Yatra Online / YatraTrip.in Complaints & Reviews

I was booked ticket on 8 march through yatra mobile app. On 22 May 2020 i was cancelled ticket from Indigo website. Indigo has processed refund for the same on 24 May 2020 to Yatra.com, now Yatra not providing me refund. Almost 1 and half month passed. I have wrote many emails to Yatra .com, but every time reply is wait for 10 working days.
PNR is VPJKJH

Dear sir/ma'am

I did booking on 01 jul 2020 for the round trip from ahmedabad to varanasi, after doing payment successfully of rs 6825.00 through bhim upi, i did not receive any tickets yet.

Also after checking in my account of yatra.com, it is not showing any booking that i did on 1 july 2020.

Did not get any support from yatra.com
After sending complete details they were asking about email...

Hi my refund was completed by the airline side to the yatra and now i got email that my refund will be added as a um in my yatra account but i did not request for it i asked for the refund back to my bank payment i have done my transaction through and the yatra is making by itself and foecing me to accept um that is unacceptable for me and i will not accept that beacause it is against my will. Please i request to make my refund back to my bank as airline did because airline confirmed me they have completed full refund from their side to yatra and now yatra will send you the refund amount to you bank account through which payment had been done.. The booking number is[protected]

Hi my flight booking no[protected] air was cancelled by airline due to covid 19 and airlines has completed the refund but yet i did not get my refund by yatra as airline said they completed the refund with the travel agency whic is yatra and i did not get even any mail or message from yatra regarding refund. How do i get refunded amount as airline has transfered to yatra.

I have booked the tickets for bengalore to jaipur on 20 march 2020 however as per govt announcement all flight got cancelled and all the booking has to returned to passengers. Its been more the 3 month i have not received amount for the same please find the attached screenshot for details.

I tried to book a train from Ambala Cantt to Bareilly. The payment was made from Amazon Pay and it was successful but when I open the Yatra web they show an error and the amount was deducted.

What kind of reality check they are talking about. I booked my daughter Air ticket through Yatra.Com (famous website of India) Shirdi to Muscat to Shirdi (21 March to 29 March )before pandemic hit or lockdown was even imposed. Now flight was cancelled due to lockdown and now they are not refunding the full amount. Instant of 23500 INR I received only 8312 INR after writing lots of emails I am not getting any positive response from Yatra. So what about the balance money?

Which type of convenience it is?
I did not travel because of the cancellation done because of Government regulations in Pandemic. So, Yatra has exploited me by holding my convenience fee. However, Government of India claimed 100% refund against cancellations done because of Pandemic. I request you to release my 300/- as early as possible.

I had booked a return flight for my parents from usa to india for 7th may. But since the lockdown was extended in india the flight was cancelled by the airlines. I called the airlines and they confirmed me that i could either request for a future date travel or a full refund. But since it was booked through yatra.com they wont be able to do it and i would have to reach out to them to get my full refund. I raised this request with yatra more than a month ago and still have not received my refund neither they are providing proper updates. Now they are saying that there are airlines fee and all yatra fees deducted. The total amount they are saying could be refunded is 1/2 of the total amount. There has been nearly a deduction of 70k which i cannot accept. Even after the airlines confirmed it could be refunded fully i am not sure why after a month yatra have come back with this info. I have been asked to wait for an update from a month and all information has been through emails, they are never providing a contact number to talk to them. This is so frustrating. I want a full refund immediately.

Me & my family were to travel to us on the 14th of may & back in june. But due to uncertainties around covid19 we cancelled our ticket (Ref no[protected] on the 7th of april itself & got confirmation from yatra website that the refund is being processed. It is more than 2 months now & they are not responding nor reachable on the phone. This is completely unacceptable. It has also come to our notice that when the ticket was issued there was only a pnr number & no ticket no basis which etihad (The air carrier) is also not able to trace the status. Is yatra a fly by night operator?

On 19th may 2020 i was booked a two tickets from tirunelveli to hosur.. Due to covid-19 no buses are running but yatra allowed to booking the tickets. After i'm aware about bus cancellation due to covid-19 i was cancelled my tickets. But still the amount was not credited to my account... I already sent a mail to yatra they are not tevert to my mail..

Ref no[protected]
[protected]

I had booked a domesticair ticket from yatra and the flight got cancelled due to covid-19. Airline, air vistara confirmed the full refund over the mail and asked to speak to yatra customer care but the customer care people has reverted that the zero refund will be there. I am pasting the revert from airline. Kindly help.

