Yatra Online / YatraTrip.in Complaints & Reviews

I booked a flight from bangalore to chandigarh with cancellation protection covered which charged me 1167 rs extra. After booking the ticket, it is showing status as "cancelled by airline" and i will not be able to cancel it, in case i wish to.. As it is already showing cancelled.
When i called airline, they mentioned flight with pnr is confirmed and not cancelled.

Yatra support team also replied that credit has been given by airline, but there is no credit as airline has not cancelled the flight.

I am not sure should i travel or not..

Yatra booking number:[protected]
Pnr : aft5ss

Hi,

We have booked a flight from delhi — helsinki (March 26th 2020) and helsinki — delhi (31 may) in qatar airways though yatra for me along with my kids.

But due to covid-19 pandemic the flights have been cancelled and since we placed the cancellation 10 days ahead we have received the full refund from airways to yatra. However yatra is not yet transferring to our accounts and we always see waiting for the refund to be processed with the below text. We are not able to reach support and when a complaint is getting opened they say we will get in contact soon. Its been 2 months and more and is highly frustrating with this huge amount involved. Kindly check and let us know when we will receive the refund.

Thank you for booking with yatra.com
The refund process has been initiated at our end for the reference number[protected]. Request you to please check for update after 48 hours.
A confirmation email or message will be sent to you upon successful completion of the refund process at our end.

Thanks,
Raj

I, geetika panda, booked a flight for myself from blr-ccu for 2nd april for flight 6e 433 in an indigo fight. A refund of inr 4909 only is being shown against my pnr on indigo website, while the booking was done for inr 5083. Also i am unable to use this credit through indigo website since it is asking to contact yatra, and yatra is showing no option of booking flight using this credit. I have another booking for indigo flight 6e 691 from ccu-blr (Inr 3034) for which too the same issue is being faced.

Please refund the full amount of inr 5083 and inr 3034 and specify the exact procedure of booking the flight using credit shell.

I have booked flight for 16-april - 2020 travel indigo thru yatra and it got cancelled by airlines due to covid-19. Pnr - og7fnf. So, my payment was turned into credit shell and i have applied for refund as per dgca guidelines. Refund initiated and confirmed on april-27-2020 by indigo, that they have transferred to riya travels account by which yatra completed booking. But there is no mail/response from yatra till now. Raised complaint on yatra app maany times, but no proper response from team. Highly frustrating. Please check on it.

Dear indian consumer forum,
Yatra is not refunding my money to my bank account from where i have done the payments. Total amount is (13507+10601) = 24108

I have contacted several times, but after one and a half months also, they are yet to refund my money. I am a girl with limited income. Kindly help me to get my refund.

Detail of the flight booking.
Airline: air india
Departure: bangalore
Arrival: kolkata
Pnr: y1vqk
Ticket no:[protected]
Date: mar 25 2020
Total amount paid for the tickets: rs. 13507
Detail of the flight booking.
Airline: indigo
Departure: bangalore
Arrival: kolkata
Pnr: vfq7ui
Flight no: 6e-433
Date: apr 15 2020
Total amount paid for the tickets: rs. 10, 601

Warm regards,
Name: poulami majumder
Mail id: [protected]@gmail.com
Phone no: +91-[protected]

I booked flight from yatra.com due to covid-19 my flight got cancelled from airline side. After cancellations i talked to airline and they settled the amount from airline side to yatra on around 12th april. But still i didn't get my refund from yatra. I raised issue many time but not get any valuable response. They mentioned after 30 days you will get refund but not they are not on there words and i am unable to contact with yatra also and when i cancelled my booking from yatra also it is showing they will contact after 48 hrs and it's completed more then 1 month bt no contact

My flight was re-schedules and hence I cancelled it with the airlines on 23rd March 2020. The airlines has issued a full refund but Yatra is still not processing it even after almost 2 months of follow-up. This is terrible service... They asked me to wait for 30 days and today almost 50 days are over but yet to hear from them

Spicejet refund you on 02 /05 /2020. My PNR - SHNUQH & AI6JGB, When I get my refund to my Bank A/C. My Contact - [protected] /[protected]

We had booked holiday package to europe (For 2 person) from yatra (Booking ref id : yh5810556). Our departure was on 09 april 2020 from bangalore. Our departure has been cancelled by yatra due to corona virus issue. We had paid the advance amount of inr 73, 097/- to yatra. But after cancellation yatra is refusing to refund our advance amount, instead of that they told the inr 29000/- will exist in their account and that should be utilized for future booking within 180 days (6months) for holiday booking with in yatra only. The trip was not cancelled by us and when we ask for refund they refused to refund any amount. They forced us to use the other option of future booking within 180days. As in this covid-19 situation we dont want to travel anywhere and we need our money refunded. Please help us to get our money refunded. We attached the advance receipt and cancellation mail from yatra.

I have booked ticket for domesticc travel date 16-april-2020 but airline has cancelled the flight due to covid-19 restrictions. I have contacted airlines indigo and requested to refund my credit shell amount back to my account. They have agreed and initiated refund on 27-april 2020. I have got confirmation mail from indigo that refund amount to travel agent yatra and they asked me to contact travel agent to get back the refund. Now, am trying to contact yatra support thru mail from past 12 days. But no proper response from team. I am not getting any info regarding refund process. But indigo confirmed money is with agent account. Please help as its a huge amount at this point of time. Its my first flight booking experience.

