Yatra Online / YatraTrip.in Complaints & Reviews

On 12 march, we have cancelled our flights with indigo and they have provided a refund to the agent, yatra. We were due to travel on 12 april. Indigo has given us a partial refund and vouchers to make up for the balance. When we contacted indigo for the refund as we have received confirmation of the amount to be refunded from indigo, they advised that the refund was paid to the agent. Yatra refuses to assist us and providing the refund done on 13 march 2020. We received a email asking us to cancel on their site but it doesn't allow us to do so. The reply we get is that the flight booking has been cancelled by the airline. How do we now get our refund that indigo paid over to yatra???

Our reference no. With yatra is:
[protected]

Yatra has now marked the case as resolved by sending us an email which is standardised.

Pnr: vuevry
Ticket nos:[protected],[protected]
Rs.56, 946.00

I had booked 2 air alitalia tickets - delhi to barcelona for 28th march, 2020 (Via italy - delhiromebarcelona).

Due to corona-virus outbreak the airlines had cancelled the sector from romebarcelona, as a result the airlines had to cancel the complete itinerary. I was told by air alitalia that i was eligible for a 100% refund as the flights were cancelled by them and i should contact yatra to get the full refund.

I contacted yatra for the same but their staff isn't responsive and kept telling me the same thing that:
"we would like to inform you that as per airline refund is not applicable however airline is ready to issue the travel voucher for full amount but need to use that voucher within one year from the date of issuance and only with alitalia airline booking."

Even after sending email confirmation screenshots from air alitalia, yatra never replied before 4-5 days and kept on sending me the same emails without paying any attention to my emails which had all the proofs. I even shared the airline's policies which clearly said that passenger's who have had their flights cancelled will get full refund.

I was really patient with yatra but they don't seem to even try to try and make anybody's life any easier, i had even told them to contact the airlines which they definitely didn't.

Please help!

Attached:
1. Emails from airlines which clarifies that a full refund is applicable.
2. Emails from yatra which completely ignore what i say.
3. Air alitalia's policy update which states that passengers who have had their flights cancelled are going to get full refunds.

I cancelled my flights on 27th feb 2020 but till date they are making excuses and not refunding my account.
These are the dates on which i cobtact their team and they giving me excuses:
On 27th february they give time of 5 working days.

On 7th march they give me 72 hours time

On 12 th march they give 12days time

On 25th they give me 3 days more time

On 29th they give me 24 hours time
On 1st april 2020 they gave my new date 15th april and make excuse of lockdown due to corona.

On 21/03/2020 for flight booking nagpur to bombay was tried on yatra.com and money was taken out of my account, no booking, no sms, no emails received. Even after 7 days money not refunded. No customer service, no chats, no call center.
After contacting icici bank they said.. Money has been processed by yatra and no refunds were given.

Yatra has been veri irresponsible and fraudulent. I wish get my rs 4112 which has been taken by yatra for no reason..

My name is Manishkumar Patel. Indigo has already refunded my flight (Chennai to Ahmedabad) fare on 22.03.2020. After completion of 1 week, Yatra has not initiated any refund till date. Neither customer care reachable nor they are replying online complain and email. Third class services from Yatra.

Kindly contact me for booking details on [protected].

Airlines has cancelled flight for the international booking i have made. I would like to attain 100 % refund as airlines is offering 100% refund.

Passenger names: bathula bhavya sri / bathula sweety
Yatra reference number:[protected]
Pnr: jhldqz
Ticket numbers:[protected]
[protected]

Trip details: hyd - kul - nrt @ 30 april 2020
Nrt - kul - hyd @ 12 may 2020

Hi,

I booked a flight ticket from indore to mumbai for 15th april 1.00pm with yatra.com.
My money got deducted from my account but i never received any booking information my number or mail.

The ticket was booked around 11 pm on 27th march 2020. The amount was rs. 2649.

The customer care number of yatra.com is not working and they are only allowing us to mail the complaints which are not reverted back.

