cancellation 10 days ahead we have received the full refund from airways to yatra. However yatra is not yet transferring to our accounts and we always see waiting for...
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy
                            G
                            geetika_panda
                            May 22, 2020
                            Report
                            Copy

                            Website: Yatra.com

                            I, geetika panda, booked a flight for myself from blr-ccu for 2nd april for flight 6e 433 in an indigo fight. A refund of inr 4909 only is being shown against my pnr on indigo website, while the booking was done for inr 5083. Also i am unable to use this credit through indigo website since it is asking to contact yatra, and yatra is showing no option of booking flight using this credit. I have another booking for indigo flight 6e 691 from ccu-blr (Inr 3034) for which too the same issue is being faced.

                            Please refund the full amount of inr 5083 and inr 3034 and specify the exact procedure of booking the flight using credit shell.
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Raga_k
                              May 19, 2020
                              Report
                              Copy

                              Address: Yatra Online Pv.Ltd, India

                              I have booked flight for 16-april - 2020 travel indigo thru yatra and it got cancelled by airlines due to covid-19. Pnr - og7fnf. So, my payment was turned into credit shell and i have applied for refund as per dgca guidelines. Refund initiated and confirmed on april-27-2020 by indigo, that they have transferred to riya travels account by which yatra completed booking. But there is no mail/response from yatra till now. Raised complaint on yatra app maany times, but no proper response from team. Highly frustrating. Please check on it.
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                poulami majumder
                                May 17, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Dear indian consumer forum,
                                Yatra is not refunding my money to my bank account from where i have done the payments. Total amount is (13507+10601) = 24108

                                I have contacted several times, but after one and a half months also, they are yet to refund my money. I am a girl with limited income. Kindly help me to get my refund.

                                Detail of the flight booking.
                                Airline: air india
                                Departure: bangalore
                                Arrival: kolkata
                                Pnr: y1vqk
                                Ticket no:[protected]
                                Date: mar 25 2020
                                Total amount paid for the tickets: rs. 13507
                                Detail of the flight booking.
                                Airline: indigo
                                Departure: bangalore
                                Arrival: kolkata
                                Pnr: vfq7ui
                                Flight no: 6e-433
                                Date: apr 15 2020
                                Total amount paid for the tickets: rs. 10, 601

                                Warm regards,
                                Name: poulami majumder
                                Mail id: [protected]@gmail.com
                                Phone no: +91-[protected]
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                Verified Support
                                May 21, 2020
                                Yatra Online / YatraTrip.in Customer Care's response                                 Dear Customer,

                                Greetings from Yatra.com!

                                We are experiencing high volume due to COVID-19 & working with limited staff because of the lockdown. We have not received a refund from the airlines against this booking. The refund will be processed once we receive the credit from the airlines. Please note, that we are working with limited staff due to the lockdown, so kindly expect a delay in response.

                                Regards,
                                Yatra Care
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Archit1702
                                  May 14, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I booked flight from yatra.com due to covid-19 my flight got cancelled from airline side. After cancellations i talked to airline and they settled the amount from airline side to yatra on around 12th april. But still i didn't get my refund from yatra. I raised issue many time but not get any valuable response. They mentioned after 30 days you will get refund but not they are not on there words and i am unable to contact with yatra also and when i cancelled my booking from yatra also it is showing they will contact after 48 hrs and it's completed more then 1 month bt no contact
                                  +1 photos
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 15, 2020
                                  Yatra Online / YatraTrip.in Customer Care's response                                   Dear Archit,

                                  Greetings from Yatra.com!

                                  We sincerely regret the unavoidable refund delay due to unprecedented volumes and extended nationwide lockdown. Please be assured that we are actively following up with our airline partners to process your refund as soon as possible. We request you to please allow us 10 working days to further address your refund query and solicit your patience. Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. (Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search and seamless online booking experience to its customers)We thank you for your patience and patronage.

                                  Regards,
                                  Yatra Care!
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    U
                                    ujjwallodha
                                    May 14, 2020
                                    Report
                                    Copy

                                    My flight was re-schedules and hence I cancelled it with the airlines on 23rd March 2020. The airlines has issued a full refund but Yatra is still not processing it even after almost 2 months of follow-up. This is terrible service... They asked me to wait for 30 days and today almost 50 days are over but yet to hear from them
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      partha pratim chatterjee
                                      May 12, 2020
                                      Report
                                      Copy

                                      Address: Durgapur, West Bengal

                                      Spicejet refund you on 02 /05 /2020. My PNR - SHNUQH & AI6JGB, When I get my refund to my Bank A/C. My Contact - [protected] /[protected]
                                      May 12, 2020
                                      Updated by partha pratim chatterjee                                       Spicejet refund you on 02 /05 /2020, My PNR - SHNUQH & AI6JGB, When I get my refund to my Bank A /C. My Contact - [protected] /[protected]
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        ClearTrip
                                        1
                                        (3045)
                                        BDS Aero Services
                                        1.4
                                        (18)
                                        Victory Biz Solution
                                        1
                                        (11)