Sir my one tickets refund amount not received please help me PNR [protected]

I raised refund request to yatra for PNR : R25JSM, as per the discussion thay had refunded my amount on 29-APR-20 and should be reflect in my accout in 2-2 days its been 9 days now, and am still hassling with them to get my refund

Bad experience and they stopped replying to my tweets or mails
pathetic customer experience

I have booked a airticket through yatra, for 20 th april 2020, booking reference number[protected], go air and pnr number :c9u96q,
And another ticket for 21 st april 2020, booking reference number[protected], indigo and pnr number :nqp8jr,
I have contacted through mail,, with both the airlines as well as yatra, for the refund of amount, but till now i have not received the refund,

My flight was cancelled by indigo airline on 21st march and they processed a full refund from their end (I have proof of that). But yatra.com (Travel agency) is holding this refund for more than 40 days.

Booking ref no[protected] for pnr lhwcyp.

I got a mail from yatra also on 21st march that this amount will be refunded.
But it has been more than 50 days and still, yatra.com is holding the money and not giving the refund.

Whenever i am raising a complaint on their website, they are marking it as resolved without giving any solution. It is mental harassment for me to follow up every day to get the refund.

Based on my experience, i will advise others also to avoid yatra.com for travel booking.

I booked a ticket on 16th april 2020 for travel dated 4th may 2020, due to lock down indigo airlines has cancelled the flight and credit the amount as credit sell. Now the problem starts with yatra website, they are still showing that the ticket is confirmed and there is no refund for the same, i dropped more then 20 mails but disappointed by getting system generated mail, i tried every means of communication whether it is tweeter, facebook, customer care number, all got ignored with no response. I have never seen such a poor service by any travel agent. This is the last option left for me to raise my concern, hope yatra will show some courtesy and address my problem.
For reference number is[protected] for further action.

I had cancelled the airline ticket Booked through YAATRA AND I HAD CANCELLED THE TICKED ONE MONTH BEFORE ON 4TH APRIL
CANCELLATION REFERENCE NO[protected]
KINDLY PROCESS THE REFUND AMOUNT FASTER

I had booked an international flight travel on 3rd march from bangalore to toronto for me and my family (2adults and 2 kids) on yatra website. My booking details are as follows:

Booking ref no.[protected]
Pnr - ln9sll
Travel date - 22-apr 2020

Once the lock down was confirmed and further extended my flight by lufthansa was cancelled by the airlines. As i did not get any communication from yatra on my flight, i reached out on lufthansa indian customer service number to get the information.

Further i opened a support ticket[protected] on 9th april 2020 on yatra website, from there yatra support team gives me update on covid-19 rather than my refund. I have also shared my recorded telephonic interaction with lufthansa customer care to yatra support with no positive reply from yatra.
Now post my travel date (Which was on 22nd apr), yatra has happily updated my booking as completed.

Again i have opened a new complaint with ref[protected] for which also the support team will update as resolved without any reply.

My 2.15 lakhs is stuck with yatra, where i am looking for a immediate refund of the full amount.

This is ujwala i have booked holiday package for bali from yatra.com in jan 2020. My booking number is yh5826528. The package amount was inr 1, 12, 000/- and i have done online payment of inr 72, 072/- though debit/credit card and inr 39928/- was balance. As yatra.com team told me that they first booked flight tickets and after balance payment yatra.com team will provide air tickets with me.

After corona virus effect on 23rd march 2020 i wrote mail to yatra.com team regarding booking status (Cancellation or postpone booking) but i didn't received any response from yatra.com team.

Then after on 24th march 2020 again i wrote mail to yatra.com team for cancellation of my booking.
I received mail from yatra.com that i will get updates on my booking prior 30days of departure.

After that i have received call from mr. Satyam gupta (Representative of yatra.com) he didn't gave me any option or solution infact i requested him to postpone my booking, but he said for that i need to pay more inr - 35000/-, if i will not pay that amount i will not get my booking amount back.
After this verbal communication he wrote mail on 3rd april 2020 asking for another booking date.
Verbally i have given new booking date, he said he will check availability for the same. After that i replied on mail for new booking date.

After that i have received call from mr. Satyam gupta he said airlines is giving credit shell till 30th june 2021 (https://timesofindia.indiatimes.com/travel/destinations/singapore-to-shut-down-...⇄ i agreed for that then he ask to pay land charges, later on he said it was the deference amount of flight booking which i didn't paid, i informed him that as per booking instructions i have already paid full flight ticket amount but mr. Satyam gupta denied and he said if i will not pay that amount i will not receive credit shell and yatra.com will not refund my money.

After that i received mail regarding payment of deference amount/land cancellation charges on or before 22nd april 2020. If i fail to pay that amount i will not get credit shell or my money back. So i ask to extend the date but he denied that also.

Also i am keep asking to show copy of my air tickets even i wrote so many mail regarding this but they didn't shared that with me, so i requested them if my booking is not yet done then kindly return my money back.

I think my flight tickets are still not booked, even indian government has announced to refund money of passengers with zero cancellation charges.
Help me.

I have a booking from yatra for turkish airlines for 22-apr and as per airline we can convert our tickets to open tickets or reschedule one time for free due to covid issues.
I had asked for the same on 18-apr and to do change accordingly but was only updated with general information, when i replied to email as the phones and emergency lines not working, i got the reply on that you cannot do online.
Hence again asked for the same to confirm they replied they will check for the availability dates and so i need to provide them the schedule dates.
When the tickets is open how should the dates can be given
Further i have provided them the required dates for rescheduling but being last date before travel i do not have a quick response from them. Neither i got the call being this an immediate departure schedule. Looking for immedate resolution and full payment back in case of delay's.

I booked a honeymoon package with yatra.com for 10th may 2020

They cancelled my booking for may which i understand but against my booking they are providing me with the voucher of malaysian airlines that too after 20% deduction. Its a complete loss to me because malaysian airlines don't have flights within india and it seems difficult to travel outside india at least for few months.

I have requested yatra to give credit note of yatra and not malaysian airlines and there should not be any deduction but they are not agreeing