Dear mr
Roy
Greetings from vistara
With reference to your email
We would like to clarify that as per the recent dgca circular number - av-29011/27/2020-dt
Passengers may claim a full refund for the reservation booked between 25th march 2020 to 14th april 2020 to travel between 25th march 2020 to 3rd may 2020
Hence
We wish to offer a full refund with the nil cancellation fee
We have updated the remarks in the pnr
Therefore
We request you contact your travel agent to cancel the booking and initiate the refund
For any further information
Please feel free to write to us
We will be delighted to be of service to you
Thanking you

Name = kailash pati suman
Email = [protected]@gmail
Com
Mobile = [protected]
Subject = cdxdfgvcjvchgfjhnb30-domestic flights - cancellations - cancellations - complaint 2
Interaction type = domestic flights
Interaction sub type = complaint 2
Request type = cancellations

My flight from pune to ranchi, 19th june was cancelled by goair, i am sending emails continuously to yatra and goair but no one is responding back on my refund, please help

I booked an air ticket by yatra app from hyderabad to lucknow via delhi. For this i paid 3205/- on 6th april 2020 for the travel on 21st april 2020 (Transaction details are there in screenshot attached).
This ticket got cancelled because of the lockdown so, i rescheduled the ticket for 11th may 2020 for which i paid an additional fee of 298/- as the fair difference to the airline goair at their website. Because of the extensions in the lockdown, this ticket also got cancelled. After this i didnot make any ticket.

So, finally i paid 3205/- to yatra & 298/- to goair.

Out of this 298/- i got refunded by goair today, but from yatra i got an email today (Attached as screenshot) in which they have processed 2905/- for my e-wallet however the actual amount was 3205/-.

This is pure extortion of innocent customers like me in this pandemic situation. Why they are holding my 300/- as commission? Is this the time to eat commission or to help the customers?
& e-wallet amount will again remain with them. How will i get my money back?

Moreover, in such a pandemic situation, i had lost my job.
So, i request you to please process my full refund so that i can use
It for my necessities in this hard time. Is this a time to enjoy with
The interest/commission earned by the money of innocent passengers?

I had booked a round trip flights to Kozhikode from Hyderabad for 4th and 14th April. These tickets got cancelled due to lockdown and Yatra assured that the money will be stored in a credit shell to be used for one year and till September the ticket can be easily rescheduled as well. But when I am trying to book tickets with this amount from Yatra I am getting an error message saying “Special round trip fares are not eligible for partial cancellation” when both the tickets were cancelled by airline itself. I have reached out to Indigo and they said they cannot help me with this since the booking was done through Yatra. None of the customer care numbers for Yatra are working nor are they responding to my mails or messages. I have tried reaching out to them in Facebook and Twitter but they are not responding there either. The money in question is ₹9000 and is urgently required for my next booking. Not sure what is to be done next.

I booked a flight for me and my daughter for dated 11th april from chandigarh to srinagar with reference # [protected] but flight got cancelled due to lockdown. As per yatra team, airline has credited the refund amount in credit shell which can be used for same destination and same passengers within one year. However indigo flights are not operational on this route so i am not able to use the credit shell that's why i requested for refund but they are not going to refund the amount.

Pnr# nempja

As confirmed by spicejet, the full amount was refunded to yatra on 13th june. But while following the steps to book tickets through yatra, i'm not able to see ant option of 'book using airline credit'.

Unfortunately, there is no contact number or chat to speak to a support agent. Hence i logged a ticket through portal but there is no sla or acknowledgement. Hence, i need to wait for an indefinite time to book tickets using credit shell. Otherwise, need to forget the amount for urgent travel.

I have booked tickets from DELHI to TORONTO on Dated 05/03/2020 and NEW YORK to DELHI on dated 21/03/2020 vide booking ref no. YT[protected]CATHAY PACIFIC) through a travel agency YATRA.COM, due to COVID-19 my return Flight got cancelled and rescheduled on 31/03/2020.
after the first lockdown extended all the airports shut down as well as all the flights grounded. I got a mail from Cathay pacific which is clearly written on that who are not Hong Kong residents will be denied entry to Hong Kong, including travellers transiting through Hong Kong. after received this mail I constantly trying to contact them on customer care but not responding. whenever I mailed they replied, the airline has not shared any information regarding refund.

I am constantly asking for refund since one month bit there is no response i am getting message that the status will be updated in 48 hours but still there is no news about my refund
I had book round trip ticket from yatra for goa (3 persons) from 17/05/2020 to 21/05/2020
Kindly update the status asap
Genu george
[protected]
[protected]@gmail.com

This is with reference to flight booking i made on 24th may 2020 from ahmedabad to delhi and delhi to jaipur of air india. There was no intimation about flight cancellation and i got to know about it, just a few hours before about it.
There is also no message or information from your end regarding the refund complaints that i have been making on the yatra app.

Please note my booking no :[protected]

Kindly refund my complete amount rs., 5810.99 in the bank account from which the transaction was made.