I have booked an international flight to the us. Due to covid-19, flight got canceled by airlines. When i contacted delta airlines, they offered full-refund. However, yatra is charging 40% as a cancellation fee.

When i contacted customer care, they didn't respond. When i opened the ticket through their portal. They marked ticket as resolved.

Yatra is cheating with the customers.

Due to corona virus flight from cochin to abudhabi has been cancelled & i got mail from gulf air they said that amount will be refunded through yatra i have taken ticket from yatra.com my book reference[protected]. My departure date is on march 28 i mailed several times & even called they were not picking up the phone & not getting a proper response from them please solve this issue immediately

My reference number for the Bali package is YH5833876 which was supposed to commence from 28 March up till 06 April. For the same I had given 2 installments payment of total amount INR 1, 10, 788.
Foreseeing the situation of Covid-19 widespread i had taken up for the cancellation of the package on 6th March . The issue started there onwards, you took approximately 2 weeks time to resolve my query and kept forcing me to continue the travel by stating 'BALI IS SAFE'. However as per the reports by WHO, there were cases of Corona positive people being detected in Bali. Somewhere around 20th March, after wasting my precious time just by mailing you guys or holding on the customer care number, Mr Kanishk Bharti informed me that the refund will be given to me but INR 72, 674 after all deductions.

The deductions when checked included :-
Flight - 12, 508/-

Land + Hotel - 25, 606/-

Total Deduction - 38, 114/-

INR 38, 114/- deduction for getting the package cancelled just to keep me an my wife safe from the widepsread COVID-19.

INR 38, 114/- deduction for simply obeying the travel advisories issued by WHO, Ministry of Health and Welfare i.e. the Government of India.

ON 21 MAR BALI GOVERNMENT DENIED VISA ON ARRIVAL FACILITY TO ALL THE INCOMING PASSENGERS

SUBSEQUENTLY DGCA DID NOT APPROVE LANDING OF ANY INTERNATIONAL FLIGHT ON INDIAN SOIL.

Now the situation is that we are under a lockdown for next 21 days, a janta curfew prior on 22 March and all international and domestic flights disbanded.

Today, I received the refund amount of INR 72, 674 after all the deductions which should ideally have been waived off as it was A GLOBAL CAUSE COVID-19.

YOUR REPRESENTATIVES ARE GIVING ME THE LOGIC THAT SIR YOU RAISED THE QUERY ON 6TH MARCH THAT IS WHY THE DEDUCTIONS HAVE HAPPENED. THAT TIME CORONA WAS NOT PREDOMINANT.

Yatra.com are you guys sick, what do you want, should i have waited for all this while and then today should i get my package cancelled??????? should i have waited for people getting dead due to corona and they have cancelled my package. INR 38, 114/- is not a small amount. I am a serving officer of the Indian Air Force and very well understood the situation well before hand and acted as a responsible citizen of the country, by not proceeding to Bali.

A complaint on the same have been submitted against you on the Consumer Complaint forum https://www.consumercomplaints.in/yatra-online-yatratripin-refund-related-query-...⇄

Other than the Airline deductions, you are requested to look into the Land + Hotel deductions (which i never availed) and refund the mentioned amount as well. Being with the Ministry of Defence, i will seperately be taking up a case with the Tourism Ministry and DGCA as i am very sure that i am the only soul who is being harassed by your organisation.

Shame on you Yatra.com!!!

I have booked goair flight from patna to bangalore (G8-378) for sunday 22 march.
Airline pnr-k5j5ns. Name : meena devi. I have tried so much to contact customer care but unable to reach customer care. I booked through yatra app. But during cancellation showing refund of 2209. But i have paid 6000 approx at booking time and as go air flight is cancelled i want complete refund as flight is cancelled by go air.

I have cancelled flight from airline also. Airline initiated full refund. When i will get money back
As airline initiated complete refund so i should get complete refund.

Phone no : [protected]
Name : meena devi
Email i'd: [protected]@gmail.com

Booking reference number[protected]

Attached screenshot for airline refund processed

Hi Yatra,

I am extremely disappointed with your behaviour. I have booked my round trip using yatra app. I have cancelled one sided trip through airlines website but unable to receive that amount through yatra app.

Kindly refund my money otherwise I will go to consumer forum.

My amount:3513
My booking number:[protected]

This is to bring to your notice that consequent upon indigo cancelled their flight scheduled on 25.3.2020 for the pnr no. Jg31uf (Mumbai trivandrum and back), i have cancelled both the to and fro journey from mumbai.

Since i have booked the ticket through yatra, i request you to refund the same to my credit card (Sbi) no. (Sent to your mail) an amount of rs. 17286/- immediately.

In case you are not in a position to credit the above proceeds to sbi credit card (No. Given in the mail), kindly credit the proceeds to my icici bank account (Sent to mail viz [protected]@yatra.com) immediately. My mail id is [protected]@gmail.com

I have been calling yatra customer care number but none of the number is reachable. All the numbers are wrong. They are not replying to my mails. Their site is having temporary server issues from past 3 days and so i am not able to cancel my flights from their site and neither i can reach them through any medium. This so pathetic to behave like this in such an emergency situation. This is ao frustating as i feel so helpless.

I had booked a package for bali for which i ahad paid 1, 10, 000 inr to yatra. But due coronavirus and as per the government of india's ruling i cancelled the package to avoid any other migration to and from india. The refund amount which yatra promised of 72k is yet to be refunded plus 38k which they are deducting is completely illogical. It appears as if they want me to go bali and get infected. They should ideally refund the entire fare. Even bali has stopped visa on arrival so why should i pay for the loss that too 38k which is quite a heft amount.

Hi i am kanchita r asudani

I made two flight ticket bookings, first from bangalore to pune for 8th may and then from pune to bangalore for 25th may. Money has been deducted from my phonepe account. However, i have not received my tickets yet. Kindly send my tickets or refund my money now.

I have attached the transaction screenshot.

I have booked an airplane ticket from pune to new delhi on *-*-* at *:* time. The amount got deducted from my upi account but the ticket is not booked. There are no details regarding the tickets in the "my booking" section on the website as well.

I have proof of the money deducted from my upi account as well. I also contacted google pay and they confirmed me that the transaction from their end was successful.

This is highly unprofessional and unacceptable. They are making complete fools of the customers.

I need a full refund for my ticket.

I have booked flight for 21 mar from pune to dehradun, my amount debited but not got any confirmation for ticket booking.

Its urgent as i need to travel on 21 mar, please let me know is flight confirmed or not, also share the ticket number.

I choose payment mode phonepe and transaction successfull from there end.

Please assist as this is urgent.

I have booked my flight tickets from yatra.
My reference id is[protected], i was flying to and fro for maldives
But due to the corona outbreak all the airline companies have waived off the rescheduling or cancellation charges. Yatra has mentioned the same on their website but when you try to reschedule or cancel they are asking for regular rescheduling or cancellation fees.
After speaking and confirming with airlines i was informed that i can cancel without any fees but i need to do the same thru yatra.
Their customer service staff is not at all helpful as they ask you to email your concern, even after i have email multiple times i have not received any respond to my query and nor has any one got back.
Due to their negligence i cannot afford to waste my hard earn money, as i received no response i am now not able to cancel the tickets without any fee as the airline policy has changed but they are still willing to reschedule the tickets, but again i am in the same situation as there is no response from yatra. It is such a disgrace that during times of difficulty yatra has stopped communication and is not willing to help.
Can someone help?

I tried booking the tickets from HYD to PAT through Indigo 6E-763 scheduled on 20th March. The amount in Google pay got deducted but tickets were not booked. I booked the same ticket in 2nd attempt. I need to get the refund of amt. Rs. 6204/-
My email I'd is pooja.[protected]@gmail.com
Please get me in touch with a customer care executive where I can explain the case in a better way...